I had a FANTASTIC experience with H & R Block after the office on Avocado Blvd office messed them up & I got letter from State of Ca showing we owed more. We went to H&R Block this year because we weren't sure what to do with the Stock Option Bonus my husband got. Rachael of Avocado office DIDN'T LISTEN when we showed proof that taxes were taken out. ALWAYS GET PEACE OF MIND @ $40 because H&R Block would have had to pay the $1063 we were being charged. ALWAYS GO to an H&R office that is open year round because we had no recourse with this office. When you call you are routed to another office and we had the displeasure of dealing with Nury, the owner of the office on E Lexington, who refused to redo the taxes and said she was correct; said we owed the $1063 to State AND owed $2090 to Federal as well and, get this, told me to just write a check to Fed and write 2019 taxes on it and send it with nothing else!
Anyway, after dealing with the idiots at H&R 800# I finally was told to call a company store and given 2 offices in my area. I ended up speaking with Sandy WHO LISTENED; told me what was done incorrectly over the phone. That day, 12/3/2020 my son dropped off the information and LESS THAN AN HOUR later Sandy called me and had the amendments for BOTH State ($88 owed) and Federal ($635 owed) & would have all paperwork ready for pickup on 12-4-2020 AT NO CHARGE! This is how customers should be handled. LESSONS LEARNED: 1: Always pay for Peace of Mind coverage - Sandy said at her location it is ALWAYS INCLUDED; 2: Go to an office that is open year round so if there is an error you can get it addressed immediately. I am not going to lie, but I was not ever going to H&R Block again after how I was treated by other stores & H&R Block 800# but SANDY SHOWED THAT SHE KNOWS HERE STUFF. We were only going to go for this year, but as I told Sandy, every year I stress over doing my taxes and because I felt that she is good at what she does AND LISTENED I would rather have my taxes done each year by her as I will be done in an hour while someone else takes care of me with little stress. SANDY IS FANTASTIC!!!! read more