Great work, fast pace. Good explanation on procedure and costs. Reasonable costs. I see why the…read moreneighborhood web site recommended them. I'll do the same . Roger Waring

If I could rate them less the a one I would. This company is very dishonest. The service manager…read morewill not tell the truth about anything. The don't care about your property and the are three times higher price the competitors.

WOW WOW WOW TEN STARS PLUS!!! How do I begin...?? These people are AMAZING to do business with and…read morewith professionalism & welcoming energy plus to get YOU the service as a paying customer you deserve!! AND NO I do NOT work for them, nor am I related to anyone there that I am aware of!! :))) As of yesterday the "cake was baked and decorated beautifully!" "DLER ANWAR, technician extraordinaire" came with a smile ready to let me see & hear the whole house generator operate!! ANDDDDD after my conversation with TAMMIE at their office it tells me they are the guide for the technicians in the field as they ALL WORK AS A GREAT TEAM!!!These folks do a fabulous job for a fair price! WHEN you are ready and need help give them a call....YOU will NOT be disappointed!!!

Review and details of an installation of my whole house generator by Bob Garrett Services that took…read more9 weeks to complete On June 18, 2025, I hired Bob Garrett Services LLC for what I expected to be a straightforward Generac generator installation. Instead, the project spiraled into a deeply frustrating and prolonged nine-week ordeal, plagued by operational failures and a pervasive lack of attention to detail. I'm sharing this factual account to help others make an informed decision about hiring this company for a whole house generator home installation. The very first day set a concerning precedent. The crew accidentally severed a clearly marked fiber optic line. After they left, I discovered the newly poured concrete pad was installed below ground level, creating a flood risk. James Harmeling, the Power Operations Manager, was notified, and an additional cement block was eventually added. I also noticed numerous large oil stains and damaged asphalt on my less than three-year-old driveway. Both James and General Manager Mike Burroughs were notified, and I was informed Bob Garrett Services was now under new management. On July 16, a more serious issue came to light. A Blossman Gas Company technician came to fill the propane tank and perform a mandatory safety inspection. He informed me that the gas lines were not installed to the manufacturer's specifications, which would void the Generac warranty. The technician also couldn't find the required anode bag, a crucial anti-corrosion component. The inspection immediately failed. A supervisor was sent out to dig for the missing anode bag, couldn't find it, and installed a new one. The gas lines were then redone to comply with the warranty specifications. Two days later, on July 18, the Franklin County inspector failed the propane tank inspection a second time because he couldn't "lay eyes on the anode bag" because Garrett Services had prematurely backfilled. Blossman Gas was called out again, and using an air testing method, discovered a leak in the gas line. Management was informed. On July 19, Thomas (supervisor) came to the house to locate the anode bag, couldn't find it, and installed a new one. After pictures were submitted to the inspector, the propane tank inspection finally passed on July 20. On July 22, Blossman Gas performed and passed its final safety inspection. I had hoped this was the end of the issues. Then on July 26, a break in my sewer line occurred. Mike Burroughs was informed, and I learned for the first time that the sewer line had been damaged during the installation. For approximately 3 days, my family was left without the ability to use any water requiring sewer drainage. While hotel accommodations were offered, we were unable to accept. On July 28, Davis Plumbing, a highly reputable local company, was hired to fix the break. Their assessment was deeply unsettling: the sewer line was likely struck by the mini excavator during Bob Garrett Services' installation and then improperly repaired using an electrical conduit. Davis Plumbing noted that the dirt from the leak was contaminated and needed to be removed, with the repaired pipe properly supported and backfilled. Davis Plumbing completed the repair correctly by 5:00 p.m. that day. Fifteen days later, after heavy rainfall, the contaminated dirt began to slide onto the newly repaired pipe. After another call to management, I was informed they were still trying to find a contractor to handle the removal. I suggested WZ Digs, a company with a proven track record, and they were finally contracted. On August 12, WZ Digs performed a superior job of removing the contaminated soil, replacing it, and backfilling the area before planting grass. The final inspection on August 21 offered a perfect microcosm of the entire experience. A crucial loose bolt was discovered. Four bolts are required for proper stabilization, but only three had been installed. It was a final reminder of the consistent lack of attention to detail that defined the entire project. The one bright spot in this final phase was a technician named Collin, who had an impeccable work ethic and was extremely patient and kind. Collin installed the fourth bolt, finally bringing this nine-week-long installation to a close. While Bob Garrett Services LLC eventually corrected all the issues and provided a discount, the peace of mind I sought was never achieved. My anxiety about the quality of this installation remains. I am fortunate the improperly patched sewer line broke during installation, but I'm left with a constant sense of unease, worrying about what costly, hidden problems may still exist. An analogy would be an airbag improperly installed and then repaired by the same company would work when you need it most. I harbor no ill feelings toward the company, but I feel it is necessary to highlight the deeply concerning operational practices I encountered for the sake of consumer awareness.

My well pump stopped and lights started to dim, no dryer, no stove. I called AEP and they promptly…read morecame and said that the line to our home was breaking and our meter box needed replacing. This replacement could have cost us upwards of $800.00. I asked if they had an electrician they would recommend, they gave me the number for Greg Emert. Greg shifted his work schedule because we were out of power. He was friendly, professional, and found a program with AEP that would allow him to replace our meter box for free! What a blessing! I would recommend Emert's Electric in Vinton to anyone! Donna Lucas

We had a fuse box catch fire on Memorial Day They answered their phones and scheduled to come out…read moreand see what was going on. Long of the short they were professional and courteous and quick. Had a new fuse box installed and turned on (with scheduling of permits and the power company) by Wednesday afternoon. Worked with me on payment since we are dealing with the insurance company. Will use these guy again in the future for when we build our house. Top notch all the way.

They were very accommodating in spite of the issues Covid has presented. The estimator was very…read moreprecise and offered good ideas to make good economical choices to make our dollars go farther. The electrician who came to our house was very thorough and we were very happy the work that was done!

We have used them many times. Major and minor issues. When our business was shut down for an…read moreelectrical issue they came as fast as they could. An exceptional company that we are happy to have a business relationship with.

Excited to write an awesome review for Cline Electrical. Service was prompt, patient, and…read moreprofessional. Jerry cam out and scrupulously walked through each item on our list. Admittedly the quote came in a bit high so we worked together to scope the work to meet our budget. Shane and Hunter worked efficiently to complete the extensive work list in one day, but did not take any shortcuts to do so, even meticulously cleaning once all their work was complete. Looking forward to hiring Cline electrical again for our next round of work!

Very thorough and explain everything. This team is the best! They explain quotes and send a copy…read more Arrive on time and communicate well. Made my house much safer!

While getting our Propane tank refilled, we were told that there was a leak somewhere within our…read moreFive Star Cook Top and that it needed to be found and corrected. I called numerous appliance repair companies within an hour from us and was unable to connect with anyone available to assist. I then called Carter's Heating & Cooling, who put in our HVAC when we built 10 years ago here at the lake. It turns out they also ran the propane line to the house. Greg Carter was very responsive, and Jamie came out first thing the next morning. After doing an initial check of things, he disassembled the cooktop and found the leak at the regulator. Interestingly, we had a local appliance repair out here in 2019 when we smelled propane at the cooktop. While I don't know if they ever corrected the issue or not, Carters did! I have always been impressed with Carter's and highly recommend them if you want things done right.

Mike and Jamie came out to fix our AC unit. it was a great experience they identified the issue and…read morewere in and out within an hour! They also changed our air filter while here. Great customer service! I would recommend them to friends and family. Thanks Guys!