My chapter 13 bankruptcy case was recently discharged and closed. I cannot believe it's been 5 years ago that I had filed. My experience with Mario Blanco was amazing! I work in customer service, and let me tell you, he is the epitome of the best customer service provided! From our first meeting by phone through my discharge he was always very professional, friendly, knowledgeable and reassuring. I've had tons of questions for him during the 5 year process, and he always listened as if were the first question asked. And if I had to leave him a message, he ALWAYS got back to me in a very timely manner. There's is nothing more frustrating than not getting a call back and one has to keep calling again and again, until you finally connect with the service provider. This has NEVER been the case with Mario, as he has always returned calls or emails promptly. Many times he's available right away when I call him and I don't even need to leave him a message. He's patiently gone over correspondence I have received from the trustees office that I did not understand. By the time I spoke to Mario, I knew exactly what the correspondence meant. My job situation changed where I became unemployed, was receiving unemployment and where my subsequent job was at a much lower salary. Mario filed paperwork through the trustees office and was able to coordinate a much lower monthly from me to the trustees office for the remainder of my chapter 13 case. He presented my case to the trustees office and they lowered my payments due to my decrease in salary. All was very seamless! He is bilingual as he is also fluent in Spanish. With Mario, you know he cares, it's more than just a job for him, as he will truly care about you and your situation on a personal level!
Thank you Mario, for making the last 5 years with my bankruptcy case a very pleasant and
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