Front desk is rude dicuss8ng patients knowing full well the people in the wating room can hear…read morethem. DR is a joke 2 months of dealing with trying to get meds and they can't even turn in the correct info to get a prior authorization refuse to return phone calls even to the insurance compliance or ro the pharmacy.

My first appointment here was fantastic. The NP who saw me was kind, efficient, and very…read moreinformative. That's why they get 2 stars instead of 0. I needed a skin cancer removed from the top of my head and it was scheduled for a few weeks out. When they called to tell me what I would have to pay, I asked if I could use CareCredit and they said yes. There were problems with the CareCredit app and the provider website on the day. The person at the desk initially refused to call the provider customer service number, but finally did, and got my account information about 15-20 minutes after I arrived. After all this, I hear them talking about rescheduling someone amongst themselves, not once saying anything directly to me until I asked. That's when they confirm that "this took too long to resolve" and they would reschedule me for the 29th (when I'm out of town for work). I can't take off another day from work, so I will clearly just walk around with skin cancer on my head. Here's where they went wrong: 1) at no time did anyone tell me to be there early -- they said to arrive at 9.30, and I arrived at 9.25. 2) at any time they could have and should have said, "if this takes more than X number of minutes we will need to reschedule you," and I simply would have paid with a different card. 3) when initially asked to call the provider number, they should have agreed. 4) someone should have had the courtesy to talk directly to me instead of talking around me and making me ask if they were talking about rescheduling me. Now let's be clear that a good bit of this is CareCredit's fault for not maintaining a workable app or website, but Front Range Dermatology has also failed miserably today, in spite of all the "customer friendly" platitudes they plaster all over their website and entrance. If THEY had been running late for any reason they would have 100% made me wait and I would not have been able to say anything about that either.

My son is a foster child and he was given Medicaid when we adopted him, we don't choose to have it…read morewe can pay for our own but Castle dermatology they are prejudice against the Medicaid system. They won't even let us pay out-of-pocket. I don't know why they can be prejudice against kids just because they're on Medicaid and the receptionist there is rude and won't even talk to you or even help you out with anything. My been in his 17 years and I don't think he should be punished just because he had drug addict addicted parents and he ends up It's not his should be able to get care just like anybody else.

Don't charge out the ass for absolutely nothing. Some…read moretopical prescriptions or something would've been decent. This is from a 5 minute conversation with no written prescriptions or anything.

I am very happy with the service and care I received by Dr. West and her staff. From the moment I…read moreentered the office, I was treated with respect. I arrived early to fill out the paperwork. I waited approximately 30 minutes for my exam and a surgical procedure. Everyone made sure I had all my questions answered and it was a good medical experience. I recommend Dr. West. Beth Hudak

This place is the best of the best of the best.... Of the best. I called them up on a Wednesday…read moremorning at 10:30 and asked if there was anyway possible anyone could see me that day. They penciled me in at 11:30 with Traci, the Physicians Assistant, and were BEYOND courteous on the phone. I was pretty upset when they called them and they were so so so nice about it. I arrived early, so they got me in early. I was seen immediately by the extremely friendly staff and the PA. They LISTENED to everything I said and were able to accurately and quickly diagnose my five-time-misdiagnosed skin condition. This place is amazing. I'll never go anywhere else.

I have been under the caring care of Dr. Lillis for years now. Fair skin and Colorado sun demand…read moreconstant vigilance. A couple of years ago, Dr. Lillis caught a rare melanoma in an early stage, and it was taken care of quickly and completely. I go back for regular checks. The office is polite, friendly, and oh so wonderful.

I was really excited given the great reviews, but my experience was not the best. As a student, I…read morewas very hesitant to schedule an appointment, given healthcare can be kind of price-y, but I scheduled anyway b/c I had a persistent issue I was quite nervous about, and reviews for this place were great! However, I felt like the Dr. only spent 5-10 mins with me, was rushing through the appointment, and even got up once as if he was about to leave when I was about to ask a question. While I get that he might've had a busy day, it didn't really feel like he was fully listening to my concerns, which was quite disappointing given the money I have to spend out of pocket towards my deductible ($100+ for what was a ~5-10 min appointment). I would suggest going elsewhere, especially if you're a student. Reception team was great, however!

Thank you Madi for an amazing experience. My skin feels so good after the dermaplaning and hydro…read morefacial.

Lindsey is an artist! I had her put filler to my under eye circles and they look so much better!…read moreNo black eye either! She is an artist and I love this place! Lisa is great two, I have been going to these two beautiful women for about 8 years. They are wonderful!

Would give this zero stars if I could. Arrived before our appointment. There is only one front desk…read moreperson that took a long time to check us in, even thought we prefilled out all the information they were asking ahead of time. Something must be wrong with their system. They could find our referral. PCP refaxed immediately but they wouldn't see us. We weren't late. The front desk staff was extremely slow checking us in. Don't waste your time. Poorly run clinic.

Well...wrote a poor review mistakenly for Front Range on responsiveness and they tenaciously worked…read moreto figure out I was mistaken which was impressive...found my new Derm

Dr Mott was not only very friendly, but knowledgeable and had the experience I needed after…read morenumerous failed attempts from Others! He and his medical assistant made sure I was comfortable and removed the ugh He was wonderful I highly recommend him and this office!!! You can't go wrong!!!

Living out in the country and having an autoimmune disorder that was stirred up within 24hrs of the…read moreMohs procedure, I have confidence in believing I contracted Covid along with a staph infection from the procedure. Also, having had surgical procedures before, I don't believe the site preparation was adequate--leading to the substantial staph infection that apparently elevated my heart rate. Cannot recommend, especially for Covid cautious people. Three weeks out and still recovering from the Covid + staph combo punch.

I had terrible pain in my pelvic floor that kept getting worse. Friends say that happens sometimes…read morefrom having kids, but I haven't had any pregnancies. Dermatology of the Rockies performed Emsella, and electromagnetic stimulation of the pelvic floor to help read the core muscle strength. From the first session, the pain started easing and by the 3rd session, the pain was gone. I have been pain free for 2 months now. The staff here are wonderful, especially Raenell Wilkinson. It's so amazing to me how quickly and permanently they were able to help!

Another place in the medical world that doesn't care about someone's mental state. If your…read morestruggling upstairs , and phone calls are one of your issues , don't go here