DO NOT shop at the Hagerstown, MD location (18057 Oak Ridge Dr.!!! They have the WORST customer…read moreservice and the women that work there, specifically Mary Beth, was extremely rude and treated me like I was stupid when I asked them questions. I asked to speak to Charles, the owner, and they refused to let me speak to them because they were afraid they would get in trouble. I am writing this review in hopes that people will see this and choose a different Hardware Store. I was appalled at their customer service and also the way that they single customers out and think it's funny to be mean to them. Later when I called to complain about them to the owner, they REPEATEDLY hung up on me. Not professional at all. They should NOT have people like that working there. I am taking my business elsewhere and hopefully others do too. Very disappointing.

From the owner: We are a nationwide supplier of toilet partitions, toilet partition hardware, bathroom accessories…read moreand more.

Institutional Replacement Hardware has moved! Our new physical address is 8104 Silver Crossing,…read moreOklahoma City, OK 73132. Mailing address is PO Box 270484, Oklahoma City, OK 73137. Email is the same - Pneumatube@verizon.net and phone 1-800-447-8280. We continue to provide excellent services and products for our customers!

Called ahead on a Thursday to reserve a crate of apples for a Sunday pickup. I was told there were…read moreplenty and there was no need to pay in advance (quoted $150). Showed up Sunday to pick them up. They then told me the SAME apples had been removed from the crate and put into 50 pound bags and wanted me to pay $250. Had them call management after explaining the issue, and was told "sorry, can't help you". I'm a local guy that has been coming here for years. Never again.

Good selection. They had what I wanted. Good service, friendly and knowledgeable. Definitely the go…read moreto place in the vicinity. Not many other options.

I've shopped this Lowe's several times and I'm quite happy with the service selection and value. I…read morerecently replaced all my kitchen appliances through Lowe's, Hagerstown. Luke was my salesman and I found him friendly and knowledgeable. I feel like I got a great deal on all of my appliances. There was a very large selection to choose from in the store.

I've been to his location dozens of times and the customer service is always exceptional. There's…read morenever been a time where what I wanted wasn't in stock. Today, I visited this location to purchase rocks and other items for our yard where we tore up bushes. A few days prior to this visit, my wife and I were greeted by Terry in the gardening section. He helped us pick out rock and told us how much was in stock. On todays visit, he greeted my friend and I. He helped us load 40 bags of rock, helped us push it to the checkout counter and helped us load it onto our truck. His customer service was above and beyond. Cynthia helped us at checkout. She was friendly and even recommended a product for yellow jackets after I told her of a nest on my property. Both of these employees are exceptional and this location is lucky to have them! I returned about an hour later to get a few more things and CJ at the checkout was very friendly as well. This location is always great and I recommend this store for any home needs!

Find everything I need every time. We went in for birdseed, came out with birdseed. Did talk to two…read moreworkers- the staff is always helpful

Buyers Beware! In 2018, I purchased an Electrolux washer and…read moredryer from The Home Depot and purchased a 5 year extended warranty. The washer and dryer come with a one year labor and 3 years parts replacement warranty from the manufacturer. That should have made it a total of 6 years but The Home Depot refuses to honor the warranty agreement as per the terms of coverage written in their warranty contract. They claim that the five year warranty purchased started when I took delivery but according to the terms of coverage in the contract it states that the extended warranty starts after the manufacturer's warranty expires, one year from the purchase date. The Home Depot refuses to honor the agreement and I will never purchase any major appliances from them in the future. Do not be fooled by their so called warranty.

I wish I could give this place a ZERO. I will never come…read morehere again. This store does not deserve my business. I understand that we are dealing with COVID and some people are not interesting in "the good of the group" but it is MD state law that employees and customers wear a mask when inside of a business and practice social distancing. I am very vulnerable and have not been shopping in stores because it isn't safe right now for me but I do support other's right to choose for themselves. This was a gift for my husband's birthday, a tool storage cart. I called ahead to check on store safety policies. All good. We drove 40 minutes to the store and watched people coming and going. All good. We checked the signs on the doors: "employees and customers must wear a mask while inside" -- all good. So we went inside to shop. While we were looking at carts, we suddenly found ourselves surrounded by multiple people, way too close to me and lingering, with no masks. I went to the manager for resolution and was told point blank that the store COULD NOT and WOULD NOT be doing anything if people choose not to wear a mask because they are "exercising their medical rights". I was shocked. But no problem -- I told him to tell the owner of the franchise that they lost a $400+ sale that day and at least one customer who would also be posting everywhere possible on social media that this store is not safe to shop in.

Rude customer service. Didn't even get finished asking my question and the lady said NO rudely and…read morebefore I even ask my next question she rudely said the same thing. NO. WOW. Didn't offer to look to see if other locations had it or anything. Just walked away. It's gonna take a lot for me to go back in. Customer service should be a priority. If you don't like your job find a new one. If your a part of the leadership team I hope you don't lead by example.