GONE. This place…read moreclosed without warning or notifying existing clients. I had an appointment Friday afternoon and showed up to locked doors. They did however let me confirm my appointment on Wednesday. They were great when they were open, but this was very uncool. Bad form, Lonnie. Bad form.

Pam is a professional. My facial was so relaxing and the bit of massage on the shoulders and neck…read morehas me wanting to set up a regular massage with her soon too! Lovely quiet space to zen out when you need.

phenomenal experience. My daughter and I popped in for cuts today last minute. The staff was so…read morewelcoming and accommodating! We both left feeling amazing!

This is a rare find. Coming from New York, where we have the best of the best, it's hard to find…read morecomparable services when you're far away I've been living in North Carolina for the past few years. Recently we were evacuated to the charlotte area due to the hurricane and fortuitously stumbled into Baxter, beauty bar. Holy Fabulous! First I did a facial with Blake, who is amazing... then had my hair done by Megan I've been getting compliments on my hair ever since! Not to mention the staff:, notably Diane and Irene . They are on top of everything going on, & are so personable. You feel like it's been your salon all along (Not to mention they're ex New Yorkers ) I just love coming here for a day of beauty

This place is of my favorite finds since moving to the area. The ladies are professional, kind,…read moreefficient and just talented. I will only come here now for my brows (threading). I also recently had a basic facial with Ansley and she was incredible. My skin felt and looked radiant when I left. I can't wait to go back.

Love them down!! I've been getting my Brazilian wax from them and ONLY them for over 6 months. The…read moreplace is very clean and aesthetically pleasing. Staff are so kind and professional. I have to leave a review because I leave with a smile very time.

Jessica is The Bomb.Com!!! Such a soothing experience from start to finish!! She has the greatest…read moretouch and my fave is always glowing after my facials!! I recommend Jessica to everyone!!!

I am visiting from CA and found Renuka. She provides a great service , is super knowledgeable about…read morewomen's health and lymphatic drainage. Today I am going for my second visit before flying back home. Renuka shared many things I can do at home for my left arm lymphedema. I highly recommend her to everyone

She is straight to the point. My massages was nice. I was surprised that as covered more upper body…read morethan lower body. However, my areas of need were up there. I would have liked to also hVs my feet massaged - maybe next time. I bought the Groupon so I will Most definitely be back for my second visit. She gave accurate recommendations and the ambience was calm and inviting. She only really spoke when spoken too. She wore a kn95 mask which was very reassuring. I keep my mask on as well. Her hands are strong and she is very knowledgeable.

This store has every beauty item you need. Clean and very bright store. Great customer service.read more

My lovely wife comes here because she likes the stylist who does her hair. And after four or five…read morevisits, we've yet to have an appointment go perfectly well. Each time, the stylist has been overbooked and so a ninety-minute appointment for color and cut took well beyond two hours. Once, they did the wrong color. We thought we could solve the late running appointments by getting the first one of they day. Nope. That plan went sideways today. They just called to tell us that the latest problem is that the stylist is sick. This for an appointment that was booked three months ago. I understand being sick and I'm glad he chose not to come to work. The issue is that the salon is so fully booked that they have no one else who can do this until at least 4pm today. And with what we've experienced before, that means at least three hours of hole in our afternoon when we had everything queued up for this morning appointment. I think at this point, it's time for me to help Mrs. K. find a new salon. Thankfully, we don't have some urgent party or event this evening where the color and cut were critical. I'm downgrading from four to three. They're fine for the products they sell, I'm no longer so sure about the services they offer. [Review 485 of 2026 - 4591 in North Carolina - 25667 overall]

My usual Pedi tech at another Fort Mill place was on an extended leave so I went here four…read moredifferent times. The first couple of visits were OK but there was always a communication challenge on the phone getting it booked. The last couple of times, I just walked in and it was better. Mainly because I went during the week day and late morning when it wasn't took busy. I called ahead, made an appoint with a previous tech and showed up for my appointment on time as scheduled. It was on a Friday, late morning and that was a mistake. It was half-full and when I waled in, the smell of the acrylic hit me like a wave of toxicity. From across the room, one of the many masked techs, said 'sign in'. That was the first time in all previous visits I was asked to do that. There was an appointment book lying there so I was looking for my name under the time slot. Again, a masked person across the room, yells, the computer, the computer. I entered my info on the computer and waited for about 10 minutes. No one walked to the reception desk to speak to me. I walked out, I had to get some air to breathe. It was simply overwhelming and it was such a bad experience, I will not be returning. Maybe if I spoke Vietnamese or wore and oxygen mask it might be different. But hey, they are just too many other good options in the growing town of Fort Mill.

The quality of service at this salon is un matched! The staff are SO friendly and knowledgeable!…read moreThey really try to achieve the goals you have with your nails/beauty goals. To take it one step further I was double charged and being amidst the Mother's Day chaos yesterday they called me back a day later and arranged my refund. I have been going to this salon for 1+ years and have NEVER had a bad experience! Thank you QT nails for your amazing service and loyalty to your customers!

Very rude staff. Olivia is terrible and needs to take a course in customer service. Will never…read moreuse PB Tan again because of her nasty demeanor. I would never recommend this location to anyone. Been tanning at many PB tanning locations for about 20 years now. Never received poor service until I came to this location in all those years. Highly do NOT recommend to anyone.

Customer service is terrible. Employee named Logan barely acknowledged my friend and I when we were…read morewanting a spray tan. She was extremely rude when talking to us and was clearly judging us when we said we didn't want anything extra. She left the register while my friend was in the middle of asking where to pay. I personally WORK in customer service and if I acted like she did, i would be unemployed. Its clear this location doesn't care about their customers. Or bother teaching their employees basic mannerisms.

If I could give this place zero stars I certainly would. I booked facials for my self and my…read moredaughter for 9/27/25. We had staggered appointments at 10a and 11a. Cindy called and cancelled the appointment a few days before. She rescheduled us for 630p on 9/30. I even asked if it would be ok if they are at the same time, I was assured it would be fine. We get here and they said sorry you, but have to be in the room with your daughter. Of course I canceled my appointment so my daughter could get hers. They had all day to call me. My husband would have been more than willing to come and sit in the room with our daughter. Extremely poor customer service.

From the owner: Hand & Stone is a luxury day spa in Fort Mill, SC offering a range of services including massage…read moretherapy, facial services, and hair removal. We provide a relaxing and rejuvenating experience with top-notch treatments in an inviting environment. Our licensed therapists and estheticians customize each treatment to meet the needs of each client, ensuring they leave feeling refreshed and revitalized. At Hand & Stone, we believe that everyone deserves to be pampered, and our commitment to providing the highest quality spa services has made us a leader in the industry. When you need a relaxing escape or to soothe tired muscles, we have what you need to feel reinvigorated. Visit us today and ask about our spa membership and gift cards!

It's a smaller place but everyone here is super friendly. I came in without a reservation in the…read moreevening on a weekday and they were very accommodating, I had to wait about 15 mins before they got me in for my pedicure. They have average prices, my pedicure was $40 and it was for the basic. They did a good job and my nails lasted for a while.

They do amazing here! I have been going for years to get waxed. I don't think I would trust anyone…read moreelse! Customer service is wonderful too.