I have got my last three Volkswagens from Fairfield Ford/Volkswagen. I had called and talk to the…read moreservice department about my Volkswagen Tiguan Error Stabilization Control (ESC) and my tire indicator lights that was on. Stop in on a Thursday and show them and I was told I needed an appointment to check it and turn it off. I work out of town and was leaving Early Wednesday. First guy said he never saw that before (ESC) and apparently had no idea what it was. Then I was told they could not get my car in till the end of that week which would've been Thursday or Friday. All of a sudden oh it's fine to drive like that. It won't hurt anything. So now I have to drive almost an hour and a half to the nearest VW dealership near me to have my car taken care of. Thank you Fairfield for the poor service to a returning customer. Guess what! We will be doing our business elsewhere.

dealer was in sweatpants and unprofessional. you can tell this place does not do well with selling…read morevehicles plus the truck I was about to get had a crack bumper and rusted bad and was never mentioned. just be on high alert they will take advantage of you thank god the sales rep talking with me couldn't sell me bottle of water in the Sahara desert or I would've made a HUGE mistake.

I purchased a vehicle from Fairfield in early August. Except for family friends that are employed…read morethere, the entire experience needs improvement. From the beginning, the salesman who I worked with (we'll call him "John") never actually introduced himself to me or my mother who accompanied me. To John, I'm sorry that I inconvenienced your day: I can tell that whatever you were doing was more important than my large purchase. Once I finally decided to purchase my 2015 Golf (yes, I understand it's not a Honda, but still you'd think if they're selling one, they'd have knowledge), John was unaware and never clarified if it had been recalled from VW's diesel emissions scandal. John also did not know much about DEF fuel and did not help to research the answer. After discussing the price of the vehicle and being approved, I learned that in the final statement they never dropped the price. Therefore, I paid $2000 above what we discussed and agreed - but I understand that this is also my fault for not quadruple checking (after the first 3 drafts were sent back as my name was spelled incorrectly or no suffix was added to my name). Also side note: my car needed an oil change & inspection less than 20 days later. On that note: when I went back to have my inspection, which Fairfield guarantees free for the life, I was quickly sent away without service. I was sent away because I am from Lancaster county and they did not have a qualified inspector there the day of my scheduled inspection, even though it was schedule two weeks in advance and we discussed I was from Lancaster and would need emissions. The employees behind the service counter were truly sorry, however, I drove a bit shy of 2.5 hours (5hrs two-ways) to have this service completed which I scheduled in advanced. I worked with the service folks to get an oil change and they were, again, very polite. However, they could not complete a diesel oil change without their diesel mechanic. Again, this was discussed when I scheduled my appointment I would not recommend Fairfield to any friends or family. As a business, I did not receive satisfactory customer service by anyone's standards. Hopefully this review will reach more customers before making large investment purchase!

My experience & the experiences of many others show a pattern:…read more Blaise Alexander Subaru in PA has become the perfect example of why people don't trust dealerships. Their tactics are consistently misleading, their communication is terrible, and their service department has no regard for accuracy, honesty, or customer safety. * Bait‑and‑switch behavior: They'll tell you one thing when selling the vehicle, then completely change the story when it's time to honor that promise. Even basic issues that were supposed to be fixed "within the first few months" suddenly become your problem once you try to hold them accountable. * Service department that makes things worse: People bring in cars for warranty work and leave with vehicles that barely run--some even break down immediately after leaving the lot. They claim they "test drove" the vehicle extensively, yet Subaru Starlink reveals they barely touched it. The dishonesty is unbelievable. * Constant contradictions depending on who they're talking to: A woman brings in the car? Suddenly it's "dangerous," "needs thousands in repairs immediately," and "the bearings could fail any second." Her husband calls? Magically the tires are fine, the bearings are fine, and repairs "aren't urgent." This dealership absolutely does not treat customers equally. * Terrible communication: Weeks go by without returned calls. Service claims they "don't get messages." Sales blames service. Service blames sales. Nobody takes responsibility for anything. * Pressure tactics instead of real solutions: Instead of fixing the issues they promised to repair, they try to push customers into trading in the vehicle they just bought--at whatever value they decide. At this point, it's clear Blaise is not interested in customer service, honesty, or even basic competence. They have a near‑monopoly in the area, and they act like it. Buyer beware. For your own sanity, drive 30-50 miles somewhere else. You'll save yourself months of frustration, broken promises, and potentially thousands of dollars in bogus "urgent" repairs. I will never purchase or service a vehicle at any Blaise dealership.

good service ...But they need to make a huge profit off everyone.. $50.00 spark plugs,each...never…read moreagain...take your service somewhere else and save money..save receipt for warranty..100% markup on parts. BS

I drove 2 1/2 to buy a truck from them and it turns out that they do honor their pricing on…read morevehicles for sale. Very happy with the outcome of my deal. Thank you Blaise Alexander Nissan, Robert Burns

Telling the truth to customers. Bought a 2026 Nissan Pathfinder Platinum, they tell you you have…read moreall the bells and whistles and that your buying the highest quality. Well, once you sign those papers and come find out when you install the app your automatic car start don't work. The dealership don't tell you they put in a new system and it only works on certain model cars. I called there app support and they said you're car well start the first time, then the second time you use the remote, then the third time you have to start it manually. What a crock of shit. When on FB Nissan Pathfinders complaints and there are alot of poor suckered peolle like me, Stay away. FROM BLAZE ALEXANDER NISSAN. We contacted BBB.

I just bought a 2026 Tacoma from this dealership and one of their salesman, Clayton R. I'll start…read moreby saying I should have purchased a vehicle awhile ago but kept avoiding the task due to past experiences with dealerships and a particular type of salesperson I'm sure I've no need to explain. For many numerous reasons with dealerships in my hometown of Kingston Pa., particularly a large dealership, I thought I'd drive to Williamsport where I work on the hopes that the car salespeople in that area would be as nice and as knowable as the people I work with down there. With that said i was not let down. I've no doubt I could have, and did for a bit, look around on my own without being hounded while being followed. When ready and had questions, I walked in and was greeted by Clayton who asked if he could help me. From that point, any and all questions I had were answered, in great detail. This once every decade experience was awesome. Once I had decided it was a go, I was directed to work with their financial guru, Fred, who had already found me a great interest rate and worked up a spread sheet on that covered everything and anything I wanted to know. Even with this portion of the process, Fred, like Clayton, was very knowledgeable beyond the basic facts presented in the documentation. I drove away from there within a few hours in a new vehicle. The process could not have gotten any smoother given the fact it was the morning after the large 1.24.26 snowstorm. In conclusion, thank you guys, keep up the great work. CC

Marc Molina was a great help when we were buying a car. Was responding every time something changed…read moreor need great help. But after purchasing the vehicle went to there detailing shop and they did a poor poor job. There was a tampon on left on the mat. Then when I got home I was looking under mats and found a small baggie with white residue and a tampon plastic part. So then I went and had it detailed on my own went back to the dealership and told them what I found and they said they would reimburse me for the detailing said about 3 to 4 days now it's going 3 weeks and nothing.

+ Very impressed with Scott and his team. They're honest…read moreand although they are not inexpensive, they corrected the problem and offered a discount too. Thanks AAMCO. We will return.

When I called AAMCO, I was in a foul mood. (Transmission trouble will do that.) But, after speaking…read morewith Scott Mitcheltree, I felt hope. The work still needed to be done and the price was still going to be high; but, I no longer felt vulnerable. Scott's tone was direct yet friendly and kind. He explained how things would be handled and how he would keep in contact with me throughout the process. And, he was true to his word. My vehicle is back and running like new. Calling AAMCO was the best decision I could have made. Thank you, Scott.