I have been going to this medical center for a very long time and I love the staff here…read more I have had 2 different doctors in the time that I have been going here (Dr. Dilla and Dr. B) and both women are awesome doctors who make me feel comfortable about the uh...womanly parts of me. LOL. They're all "high-tech" with there little personal computers that have everything about me since I was in high school in them. No fussy charts. I moved from Hanover Park over 2 years ago so it's not right around the corner anymore which is frustrating. But as long as I make appointments during the week while I am at work, I can just drive 10 minutes to get there from my job...no biggie. Thanks ladies, for making me and my vijayjay feel so comfortable for all these years!!! Too much information for my readers? Sorry! Hahahaha...it had to be said.

The service here is ridiculous! I recently went for some help and the diagnosis was completely…read moreWRONG. I spent $70 on prescriptions that I was told not to use from physicians! The night I visited this place I was still sick and decided to go to the emergency. Even if it's a longer wait at the emergency at least you'll get accurate results! I waste of $100 at the immediate care that day! I had to have surgery at the medical center. DON'T WASTE YOUR TIME/MONEY JUST GO TO THE EMERGENCY!

My job sent me here for a drug test and it was hassle free! The parking lot was spacious, and my…read moreco-workers and I were assisted right away. You will need the order form and your government issued ID to be able to take a drug test. Then, they will call you in to do the urine test. You are required to remove your jacket and empty everything out of your pockets. Results should come in within a few days. The facility was clean and seemed very organized.

Nice staff, but they are so slow. No appointments so it's walk-in only. This makes them even…read moreslower. Usually a 2 hour wait at least. It would be faster just to go to the ER or your doctor. It's so ridiculously slow.

Your doctors are wonderful. Your billing department is horrendous. They have wasted literally…read morehours of my time in follow up calls (15+) on one issue... with the worst customer service I have ever encountered. The communication is horrible. The record keeping is erroneous. The explanations are nonsensical, or non existant. There is zero follow through, and I get to start over every time I call back. Duly please, get rid of this contractor and replace them with someone competant. Your patients deserve better.

I have been here before for routine things but this visit was to the orthopedic department…read more Everything went exceptionally well from reception to promptly being called in. I highly recommend Dr Ryan Robin for his excellent listening skills and ability to explain everything step by step and answer all my questions. He put my mind at ease with the pain management process of ultrasound guided injection and it was practically painless.

The worst billing. I saw a doctor there on September 5, 2023 and didn't notice I was over charged…read moreon my copay. The minute I got home I called and I told them I wanted the over charge to go back on my charge card. There was no mention that they couldn't charge back the amount. They said that the only refund with a check I would have been fine with a check. They also said the process to get the over charge back would take a couple of months. I called today (almost 2 months to the day) and they had NO notes on sending me a check. My insurance person was on the other line and he asked Liz if the check could be expedited and she said yes, but guess what I t's going to take another 2-3 weeks before they send out a check.

Used non-working app to make an Immediate Care appointment and then moved to equally crappy website…read moreto book an appointment that was over an hour later. Reached location to be told that even though I had an "Immediate" care appointment and I am the next to be seen, it may be an hour before I get seen!!! That's for someone needing immediate care. TERRIBLE. Just go to another place. This place and the whole company seems to be mismanaged.

I suppose that everyone's experience is different, and it depends on how much discomfort you are…read morein, and how long you wait. I arrived to an empty waiting room. I was taken relatively quickly, and felt the doctor and PA took time to diagnose my affliction. They performed the appropriate test and with little to go on, managed a diagnosis. It was nice, when out-of-town, to be able to find a place to help with a urgent medical condition (certainly not life threatening) and get treated quickly. Dr Dacanay is an extremely pleasant and seemingly caring doctor, who was analytical, thoughtful and thorough.

The wait times are ridiculous. My appointment was at 12:50 (I showed up 10 minutes early) I wasn't…read morecalled back until 1:35, where I sat in the room and wasn't seen by the provider until 2:05

Got my blood draw was first thing in the morning. Went well…read more Impressed with the staff. Staff knowledgeable

Very professional group and they listen. They have always helped us in all the issues we hadread more

Wow. In just a few sessions I'm experiencing so much improvement…read more Amazing staff... Amazing people. Is there a way to give 6 stars??

I went to this business with a little and occasional knee pain. I have confirmed osteoarthritis in…read morethat knee. It was on a special, something like $49 or $79, I forgot which but not much. I was looking for exercises I could do to strengthen the knee. That's all I wanted. They took X-rays and told me the other knee that I have no problems with was worse! They never mentioned the special and got me for over $500. They told me all the great things they were going to do. They called it physical therapy not chiropractic. They said they could have a therapist stretch my neck. I don't have problems with my neck but I thought a little neck massage by a therapist would feel good. So, when I got there for my first visit, they showed me a leg brace they wanted to fit me for. It was huge and covered most of the leg from the knee down. For what, occasional knee pain? I said no thanks. Then I went for "physical therapy". It was run by 2 young disinterested guys who talked to each other and obviously didn't care about the job. They were definitely not therapists of any kind. Next I went for a few minutes to the supposed real therapists and I thought, oh good, now he's going to massage my neck. No way! He never laid a hand on me. Only did something with a board that I can't even describe because I don't know what it did. Nothing as far as I could tell. Next I went to the nurse who would give me a gel shot in the knee cap. She did this and at my second visit gave me some little shots around the knee cap. The next day I went to the mall and had so much pain in my knee that I was limping down bad I had to go home. That was my over $500 experience with this place. I was worried about their diagnosis of the knee I had no trouble with, that the knee cap was out of joint, so I went back to the real doctors at Northwest Community hospital and got a real unskewed xray and they said that knee was fine. I quit Body Works after 3 visits and asked for the return of my money. I had been told that my insurance and Medicare would pay most of it. Now they told me, well it's not really physical therapy, it's billed under chiropractic and Medicare doesn't usually pay for that, but we will see. Now after months of reaching out to them, they finally told me that after 3 visits my $500 plus dollars was all used up and that I owed them even more but they weren't going to collect it! How nice of them! So go to Body Works if you want to see a real scam at work!

DO NOT USE THIS FACILITY!!!! They follow the "hospital billing practice". YOU WILL BE CHARGED FOR…read moreEVERY LITTLE THING...in ADDITION to your Urgent Care Co-Pay. My urgent care co-pay is $50 for my Aetna insurance. Because they charge like a hospital, I ended up having to pay my $50 co-pay plus an additional $300 for my daughter's 30 minute visit. Mind you all they did was take some blood (and she still had to go see another doctor after this visit). I had to pay for the doctor she saw, a room fee, the blood work being drawn, and someone to read the blood work. I'm sticking to the Duly network. They bill appropriately. Stay away from Endeavor Health. They are a scam.

DO NOT GO HERE !!!…read more Visited 5/21 to get prescribed antibiotic for sinus infection. Waited 50min and saw doctor for 10 min. And what I found was that they call themselves as "Urgent Care" but on the side they end up billing insurance company as non-urgent office visit. They use a hospital billing system to up charge people. And ended up billing me extra $150. I paid $50 co-pay on the day of and they billed $150 separately saying "office visit" and it goes to deductible. Wtf?

The women working in the clinic was very nice and visit was fine. Received the bill and was…read morethinking what a scam. She really didn't do anything. She is not a doctor. She asked questions and took my blood pressure. Felt my throat and looked in my ears to tell me I had some water and it would go away on its owe. The bill came and it was 580.00 dollars. WTF - for what - my doctor charges so much less. After insurance I still had to pay 140.00 dollars- what??? For real - That is what the appointment should have cost in total. So crazy - I will call my doctor next time.

Update: I only ended up waiting less than 10 minutes. However, when NP came out to get me she said…read more"Now that wasn't 40 minutes, was it?" In a snide tone. My visit went fine but she has a bad attitude. Went online at 6:30 am to register for my "place in ". Tried on phone and PC and there was no option to "get in line" at this location. I kept trying and figured the "line" didn't open until the location opened at 8:30. Got online at 8:33 and it said I could get a place in line and the wait was 6 minute. Since it was only a 6 minute wait I got dressed and arrived at 9:05. There are 3 people in line ahead of me with a 40 minute wait! Ugh! The nurse practitioner came out and asked me if I was the next person. I responded with "I wish". And explained to her what happened. She explained that there were already people physically in line at the store at 7:00 am so she made the online "line" unavailable until 10:00 am. This should be stated on the website. If I had known that I would have gotten dressed and come at 7:00 this morning! This online sign up is seriously flawed. Not to mention, the way the nurse explained it was condescending and she lacked empathetic customer service. I'm not sick often so I don't know the ins and outs of getting a good place in line. CVS could do a much better job of explaining the process on the website.