Great service! Called on Memorial day for an AC repair and Mr. RV showed up the next day. Very…read moreknowledgeable and fair in pricing; I would definitely recommend and use again. WIlliam was very easy going and friendly, a plus.

The best fully recommend Rob's a great guy Came over to…read moreSantos state park fix my water pump works perfect very happy

I had a pipe bust between the shower and outer wall of my Living Quarters horse trailer…read more I called and spoke to Leon and he first told me if I did not hear back from him in an hour, he would come tomorrow. Leon text me about an hour later and asked if 10:00 the next morning would be okay. I replied yes. At a little after 10:00 that next morning, I received a text advising that Leon was running behind and would be a little late. At 12:00 I still had not seen or heard from Leon so I text back for an update. About a hour later I received a reply saying he was tied up and it would be after 2:00 but I was next on the list. "Leon the liar" never called, text, or showed up. Don't waist your time with this guy. We then called NextLevel RV and they came out that day and fixed our problem.

Leon did come out to diagnose and replace the AC unit on our RV. We paid him the service call fee…read moreas he expected and he was supposed to come back to finish the job in 2 days. I called to verify he was still coming and he did not even recall this, but after I jogged his memory he then stated I'm a man of my word and I'll be there He did n't show, so I called again, again he stated he would be there the next day, I called and verified , he stated he would be there, and again he didn't show. Now he is not answering my calls, he also left the plastic cover on the roof unit. this could have caused irreparable damage. The unit could have overheated, or worse caught fire. Twice Leon blew us off by not calling back or showing up when he said he would and I finally had to have another repairman come and finish his shoddy work and remove the fire hazard on my roof. Would not recommend him for RV repairs, and if there was a negative star I would have given it to him.

From the first very prompt answering of my message, I have been completely blown away by these…read morepeople.They are very polite,and I don't mean a in a phony way.you can tell each one is very committed to your needs.I feel like they dedicated to knowing their business and doing it well. Even taking the time to educate the customer. Thank you so much for t your service.I can see you work as a team to bring the best service to your customer .I called on day and the very next day my air conditioner was installed!! I give all 1000 gold star.I wish I was better at writing reviews.you all are stellar to me.Id recommend you to the world.Thanks. yous much.. Sandy Florer

During the initial diagnostic visit, the entire time the technician was more concerned about making…read moreYouTube videos on rv repairs than actually working to find the issues. The technician finished looking around and came to explain that he knew exactly what needed to be done in order to fix all of our issues. He explained that there would be a cheaper option and a very expensive option to get our AC units up and working again, he knew all the parts needed to get us back up and running again. So after All the diagnostic was done we were told that we would get our diagnostic bill and as soon as it was paid, we would get a list by end of day for parts that were needed to fix our issues and quote to do the work, at the time of deposit we would also get an idea of when to schedule for them to come out and finish with repairs. Then I had to reach out to them in the middle of the next day because I still had not heard from them, they threw together a parts list that was not completed compared to what the technician had explained to us. When I responded and said that parts were missing, I was told that additional diagnostic was needed. But would not be charged additional diagnostic, Neither would any additional service call fees for any additional visits. So I reluctantly paid the deposit for parts. I was sent a receipt for parts, but no additional communication on estimated time of arrival for parts or communication on when they would possibly be out depending on parts arrival, Nothing. In my history of dealing with contractors, that's sketchy, Not hearing from them at all after paying for parts. During this time I had reached out and informed them that I had a family member pass away and was working on funeral arrangements as well as needing to travel out of state for another dire family situation so I needed them to keep up with me so I knew what was going on and keep my schedule on track. And I was met with no communication until I called and left an irate voicemail about customer service and communication, and how I felt I was being scammed out of my money. Only then did I get response on an approximation on when parts would arrive, and it would be two weeks and a day later. They were 45 minutes late for appointment, showed up, no word to my wife or myself and just switch off our power. The propane part was incorrectly installed in 15 minutes, but the original technician that came during diagnostic visit was back STILL FOCUSED ON MAKING YOUTUBE VIDEOS FOR the whole 30 mins he was here. Came in, told us EXACTLY what he told us the first time, packed up and left, still with no AC and 10 minutes later I got a labor bill sent to me for $500! At this point, I had had enough with the games. I reached out again and explained that I was not paying $500 for them to be 45 minutes late for a 30 minute job where, the communication sucked, and nothing was fixed properly, was just given the same information as the diagnostic visit, and yet they still needed extra parts that we're supposed to be ordered the first time around. I went back-and-forth with their customer service representative most of the day until they got snippy and said that they would reach out to the owner to figure out what they could do.... The next day I was told that what I signed for was completed and that I would need more parts in order to finish the job where I was then sent another quote for an additional $1200 in parts and labor service call fee. The best thing that they could do for us would be to credit us an hour of labor for all of our troubles. Which I still had to go in and have them change three times because the credit wasn't added on the quote properly.... The numbers just kept going up, after the third time of correcting them I noticed they were still trying to charge that service call fee even after saying they wouldn't for additional visits. Month and half later, I have had a different technician company Fix their mess with far better communication and customer service, and confirmed the parts ordered initially for our Ac unit was not needed, and if they would have done the repairs to our third ac unit that they planned on doing it would have caused a fire because the unit was in far worse condition than they lead us to believe!

I attempted to finance an RV through Campers Inn RV of Ocala and was declined. Later, while…read moreactively trying to correct inaccuracies on my credit reports and gather documentation for a legal matter, I reached back out simply requesting my denial paperwork and any records related to my application. Instead of providing my own paperwork, they refused to send any actual documentation and only gave me a list of bank names, addresses, and phone numbers that I never asked for. That does nothing to help me obtain the records tied to my own credit application. Consumers should not have to fight to access documentation connected to their own financing attempt. If records exist, they should be provided in a reasonable manner--especially when requested for legitimate credit correction and legal purposes. Very disappointing experience and poor customer service after the sale process was already over.

Sales staff is very friendly and knowledgeable about campers. Will is the manager and he was very…read morehelpful as well.. please take the time to give the guys some of your business. They held up every end of their deals...

We bought a massive used Solitude DL391. We know nothing about RV'ing and so we were really green…read moreduring our walkthrough. Almost every single aspect of the sale went well. We had to fight hard to get what we wanted but for the most part we left satisfied. During the walkthrough we knew nothing about the lights and the graphs and the meters showing what was on, what was running and what the current levels were. We initially saw the RV a month before we bought it. There was damage on it after our initial viewing so they needed another 2 weeks to repair it. I am not sure how long they had it before we first looked at it but we didn't pick it up for at least 6 weeks after we first saw it and loved it. With all that being said, we found out after we brought it home and learned a lil about the thing that those graphs on the wall. Those were the levels in the tanks. The black tank was FULL. 53 gallons full. Full with someone else's feces in it and for how long? At least 6 weeks since we had first seen the thing. Then there was the gray tank. That's where the shower and sinks drain. It was 2/3rds full. At least 40 gallons. Not as gross as the tank full of someone else's crap but shouldn't have been 2/3rd's full. Then there's the fresh tank. It was 2/3rds full of around 60 gallons of stagnant water that had been sitting in there for who knows how long. After I bought all the equipment and gained all the knowledge I spent 4 hours today flushing these tanks out and their vile content. I have to do a siphon treatment to feed some bleach mixture into the fresh water tank so that I can kill any bacteria that grew in there. I will go to a dump station. Fill it with water and bleach. Park it back at storage and then 12 hours later go back to the dump station so I can get all the germs and stuff out. I will run the faucets to get my bleach solution into the gray tank and then dump the gray tank and the fresh water tank to empty so I know all the bacteria is gone. We truly don't understand who would sell an RV and not clean it out. They said they inspected it? Really? How well if you missed the tanks. My review would have been 5 stars but it's hard to get past someone else's crap in my newly purchased used RV.

Let me preface this by saying we have now been trying to contact someone within Optimum RV for 2…read more1/2 weeks in hopes to have these issues addressed prior to writing this review, but after calling NUMEROUS times we either cannot reach someone, or the person who answers is unable to help and "will have the person we need to speak to call us back"...which never happens. We initially contacted Optimum RV on May 6th regarding a unit at the PA location, we spoke with the salesman Rob at that time, who was quite helpful. We put a deposit on the unit that day, and in speaking with him we asked if before pick up the tires could be thoroughly checked, as we had a 3.5 hour ride home on them and needed them to be reliable. He ensured us that their inspector would look over everything. We picked up the unit the following Tuesday May 12. At pick up we were made aware that there was an issue with the oven range, but they assured us they would contact the manufactured and get one on order for us(we still have not received the new part or any communication regarding the part). We also at pick up reiterated our need for reliable tires as we had quite a drive to get it back home, even pointing out that the tires did appear to have some visible dry rot and stating we would be willing to purchase new tires from them and have them installed if necessary. Again their inspector blew us off stating there was nothing wrong with the tires, he has determined that they passed PA inspection and GUARANTEED(his exact words) that the tires would get us where we needed to go. Fast forward one hour into the drive home....tire blows out on the side of a major highway with chunks actually coming up and damaging the underside of the camper... Leaving us with a car full on the side of the interstate to change the blowout to get us back on the road, using our only spare tire. Hour two into our trip tire #2 blows, doing MORE damage to the camper...at this point we are still over an hour from our destination and have no spare tire. We were stuck on the side of the highway for over an hour waiting for a family friend to purchase another tire and drive it out to us. What should have been a 3.5 hour drive ended up taking over 6 HOURS all because of tires that we questioned and were assured were fine....once we finally made it home and checked the tires that blew out we noticed that they had a DOT manufacture date of 2016, making them not only 10 years old, but also 3 years OLDER than the unit we purchased!! We had hoped to get the part from them that we were promised, and reach a resolution regarding the rest of our experience but we can't even get a call back! At this point I would recommend going anywhere but here if you are looking to purchase an RV, new or used. Their actions(of lack thereof) have shown us how little they truly value their customers.

New company a mom&pop operation replaced slide out awaning . Very professional & courteous.cleaned…read moreup trash did a great job . Will use again

From the owner: At New Adventures RV Service, we understand that your RV is more than just a vehicle; it's your…read morehome on wheels, your escape into the great outdoors. Our mobile RV service is dedicated to providing top-notch repair and maintenance, ensuring that your adventures are smooth and worry-free. Whether you're facing a minor issue or need extensive repairs, our friendly and knowledgeable team is here to help you get back on the road and make unforgettable memories.

Listen I'm in Ocala for a travel assignment, my car started to cut off for no apparent reasons, my…read morehusband found this shop online for me based on reviews, I dropped my car off and they diagnosed the problem and had my car back to me in two days, it hasn't driven this good in forever! If your looking for a shop that offers great service quick turn around and a shop whose not trying to empty your bank account then give them a call!

Recently told higher paid employees to take a pay cut to stay on, or leave. Well they left... Now…read morethey are advertising that they are hiring. Your work will be done by unskilled kids. Once they are experienced, they will be gone. Ocala auto does not want to pay for skilled employees. Not a reputable business. Very bad to basically fire paid skilled workers for less skilled newbies. Stay away if you really want quality work from skilled technicians.

He's a terrific knowledgeable guy! Our motorhome wouldn't start. He came almost immediately and…read morediagnosed the problem. We had thought it was a fuel pump but he diagnosed it as a crank position sensor. We went to Autozone, bought one, and he put it in. He really knows what he's doing and we truly did get it done very reasonably. He is ver fair with his charges.

The interior structure of our slide was collapsing and coming apart. Ryan took it apart and put it…read moreback together much better than it was. He installed a steel support so that it wouldn't happen again. He did a great job and was very courteous. Our needs were in carpentry but he does all types of work on Rvs, including engine work. Highly recommend!