I always love coming into Nordstrom when I'm in the area. It is a great place to shop and enjoy the…read moreair conditioning on hot summer days. I recently went in for a complimentary free styling session (booked online) with Megan. She took her time with me and helped me find exactly what I was looking for. She really gave me the full VIP experience. I'll continue to shop at this location when I'm in the city. It is clean, well-organized, and luxurious. The bathrooms are spotless and the salesfloor is pristine.

**Kari's Rating: 8/10** *(Would easily be a 9.5/10 if the beauty department weren't so…read moreoverwhelming.)* TL;DR * The beauty associates are *far* too aggressive--it feels impossible to browse without being approached every few seconds. * The café is still one of my favorite places in Chicago. * Free alterations on Nordstrom purchases and $25 for outside items is a huge plus. I've lived in River North for over eight years, and honestly, there's no place quite like Nordstrom. I grew up coming here with my mom, sitting in the café, eating pizza, and leaving with a "Nordy" balloon. Those are some of my favorite childhood memories, and to this day I still think about their margarita pizza. Now that I'm older, I bring my dog shopping with me, and she absolutely loves all the attention from the associates and other shoppers. We've been to the café countless times, and she would unquestionably give the kids' chicken and veggie meal a 10/10. Nordstrom is still my go-to department store because it's convenient, consistently carries the brands and style I wear, and the customer service outside of cosmetics has always been excellent. It's the first place I think of when I need clothing, shoes, or gifts. That said, the beauty department has become incredibly frustrating. I completely understand that many of the makeup associates work on commission, and I genuinely respect that they're doing their jobs. But there is a huge difference between being available to help and making customers feel like they can't exist in the department without being approached. Every time I walk through the makeup area, I can barely look at a product before someone is asking if I need help. If I say "I'm just browsing," another associate from a different brand approaches me literally seconds later. Then another. Then another. It gets to the point where I'm being interrupted every few steps. Instead of enjoying the experience, I feel anxious and rushed. I don't get to compare products or discover something on my own because I'm constantly trying to politely decline conversations. It honestly feels less like shopping and more like running a gauntlet. Ironically, the constant pressure makes me want to spend **less**, not more. I've actually skipped buying products because I just wanted to get out of that section as quickly as possible. I still love Nordstrom and will continue shopping here because it's my favorite department store and has everything I'm looking for. I just wish the beauty department adopted a more relaxed approach. Customers should be able to browse comfortably and ask for help when they're ready--not feel like they're being followed every few seconds.

I had a really great experience with Hanna. I never used a stylist before so was not quite sure how…read moreit would work. She understood my first timer concerns and did a mock up of the types of clothes she thought I would like, and when I reluctantly told her it wasn't quite my style, she re-did it willingly - and this time she was spot on. The closet clean out felt so cleansing (she color coordinated everything) and 2 hour shopping session was super efficient, effortless, and of course fun! I like that she procures quality pieces secondhand, as it aligns with my personal philosophy (have not found any others that do this.) She took my feedback on designers but then introduced new ones. I use the personalized lookbook several times a week, and when I don't think something looks quite right she is a text away with her opinion and suggestions. As for her pricing, I looked at it as an investment in myself that is balanced out by the fact that I'm not paying retail for the clothes. Coupled with the fact that she has still been available after my shopping session I would say it has been well worth the value.

I am in the nonprofit world and needed my clothes to help me make the big asks and cozy cuddly pink…read morewasn't making it. I am not a skinny minny nor do I have conservative tastes which makes shopping for sophisticated clothing that much more difficult. But HannahLee got a good read on my personality and brought me a lot of winners. I even ended up with a leather jacket which I would never have in a million years picked out on my own but it actually fit my body type and looked like a million bucks. Thanks HannaLee!

Listen, if you're thinking about working with Katie... do it RIGHT now. She's literally as good as…read moreit gets. Katie will help you find great clothes, but what she really will give you is CONFIDENCE.... the kind of confidence where everything else in your life (money, relationships, career, etc) starts improving because you FEEL like a boss. I was first referred to Katie from a friend. My friend and I decided to both work with Katie to help us boost our self-esteem & get ready for the next chapter of our lives. Since then, I've hired Katie 4 times... that's how much I love working with her. The first 2 times were to redesign my wardrobe. I travel a lot and I only wanted clothes I LOVED in my suitcase. The outfits she put together were so good that I ended up doing photo shoots in them lol. Katie gave me vocabulary to explain my personal style and now that I'm clear on it, I get non-stop compliments on how I look. The 3rd time was to help my boyfriend (a musician and high school teacher) redesign his look. Working with Katie has impacted him so profoundly. I see him making bold moves at work that he was fearful of before... all because he feels more confident. I just emailed Katie again to ask her to help me for a 4th time. I'm speaking at a conference next week, so I'll be working with her again to find my stage outfit! Anyway, if you're on the fence about working with Katie, jump over the fence immediately. Working with her is an amazing investment in yourself! - Tara Reed (tech entrepreneur)

10 months after sending a payment to Katie she has cancelled countless times with a myriad of…read moreexcuses and after promising to refund my payment she has failed to do so. Her service was purchased as a xmas gift 2023.

I began listening to Mallory's podcast a couple months ago and really connected with Mallory's…read morephilosophy on how your style can affect your confidence and can help you be your best self. Soon after, I reached out to Mallory, and we began with a review of my closet, followed by a personal shopping day. My favorite was our shopping experience together. I loved the items Mallory picked out for me and was amazed by how well she knew me in the little time we spent together. I had so much fun trying on different outfits and trying items that I would never have picked for myself but ended up loving them! During this shopping experience, Mallory helped me identify my personal style, identify my body shape, how to dress for my body, how to wear my new clothes with confidence and much more! I've loved this experience so much that I can't stop sharing my story with friends and family, which is why I wanted to write this review to share it with readers here. If you are looking for someone who is amazing at what they do and passionate about helping people, look no further because the personal stylist you're looking for is, Mallory.

When I met her years ago, at my esthetics school, her style was dazzling and her personality was a…read moretotal shoe-in; plus her stellar heels had me at 'the first tap on the floor'. She educated us and instilled confidence with the Motives cosmetics brand. I fell in love with the custom formulating Motives offers. Mallory answered all questions and welcomed us to join the team. From head to toe, inside and out, she's the total package as the type of person the beauty industry needs more of, in my opinion. Mallory has 'ideal appearance' tied together perfectly, maintains professionalism, all while embracing a relaxed environment for me express myself comfortably. I can not stress enough how important that essence is to have working in an at-times cut-throat or what-can-be a stressful and competitive industry. She is a top notch rep for Motive Cosmetics!

I enlisted Sophy's help when it seemed as if all my clothes either didn't fit quite right or were…read morejust not "me". This has turned out to be one of the best decisions I have EVER made. Color analysis: While I knew my colors, this was the first time I really got to see the effect of having a complimentary color near my face vs one that doesn't work. Once I saw how the wrong colors highlighted every shadow, wrinkle and blemish I vowed right then and there to NEVER wear an unflattering hue. I would have never tried a bright orange without Sophy but now I have a new favorite color! Body analysis: This was really hard but Sophy is so kind, encouraging and understanding while offering a very analytical way to look at my body, and showing me dress to hide the "flaws" and how to flaunt the good stuff. I now have a much better idea of what I need to look for when shopping, and I got a handy reference guide in case I ever need a reminder. Shopping Tour: Sophy and Liz really know how to make shopping a pleasure. It's so awesome to have clothing ready and waiting at each store to try on, AND have nearly every be immediately flattering. They helped me choose a wardrobe that would mix and match, and go from work place to networking, and a few fun casual pieces too. Now, I don't even want to shop for myself. I find that in the long run, utilizing a person shopper to save me both time and money.

From the owner: We've custom designed our Personal Stylist and Personal Shopper services around helping you to…read moredefine your personal style and build your essential every day wardrobe. We call this home Sophisticated Personal Shopper. We believe a person's image should be an honest expression of who they are and how they feel, and we believe the payoff from this investment is life-changing. Founded by woman for women and men, Sophisticated delivers a premium styling experience through our personalized Personal Stylist and Personal Shopper services. We develop an honest relationship with you, learning your likes, dislikes, personal style, and goals through ongoing one-on-one conversations about where you are now and where you want to be. We'll help you dress to elevate your confidence even more and enhance your own beauty. Our services include: Image Consultation Color and Body Analysis Wardrobe Styling Shopping Tour Outfit Combinations Seasonal Maintenance

One of the best racks I've been to. The selection is organized, and their designer items are…read morereasonably priced. Service is friendly. Always look forward to coming to this store when I am in Chicago.

This Nordstrom Rack had a pretty good selection of inventory! I was able to pick up a few pieces…read morefor myself by Adrienne Papell and some house slippers for my hubby. The total came out to be less than what I had expected which was a nice surprise. Didn't have to wait long to pay either and change rooms were relatively empty. Although I did go on a Thursday. Parking is expensive around this area so my hubby dropped me off to shop. Also it's right next to my other favorite shop, Uniqlo! Block 37 has all the best shops and is super convenient and walkable.