This location is poorly managed. I have been a long time customer being local to this location. The…read moreHudson location has had an ongoing issue with vacuums not working causing potential for an accident after leaving automated wash or wash bays. When selecting vacuum its a game of chance if vacuum works or not, causing customers to back out and seek a working vacuum, causing confusion and poor flow of traffic, along with poor service and inconvenience to the customer. It would help if the vacuums were marked to be seen out of order by facility staff to void inconvenience, confusion and risk of accident. The average of vacuums out of service are over half of them on any given day. Last week I sent an email to the Hoffman customer care to notify them of my concern listed above. A day later I received a reply that they would reach out to the location and check vacuums. Yesterday, 1 week later I returned for the drive thru carwash to find vacuum area in same condition. Customers now have been leaving hoses on ground for no working units. The vacuum I pulled up to did not work, I did notice an employee emptying the trash hanging up the hoses to broken vacuums. You think they would be marked out of order? NO! Let me describe why you should not go here and spend money for wash else where: 1. Price for wash does not match what you should receive, they don't even re-spray you car anymore to loosen mud or heavy soil. 2. They try to bunch cars up bumper to bumper without much space which in turn may cause damage/collision if leading vehicle hits brake and comes off track. 3. Over half of the vacuums are always out of service causing customer inconvenience and risk. 4. Exiting their drive way has potholes that collect water. Leaving there property only gets you dirty water splashed on your clean car which you just paid to have washed. I give ZERO star! Avoid this place and when business starts to decline maybe they will be appreciative of the consumer and keep the facility in good repair.

I went through the automatic car wash which is manned by two people, one who takes your money, the…read moreother who is supposed to scrub off the surface dirt & grime. The staff was friendly, unfortunately for what I paid for this automatic car wash I expected better. There were still bugs on my bumper which I managed to scrape off with a towel - doesn't say much for the attendant scrubbing my car. The dryers at the end of the wash are useless - they're pushing you out the door before the air has time to blast the excess water off your car. The price points are a bit high in my opinion.

Great spot to wash a camper as they have a nice high bay (14 feet) to drive into. Only negative is…read morethere is nothing to dry your floor mats off with. Oh - and if you are unlucky enough, like we were, to have a rude trucker pull up behind/upwind of you and idle while waiting for you to finish. Tip: if there are two or more of you, get a head start on the brush step by scrubbing the first side while someone else keeps putting pre-soak on the second side. The brush won't be making foam but it can still get your vehicle clean!

I have been to the Plaza Car Wash a couple times and I usually get the soft touch wash which always…read moregives good results. I tried the touch free wash yesterday and it looks like my car wasn't even washed. I will definitely stick to the soft touch wash from now on.

They don't post A customer service phone number at the lovations. Had my credit card hacked at…read moretheir Beacon location.

Nice service and very organized! Nostalgia-turn on classical and relax for a few minutes.read more

I have been using this car wash's dog wash for years. It's never been great, but in the winter I…read morehave nowhere at home to wash my dogs. The water pressure is terrible (and they charge by the minute, so tick-tock), the shampoo is minimal so I always bring my own, and the ramp leading into the tub is useless unless you are bringing in a squirrel. Today I took them, spent $20 to wash them, and then was ready to spend another $20 to dry them, but the dryer was blowing cold air. So I had to take both of my dogs, SOAKING WET, outside in 30 degree weather. When I got them home and attempted to towel dry them, I discovered they still had soap in their undercoats because the water was BARELY warm. You can't rinse soap out of dogs with long hair with lukewarm water. Easy fix -- put up a sign up that says OUT OF ORDER -- because that's exactly what it was. Lukewarm water and a dryer that doesn't dry -- that's out of order. I'll never go back, and they've also lost a regular car wash customer.

I brought my car to have it washed a second time. This time was much better…read more This was a complimentary re~do. This time the machines worked, the car came out clean and mostly dry. One thing, Subaru and other SUV's with roofs that overhang the back window may not be able to have that part cleaned.

No Water to Clean the Dirty Salty Rubber Floor Mats! No…read morespray bottles or cloths to clean the inside & Windows. Only vacuum and airhose. My expectations are higher because I have experienced these amenities at other local car washes. I paid for the full treatment $25. The wash itself was fine. The staff were helpful and polite. I left with dirty floor mats and Windows and Interior! I will not come back to this car wash. I get a much better experience elsewhere, And leave with a cleaner car inside. See the pictures and videos for yourself. Can I get a ? Thanks!

They are not owned by the Hoffman group anymore. They don't answer the phone. They don't honor some…read moreof the niceties of Hoffman Group. Top offs now cost an average $10.00 a whack. Following is an email I got when I inquired about how many customers they were losing by the phone on hold loop.

A great waste of my time this afternoon ~…read more I was in line for the wash and was watching the people in front of me struggle with the automated payment machine. My first thought was "people, how hard can it be?". Well, then it was my turn. I tried THREE different bills and TWO different credit cards... none of the five worked for me. Really? However, at that point (you know, after being in line for 10+ minutes) people were behind me so I couldn't back up, so I just waited for the car in front of me to finish so I could drive on through. Tip: Canaan Car Wash is about 10.5 miles south down Route 7 in Canaan CT if you are headed that way.

I love love love this car wash. Have never felt disappointment after coming out the other side with…read morea shiny, clean car. I particularly like the effects of the colorful foam and the Neon washing arms. I visit this car wash at least once a month and it's well worth it.

new equipment -new tech- new experience ! Louis is great, he's always there keeps my everything…read moreclean and in good working order. The new automatics provide a quality wash and are fast and convenient.

My car is clean. Not much else to say. They advertise a website where you can get discounts or a…read moremembership but that web address doesn't seem to exist. No employees or management around if you need help but after doing a google search, it appears the laundry mat and pet wash businesses next door may be related.

For the quick $14 exterior wash i picked at Scrub on Washington Ave in Kingston to blast off all…read morethat crusty winter salt and road grime, was all I needed. The brushes did their thing and the rolling overhead dryer thingy wasn't bad either. The only issue is that overhead dryer will mostly get the job done- just don't expect anyone at the end of the tunnel drying your car and leaving it bone-dry. If you're coming here, do yourself a favor and bring your own towels to finish the job right.

Let's start with the screw that I picked up in the car wash......THey did not deny it was from…read morethem...AND they said they would have the owner call me...which he never did...As I bought a monthly thing, I tried to go in again and as there was no one at the entrance thought I could drive up to the wash..Had to go back to the gate and it did not open, so I honked my horn and some girl comes out screaming at me that I should stop honking. Then the gate did not work and she and this guy (the one who took my number and said the owner would get back to me that day) said..leave we dont want you here...I said, great give me my money back. He said we dont give money back.....Finally the gate opened and the car wash was fine, NOT great. Perhaps this will get the owners attention and he will call me back regarding the damage he did to my tire...

Hoffman completely rebuilt the old Raindancer car wash into a state of the art new facility which…read moreopened in late 2025. Unfortunately, they no longer have the self service bays, but now offer free vacuums which is a big plus. When they opened the new facility, they were giving away free car washes for a couple of days and had some special on their Unlimited Car Wash Plan which included additional free car washes after the plan expired. I signed up for the plan, the attendant put a bar code on my windshield and I used the car wash during the winter. Overall, the car wash did an excellent job when first opened. And when first opened a lot of colored lights would begin flashing as the vehicle passed through the various stages of the wash. The final time I used the car wash fewer lights were flashing and for the first time an attendant used a hose to spray down the front of my car. It's uncertain whether the car wash was now providing all the features included in the paid for plan. There are two lanes vehicles use which scan plan bar codes which then merge into one lane while making a sharp left hand turn to enter the wash. Twice I almost got into an accident because a vehicle couldn't make the turn and had to backup as the lanes merged causing a near miss. The exit from the car wash is tricky and causes confusion. There is a yellow light and a small sign which states to wait for the green light. The yellow light may be on or off and green light seems to go on at random times. While waiting for the green light the vehicle may not be moving forward because the plastic track which propels the vehicle is now only on the rear wheels and can begin to slip. Many times I had to drive away and not wait for the green light. Finally, the vacuums work well.

Here's a polished two-star review that keeps the tone fair and credible:…read more I was disappointed, especially for the nearly $50 I paid for the interior and exterior cleaning. They did a good job on the floor mats, but the rest of the vehicle was underwhelming. The interior and exterior just didn't look like they had received the level of attention I expected. There were still areas that looked untouched, and overall the car didn't have that "freshly cleaned" appearance. I've definitely received better results for less money at other car washes. If you're coming here, I'd recommend sticking with the basic exterior wash. In my experience, paying extra for the interior cleaning and other add-ons just wasn't worth the cost. This version is firm but measured, which tends to come across as more trustworthy in reviews.

We visited the foam and wash pet wash station. Climate controlled which was fantastic. They have…read morea sanitizer you can use first before putting your pup in the tube. They have a variety of shampoos to choose from as well as a conditioner. They have blow dryers to finish the job. Price is reasonable and if you're a home owner you definitely want to avoid dog hair clogging up your drains. The place can be a bit more cleaner inside. Clumps of dog hairs all over the floor, drifting around. Overall my old man enjoyed his bath.

The staff isn't as attentive as there other locations on 9. Most of the time they don't spray down…read moremy vehicle before entering the tunnel. When leaving the tunnel my vehicle definitely isn't as dry as others. Still would use this location but prefer others.