My lovely wife comes here because she likes the stylist who does her hair. And after four or five visits, we've yet to have an appointment go perfectly well. Each time, the stylist has been overbooked and so a ninety-minute appointment for color and cut took well beyond two hours. Once, they did the wrong color. We thought we could solve the late running appointments by getting the first one of they day. Nope. That plan went sideways today. They just called to tell us that the latest problem is that the stylist is sick. This for an appointment that was booked three months ago. I understand being sick and I'm glad he chose not to come to work. The issue is that the salon is so fully booked that they have no one else who can do this until at least 4pm today. And with what we've experienced before, that means at least three hours of hole in our afternoon when we had everything queued up for this morning appointment. I think at this point, it's time for me to help Mrs. K. find a new salon. Thankfully, we don't have some urgent party or event this evening where the color and cut were critical. I'm downgrading from four to three. They're fine for the products they sell, I'm no longer so sure about the services they offer. [Review 485 of 2026 - 4591 in North Carolina - 25667 overall] read more

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Jo at the MAC counter was wonderful, friendly and extremely helpful! Would love to come back and see her again. read more

Ulta Beauty - MAC foundation - Hair Salons Near Me - Charlotte, North Carolina

Easy, conveniently located in Rivergate plaza, large selection, great rewards program. Helpful staff!

My true experience and warning of getting charged for a purchase that was not processed was removed by Yelp. My true experience was it took 30 days to remove a charge of $758.93 from my Ulta Store Card account which was a nightmare. My TRUE REAL EXPERIENCE is that it was not an actual transaction and neither the bank who issued the card or the Rivergate Ulta in Charlotte, NC believed it was their responsibility to remove the FAKE CHARGE from my account. I decided to write the review to warn other customers that this can actually happen and if it happens to get proof that a transaction was NEVER actually processed. Thank you Yelp for caring about my experience. read more

I have visited the Ulta Salon half a dozen times. I have had two excellent Stylists who have done exactly as I have asked. This is a medium priced salon and has not disappointed me in the least. I will be back. read more

We got my daughter's hair done at this location and we will not be back. We didn't get the stylist we requested and heard them discussing who is taking my daughter as we sat there. Then they up charged me for a formal hair style because she put two Bobby pins in it to pull it back. The curls fell out almost immediately and we had to do it again at home. I wanted to provide a pamper day for my daughter but they ultimately ruined the experience. I'm reasonable if you wanted to change the price then tell me instead of talking amongst yourselves and handing me the bill with no explanation. It was a very unpleasant visit. read more

A lady by the name of "Skip" helped me tremendously. Her customer service was genuine and informative. Thank you for helping me!

Great experience on 11-10-25, I believe her name was Allia. I use my makeup until the last drop and it was time to replace. Wanted clean products to boot. She was so patient in helping match a foundation stick color from a previous brand to Ilia along with a concealer. She was fun and informative. Thank you. read more

This was a very friendly Ulta. I forgot all makeup when flying out for a short trip and they had everything I needed. Plus I got invited to an upcoming event but was not going to be in town so they gave me a sample of product that was going to be given at the event so I could try it anyway, very cool! read more

I've had positive experiences at Ulta. In one instance, Sherry ordered an out-of-stock item in the store and shipped it to me. All cashiers are friendly, and the lines move fast. read more

I was looking for a certain product that it looked like Target stopped selling. After a quick search online I found Ulta had it and the store closest to me had some in stock. The items were on sale buy one get one 50% off, so I decided to stock up. A couple days later I'm looking at the receipt. Clearly says buy one get one 50% off, but their system only calculated 25% off. At the end of the day I'm not going to get upset over another couple dollars savings, but this now just gives me a reminder to pay attention to how they are ringing up their prices if I come back in the future. Hopefully this was just an honest one time mistake... read more

Ulta Beauty - Should be 50% off, instead only gave me 25% off. Pay attention to how much you are paying. - Hair Salons Near Me - Charlotte, North Carolina

I was astonished by the behavior from what appeared to be a manager by the name of Jenny (from her nametag). It's been 4 months since I walked into this store or purchased anything from Ulta because of that one experience that my young daughter witnessed. I am finally writing this review because my daughter continues to ask me why that woman acted the way she did and if we will ever go back to Ulta again. I refuse to support a business who thinks someone like her should be managing their store and customer experience. I should have taken a picture of her when she asked if I wanted to so I could humiliate her like she did me. Absolutely disgusting. read more

The two employees today left me feeling terrible. Like that horrible store scene in "Pretty Woman". I couldn't find the tubing mascara that I was familiar with so i asked for assistance in finding anything close. The two of them kept giving each other looks like I was crazy and then said they don't have anything like that. I kept looking around describing it and hoping they'd have a suggestion. The older of the two eventually said, unkindly, that they have it and know what i am talking about BUT they don't sell it in the LOW-END section of the store. I was confused and asked them why they thought I was only interested in BUDGET items when I never mentioned price. The older one just looked at me deadpanned...then annoyed... then reluctantly showed me where to go. When I first entered the store they were talking loudly about how annoyed they are dealing with "Karen" customers. I think they need to consider that maybe the customers are not the problem read more

Jenn (Jennifer) was wonderful to work with in the HairColor Salon! She called before my appt (1st one) to go over what I was looking for exactly. She had me come in early when they opened to make ALL that I needed done in time. She was a pleasure to talk to, fast, talented and extremely accommodating in the short time she had before her regular appointments. I booked her again immediately after I saw what a miracle worker she was on my heated-damaged (from lengthy hood exposure), damaged and frizzy hair! She was knowledgable re: tips for caring for my "overall bad" hair. You can tell she has 20+ years experience in hair and coloring! The girls up front were helpful and frequently asking if I needed any assistance while I was browsing beauty products. Ultra is worth checking out in Rivergate vs having to go into CLT to the Cotswold location or Sephora I had visited in the past read more

Ulta Beauty - Hair Salons Near Me - Charlotte, North Carolina

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I went early morning to pick-up some items that it showed it was available at the store. Unfortunately when I got there the item was not there. I found other items to still purchased. I asked the lead cashier Callie to see if she could help me place the order of the items I couldn't find at the store and some other ones too. Callie was so helpful, technology was not on our side: the internet was slow, the device to place the order was finicky, no one's fault, when we began to checkout we had to restart the process. I was grateful for her patience and helping me place the order at the store. Even with the long line Callie helped me out and was super kind. Thankful for her customer service. read more

Ulta Beauty - Mobile Pickup Orders - Hair Salons Near Me - Charlotte, North Carolina

Tremendous customer service! Excellent to shop and get relax. I was taking care by Lindsay Robinson to do my hair and she was amazing!!! She color my her with so much care and perfection! My hair finish beautiful and with so much volume!!! Really grateful and satisfied with the service that I experience today! 100% recommended!!!!! Also my cashier Jennife was amazing! I got sing up for the Ulta rewards and credit card and I got amazing savings! read more

Ulta Beauty - Results of my hair today! - Hair Salons Near Me - Charlotte, North Carolina

I always go to this ulta since it's close to my house but last week I experienced something that makes me never want to ask for an opinion or help ever again at this location. Last week, I was in the elf cosmetics section and I had seen this face powder which was trending on TikTok but I wasn't sure if I was the best option I could get. So will I was looking at the other powders elf had, a dark skin female who had I believe was a table and some ear pierce came up to me. She honestly looked like a manager but I'm not sure. She was walking around with her table and asking customers if they needed help and when she approached me, I said yes. I asked her what her thoughts were on the powder and she said "I actually haven't used that powder so I don't really know". If she had just said this I would have been like oh okay no worries but she continued and she said " cheap items will leave a cheap finish". I feel as if this was unnecessary and wrong of her to say. I love makeup but I'm not one to spend 30 dollars on loose powder when I could get a something much cheaper and end up with a good base. This experience traumatized me from ever asking for help at makeup stores. Thanks lady that seems to be the manager at this place. - she had dark hair, dark skin, and looked to be in her 20s. She had a table and some wired ear buds which a mic which is where she communicated with the staff. read more

I have gotten my brows waxed a couple times by Kim, and I just love her! She is so fun to talk to, and has done a great job with my brows. She also recommended a great fragrance that I love. I will definitely be back! read more

Not a makeup wearer at all , but needed some basics for a photo shoot . The manager with curly hair was phenomenal and the young lady that was working near the bar minerals sections with the awesome eye shadow . Definitely pricey but I walked out with foundation , primer , a sponge and lip gloss or under 50 bucks . Would highly recommend ! read more

Ulta Beauty - Hair Salons Near Me - Charlotte, North Carolina

This is probably my favorite Ulta location, the staff is nice, shelves are clean and lines move quick. Parking is always available. I visit the Salon every few months for a quick hair trim. Anita is my go to person, she's very personable and informative when it comes to proper hair care. As far as products go, I usually find everything I need when I come in. I use the app to confirm if the product is available. The curbside pickup is great here - I usually go inside for my orders...which I should stop because I walk around and spending more money. read more

The stylist named Chelsea is so good! My daughter has long natural hair and wanted a blowout for her homecoming dance tonight but she had a dance convention until 3. I located Chelsea on the Ulta app and reserved a time. Chelsea suggested a deep conditioner, detangled and blew her hair out in 1hr 15 min without hurting my tender headed daughter. It looks so good and she didn't even have a chance to flat iron it. If ever in the area again I know where to go for a quick blowout!!! read more

Out of all the Ulta stores around Charlotte, this one is my favorite. The University City store is always lacking in stock most of the times I have visited. The one on Sharon Amity and the one at Stonecrest are stocked better, but whenever I had an opportunity to visit, they are usually crowded. Who wants to deal with people in the way while making that Ever important lipstick color decision? A hasty choice could mean a duplicate shade which means wasted money or a return trip! At this Ulta, there are less customers around at any time I have been which can be any time from morning to evening. Everything I've wanted, I have found at this location. I will keep coming back here instead of going to the others even though they are much closer to my house. read more

Very disappointed. Ordered some foundation not available for store pickup. Received email that was shipped 5/4. Am still waiting for product delivery. UPS says awaing carrier update and has stayed that way till now. When I call for Customer Support. They refuse to.hel0 till has been 10 business days. Will never shop with them again. Lousy Customer Service. read more

if I could give zero stars I would! amazing help finding produc but the cashier was so rude, i left all $124 worth of items on the counter! its a shame thst the folks work hard to help customers and cashiers so rude! left disgu and will not return will cross this location off my list. read more

I went to their salon and was taken care by Iris. I'd gladly give her 10 stars. She was personable, professional and she definitely has talent. She did exactly what I wanted. read more

Ulta Beauty - Hair Salons Near Me - Charlotte, North Carolina

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Such a great experience! My stylist was full of great tips and tricks, super talented, and very nice. read more

Ulta Beauty - Such a great experience! My stylist was full of great tips and tricks, super talented, and very nice. - Hair Salons Near Me - Charlotte, North Carolina

Love the fact they have so much here, hair makeup ect. They do need a better sales fore as they all seem to be stupid. I asked if they had the Tyson dryer on display so I could try it and she said something like " wese only have the ones out on display" Really, ok, not Ill ask or even an interest in what we are asking. I mean if a person is looking to buy a 400.00 hair dryer, ask a manager. hello read more

Salon Review-haircut by Madison I was afraid to go to someone new, since I have been going to a salon in Ballantyne for over 3 years. I decided to try Ulta and had my hair cut by Madison. She did a FABULOUS job and did exactly what I asked for! I am very happy with the cut and style! read more

Kristina at Benefit brow bar Let this girl get her hands on your brows!!! She the bomb dot com! read more

I tried to give this Ulta chance after chance, especially since it is the one closest to my apartment. However, unfortunately I will not be back and rather drive an extra 15 minutes to go to another one. Every time I come to this Ulta there is no one on the salesfloor for assistance and when you look for an employee they seem like it is out of their way to assist you. I agree with one of the comments below, with the employees. They just seem like they do not care either. Once, we were picking up an online order we had made because we figured it would just be easier on our end since we knew how this store was, and yet that was an issue. The last time we came into the store we waited on the line for 20 minutes, after some random lady just walked straight up to the register while we were next and the cashier notice she wasn't even on line nor next and just let it happen, most other cashiers would say, 'i'm so sorry ma'am, there is a small line going, we will get to you as soon as possible..' So that was pretty annoying, but we just wanted to be out with no issues and just ignored it. There was an employee in the back of the cashwrap area organizing or cleaning up, not sure, but called someone else to come help ring. After, another cashier came to assist us and did not even know how to put our online order in the system, so she ended up asking the employee who called for some assistance. After, she kept counting the items, three time to make sure we had everything, but seemed confused. She kept saying we had more items listed than what we order, but we only ordered four items and show her our online payment confirmation and the receipt. She was completely lost and it just seemed more like she did not know what to do for the transition. It's very sad for me because I do enjoy walking into the store rather than shopping online. In my own opinion, with online shopping, less and less cashier are needed. The least they can do is try to keep, enjoy their job or at least make the best of it. It shows and I am not the only customer who has seen the lack of supported needed at the Ulta. read more

I've never had any of the salon services, but I have been here a few times to either exchange online purchases or to purchase in store. All of the employees have always been super friendly, and even given me more samples than what was advertised with the product. I'm definitely a fan! read more

Lindsey is a miracle worker!!! I had gone to another salon to fix my yellow/organelle mess I made of my hair. They did not do much good. When I left Ulta, I felt the sunshine again. My hair was a beautiful shade of blonde and not damaged. I would recommend Lindsey and the staff at Rivergate to anyone looking for a great look! Thank you Lindsey! Colleen read more

It seems like every time I come to this Ulta I'm disappointed. Not giving it one star because it's def. not the worst but it's lacking. It's not organized and seems like they don't carry a lot of the stuff I come in for. And it seems like the employees are too busy talking to each other to help anyone. I do like the one guy that works there he helped me pick out a self tanner. Other than that I just don't like this Ulta, and unfortunately it's the closet one to me read more

After the Covid Quarantine I needed my hair cut badly I went to a place in South Carolina and they did a horrible jobs. I waited about 6 weeks and made an appointment at Ulta Beauty on Rae Rd I generally go to the Matthews, NC location but they were booked up.....so I made an appointment at the Rae Rd location. I was told that Sarah was a master stylist and was amazing at working with fine thin hair. I explain what I wanted showing her a picture. I pointed out that I needed my right side way longer. Sarah cut my hair totally opposite of what I told her. I now have the same length on both sides. My hair is now super short and I look like a dyke with a very boy looking hair cut. When I confronted her about her not keeping my right side long she replied, "It'll grow back, at least it's not stringy and looks healthier...you needed to start over." Each day I get more and more angry about it. It's my hair and I decide what look I want not Sarah. I will never go to that Salon again! I'll stick with the Matthew's location. read more

Ulta Beauty - Here is the photo I showed Sarah - Hair Salons Near Me - Charlotte, North Carolina

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I agreed with the previous Yelper. Im a big fan of Ulta. You should see my collection of makeup. I'm an addict for sure. I didn't quite care for the customer service there. It's a hit or miss. First time there, a rep greeted me and I ask if she can show me where Too Faced Melted Lipstick. I wanted a specific color. They were out. She seem annoyed now that she have to look thru inventory and can't really suggest a dupe. Or suggested anything else. After looking for a min or so. She said they were out and walked off. Well ok then.. 2nd visit was the same thing. They seem to give a good 1st impression but if you're asked for help.. They seem annoyed. So I don't bother them anymore when I go in there. I will find it myself. Lawd, I can't imagine if someone who actually needs some guidance. read more

Brow Service: I had an amazing experience with Morgan (?) when she did my brows. She was friendly and very precise. She didn't push products but instead really took the time to explain what I actually needed and what would work best. Will be back! 10/10. read more

H'Alina is a jewel! She is amazing at Full Long Hair Highlights! I love my bombshell blonde highlights that she created for me. I highly recommend H'Alina for anyone who is seeking a AAA+++ Hair Color Experience! Trust me you will not be disappointed! I would give her a million stars if I could! read more

Ulta Beauty - Hair Salons Near Me - Charlotte, North Carolina

This review is for the Salon - specifically their stylist Shawn. It isn't for the store or the other stylists but for him and him alone. It is rare to find a stylist that gives you one of those cuts that you will always remember as being one of the best styles you ever had. I was lucky to have it happen twice before. Unfortunately in both cases the stylists moved on so I was searching for someone to be loyal to but with no luck. It had been almost 20 years since I had that happen. I pretty much gave up hope that it would happen again for me. But I am so pleased and grateful to have found Shawn here at this Ulta. I went in 3 weeks ago to get a new color and cut. I showed Shawn what I wanted and he made it happen! He took great care and spent the time to create what I envisioned. I don't recall ever getting as many compliments as I have with this new look. I will definitely go back to him repeatedly and I will send others to him when I can. I love love love my hair. Thank you Shawn!! read more

This is the closest Ulta to me which is why I always just bite the bullet and go to this one. Every time I go I always have very unfriendly interactions with the employees. Just today, as soon as I walked through the door, I used my shirt to grab the door handle (you know...germs, covid, and also I'm sick so I don't wanna spread germs) and a woman said to me (in such a nasty, rude tone) "I GET IT BUT FOR FUTURE REFERENCE WE HAVE HAND SANTIZER." At first I thought she was talking to one of the other employees by her tone, it was so rude I thought she was joking. everyone in the store turned and looked at me because she was being so loud. I'm just sick of it, seem to have this problem every time I go. read more

This store is disgusting. They sell clearly used makeup. The staff does not help at all.