This company has been overcharging and disappointing me since January. Their latest failure to provide ethical, professional service involved an incomplete and therefore incorrect diagnosis, offer of a faulty solution that would have cost more than double the authentic repair (which happened three hours following their failure), and a harassing phone call from office staff accusing me of harassing the tech. Bottom line: they will treat you like dirt and cheat you if you let them. Call someone else. read more

Blaze - The failure begins when they arrive 1.8 hours before scheduled appointment. - Heating & Air Conditioning/HVAC Near Me - Greensboro, North Carolina

I had a plumming appointment set-up and they never showed up. Never called. Waisted my whole day. RUN FROM THIS COMPANY.

Chuck checked our electrical setup after installation of the new air and furnace. We were impressed with his thoroughness and knowledge.

John came out last week to check my plumbing system. He was on time and very professional. He did a thorough inspection and went over his report with me. Very satisfied with the service read more

We just purchased a new heating and air system from Blaze and we were thrilled with their quality of work. Special shout out to Cody but the entire team did excellent work. I highly recommend this company. read more

We had Blaze come out a few months back because a couple lights and outlets weren't working in my kitchen. A nice guy comes out, walks around, finally comes and sits down and tells us that my house is old, they're not allowed to touch any older electrical stuff and that he worked up a proposal for $15,000 to rewire my house. I cried, freaked out, the works. It was an $8 fix. We called a buddy who came out here and found that we had a small electrical panel inside my corner cabinet that still uses glass fuses and one was blown. Half my kitchen runs on a breaker box outside (which we had originally thought was the problem) and the other half runs off this older panel. So I guess that's the "old electric system" they're referring to but old houses exist. My house is up to code when an inspector comes out. If Blaze is only allowed to work on the newest electric and plumbing then they should put that on their website so us folks with older homes can avoid them. Fast forward a few months and our AC unit kicks the dirt. It was old, we knew it was coming, no big deal. I actually completely forgot that we had used Blaze heating and air and in our haste, I accidentally called them again. It wasn't until their orange and purple van pulled up that I realized my mistake. Another super nice guy walked in, walked around, comes and sits down with his iPad thing and gives us a few proposals. He recommends that we change the size of our ductwork as well and has a proposal for almost $13k which only came with a one year warranty. The unit this guy really wanted to sell us because it's their "deluxe" package with 10 year parts and labor warranty was $18,000. For a new AC. For a 940 square foot house. I actually laughed. We excused him, told him not to waste his breath anymore. We called Gentry Air in Greensboro, an estimator came out that day. Surprise! We do not need new ductwork and they're replacing our entire unit with a brand new one for $8,300. And guess what else? It also comes with a ten year warranty and all the other fancy warranties Blaze came with. This company is a scam. I feel terrible for anyone who feels like they're in a bind and don't have options and end up going with this company. Call a small local company around you and don't waste your time or money on this place. They've tried to scam me out of over $31,000 just in the last few months for things that we ended up fixing for $8,308. They'll flip around their iPad and try to up charge you $10,000+ over what other companies will and tell you that it's because theirs comes with such great warranties...every other company has the exact same warranties. Don't be fooled and don't spend your hard earned money with them. I highly recommend Gentry Air in Greensboro. The owners are honest, straight forward and will take care of you like a business should! read more

Pricing appears really high compared to Blaze's competitors. Although our service tech was very personable, there is something sketchy about Blaze's business model. read more

Absolutely piracy. Your technician stood under my roof, put ten toes in the ground, looked me dead in the eye, and demanded $700.00 to replace a plastic thermostat, and then refused to provide an itemized list for parts and labor. How many people have you all cheated out of hundreds, if not thousands of dollars for effort you didn't make and costs you didn't incur? read more

be very careful before allowing them on your property. Signature move report your current property to county to offer you a truly exorbitant solution for problem that allegedly is code related. As if window units don't exist. They prey on elderly. They bring others to job without your permission. Work continues to leak. read more

Very friendly but extremely incompetent when it came to being able to deliver what they promised. I paid ALOT of money for something they couldn't finish. Spent a lot of time working with Durham city inspectors so that I could explain to the Blaze people what they needed to do because they refused to talk to the city inspectors themselves. They failed 5 inspections. I wasted so much time and money, and they did not even get the job done. I had to hire another electrician to finish the work so I could get the occupancy certificate. So many excuses, so much false information that ended up being refuted by city inspectors. If you need basic maintenance, maybe they are fine. But for any renovation work, stay away. Was honestly asked by city inspectors to share my story on Yelp and similiar feedback platforms. They were appalled. read more

USE A DIFFERENT BUSINESS IF YOU HAVE A QUICK FIX. I had a GFI outlet that went bad. I called my usual electrician I use first, and he quoted me $50 for the whole job. Unfortunately, he couldn't make it out until tomorrow, and I needed the outlet replaced immediately. I called blaze and they had a technician 10 minutes away from my house. THE GUY WAS HERE FOR LESS THAN 10 MINUTES AND CHARGED ME $310 FOR A GFI OUTLET, then tried to sell me on a bunch of membership nonsense for my HVAC. Don't use blaze unless one of your hobbies are burning your money in your fireplace on the weekends. Thank God I used cash and didn't give these people my credit card. Who knows what would have been charged. read more

Dalton lied trying up sell me on all my electrical. Said the more I spend the cheaper it becomes. Just want some outlets and light switches change. He quoted $5400.00 and that was with $500.00 off. What a dishonest person and company. read more

To be fair, the technician was prompt and professional. I was charged $617.00 for a meter that after doing some research, I learned we did not need. Expensive lesson. In addition they quoted $950.00 to install 2 toilets, and we were supposed to provided the toilets. Utterly ridiculous, we called another local quality plumber who charged $300, installed them promptly and were very professional. This company will overcharge, attempt to "sell" you parts and services that you do not need, including a monthly plumbing and heating "membership" read more

Great company to work with. Very responsive, good communication and timely service. Kyair, in particular, was very knowledgeable and skilled and wonderful to work with. read more

I have used Blaze multiple times over the last few months for electrical work. Javier has always done a good job and I really like him a lot. However, the last two people to come out have overcharged and attempted to sell us service we don't need. Tara came out because we needed a thermostat moved. She was super nice and personable and told us about a wireless thermostat that wouldn't require holes in our walls but it was $1000. I was shocked. I called the manager to ask about why it was so expensive and if I could see a receipt for their cost and he gave me the runaround about how it's a pro thermostat and you can't buy it online and no receipt. We got suckered and bought it. When Tara left the box it came in, I looked it up and could buy it multiple places for $125-150. I feel so scammed by someone who seemed so trustworthy. Recently we had an outlet issue and called for Javier. They sent someone else who fixed the issue (although we are still having some problems with it) and he took it upon himself to inspect our home's electrical. He told us there was a big issue with the wrong wiring and our power boxes should be replaced at the cost of $7,200. Having already felt robbed by them, I called a home inspector with an electrical license with nothing to gain by selling us anything. Turns out the only issue is Duke Energy's wires to the house are old and only they can fix that. I'm so upset because our initial experiences with them (Javier) were good. But now I can't trust anything they say. I'm finding someplace else. read more

Blaze recently performed the 1st annual service. The hvac was working fine and the technician said everything was good. After he left that day, the ac stopped cooling. Two others came out the next day and the charge was high to research the problem. They said there was a leak and it had probably been going on for a year. I called to discuss the issue and was told the manager, Josh, would call. No response for over a week. I would still like to discuss the issue. I am not satisfied with the service or the fees. read more

Techs were good. Customer service was horrible. No call backs to inform me they would not make it. I waited around, twice. Left me with an active leak, schedule someone, then canceled. Did not give me a call to tell me their tech would not be out. I still have the leak. read more

I was pleased with all aspects of our experience with Blaze. The person receiving our call was professional and efficient in finding us an appointment for the next day. The two technicians were polite and addressed the issue to the best of their ability. They were clear in pricing and comparable to competitors. I would use them again. read more

Tried to cancel my service contract after some unsatisfactory work. Was told that a "manager would call to confirm." Still no response after three attempts. Lousy customer service. read more

Called for a repair on our air conditioner. As we aren't "members", we were put at the bottom of each day's list of repairs. Only once in the next week did they actually get around to us - and left a message at the wrong number (my desk phone at work) asking if we'd be available in half an hour. I'm not going to pay them every month just to get them to show up when they're needed! Called another company, who had a tech out that same day. read more

I had used Blaze Heating & Air for years, and had be very pleased with the company; however, after the owners sold the company, things started going down hill. I had a home service contract with Blaze... and they allowed it to run out... never received a call or message about it. I would call in and ask to speak to a manager, was told I would get a callback, but there never was a callback... this happened at least twice. I emailed in, again, at least twice, and never heard back from anyone... and I did confirm the email address when I called in and spoke to an agent. I've heard from other customers (and an ex-employee) that what I experienced was not isolated to just me. It's too bad Blaze was acquired by another company (or two)... but such things happen. What's really bad is not following-up... that there basically should be no excuse for... a note on the computer or even a Post-It note keeps that from happening. As simple as this is to do... it tells me that the "New Blaze" isn't anything like the "Old Blaze". In all fairness, when I called today (11/1/22) to find out about my contract, and found out that Blaze had allowed it to lapse months ago... once again, I did request to speak to a supervisor, and was once again told I'd be called back. This time, there was a callback... but I shared with the supervisor that I had moved on to another company for my HVAC needs, and why. read more

I have been a heat/air customer for years. Just recently found that they have added plumbing and electrical. Jeff just replaced my 60 year old iron sewage pipe in the basement which was beginning to corrode and replaced it with brand new pvc in four hours! Plus on inspection yesterday repaired two failing plumbing safety parts same day. I couldn't be happier with the service! Looking forward to finally getting a built in dishwasher in the spring. He explained how it could be easily added to my existing system. read more

My experience was not good! First the answering service there using is terrible! They clearly don't understand the business there working for. Then they send someone out that doesn't do what I originally requested? Fine, then they send another guy out who also doesn't do the work I need! But has no problem pushing a new Ac unit for 13 k when there's absolutely nothing wrong with one's I have! This is clearly a company that doesn't communicate internally. I will not! Use them again! And I suggest that you shop around and not just use them. They were a waste of my time! read more

I called Blaze Air to have them replace the hardwired smoke detector. The guy came out and told me about the monthly membership and I asked him if I could cancel it if I wanted and he said of course you can. Now they want almost $300 out of me to cancel. I want to cancel because I can't afford them. I'm paying $21.00 a month and getting nothing. They have been out to do maintenance on my system and charged me a lot! Then I had a faucet I wanted replaced and they wanted almost $400! This company is brutal. I'm calling the consumer protection bureau. The manager won't even talk to me and sent an offer for me to buy out my contract through an office worker there. They are awful. ​ read more

My service was scheduled months in advance. I confirmed by text as well. No one showed up for 4 hours. The service manager literally talked over me, told me "customers without working air conditioning take priority over you" although I have a service contract. I was never notified they would not show up. The service manager continued to be extremely rude and said I was not paying enough for my contract because I have many air units. I cancelled my service and will never use them again. All he had to do was listen, apologize for not having a working schedule, and try to work hard to meet the prepaid customers' work. Terrible customer service!!! read more

Apparently, if you make an appointment more than a month in advance for annual maintenance on 5 HVAC units, two of which were purchased new from Blaze in the past year, this company will cancel the day of without any notice. I had to call them to see why they were late and was only then told they would fail to meet their commitment. Totally unexpected and unprofessional. Talk about regret. I have a warranty that they must maintain so I'm stuck with them, but so disappointed. Also, I asked for someone to call me back and as my appointment window ends in 30 minutes it's been crickets. 0/10, would not recommend. read more

Whoever is driving your Vans on the road needs to retake their driving test speeding cutting people off causing danger on the roads. As a business you should not be flying 20 miles over the speed limit cutting people off. Whoever's AC is out can wait and extra minute or two speeding is not the answer. Will be making sure to let other company's know to not use this company in the future. read more

Great service , Joey is awesome . The lady who answered the phone was very knowledgeable & friendly , her name was Courtney. Thank You do much read more

I will be leaving one for my experience with them for heating and air conditioning work. My heat pump recently quit working. The techs came out and seemed very professional, friendly and knowledgeable. They diagnosed the problem, called the home office who then quoted me roughly $5k for a repair. They did state that once that repair was done, possible harm could have been done to the compressor and they said that could be another $4k-5k if that were to go out. In addition, they said that I was 5lbs. low on freon (@$300 for the 1st pound and $145 for each subsequent lb. total $880). Given all of the above, they proposed I consider a change out of the entire unit out vs. spending the money on the repair. I asked for a quote on a new system so that I could weigh my options. Their quote for a new system was over $25,000.00! I told them I would need to think things over (meaning get other quotes) and they responded with, 'what can we do to make a deal today?' At that point my B*lls**t alarm went off, I paid them and thanked them for their time and they left. I then called a different company who came out and diagnosed essentially the same problem as Blaze, however recommended a much less involved/expensive repair. This company disagreed with the 'damage to the compressor' statement made by Blaze saying there are controls built into the system to protect the compressor. After performing the repair, new company checked the freon levels and it wasn't low at all (incidentally it also only held a tad over 5lbs). Total repair cost with new company?? $1,200.00. By the way, the quote for a new heat pump with New company?? $8,000.00. Might not be exactly the same unit but roughly the same seer level and a name brand quality unit. I personally will never use Blaze again. Up until this episode, I trusted Blaze but always knew they were an expensive company to work with. My opinion now is that in addition to expensive, they are also either crooked, incompetent or perhaps some of both. If you are considering using them, I urge you to also get other prices and/or second opinions. read more

Blaze has done a good job today in determining our problem and scheduling a complete system replacement next Tuesday August 1. this vindicates our 20 yr relationship. read more

This is absolutely ridiculous. You have main job. To install AC unit and air handler. Why this $20,000 job has continued to fail inspection in our incompetence. Multiple visits and we continue to fail. Had the unit installed 6 months ago and took them months to come back out to fix it and still didn't fix it correctly. The issue would allow the unit to overheat. So great. This expensive unit could get fried because of their gross negligence. read more

I've used Blaze Air previously-never any issues. They became my go to for HVAC until today!!! I also carry a service contract yearly which is supposed to give me perks. Guess I should read the literature because it doesn't warrant priority like I was told. Their rates are the same 24/7 according to advertisement so after 5 shouldn't be an issue when your hours are 12am-12am!!! I called because my system is not cooling brushed off as if this is not an issue, when I stated the temp inside is 83. When I raised concern I was told hold on let me ask the manager if this is an emergency!!! It's an emergency for me!! Tomorrow is not acceptable when I'm an established customer. read more

I called 2 weeks ago for service and apparently received an answering service who took my contact info. Nobody ever called me back so I went online a few days later and received an email and text that my appointment was confirmed for today. I called the office twice this morning to get an arrival window and both times I was told that my appointment is not confirmed until the technician calls to say they're on the way. They further stated that it would likely be 2-3 weeks from now. Naturally they were a no call no show so I wasted a day sitting at home. How can a company stay in business when treating potential customers like this? read more

Feels like steep price gouging on the parts they sell. Without itemized invoicing for parts and labor it's difficult to tell. Poor (shitty) attitude from the managers at the business trying to get itemized price details. Will not use ever again. Also utilize heavy scare tactics to try to sell their overpriced 18-20K HVAC systems for a 2-ton system... the associate was polite, I'll give him that not his fault he works for those owners. read more

I do not recommend! I am open to discussing the result with management. change my mind!!! On April 13 2023, I was 1.5 days post-op on a shoulder surgical repair. My second surgery repairing damage to the shoulder resulting from an injury while I was serving in Iraq. So, yesterday (4/13/23) my toilet became plugged (happens every few months/ old toilet problems) and so I did not have the strength with my non dominant arm to use the plunger, though I made a great effort none the less. With two arms this has never been an issue. Having no one around to help with the problem, I called Blaze Heating, plumbing and air about the issue, once realizing I wasn't able to fix it. They quoted a dispatch fee of 99.00, also said that the tech would quote the repair price and if I chose for him to do the work, then the dispatch fee was waived. Tech arrived and took a look at the issue. Didn't make an honest effort to attempt to clear with my plunger, he preferred to use the toilet snake/ company equipment. The quote was 245.00 to snake the toilet, the other option was their maintenance membership for 256.00 that came with all the Hvac checkups, plumbing and electrical inspections for a year. Not wanting to pay 99.00 for the dispatch and call out a different company, I just went with the membership, though I told the technician in the beginning I wasn't wanting a membership. Anyway, having to pay an outrageous amount of money just to clear a soft plug from a toilet is beyond what would be a reasonable expense. I feel the technician took advantage of my current disability and toilet issue. It could have been resolved with the plunger. read more

I hate to post negative reviews about local businesses, but they became fairly nasty when I tried to resolve my issue with directly. They charged $180 for a 35/5 Jard capacitor. This part (the exact brand) can be found online for between $6 and $13. They attempted to cover this up by refusing to give us an itemized invoice. In addition, the technician was a little rude to my wife when they provided service. Overall, it was just not worth dealing with this company when there are other quality options in Winston-Salem. read more

We had Blaze Air put in our AC and heat when we built our house 26 years ago. We just put in a new unit a few months ago. STILL WITH THEM! Office staff is friendly, knowledgeable, and sends a text with picture of the technician. We know when he will arrive. Great service, product, and awesome technicians! My #1 choice!! read more

The entire team at Blaze Air is exceptional. From the reception desk to the technician, we could not be happier with their service. We live in a 1918 house with a gas boiler from the late 1970s, that heats our home through water radiators. Dave, our technician was so polite and worked for more than three hours to replace seals, clean pipes, remove rust and seal old pipes that wouldn't budge. He did only what was necessary to get things working and to keep our expenses down. A fool people-up phone call a few hours later to make sure everything was working properly. Receptionists were caring, polite, and helpful to find a service window for my crazy schedule and got us same-day service on a cold and damp day. Thank you, Blaze Air for your exceptional customer service, professionalism, and prompt service. read more

We chose Blaze Air because we thought we could trust them. The salesman told us that they would install a filter at the system and we didn't need to put filters in the 2 existing ones. After the install I called and ask about the filter they had added and a tech called me back and said he was not sure if it was there or not but would find out, he never called me back. I called a second time and a man answered that said he was a tech and said that they had put this filter he, he saw it. So, I thought about checking the filter upstairs that they added but didn't know exactly what to do, so I called in and the girl said she would just send a tech by. The tech came right out and it was a woman who who has has been doing this work for some time. I am sorry that I don't remember her name but I don't. She took me in the attic and immediately told me, "there is no filter up there". She explained that the filter they added to a system would have been at the furnace which I only had the AC system replaced???? She told me much more than the other techs knew! Obviously I was lied to because Blaze tech's don't know much about this system!! I have recommended Blaze to quite a few and several said they were going to do something after the first of the year. I have contacted everyone and let them know that I don't trust Blaze anymore!! I will contact Trane and ask who else I can use for warranty. They gave us a 10 year warranty, but I don't much believe that now!! I would look around and check other companies, which we did not do!!!!!!!!!!!!!!!!!!!! Thanks Paul Holland read more

I have been very pleased with Blaze Air. They are able to access my properties through a key code, take care of things and let me know if there is anything that needs follow up. Their office personnel are friendly and efficient. read more