Exceptional Service from Suburban Propane During Hurricane Recovery…read more Like many in the mountains of western North Carolina, we felt the effects of Hurricane Helene on the morning of September 27, 2024. When the power went out, our propane-powered generators jumped into action, keeping both our home and my elderly mother's house next door running smoothly. Since our homes rely on propane not just for backup power but for everyday needs, it quickly became clear that we'd need to refill our tanks. To add to the challenge, we lost our water supply two days later, which only made the situation more stressful. We reached out to our current gas provider, who reassured us they were prioritizing customers based on urgency--emergencies, medical needs, and age--and scheduled us for the following week. To stretch out what little propane we had left, we ran the generators for just one hour every eight hours. But after several days, my mother's generator shut off, and my husband had to visit the gas company in person first thing that morning. They promised to be there within the hour due to her age, but no one ever came. After lunch, he went back again, and we were reassured they'd arrive before the day was over. Still, nothing. Had they just been upfront with us, we could've saved my mother's food by moving it into ice chests. But, unfortunately, everything spoiled. That's when we discovered Suburban Propane, thanks to a few recommendations, and they were truly a lifesaver! Lou was incredible--he really went above and beyond, despite everything they were juggling in the storm's aftermath. Even though one of their propane trucks had broken down, they still managed to bring my mother a temporary tank with 300 gallons of propane to keep her going until they could make a full delivery. Later that same day, they filled my mother's permanent tank, and by the next day, they had swapped out our old tank for a brand-new 500-gallon tank and filled it up. Everything was running perfectly! Meanwhile, throughout the entire process of switching over to Suburban Propane, our previous gas provider never showed up--no call, no appearance, absolutely nothing. It's been nearly two weeks now, and we've still heard nothing--no apology, no explanation. I can't thank Will, the technician, enough for everything he did. He was so attentive, coming back several times to make sure everything was running smoothly and taking care of any little issues that popped up. Both Will and Lou made us feel like we were their only customers, which was such a relief, especially in the middle of a natural disaster! Plus, they made it so easy to stay in touch, giving us their cell phone numbers so we could reach them anytime. Suburban Propane has been phenomenal, and I truly can't recommend them enough! Their service during such a stressful time was a reminder that we have great options in this area. If you're looking for local, personal, reliable service, you won't be disappointed with Suburban Propane!

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.

Everything!!! Google…read moreNest Thermostat, won't stop blowing hot air, it reached 81 in our house, it's 42 outside and we are sitting here with all the windows open! Called Duke, transferred 3x's only to be up sold and told to Email their vendor..... yes, email THEIR VENDOR wtf???? Zero 000000 stars

During the wind storm we had last weekend, Duke absolutely dropped the ball. Below is my experience…read moreas well as pictures of live wires blocking roadways for almost 30 hours unattended. #1 - the power was out for a total of 44 hours, which is completely unacceptable especially when other people 1/8th of the mile down the road were back up within 7 hours.We werent even provided with any updates and the time was stuck at 10:00 on 3/3/23 as expected time to be resolved, even after we went past that time frame. #2- It took over 27 hours for anyone from the power company to even show up in my area to take a look at anything. Power was lost at 2:30pm on 3/3/23 and the first time I saw anyone out here was at 5:00pm on 3/4/23. Also during this entire time, live power lines were laying in the middle of the roadway as a hazard to have to navigate around to get out of the neighborhood which is absolutely insane. I have pictures to prove this if you would like to see them. #3 - we were finally alerted at 6:00pm on 3/4/23 that the power was restored. We headed home only to find that that was a LIE. Power was still off. We had to re report the outage and was then told it would be noon on 3/5/23 before it would be restored. (finally was restored around 10:30am on 3/5/23 44 hours after outage started). Also, we as of this time, we were the only road in all of canton without power according to the outage map. Why did no one come back until the next day? #4 - due to having no power/heat during wintertime, we had to have a two night stay in a hotel because we have an infant child that cannot stay in that environment. That cost almost $350 itself #5 - due to the power being off for so long, $400 worth of food was spoiled and had to be transported to the dump At the end of the day, we were lied to, forgot about, left with dangerous hazards, and over $750 out of pocket. I am contemplating taking this story to WLOS or another media outlet as this is ridiculous and no one else should have to go through this and Duke should be held accountable to higher standards than what we received as loyal paying customers.

Now been nine days since called , to get my tank filled . Not the Freeman gas they used to be.read more

Confusion over the billing not the service. I went with their suggestion of getting on the payment…read moreplan. They corrected the billing mistake without question and sent me a check for the amount. They provide a good service and I would recommend them.

Terrible customer service. They know you have nowhere to go but them, so they don't even try. Zero…read moreempathy. my husband paid the bill @ dinner time last night and I called to see when the gas would be turned back on this morning...office lady said she doesn't know. I told her it was in the 20's last night and i have three kids in my home. (My home is freezing right now!) She said "well it was shut off cause it wasn't paid on time". Unbelievable lack of human decency or compassion. Would give a 0 star if I could.

Installed service line to house in a ditch line less than 10 inches deep. Did not contact the owner…read morebefore installing. Owner asked for line to be removed and installed correctly. Fort Hill refused. Fort Hill promised Owner a refund then refused to issue refund. Stay away!

We contacted these people to give us a quote on a job, and they started the job without our…read morepermission, consent, or signature. Their doing this has cost our job and our company a lot of money, and now these people are demanding payment for a job that we did not permit them to do. I spoke with the owner, Daniel, over the phone, and he was very aggressive and rude and even made me feel like he was intimidating me by some of the things he was saying on a recorded line. They have made numerous threats to contact our customer and submit an invoice to them. I would like to stress again that we did not give these people any kind of permission to do this job. The man even admitted on a recorded line that he got me confused with someone else who gave him authorization to start a job, but now these people are submitting invoices to us and demanding money from us.

I purchased a set of gas logs and they were professional, courteous and timely. No issues.read more

This is a satellite station of the main branch located in the tiny town of Lockhart, S.C. A few…read moreyears ago when I heated my previous home with propane ( had whats known as a gas pack heating and cooling system) . We used the route services of this company and never experienced any kind of problem. Our regular delivery driver was helpful and informative. This satellite station contains two giant sized propane tanks for the route drivers to fill their trucks with and located behind those are probably close to a hundred residential gas tanks. This is a dependable and respected company and I certainly recommend them based on my previous experience.

I had a very unique project. I bought a couch that couldn't fit up the stairs of my new townhome. I…read moregave Georgia/Atlanta Home Movers a call to discuss hoisting the couch to the 3rd level through a balcony. Without hesitation they agreed to give it a solid try. Josh, Lavunty, Justin, and Dre were assigned to the project. The group led by Josh was beyond professional! They saw the challenge, discussed a team on the best strategy, and went to work. They ensured the safety of the team and the property was top priority. We had Success! Thanks Guys!

I cannot express how thankful we are for the team that loaded our belongings onto their truck from…read morethe PODS storage and unloaded at our apartment in downtown Atlanta. Richard, Lavanty, and Mari went through stairs and elevators to get our belongings into our apartment. They called us before arriving to the PODS storage to let us know they were on their way. They assured us they would load us up and meet us at our apartment. That was so helpful because we were then able to get settled into our apartment before they arrived.

I was a customer from 2014 until September 2025. I switched to Suburban because you could no longer…read moreget Freeman to fill your tank. They ignored customers. I've been begging them to pick up my tank since last September. They finally did and you can see the bill they sent me below. My tank was 45% full and they charged me $450 in fees for picking up the tank. They stole the gas that they sold me last year. Complete thievery. Shame on you.

We have used this company for years now. They're just so polite and so prompt when you call them.read more