I love this place! My friend lives here and I come over often and it is very clean and inviting to guests. There are even a pool/grill area and a very nice gym. Will definitely be signing my lease here soon! read more

Parking is an issue. Residents are always parked in the fire lanes and management does very little about it. My daughter went without power in her room for 5 days. Upon someone finally showing up it was discovered that there was water leaking from the unit above into the breaker panel causing some of the circuit breakers to pop. In spite of her having to purchase some battery lights to see in her room, there was never any attempt to show any good will on the part of the management team. read more

This place is horrible my daughter lived there when they first opened and the miscommunication and services made that place unbearable. She lived with 3 other people unrelated and when she moved out we made sure to clean everything and document it. They charged her months after moving out for cleaning fees, even though we proved that it was clean when she left and they did not have their leases together. RUINED my credit because I signed the lease for $200. STAY FAR AWAY read more

This dumpy apartment complex had the nerve to charge my son a cleaning fee, and I'm going to share some pictures of when he moved in. read more

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I do not recommend living here whatsoever. The management is awful and there is no communication with the residents. You pay a ridiculous monthly payment for no amenities and terrible student living. Since living here, the hot tub and pool have not worked. Management did not inform residents that all amenities would be closed for renovation ( study rooms, club house, gym, fire pit, hot tub, etc). All of these are being renovated during finals, so residents are not able to utilize any of these. I pay monthly for everything included, yet nothing is available to me. There was no communication on changes to the lease and the utility charges until so many residents complained that an email was sent out 2 months after the change. I have deterred so many people from living here and signing a lease. I have lived in 3 other apartments, some in other states, and this is by far the worst management and student living I have encountered. read more

DO NOT LIVE HERE!!!!! terrible management with maintenance coming into your apartment with no warning or notice. Maintenance would also never come to fix work orders. If they do they will start the project but never finish it. Go live somewhere else unless you want to get scammed. read more

Worst experience for our college kid. No cameras, no security. No one can be reached after 5 pm Friday and throughout the weekend. The so called managers do not manage anything at all. Filthy apartment: full of cat hair everywhere (kid requested no cats because of allergies), dirty, patched up furniture (yes, duct tape). Roommates are not vetted, and they have other visitors 24/7. Rules are not followed! Unsafe situation - tried to get out of lease. Charged a number of fees for moving in, and moving out after only 5 days. Awful place. Moved back on campus - there are Campus police 24/7, pets and visitors are not allowed unless they ask for permission to do so. Better experience there, or in an apartment that rents to families, etc. off campus. read more

I'll update this review more as I write something more concrete. However, after living here for two years I am ready to LEAVE. I've moved to another place, thankfully. The staff is completely disorganized, no one seems to know what is going on, things broken will stay broken, packages went missing, it was all a mess. Please avoid Block20 if possible. It's not worth the price at all. read more

Honest review about Block 20 here. The rooms themselves are fine but way too overpriced. Not even close to being worth $900 a month (which for 4 people comes out to $3600 a month for a below average living space). I have lived in two separate units now and both of my rooms have not been clean for move in, and overall, the property is not kept up to any standard whatsoever. Things are broken, they will not get fixed, maintenance didn't fix the leaking pipe in my bathtub at my first unit and marked it as complete when I put in a work order for it. (Which is costing block 20 money because it's constantly leaking and wasting water). The management are all college kids and while they are nice, they really are only trained to enforce policies and do not try to fix any of the many problems with Block 20's rules or procedures. One procedure that does not make much sense is hidden fees for move out. They tell you to take pictures of broken things to cover yourself, (which I did upon move in) and while I was not charged for anything in my specific unit, I am currently getting charged for them having to move my one roommates refrigerator and tv and kitchen items out of the communal space. The question I have is; how is any of that my responsibility? I moved all of my stuff out of the communal space and am being charged $200 unfairly because my roommates are lazy and didn't move their stuff out. When my friend went to the office to try and ask why we are paying for their stuff, they said that all roommates are charged equally and that unless the other roommates come forward and claim their stuff we have to pay. (Which obviously they're not going to). Overall, the property and the management are a mess, there's no security, no standards, and absolutely no way to change it. Simply another property looking to scam its residents. Sad. read more

Poor management, lack of security, lack od appropriate cleanliness, difficulty in getting needed repairs made...

The worst management ever - I'd rather have lived on campus. 1. they are scammers. they'll charge you for everything and anything even when you've moved out and CLEANED THE ENTIRE PLACE UP, they'll find something to charge you for. I was charged $85 for a tub that was pink the first day I moved in but i didn't take a photo for proof - like what?? LIKE WHY DIDNT I MOVE IN TO A CLEAN TUB? WHY DID I MOVE IN TO BROKEN BLINDS? I was also charged for a drawer that had foundation all over it and I actually remember taking a photo and showing them that for proof in the beginning of the year so they found that file and took off my payment. they don't even check before charging people. That's BS. 2. they TORE DOWN MY KITCHEN for 4 months & didn't lower our rent and I had to ASK for them to reimburse us for the amount of $$$ we were spending on food because we didn't have a place to cook or to wash our dishes and they gave us a SORRY A** $100 gift card (in which I asked for more and they gave me and my roommates $200) NOT A CHECK. NOT CASH. A GIFT CARD TO OUR DESIRED STORE. I have videos of my kitchen torn apart. 3. Maintenance are disgusting and rude. They have absolutely no manners except the head of the maintenance(forgot his name). 4. THEY ALWAYS WILL MAKE YOU UBER IT LAST MINUTE BC THE SHUTTLE DRIVERS ARE SICK OR CALLED OUT LAST MINUTE! and it takes 3 weeks to get your reimbursement check or 1 second to redeem it as a gift card :)! Also front desk is so useless. they never know the answer to anything! 5. Me and my other roommate were severely allergic to cats - there was a cat that lived in the place before. the management lied to us and said they cleaned the floors and carpets but my friend and i broke out in hives the day we moved in. 6. i moved in to a fridge full of food that me and my friends had to throw out from the previous residents. ITS LIKE HOW ARE YOU GOING TO CHARGE ME FOR MY MOVE OUT WHEN I MOVED IN TO SO MUCH CRAP! Save your money and your energy and live somewhere else. It's NOT worth it. Pool was always closed. Nothing was ever working. Management sucks. I don't even know why they have front desk people for. They answer the phone and NEVER KNOW THE ANSWERS TO ANYTHING! And the leasing manager is the worst - horrible service and tone of voice. Super condescending. I wish i was exaggerating but they are horrible and I have so many photos of the hell we lived in. Writing this is making me furious all over again and I want my money back for these charges. read more

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The worst place I have ever lived. Garbage and broken glass everywhere. Management couldn't care less about the residents. There's never enough parking, the people who work in the office are extremely rude and unhelpful. The maintenance took my sink and countertop and made me wait days so I can make food/ do my dishes again. The dishwasher is completely detached and fell on top of my cat. NEVER LIVE HERE read more

Block20 Apartments - No sink or countertop, dishwasher off. Random dirty water everywhere. Thanks maintenance. - University Housing Near Me - Amherst, New York

AVOID AT ALL COSTS. The WORST place to live. Only 3 weeks if being here out of my year lease and I want to move. 1. Incompetent staff. The staff here is useless. Every time i call, i get i dont know answers and keep being bounced around, the managers know nothing! I got to know my assigned roommate before move in, and the day of move in i find out shes deathly allergic to cats ( mind you, i put i will be bringing a cat on my questionnaire) and after moving ALL my belongings to the third floor, they basically said oops, we told you the wrong room and had to lug everything down three flights of stairs and across the complex, up to yet another third floor apartment. And they didnt even offer to help!!! The manager just took off in is golfcart. Also, i put on my questionnaire I cant live with a smoker because of my asthma, and what do they do? Put me with a smoker. Also, maintenance takes a million years to complete a simple request. I called the office to complain someone vommited outside my door and to have someone clean it up. Wanna know what they told me? It had to wait till MONDAY. It was Saturday morning when I called. And it didnt get cleaned up till tuesday. There was actual bodily fluids outside my door that they refused to clean up. Isnt that against health code? What am i paying you almost $900 a month for? 2. Cleanliness. There is garbage EVERYWHERE. They really need a cleaning staff on site to pick up all the beer cans across the complex. Dont forget about the VOMIT they neglected to clean up after 4 DAYS (see picture above). People throw parties here every weekend and theyre reckless, and nobody cares what so ever. People scream outside your window and bang on your door at 3am. Its disgusting leaving here every days and just looking at all the garbage everywhere even in the parking lots. All in all, the prices are outrageous for what youre getting. I wouldnt have lived here, but for when i looked, it was the only place left that allowed pets. Save your money and go elsewhere. read more

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If I could give zero stars I would. When you move in you will find that several things are broken or unusable. When you call maintenance they take months to come, if they ever do. They bribe residents for good reviews (ex. They had a casino night and offered playing chips for writing reviews which they look over before giving you the chips) and looking through the reviews I see that they have staff writing 5 star reviews! When you move out ahead of your move out date (with notice) they will do an inspection when you are not in attendance and fabricate reasons to give you hundreds of dollars in fees, and they will wait until the very last day of your lease to upload these charges on your account and tell you that you need to pay or else the balance will be sent to collections. They will allow your roommates to own animals then when you move out they will charge EVERYONE with fees saying things like "scratches on furniture" or "whole unit smells like cat" They will have multiple bedroom apartments and have tenants sign individual leases for their rooms that differ in lengths of time (when I moved in there were already people who had been living there) yet they will charge you for damage done prior to you being there! When they send you a pdf of all of these fees with only some images included, they will prevent you from logging onto the portal and accessing the images you took and submitted of the apartment when you initially move in as proof of the damage not being your fault. When you call them about the unjust fees they will advise you to send a thorough email of your concerns then IGNORE you. 0/10 experience. Just a company ripping off college students. Never again. Everyone I know who lived here had similar experiences. Don't believe the positive reviews. I recommend staying at a different off-campus apartment complex. read more

Lived here for the 2016-2017 year thinking it was going to be great because it was new and there were a lot of promised amenities. Well not even close. My roommate broke both the laundry door knobs with a slight pull and my other roommate just happen to hit the wall slightly and his ceiling paint cracked. The walls are very thin and even slight noise can be heard next door. After moving out, they charged me $40 extra for some unknown fee. If it was cleaning then it was a big mistake because my room was perfectly clean. If it was my roommate, probably was, then they should've charged him or them instead. Smh disappointed with the management and the operations. Also there's a front entrance gate that was never put up. Don't live here and avoid at all cost. read more

DO NOT MOVE IN HERE BEWARE!!!!! My daughter moved in when it was Twenty91. Lies about the space and move in from the beginning. She moved out in May 2018 and we left it in great condition. I asked the managers to do a walk through but they were unavailable. I took pictures and video of the conditions. Long story short they billed us for damages to the common area when we left there was none. These are people they moved in with my daughter not friends! I argued but they threw us in collections even though I paid the rent in advance! Horrible customer service. If I could give 0 stars I would! read more

Living here for a year was the worst decision I've ever made. The price is outrageous for the type of experience I've had. There is garbage everywhere and the air intake is near the dumpster so you get to smell that shit when you sleep!! They screwed up my lease in the beginning, then I get paired with a roomate who is the exact opposite of me. Loud as hell, a disgusting pig, and stays up all night playing video games. I'm gone all day after waking up at 6 and then can barely sleep cause he thinks he can live on Chinese time in America. They won't allow sub leases so you have to pay 12 months no matter what! Don't live here!!!! read more

They always changes the renewal price and have no promotion for residents

Cheap management doesn't listen to advice and is out to charge you for things you didn't do!

Awful living here. Management goes out for drinks mid-day and leaves the poor college students with tons on their shoulders. Inconsistent feedback from the workers overall, clearly lacking managerial and communication skills on a basic level. Tons of false advertising. Save yourself money and headache, live somewhere else! read more

Place was built in a rush so the walls are extremely thin and people are ridiculously rude. People scream and yell all the time while playing basketball drunk at 4am, which usually ends up in arguments. The shuttle service and package service are unreliable. The shuttle would be late or not run at all at times. Packages would arrive at the property but the staff does not log it in until close to closing time - which should be later since it's mainly student housing and students have class for most of the day. You also have to pay for a parking permit that is useless because it never gets checked, the gate isn't even fully installed and guest parking is free. The pool and hot tub isn't 24/7 which sucks since most people have to go to class. The pool also closes before it starts snowing so it was closed for more than half of the lease. The computer/printing center doesn't work most of the time, the ink and toner are never changed and you have to bring your own paper. The only security system in place is in the clubhouse, which is sad. The gym is small, as small as a living room. You'll probably have to go to Alumni to work out if you want to do squats, benches, and dead lifts. Instead of having free food that only some people can get, they should just lower the rent. They also never added the coffee bar that they promised. Overall, Twenty91 is a ripoff. If you have to live here, don't get a first floor apartment, it sucks. There's no privacy unless you're at fourth floor. I'd recommend living at one of the on campus villages or the Villas or houses off campus. read more

If I could give this place zero stars I would. DO NOT LIVE HERE UNLESS YOU WANT TO BE SCAMMED OF ALL YOUR MONEY!!!!!! They will literally charge you for EVERYTHING and ANYTHING. They are literally ACTIVELY LOOKING for stuff to charge you with. This would be fine if the amount that they charge you with is reminiscent of the amount it takes to "fix" the problem, but it is ALWAYS WAY OVER CHARGED. In addition, there have been multiple occasions where my roommates or I have called the front desk and they have no idea how to answer our questions or give us the wrong information. If part of the reason why you are interested in living here is for the pool then you can forget about it. The pool is closed for most of the year and when it is open they still close it. Last month they closed the pool for a 1.5 weeks during the hottest days of Buffalo so far to "clean it", knowing damn well it does not take that long to clean a pool. The place is also so dirty for the amount that we pay, there have been numerous instances where people have thrown up in the staircases and it takes WAY too long for Block20 to clean it up. read more

The parking is awful after 8pm you can't find a parking spot that is remotely close to the building. There is garbage everywhere. The garbage cans are far so no one wants to throw out their trash so it's everywhere. Maintance takes forever to fix anything even serious matter such as a broken kitchen sink. I can the front desk and they are rude. They speak to as we are children and know nothing. Just because we are students doesn't mean they can belittle us. A front desk staff in a nasty tone said "I just got here" when I told her the issue. I don't care what time someone go to work they should be doing their job and not lying to the residents telling them maintance will come in the morning. read more

This is the absolute WORST place to live. There's no parking because they store trailers and piles of dirt in the parking spaces. It took them 2 years to put gates in that DO NOT EVEN WORK. The people in the office are useless unless there is an adult there to do what they can't. The hot tub is constantly EMPTY, the pool gates are LOCKED because they let random people in and they destroy the place. Cops/fire department are constantly here, alarms go off constantly. It takes 10 hours of snow for them to get the idea that maybe they should plow the parking lots. Walls are paper thin, if you ever want to sleep in, the jokes on you because maintenance will be slamming on your door unannounced. Multiple times maintenance has left the front door UNLOCKED when they leave! The doors to the laundry closet do not close. They make random charges on your account so watch what they are doing or else they will steal money from you! This company seems to prey on foreign students that don't know any better. This place is completely disgusting all around. They do not take care of the stairs/dumpsters/parking lots. I thank God everyday that I finally get to move out. DO NOT LIVE HERE!!!! read more

AWFUL PLACE TO LIVE!!! Incompetent staff working in the office with absolutely no communication skills, not enough parking spaces for existing residents so if you did make the mistake of signing a lease here don't bother buying a parking pass (one of my roommates had her car towed WITH A PASS!!), the grounds are DISGUSTING trash everywhere and after someone throws a party there's vomit all over the stairs that maintenance never glances at, when you do put in a work order it takes WEEKS to see a change (the lock on my FRONT DOOR was broken for MONTHS), there are so many extra fees and expenses that come with living here that they coincidentally never mention, etc. They take advantage of residents being college students and charge an astronomical price for rent while giving the bare minimum in exchange. To be honest I could complain about living here forever. If you're thinking about living here, don't make the same mistake as I did. DO NO LIVE HERE YOU WILL REGRET IT!!!! read more

Awful place to live. The walls are super thin and they plow the snow in the middle of the night so you can't get a good night's rest. The staff is very dismissive with concerns and always have the promise of "getting back to you" but they never do, especially if you talked to the offsite call center. The gym is also very small and equipment doesn't function properly, and even their hot tub is constantly closed. And they change the rates of leases and availability so often, its not uncommon for one roommate to be paying $100 more every month than the other, as happened in my case. read more

If you are planning to live here, there is no point in paying $25 for a required parking pass. They did not put enough parking spots in the complex for the residents as it is. There are 8 buildings with multiple rooms per apartment, which would require a lot more parking spaces than what they have now. We are adults paying $600+ for rent so obviously we want to have guests over, leaving even less parking spots available. You can't park on the grass or sides of the buildings without getting a parking ticket. If there are no parking spots when you come home you are basically screwed. For example, last night I parked in the corner my building's lot, out of the way, and was written a ticket for blocking a driveway. A gate was installed to minimize guest parking and has been up for days now, so obviously more people are going to come in again. I don't know where else they expect residents to park if there are simply no spots. An idea would be keeping the gate down that you had installed or maybe writing parking tickets for people who don't have a pass? read more

I lived at Block20 for a year. Management is completely useless. One of my roommates left his dogs feces on the counter. The other dealt drugs from his bedroom. They both stole my food and used my belongings without my permission. I complained to management and they did nothing three months into my lease. Then my third roommate began to harass me and eventually locked me out of the apartment and attempted to break into my room causing me to be stuck in it and have to be rescued by the POLICE. At that point, I moved out after threats to my well being and management still wouldn't let me out of my lease! After threats to my safety! The pool, jacuzzi and BBQ are always closed, theres constantly parties and its a mess, the dog park is tiny and they charge you 300$ to have a dog as a deposit and 25$ a month, theres no free food, the gym is tiny, the study rooms are always full and the shuttle is awful, it doesn't even exist on the weekend, and the uber vouchers do not work! The walls are paper thin, the laundry and oven barely work, and its nearly 800$ a month! The worst is management: who do nothing when your roommates threaten you and try to charge you for the door she broke! read more

Soooooo bad. Walls are super thin, maintenance comes in however they please and they don't give a rats ass if it's a no shoe household they just trudge across your entire house including your carpeted area. Cuts off gas and water without notifying you for example while I'm getting ready in the shower like Gee thanks for the heads up. LOL they can't even get their own shuttle running when they told us it would be back in like a week. Bruh it's been a month. We take a nondescript van to campus and it's tiny. They can't even have 2 drivers for 2 separate vans so even if you get to it on time if it's already full your out of luck. They'll tell you they'll be back quickly then you're late for your exam. I also don't get why I'm paying to live somewhere that I can't even access the pool or hot tub at night as a resident LOL. The people in the office are really bad too they have a really nasty attitudes and they can't even get things situated because they seem to be undertrained. How can you hire someone that doesn't even know the answers to basic questions regarding their work place. Also if you get an email saying your package was delivered by say amazon do not expect them to have it ready for you because they'll just say "we're understaffed and you can come pick up the package when we send you an email." Just really disappointed by this place because they seem to market for the outer appearance but you don't really know until you live here. Btw they stage things when you come here to take a tour lol. And no free breakfast and a free box of pizza doesn't make me feel any better about these things. read more