At first, I was picking up medication for my cat every few weeks at my vet until I was told I could order in larger bulk from Bloomington Drug. I decided to try ordering through them so that I did not have to drive to my vet every 2 to 3 weeks. I called them to make my first order, and it was very easy, and I received the bottle in the mail. Once I opened the packaging, I noticed my medication was in a very cheap, flimsy bottle that had some sort of Saran Wrap or plastic wrap around the top to prevent it from leaking, and as I unraveled it, there was this gooey white substance on it. The first day, trying to open the bottle, I twisted it, and while I twisted the flimsy bottle, a giant glob of goop shot out onto my table. That was the medication. I managed to get it back into the bottle and noticed that when you screw the lid on, it does not lock in place, it just keeps turning and leaks as you shake it. When I was getting the same medication from my vet, it came preloaded in syringes, and that was in a nice, leak-proof container. There was never a leak. I tried dispensing this mix into a few syringes, so if we were out, I did not have to bring around the bottle. Well, I quickly learned that their mixture makes the rubber in syringes get soft and stretchy and breaks it down. I was low on medication due to their cheap leaky bottle so I called in today for a refill. I told them the whole situation about how the bottle leaks and how its flimsy and I tried so see if I could get an order of the syringes like the ones that come with it with no rubber and because im in the process of a change of address I was trying to work out options and the got everything setup with first person. I called back to finally get everything and the second person was completely rude. I don't know how companies hire people like this to work in customer service. No wonder this place only has 3.8 stars. The issue is not the business, it's your front-facing people representing you. I hung up the phone and quickly called my vet and told them I will never do business with Bloomington Drug again. I would rather drive 30 minutes to 1 hour every 2 weeks than have my medication shipped to me and be helped by rude, disgraceful people. I have read many reviews stating rude staff, and well maybe it's not everyone there, but all it takes is one. Also, I'm not going to spend money on a product that comes in a medical container that, when you shake it, the thing leaks. That does not sound very sterile to me. If my container leaks I wonder what other medical products have quality control issues. I will be speaking more about this with my vet. For more information feel free to contact me. I made the story and review shortly so it would fit. read more

My veterinarian recently prescribed medication to help manage my small dog's cough. After reviewing X-rays, the vet advised me to start the medication, Tussagon, immediately because the imaging showed that my dog's trachea wall appeared thinner, which could indicate a risk of collapse. After several unsuccessful attempts to refill the prescription at my local CVS, I was instructed to contact Bloomington Drug and Gift. When I called, a pharmacist (whose name I unfortunately did not catch) collected preliminary information to create a profile and told me the medication would be ready the following morning at 9:00 a.m. When I called the next morning, the experience became confusing and frustrating. The staff member I spoke with seemed unsure who had previously taken my information and said there was no order in the system. I was then quickly transferred to another pharmacist. When I asked if they could locate my profile, it was eventually confirmed, though the interaction felt tense. When I asked if they could determine who had entered my information, I was told they could not and that they would need to locate the pharmacist I had originally spoken with. During this conversation, I was told that I was giving "attitude," when in reality I was simply trying to explain how the situation had unfolded before being transferred again. Another pharmacist then took the call and asked about my prescription. I explained the veterinary clinic and location that issued it, but before I could finish, I was told that if specific information was missing, they would not be able to fill the prescription. I asked what information they had so we could review it together before I made the trip to the pharmacy. I also explained that the veterinarian's full name and license number were listed on the prescription. I was told they would still need to physically see it. When I arrived at the pharmacy, my prescription was denied because my date of birth was not written on the prescription for my dog. I was extremely confused by this requirement. I even offered to present my Minnesota driver's license, but I was told that my date of birth had to be written directly on the prescription by the veterinarian. I was informed that the only solution would be to obtain a rewritten prescription. Unfortunately, when I later attempted to contact my local vet to resolve this, I discovered the clinic was closed that day due to being understaffed. Jeff, the final pharmacist who assisted me, did attempt to contact my veterinarian and the clinic, and I appreciate that effort. He also suggested that I visit the WellHaven clinic in Savage to see if they could rewrite the prescription. When I arrived and explained the situation, the staff at WellHaven were surprised that Bloomington Drug had been unable to fill the prescription. After making several calls, the veterinarian there helped identify another pharmacy where I could finally have the prescription filled. From my perspective, this situation seemed to come down to a rigid procedural judgment call that created significant barriers to obtaining medication that my vet said needed to start immediately. I later learned that the FDA does not require the pet owner's date of birth for a pet prescription. While I understand that pharmacies must follow regulations, it was confusing that there was no alternative way to verify my identity, such as using my Minnesota driver's license. Overall, the experience left me feeling exhausted, frustrated, and disappointed. When an animal's health is at risk, processes should help facilitate care rather than create unnecessary obstacles. This situation made me deeply concerned about how similar situations might affect both animals and people who rely on timely access to medication. Disappointed Customer read more

Kindness and respect. That is how they treated my son when he went to pick un his antibiotics and forgot his insurance card.

This place is so much better than the chains for prescriptions, and sometimes they have meds in stock that the other places are out of.

I've been perennially left waiting for someone to pick up the phone. The last time I had to wait for, get this, 20 minutes!!

We needed an emergency fill while visiting family for Thanksgiving. Mike went above, above and beyond to help us. Amazing customer service! Highly recommend. read more

Bloomington Drug and Gift - Rx counter--compounding pharmacy - Drugstores Near Me - Bloomington, Minnesota

This is the third time I had prescriptions called. I called to ask when they would be filled. Today they said one hour so I told them I'd be in to pick them up. When I got to the pharmacy they said they did not have the medicine and had to order it. The girl behind the counter acted like she didn't care and just wanted to move onto the next customer. I will not be using them any longer for that reason and they will not accept Good RX. Ill go across the street to Wallgreens!!. read more

Like Jane D. so aptly points out, I too found this location via my vet. My cat is on a daily medication and there's no way that you'll sneak a pill past her. She is doing well and passing her tests, so I'm thrilled. What surprised me was the gift store aspect. It reminded me of the drug stores I remember from growing up. You could buy just about anything from birthday cards to housewarming gifts here. Next time I need to leave more time in my schedule so I can take a closer look around. read more

Nice alternative to the cookie cutter Walgreens next door. There's a wide selection of cards and a post office that's open until 7pm. So if you've forgotten to send that special someone a card this is a life saver. read more

Bloomington Drug and Gift - Drugstores Near Me - Bloomington, Minnesota

We needed a medication without the standard fillers and Jeff was able to find a solution that works. Kind, thorough and competent. We're grateful they are here. read more

Started going there for a compounded prescription for our cat. Previous place during COVID would not do in store pickup, would not do curbside, only options were courier ($$$) or mail. Bloomington drug stepped in, contactless curbside pickup, great product ( cat likes taste better), better price and faster service... What's not to like? A++++ read more

Love this pharmacy. I have to have a compounded drug for my daughter who is very sensitive to meds. They answer all my questions and take their time with me to make sure we both understand what the instructions are. Would highly recommend this pharmacy. read more

This is one of the best pharmacies I have ever been to. On a Saturday I was very nauseous due to some side effects of a new medication. My doctor finally phoned in a medication to help and in the time of the Coronavirus, I needed it delivered. When I spoke to the pharmacist, the delivery driver had just left to go home so I could not get a delivery that day. She did the most amazing thing!! She dropped it off to me on her way home from work! She did it on her own time!!! Can you believe that? They have made me a customer for life!! When they say they care, they really mean it! The customer service, even without this is outstanding. The pharmacists are always ready to an answer any question and help with recommendations. Plus, the prices are great as well! PLEASE go to Bloomington Drug if you are in need of any pharmacy service, you won't be disappointed ! read more

Didn't realize until got home employee who checked my husband out had a very strong perfumed hand lotion or scented hand sanitizer on their hands, & every single item we bought now reeks of a perfumed scent. I'm very allergic to scents, this is very frustrating! read more

Love Bloomington Drug! Feel fortunate to have a compound pharmacy nearby. great gift shop as well.

Excellent service from friendly people. Their pharmacists are skilled! They can compound multiple medications into tiny amounts of flavored liquids for pets. Did you know that?? If your animal has issues with pills or other medication, ask your vet about using this pharmacy. My cat eats their medication like candy now thanks to them and my vet. Also, such a cute store. Awesome knick knacks and Minnesota themed gifts. Cute cards, nice selection and prices seemed reasonable. Wish we lived closer as I would get all of my people meds filled here as well! read more

The pharmacy brandish pride in their control and lord it over you, take blatant pride in their loud callousness, near laughter at some patrons. They show a lack of respect for people or things that are generally taken seriously, They have shown disrespect to the elderly and to the disabled who have unique challenges and are in need of extra aid in what they cannot do, or cannot do easily for themselves. They are brazen with their display of patronizing superiority, especially on the telephone. They are severely lacking affection or warmth. I am disgusted in what I hear come out of their mouths to other patrons and myself, although they do have their "favorite" customers who get the "good" service. Most companies who speak rudely or with such cold patronizing speech on the phone don't realize customers hear them and think they'll get away with it. But it's OBVIOUS we do hear THIS staff, so they just don't care who they offend. Last but not least, they have never filled any prescription on time for me no matter how many times I visit or call. I have had to actually wait up to three weeks for a prescription that was promised to be ready in 3 days. They admitted they just "overlooked" filling it, each time I checked on it. Major Offensive Fail. read more