Terrible customer service. They know you have nowhere to go but them, so they don't even try. Zero empathy. my husband paid the bill @ dinner time last night and I called to see when the gas would be turned back on this morning...office lady said she doesn't know. I told her it was in the 20's last night and i have three kids in my home. (My home is freezing right now!) She said "well it was shut off cause it wasn't paid on time". Unbelievable lack of human decency or compassion. Would give a 0 star if I could. read more

Installed service line to house in a ditch line less than 10 inches deep. Did not contact the owner before installing. Owner asked for line to be removed and installed correctly. Fort Hill refused. Fort Hill promised Owner a refund then refused to issue refund. Stay away! read more

Very nasty company. There is no warning window for late payments and shutoff. The billing cycle is insane. I paid 200 dollars for back service and 2 days later (without alerting me) they put another two months of payment billing on my account and then promptly emailed me threatening shut off for the next day. As you can see from other comments, normal responsible people who pay their bill still get messed up from their ridiculous cycle and lack of timely notifications. I've lived in 9 states and am a working professional and for the first time at age 45 I had my gas shut off by them today. Absolutely asinine unprofessional company that only exists because of state regulation. read more

Very outdated way of paying. Nothing auto about it. I had been out of town and they disconnected gas - yeah, I'm sure my fault, but in the digital/electronic world - how about a text or email? When I got back in town, I caught the guy prowling around to shut it off (yeah, on a friday) and he said he had shut off 20 or so that day. 300$ to reconnect! Beware! read more

Terrible people, they don't have automated payment options and absolutely love to never bother calling about forgotten payments cause then they get to charge massive reconnect fees. Someone really needs to shut these people down. read more

I spoke to Tammy to setup Online payments, She was very kind, efficient and helpful! She set it up within seconds!! i checked it online in minutes, I'm all set!! You go Gurl! Yay Tammy!! Shalin Salins read more

FHNGA national gas authority is the only natural gas provider in the area. They are not up with modern communications. No online options. They make you go to the office 20 miles from home just to sign up to get gas. Reception very curt and unhelpful. read more

Horrible customer service! They have one of the shortest turnarounds from date of service to billing. I have an excellent credit report and always pay bills on time. Except, as I am a busy mother of 3 and own my own business, it turns out that I misplaced a bill. It was due April 20. As soon as I got the notice that I was late (that day)I dropped sent a check though my bank. It got there they day they said to pay by before they disconnect. I had to pay the late fee (ok, I get that) and NOW they want me to pay an ADDITIONAL $75 because they had already put me on a disconnect list. Well, take me off the list. IS IT REALLY THAT HARD??? I really don't get this, except that they are a monopoly and can do what they want. What bills do you have that don't have a 30 day grace period?? Or such punishment, when I am not even 30 days late!!!! (bill due April 20, today is MAY 4!!!!!!!!) What on earth! read more

If there was an option for giving Fort Hill Natural Gas zero stars, I most certainly would. I have been out of state for 2 weeks now caring for my sick mother. I just came home a day ago to my husband and two small children. This morning, I realized that we have NO hot water. Upon further investigation, I realized that our gas has been shut off. When I called Fort Hill Natural Gas to inquire about this, they told me that my bill was 15 days past due and that our gas had been shut off because of that. WHAT?! 15 days?! I understand past 30 days, but after 15 days you are going to turn my gas off?! And, on top of that, their customer service was beyond cold, lacked sensitivity and had no concern for my situation. When I explained that all of my bills are probably past due right now because I've been out of state caring for my sick mother, the customer service rep told me that she would have had no way of knowing my situation unless I had called and that policies were policies. Well, I'm sorry - but my first concern when my family is ill is my family - NOT my horrible gas company. The customer service rep also told me that I received an automatic phone call from one of their reps informing me that my gas was close to being shut off. I have received NO such phone call, nor do I even have a phone record of them attempting to call. It's pretty sad when my family has a 6-figure income and given normal circumstances, we are never late on our bills that Fort Hill would just so nonchalantly cut our gas off. Wouldn't you first consider past data? Like our past payment history, longevity with Fort Hill and think...hmm...maybe something is going out with the family right now and that's why they haven't paid their bill? I just want other families to know out there that Fort Hill does NOT care about you as their customer and if Piedmont Natural Gas served my area, I would MOST definitely switch over! read more