Do not purchase a pool from this company unless you live in Spring Branch. Our project began in…read moreFebruary, and we still did not have water in the pool by Halloween. This delay pushed back installation of our driveway, stalled all landscaping, and prevented our builder from being paid for months. Additionally, do not spend extra money on the hot tub feature. Although the system includes jets, the performance is so weak that you would be better off blowing bubbles yourself. This installer does not provide true hot tubs--only warm baths. I ultimately had to ban the sales representative from my property. This was a $250,000 pool, and the experience was unacceptable. Run--don't walk--away from this company. Once your contract is signed, you will quickly learn that "out of sight is out of mind," and customer service collapses without their technician, Dallas. He is the sole bright spot in the entire process and likely the only reason I have not already pursued legal action. This company made false promises, missed reasonable delivery timelines, and provided a poorly executed "pool school" orientation. I am still contemplating further action based on the experience.

The workmanship has been unacceptable. The pool decking has repeatedly cracked, lifted, and sunk…read moredue to improper soil compaction during installation. Their "repairs" only made things worse, including removing stair tiles and jacking up the deck so it slopes away from the pool, leaving a dangerous trip hazard. When we tried to contact the company, they ignored phone calls and texts. Eventually, they claimed our 1-year warranty had expired -- but the issues stem from poor construction practices from the start, not normal wear and tear. We spent a significant amount of money and expected quality work. Instead, we are left with unsafe, defective construction and a company that refuses accountability.

My experience with Monica was overwhelmingly positive and for the following reasons:…read more Professionalism I was her client, but I was least experienced person in the room. Other attendees for my inspection were my husband, the realtor, and both sellers. It didn't matter to Monica. I was her client and my interests were at top of mind. Usually people overlook me and just talk to my husband. Not Monica. Eye contact, detailed explanations, pulling me aside and showing me exactly what to look for...she did it all with patience and the utmost respect. Timeliness She was a few minutes early to our appt. I didn't have to wait around for her. She got there before I did and intro'd herself to the homeowner/got us ready for inspection. She also had a quick turnaround on the quote as well as the paperwork. She got an inspection on the calendar for the next business day. THIS IS HUGE WHEN DEALING WITH AN INSPECTION CONTINGENCY OF 10 DAYS! Every minute matters and Monica was mindful of that. Market Knowledge She has knowledgeable and responsible sourcing of third party vendors. The termite guy she brought was just as professional and just as thorough. She also referred me to an electrician who appears to be trustworthy. She has connections with HVAC people in the area too. She sets you up for home ownership success with these connections. She has a high standard and impeccable work ethic and I don't think she'd recommend someone who didn't match that. Quality of Work Speaking of workk ethic. On to the actual inspection. Monica was thorough, did not cut corners, identified all deficiencies and even gave details on what level of work needed to be done in order to satisfy any follow up inspections. She cared about our safety and our wallets. We are putting all our money into this house and we can't afford to have a costly problem after we close. It's a scary time and Monica took that very seriously. Follow Up We had an inspection report in hand within hours of inspection completion. It laid out in detail every bit of information we could possibly need about the state of our home. The seller contacted her directly and she handled the interaction professionally, reiterating her findings and all acceptable fixes. She stayed in touch with me well after the inspection to relay any dialogue that occurred regarding the property with the realtor or seller. We will be ordering a follow-up inspection with her to ensure the work is done in a quality and responsible manner. Spending the extra money for the peace of mind is well worth it, even when we are counting every penny for closing. Overall Don't hesitate. If you have questions, call or email her. She will put your mind at ease.

I called Monica this week to schedule a home inspection. She was responsive and within one day…read morescheduled the appointment with her associate, Liviu. Liviu was prompt, efficient and reviewed the inspection report in detail with me. Thank you for your great service and it was a pleasure working with you!

Incredible work. The job was replacement of existing shower floor without damaging the wall tiles…read moreand they delivered easily. Super careful craftsmanship and patience. Would recommend for any tile job for sure.

I had two showers which needed tile replaced after some plumbing work…read more Excellent work. Came in on schedule and within estimate. Nice guys!

Neil seems very knowledgeable about backyard cottages and other unique properties. We asked for an…read moreanalysis of market value rent, and he provided so much more, including tips on how to increase marketability, ideas on how (and whether) to tap into the short-term rent options (like AirBnB), and tips we never would have imagined we needed (but have since proven to be very wise) about how and why homeowners can protect themselves when living in close proximity to tenants. Neil spent over an hour with us without pressure, and though we haven't retained his professional services yet, he will be our first choice when we move in that direction.

Neil was very considerate of my needs to find the perfect rental home. I contacted him well before…read moreI was ready to move. Later he called me about a wonderful home in an established quiet neighborhood and met me on the weekend to show the property. He was very transparent, ethical and social. He more than answered my questions about the home and even measured the rooms and sent room diagrams by email. He consistently provided good service and helped with the online application. I am excited to be moving into a nice house thanks to Neil's excellent professional experience.

This is Part 2 of my review of Gutter Tech. The recent heavy rains have further confirmed the…read morerepairs done by the Gutter Tech crew actually fixed the abhorrent installation done by the original gutter installers. Even with the heaviest rains we have had since July 4th we have had no water running over the gutters. Every bit of water now is staying in the gutters. Excellent value, timely service and wonderful results!

I love Gutter Tech! Great Price - Great Work - Great People! Brad is a no nonsense guy - simple…read morecontract - military discount - makes sure he understands what you want, then gets the job done!

Tom was able to come by even earlier than expected. He worked quickly and was very friendly. I…read moreneeded to re-key a house I just moved into and Mr.Rekey took care of it no problem! Would absolutely use them again for their great customer service, friendly staff & professionalism.

So far had used their service twice. Despite one of the dispatchers (very unprofessional), the…read moreservice is decent and price is good.

We needed a new fountain pump. They were great giving us 3 different options and provided quick and…read moreefficient service. Great value. I will definitely give them a call again if we need a new pump.

Matt identified the problem in a couple minutes and repaired my problem on the spot. He was honest…read moreand did a great job explaining in terms I could understand what had happened. His pool knowledge is top shelf. My pool is complicated and has to many features. Matt wasn't fazed. Highly recommend