I really only feel like I'm getting a good deal if I'm using the app for coupons otherwise I feel like it's much more expensive than target. The entry way needs some cleaning up. The garbage can is always full. read more

Every time when my hubby gets his medication from this pharmacy he always ends up with foreghn guy behind the counter who doesn't speak English and mumbles to himself. He doesn't understand what's going on? The manager needs to hire/ replacement for this job. read more

The worst customer service ever . The person who I can just describe as an angry Caucasian "lady" was so rude . I understand that you close in 30 minutes but your job is to serve your customers . Do you know how many people are struggling because they don't have a job ? It is so sad and that is why I am very selective with the places I visit . Unfortunately was not for me , it was for a client . I surely hope people chose Walgreens which is next door and far more nicer with their customers . read more

(I gave this place a 1 star last time, 4 months ago.) So, I had to go in there to pick up meds. York Ave location in Edina. Long line, as usual. You never hear " we'll be right with you", or "sorry for the wait". They don't look at you or acknowledge you in any way. So I wait my turn. Same group of employees. Ugg. Finally get my turn, the guy brings my meds to the counter, I look inside to be sure the order is right. One of the bags I didn't look in, I could tell what it was, an OTC I no longer needed. He threw the bag in a bin. Something told me to see it again because the order seemed messed up. Big groan from him. I look in the bag. My driver's license was in the bag it, fell on the counter. Same bag he threw in the bin. I had been looking for my DL for 4 weeks, I've never lost a DL in 53 years of driving. He sees this isn't cool and he freezes, we lock eyes, he looks down. I ask him how did that get in my bag? He didn't know. It was tense. The lobby was packed, people were watching and listening. I take my DL, give him a stare-down. The so called Pharmacy Manger, heard what was going on, ignored it, she didn't even look up. (She's is an entire bad review in herself) I sit back down look through my stuff to be sure it's right, and figure out how this happened....here's how. I picked up a prescription the month before. They gave it to me in a bag. As usual I want to get out there as fast as I can. I can feel the pill bottle, assuming my DL is in there too. It wasn't,it gets left behind. Meanwhile, im tearing my house apart thinking I must have dementia. Went through the garbage, the works. Bumming I have to go to the DMV. Cvs had my DL in their possession the entire time, Im in the data base, they have called me before, they have my email. So someone had the great idea to see I had a prescription to pick up, and said 'just throw it in her bag". I guess Im lucky that way. It would still be there today, in a bag, in a bin. Maybe get a process for "forgotten DL's". Get that pharmacy mgr right on it. Ive switched drug stores its a longer drive but I don't care. Ill be smarter because of the dumb-ness. Bet they have a drawer full. Stolen identity anyone? read more

Horribly disappointed at my experiences at this CVS pharmacy location. The staff doesn't have a "customer service" bone in their body. Numerous times I have left furious at the lack of humanity the employees possess for any customers. I have heard from numerous friends and family members that they have had equally as horrible experiences at this location and refuse to go back here. Most recently, yesterday almost brought me to tears as the staff yelled at an older man who had forgotten his sons birthday (needed to pick up a prescription) and the pharmacy worker yelled loud enough for everyone to hear to announce that this man was 4 days off on his sons birthdate. This man was clearly so embarrassed and stated "I can't believe I forgot his birthday". They then yelled that another customers prescription was ready, as that man approached the counter as expected when someone yells your name, the staff again rudely announced "SIR YOU HAVE TO WAIT IN LINE! THERE IS A LINE". He was in line. When you YELL someone's name it is common sense to walk up to the counter. When I got up to the counter, they stated they didn't have my prescription, but they did. And I was able to get it minutes later. I'm was very confused why they didn't think they had it. Clearly the (lack of) training and lack of respect from the employees is a problem, and it seems they are in the business of embarrassing their customers. This latest experience was truly upsetting and I will not be returning. I'd recommend not trying your luck here, as this wasn't an isolated experience. read more

Awful, understaffed like the one in Target. Walked out, unable to wait this long. I wanted to support them because they stopped selling tabacco, but they apparently don't care about the customer experience. read more

CVS Pharmacy - Drugstores Near Me - EDINA, Minnesota

This Pharmacy has many people working but no one seems to know what's going on. They are pretty unfriendly and very unhelpful! I usually wait for 25 Plus minutes to talk to someone, today it was 50! read more

Unbelievable, a store that is benefiting from being a Covid testing center, takes appointments for testing and then when you show up they state they are closed due to the cold. Why in the world would the place take appointments, guide you to the store and then say it's closed. Simply DON'T accept reservations. Poorly managed and poorly run. Next time look for a real pharmacy. read more

This location is notorious for being inept. They gave me the wrong lancets for my glucose meter AND didn't even have the meter in stock despite texting me that my prescription was ready. Thankfully, I borrowed one from a friend. I believe it was a couple of weeks, if not a month, before they texted me that the meter was back in stock. At the recommendation of my doctor, I moved my prescription to the CVS on Penn, it's not that far from this location and I've had no issues with my prescriptions. I've heard many complaints about this CVS. read more

Can't even do passport pictures right. If you need passport photo for any foreign country or just need a picture that is Not of standard passport photo, they say they can do it, but they actually can't. Took 1 full hour just to get passport photo taken and cut in UK passport size and after $36 for that, the photo was Not accepted at the embassy. Just horrible. Again, don't go to CVS if you are serious about quality of the picture and it is for an important document like passport. read more

Careless, unprofessional and uncaring. It took 3 in-person over five days to fill vital prescription. A refill available and could have been fulfilled on the first visit. The results: sleepiness, anxiety and confusion. read more

I came at 9:50 running out to go in and out and the lady locked the door. Then they pretended like no one was there, didn't even have the courtesy to say they were closed. read more

Slowest pharmacy I've probably ever been to. Horrible service and the man that checks you in at the pick up station was very rude and dismissive. I'm not sure if he is a new employee or the language barrier is difficult but it was not a pleasant experience. This is the second time now that they have told me my prescription will be ready in 30 minutes but ends up being an hour and a half wait. I understand busy days but this is ridiculous. Will be switching my location. read more

Edina CVS on York Avenue. Worst CVS I've ever used (in all of my 50 years). Customer service is terrible. I've been using this pharmacy for 5 months and haven't picked up a single prescription without a huge hassle. Prescriptions aren't filled on time, they're often "on hold" but I'm never told why, and I end up waiting at least 40 minutes every time I go there. I'm never notified if a prescription is ready and end up having to call numerous times. As a rule, I rarely complain. I am patient and understanding. I know staffing is a challenge these days. But on top of it all, the staff are rude and never apologetic. They act like they are not inconveniencing me! I've had it and plan to return to the CVS in St. Louis Park event though it is not near my home. read more

It's impossible for me to state enough how much this CVS location absolutely sucks. My high risk, on oxygen 24/7, fully vaccinated relative had tried coming here several times to pick up her prescriptions and the pharmacy drive up was closed each time for COVID testing. Because of the new CDC mask guidance re: Delta variant COVID, and at her doctor's direction, my relative didn't feel comfortable going in the CVS, she asked me to help go in and get her meds while she waited outside. 1. I saw multiple employees not wearing masks, including in the pharmacy area, and despite this new CDC mask guidance being out almost a week already. 2. I was the only customer I saw in the store wearing a mask. 3. Although only 4 people were ahead of me in line, it took 25 MINUTES before I was able to get the prescription for my relative. 4. I saw another customer ahead of me in the line complain that she had been waiting in line 40 MINUTES to pick up her prescriptions and couldn't wait any longer or she would be late to something else. 5. For those with fragrance allergies, the store is heavily fragranced/perfumed with synthetic chemical fragrances that hit you from the moment you step foot inside. 6. My relative informed me that none of this scenario was anything new, that they are this horrifically slow EVERY SINGLE TIME she has been at this CVS. 7. It's now 5 hours later and because I'm one of those people who has allergic reactions to synthetic fragrances, I had to dip into my allergic reaction kit that I'll be taking every 4 hours for the next 3 days now. My relative is going to transfer her meds to another pharmacy since this happens to her every time (for years), and I obviously can't go inside to pick up her meds again after this reaction. read more

Terrible pharmacy. Horribly understaffed. They don't even bother to open the drive-thru window anymore. Always a line to pick-up. Takes days to get a prescription filled. Don't try to call, theu just let the phone ring and ring and ring. Once I waited in the drive up line (when it was open) to pick up a prescription, the car ahead of me finished and drove away. By the time I drove up to the window (only a few seconds) they had dropped the window security shield. I went inside, they were still there but refused to give me the prescription because they were "closed". The CVS store would still be open for several hours. I had to make another trip and come back the next day. I have had it. This pharmacy is classically incompetent. I am transferring all of my prescriptions to Walgreens. If I could give less than 1 star I would. read more

This pharmacy is clearly short-staffed. I moved back to this location after having a rough time getting prescriptions filled from the St. Louis Park CVS. Now, it's an issue here as well. It seems to do no good to call or use the online system for filling your prescription. You need to physically go in and wait for it to be filled. The poor staff look to be frazzled and overworked. And rushing around. My rx is prepackaged so no worries there, otherwise I'd be very concerned about medicine mistakes. Leaving CVS for Walgreens. read more

Horrible. You will sit on hold for 40 minutes to check on prescription status. Prescriptions are NEVER ready, even when urgent, as in post-surgery antibiotics and pain medication. Extremely short-staffed. My doctor called a prescription in for me and it took them FIVE days to fill it. Go ANYWHERE but here. read more

Avoid this pharmacy at all costs! They'd have improve a lot to reach substandard ! The last prescription I had refilled took 9 days and that was only after I called them. The one before that took 2 weeks to refill. Don't try to call them, they won't answer. This place is a disaster. Yelp doesn't allow zero stars rating. If I could give it zero stars I would. read more

Terrible experience. DO NOT book a Covid test at this location. I signed up for a COVID test on line. Had to wait three days for an appointment. No problem, understandable as a lot of people are seeking test. I was in line for over one hour before I finally got through to the pharmacy and was informed of printer issues. They were able to generate one label per hour for Covid tests. There were probably six cars in line. I finally gave up waiting in line. Called several times to see if the printer issue was resolved only to learn it was not. I called this morning to determine the status and was told they would not know until their first scheduled Covid test at 10 am. When I asked about them honoring my appointment from yesterday I was told the appointment would not be honored and I would need to schedule a new appointment. Do not waste your time. read more

I used to love going to this CVS since they were a great location with great employees and anything is better than going to Walgreens in my opinion. However this location has been on a steady decline. Items are out of stock, store is not as clean as it used to be, and when I called today to refill my prescription earlier today I spoke with someone who had the dialog, social skills, and mannerisms that are better suited for being a fry cook at a fast food restaurant or as a janitor cleaning toilets than someone working in a professional setting. In speaking with her for six minutes I don't believe a single sentence she said was grammatically correct and her dialog consisted of gibberish slang and mumbling things as she worked as "I hate doing this", "this is just terrible" etc. Obviously a company that is hiring employees of such low caliber to be customer facing is managed by someone who is equally as inept since they don't see anything wrong with this. My customer service requirements aren't unrealistic, I believe someone in customer service at a pharmacy should be able to speak in a clear understandable voice, listen to concerns, answer questions, and be polite and professional. This employee struggled with every one of these items. Obviously this location is going downhill fast, not sure if this is specific to this location or CVS as a whole. I'll be moving my scripts to another business moving forward. It is a shame since I really did used to like this location and it's staff. read more

Terrible pharmacy. No matter how many hours I give them my scripts are never ready and still end up waiting at least another hour. Staff is horribly rude. read more

After returning from a road trip, I came here for a COVID test. They were very efficient, completing the work as promised, at the scheduled time. You stay in your car the entire time. They billed my health insurance directly. read more

Stopped in the CVS in Burnsville (this one is in Edina - an affluent suburb of Minneapolis) and picked up a few needed items. Convenient, quick and clean. They even have a "minute clinic" at select locations. CVS is a good thing when you need it! read more

Pharmacy is horrible, pharmacists are horrible, you stand in line forever and then get treated horribly by the pharmacist. They've screwed up my insulin prescription multiple times. Canceling my scripts and never stepping in another Target store for as long as I live read more

Don't bother calling their pharmacy phone line- they don't answer the phone ever! Disappointing service.

Their employees are so nice. I know it's a chain, but I don't have a mom & pop corner drugstore near me so I'm really glad that CVS opened up nearby because Walgreens needs some competition. The CVS employees at this location are light years ahead of their Walgreens counterparts just down the street. Also, when they have an advertised special, they o a great job of keeping the item in stock. Again, such a nice change from the service that was being provided before they opened up this location. read more

When this CVS was first going up, the Walgreens next door strategically put up a sign that read, "Proudly serving Edina for 40 years!" This gave me a little chuckle. Nevertheless, this CVS is not terribly different from your typical CVS, though it does have the added benefit of a MinuteClinic, 24-hour pharmacy, and drive-thru pharmacy -- likely because Walgreens offers almost exactly the same (and because this CVS is located in a wealthy suburb, so expectations are higher). Still, I enjoy CVS and Walgreens competing with each other close by. It makes comparison and sale-only shopping super easy, being practically a one-stop shop. read more

I prefer CVS to Walgreens for a couple of reasons. I would equate CVS with Target and Walgreens with Wal-Mart. CVS has nicer, wider, aisles. They also sell products I can't get at Target like saline solution for my contact lenses and Salma Hayek's Nuance line. (How do I love that Nuance line- it's super good! Quality products for a fraction of the price.) The staff at this location are pretty nice. They also honor CVS coupons that are expired. I also like how they have a front door and a back door. The parking lot is nice and wide and I don't feel like I am going to crash into somebody who's trying to get to the drive through. read more

CVS Pharmacy - The Salma Hayek Nuance display always makes me smile. - Drugstores Near Me - EDINA, Minnesota

For more than a decade this pharmacy used to have great customer service. Now they are horrible. I have gone veryday this week and still don't have my meds. Day 1 Wrong price on a medication staff says they will call insurence company to adjust Day 2 staff member with lab coat buttened uneven speaking to me with a lollypop in his mouth says my med isn't ready. Day 3 called ahead, they said med is ready, got there, wrong meds Day 4 called ahead, confirmed meds, waiited 45 minutes in line, no med. Asked to speak with manager, they said there was no manager on site. Day 5 (today), called ahead, meds were "restocked" she had "no idea" when they would be ready. I asked to speak to a manager, no manager on site, didnt know when a manager would be there, Staff member told me whe was not the regular pharmacist and didn't know when a regular pharmacist would be there. All of this while recieving daily text massages that me meds were ready for pick up. read more

I brought my daughter in to get a strep culture at 7:10. There website said they are open until 7:40 but wouldn't take a walk in after 7:00. They also wouldn't take my needles that they dispensed to put in their safe disposal that was right in front of me. They said maybe the fire department or library would take them. The same needles they gave me with my prescription! How is a library a safer place to dispose of a used needle than the pharmacy that gave it to me! read more

Every other time they are out of a prescription medication. The only thing worse than doing without needed meds is that they don't notify you so you can get it somewhere else and dealing with their rude people in the pharmacy. If I could give them no stars I would as they have no redeeming attributes as far as I'm concerned. read more

Been using the pharmacy and store for 5-6 years. Had a prescription that could only be partially filled in late December and they asked if I could come in another time to have at completed. When I came in, it was now 2017 and the pharmacy charged me the full co-pay (which was about 10X my original cost) because I was now in a new year. And it was their fault the prescription didn't get filled in the first place! I went from the store to a different pharmacy and transferred all my prescriptions. read more

Do not get your prescriptions filled at this location. They have been understaffed for months now. Nobody answers the phone there and you have to wait hours after the stated time to get your prescription. The manager at this location didn't care about these issues because she said the pharmacy is a different area. They said they are not able to pay employees enough to keep them or hire new staff. This is ridiculous for a company that is required to be used as part of an insurance plan. If CVS can't afford to pay comparable wages they should not be a requirement for an insurance company. read more

I recently switched from Walgreens on York to CVS. I have to say the wait time is better but there are some very rude receptionists back there. They seem to think that it is okay to lose all manners once they cross the treshhold. I know it was a common practice to always go above and beyond when I worked in costomer service. I will start reporting the rotten ones and sooner or later the creeps will thin out! Thank you for listening!!!!!! read more

This review is for the pharmacy, I've no issues with the store itself. The pharmacist I dealt with was completely rude and not understanding. It took them 4 hours to fill a prescription I had transferred from another CVS. The pharmacist was not very professional and raised her voice at me, when all I wanted was my prescription filled. This service was not ok and I will not be back. read more

What a joke. They advertise Coke products being on sale. I go Sunday afternoon & they are already out. I ask when more will be coming in-they don't think they'll be getting more. Then why have the sale for a week if you only have enough product to last a few hrs. This has happened too many times-my husband & I are done with them. read more

If you need passport photos to renew your foreign passports make this your first stop!!! After running all over town, we finally found a top notch rep that rescued us. Most CVS have the equipment but don't know they have it. Instead of using the machine that they use for US passport photos, they must use their APEX machine. Give them the country you need photos for or dimensions is our case 35mm by 45mm ( most countries) and you're done in 5 minutes. We got a page of 8 for 13.99!! read more

OMG if I could give zero I would. For second time in 30 days I've waited 6 days for a refill and still wasn't ready when I went to the drive thru. I sat on hold for 3 days in a row for over an hour after status was still in progress & they never picked up. Then I watched them fill it while I waited & they were so rushed I'm worried about mistakes. The pharmacist said they were 700 hundred scrips behind and 2 people working. I could hear the phone ringing off the hook and they just ignore it. CVS this is a very dangerous way to operate. read more

CVS Edina employees treat their customers horribly: 1. Claiming they don't have any info about me or my prescription (this after sending me four text messages that my scrip is ready). 2. Ordering me to another cash register and then ordering me back to a third register without apologizing for their mistake. 3. Claiming they can't give me the much less expensive 3 months supply because my insurance company won't allow it, when CVS/Caremark IS my insurer, and I've received correspondence from them urging me to purchase 3 months at a time. I am forced to use CVS because my husband's employer, 3M, requires it. Okay, but I will not buy anything else, even a candy bar, from CVS. read more