It is great to come across a company that is responsive and honest. I requested Federal Glass…read moreinspect two windows and a door expecting a big bill. The technician said the windows were fine and even didn't need sealing externally. It's great to see a company not just suggest some amount of work to make a buck. I will certainly use them again and recommend them to friends.

Tried to work with Federal Glass for a window replacement and ultimately didn't move forward with…read morethe order because of poor communication and customer service. The woman on the phone was very unkind on the call where I was trying to check the status of our order and ultimately hung up on me. We were not yelling but I did communicate that I didn't understand why I was being treated unkindly and that is when she hung up. Honestly a shocking experience.

Precision, timely, and professional. Country Glass has been my go to for years, and they are…read moreconsistently the best in the business! Paula and Carlos were so good in helping me with a project, and they delivered!

Following the tearing of our shower door vinyl sweep, the quest for a replacement took us to Home…read moreDepot and Lowe's which proved unsuccessful, as no suitable vinyl sweep was to be found. It seemed relatively simple, as our existing sweep wasn't tailored for a shower door. After watching numerous YouTube tutorials, we decided to replace the entire rail. However, our subsequent visits to Home Depot and Lowe's revealed that the rail was typically sold with the custom shower door, not separately. Turning to YouTube once more, we discovered that an online glass company could provide a replacement rail. Yelp led us to the many positive reviews for Country Glass who has a showroom in Hudson. I called and spoke with Becky who listened our issue and invited me meet with one of her technicians. While at the showroom waiting to meet the technician, I noticed a display showcasing replacing glass with broken seals vs. the entire windows, prompting me to inquire about obtaining a quote. The showroom also displayed doors, glass, screen and storm doors. I left my contact information to schedule a day for a quote for new front door and replacement glass. I was introduced to Sean, who listened to the issue with our rail, viewing my photos and discussing how we should install this new rail. Sean cut the new rail slightly larger than necessary, given our lack of precise measurements. Additionally, he suggested using silicone for the end cap, a practical solution. Meanwhile, my husband's attempt to reattach the rail using some sort of waterproof glue proved futile. I unexpectedly ran into Sean at our local grocery store where he generously offered his assistance. Despite the mishap with saving his number, my husband managed to secure the rail using waterproof silicone. Although the shower no longer leaked, the vinyl sweep remained a persistent issue, shifting with each door movement. This required me to adjust the vinyl sweep every few days. On March 26, Tim arrived to provide the quote. Tim shared he was the previous owner who sold the business and is now an employee. He spoke so highly of the employees and how much he enjoyed working with customers. Tim was very personable. I shared my assumption of needing a new front door due to the cold air that could be felt in entry way. Tim explained this was attributed to the architecture of our entryway where the heat rises rather than any fault with the door itself. His honesty was commendable as he could have sold us a door that was not needed. Upon examining the windows with failed seals, Tim showed me where each warranty sticker was located. He explained the warranty claim process and offered to come back to install once we received the replacement windows. I appreciated his genuineness. I did ask him to take a peek at our shower door. He said he would happily look at it. He said he knew was was needed and went to his car to get some tools. He trimmed the excess vinyl, securing it with screws on both ends, and fitted a new end cap. WOW!!! What amazing customer service and I only purchased a rail from them :). I want to thank Becky, Sean and Tim for being amazing and going above and beyond when we didn't make a major purchase. You have a customer for life. I would and will highly recommend Country Glass to all my friends and family.

I recently purchased faux Roman shades for my bedroom. I worked with Jennifer Sarabia at…read moreInnuwindow. Jennifer helped me weed through all the beautiful fabric choices and the styles of decorative shades. She was very easy to work with. I'm very happy with the finished product . Their installation was smooth and easy. I'll definitely be a return customer.

I highly recommend this business. I was visited by Rick…read moreand he went over everything the company could offer, to help me with curtains for my slider. It was a complicated situation because of the frame around the slider left little room for standard fixtures and the width and height of the slider was very large. Rick had samples of curtain swatches with him and made some wonderful suggestions in that area also. He left me a few swatches to help me decide which fabric would work best. A very pleasant and professional experience.

Dennis provides excellent service. When it was time to replace custom shades that he installed many…read moreyears ago, we were very happy to find he was still in business in the Worcester area. Very happy with our new wood blinds! Quality products and good design advice too, highly recommend.

Roger and his assistant were prompt and professional and completed the installation of our many…read morelarge paintings, framed photos, and acrylic photos quickly and skillfully. Attached are just a few examples of Roger and his assistant's work. Many of our paintings and photos were extremely large and very heavy, and something we wanted a professional to take care of. I will be calling Roger again for another round of art and photo installation. Thanks Roger for your professionalism!

Really beautiful blinds. We chose a fabric/cloth material of a thicker 3 inch spacing. It looks…read morereally wonderful, when open it allows in ample light. When closed it is not blackout, but blocks just the right amount of light. The technology is fantastic allowing control with a remote, and wifi/bluetooth connectivity so that you can control with an app on your phone. You can store favorite settings with the blinds a certain height, or a certain degree of tilt on the shade so it moves to that location with one click. You can also set programs daily or weekly as a sort of "alarm" if you want to wake up to the light, or have it drawn shut when you're going to bed. Roger M. was wonderful to deal with. He is professional and highly skilled. On time, and quick with installation. He also goes over in detail every aspect of the system and gets it set up and ready to use before leaving. Highly recommend based on quality of product AND service by Roger.

The entire process with Designs Blinds & Drapes from selecting the perfect draperies, with regard…read moreto appearance and materials that matched my vision, to installation was not only seamless, but also thoroughly pleasurable. Mike made a personal visit to my apartment initially to take measurements and he brought a variety of swatches that closely matched the initial request I made while at the store. I felt very heard because my request was not the most common (100% cotton velvet); yet, Mike clearly directly responded to the design guidance I gave to the shop and came fully prepared. Because I live in a rental apartment, I wanted to install draperies that would serve as a wise investment and be versatile even when I eventually move. Mike helped me to make specific, cogent choices along these lines that will serve me well in the longterm. Mike also sent a full catalog to me so that I could browse rod and finial options and replied promptly and with care to my various follow-up questions. When the order arrived, I received a call to schedule the installation. I appreciated the clear, proactive communication. Mike, Chris and Peter, a capable trio, arrived on time on the appointed morning and worked meticulously, precisely and with thorough zest and dedication to their craft. They planned ahead and spent a generous amount of time to ensure that the draperies were installed to the highest standard. I felt that they deeply respected my space, not hesitating to take off their shoes at the door. They came prepared with tarps on which they laid their tools to protect my rugs. They made sure I was happy with the work and even went to great lengths to steam each velvet pleat, resulting in an impressively polished and opulent appearance. Clearly, Mike (and DB&D) bring decades of experience and refinement on all levels of the business. This is a local business that deeply cares about and invests in its relationships with both its customers and other local businesses. The entire experience was luxurious and it's really the kind that can only derive from extensive pre-planning, comprehensive logistical coordination, and a developed intuition for emotional attunement - because making the customer feel comfortable and the entire process feel effortless is ultimately the acme of immeasurable value. If you are looking for a local, truly values-based, customer-oriented experience of the highest grade, Designs Blinds & Drapes is for you.

First time working with Designs in Blinds & Drapes. Excellent experience. Lisa was unbelievable…read moreand offered her design experience, but was open to what I thought. Dan the installer of my drapes and shade was on-time, very polite and a perfectionist to make sure my drapes hung correctly. I will refer to all my friends and will use Designs in Blinds & Drapes again.

Look No Further! We…read morehad a terrific experience with everyone at A.D. Cola. Tony in particular was extremely helpful, especially becuase we were so unsure as to what we wanted. We went to browse before making some decisions about new lighting in our kitchen, and two outside lights. We found exactly what we needed. Although their in-store inventory is more than adequate, they can order practically everything, and will give you mountains of catalogs to look through. Also this is shopping local, the quality of what they're selling is high and their prices are competitive.

This is almost a follow on another light fixture not shown in the picture below but similar except…read morea black (In color) fixture that we bought at A.D. Cola originally, they gave us a price for the repair. When they called and I went in a few days later to pick up the repaired light I was told the price had been reduced to labor only. I was asked by Tony if we had this repaired recently as he realized his work. I advised yes about a year ago or so. Due to knowing, this may have been due to his own workmanship he did not charge for the parts but a minimal fee for labor. This place could have said it broke you have to pay for both parts and labor but by showing they were honest with their customer service A.D. Cola has kept a very happy customer. We will definitely purchase from them in the future.

I've used Debsan for both wallpaper carpet and shades. They always do a fabulous job. selection is…read moregreat ! They discount the wallpaper. I've worked with Sandi many times and she is very knowledgeable and talented. they have my repeat business because I am so happy with them. recommending them to my daughter who just bought a condo.

Beautiful Flooring. Disapointig customer service experience…read more I recently purchased and installed LVP I purchased from DEBSAN in downtown Natick. The flooring is beautiful but I am disappointed in the way a few of the personal interactions went. 1. I always do my own measurements so I can estimate costs while shopping.. The installer Debsan sent came up with a number that was 70 square feet higher than mine. I had another installer give me a quote and his measurement matched mine almost exactly. If their installer was this careless doing a measurement, what type of job would he do? I went with the second installer. DEBSAM has a strict no refund policy. If I had not done my own measurement, I would have paid for an additional 4 cases of flooring plus extra install costs, since they charge by the sq.Ft. That would have been hundreds of dollars more. 2. The flooring arrived 3 weeks before the project was scheduled to start. When I went to pick it up, I Was told by Valleri that a threshold was missing, but it would be in soon. On the Monday morning of the install, I emailed Valleri to find out about the threshold. I let the installer know we were missing the threshold and he suggested we could use one of the other transition pieces. He showed me what it would look like, I liked it and went with his suggestion. Valleri finally got back to me at the end of the day on Tuesday, after the install was completed by-the-way, and told me the vendor had been waiting for "Clarification" and had not sent the piece. I told her the job was now completed and I no longer needed it and asked for a refund. From her response, it seems either the vendor or Valleri made an error which resulted in me not recieving the piece on time. Since an error was made, I asked for an exception to their no refund policy. Valleri's response, "Sorry. Too late." As of the writing of this review, which is 4 days past the completion of the project, I still do not have the piece they are insisting I pay for. The piece cost $45.00 plus shipping.and the total sale was about $4,200.00. Now that $45.00 is not going to break me, but it felt like a total lack of respect and caring about their customer. You do better price wise at a big box store or online, but I paid a little more because I thought a small business like theirs would go the extra mile for their customer if something came up. That is just about the only thing a small business has gong for it over the cheaer discount stores. I was wrong. You may not get personalized service at the big box stores, but the chain stores and online vendors all allow you to return unopened boxes and unused finishing pieces. The flooring for this project cost 4,200.00. I purchased flooring twice before from them. One project cost 1,800.00 and the other was around 3,000.00. I remember the days when being a loyal repeat customer meant something