They are short staffed so it may take more than a hour to be seen here. I try to be early and hope…read morefor the best. They do take walk-ins but no always

Staff is great, very polite. Dr. Kim Yeongbu is very rude, she has no manners, nor gives you the…read moretime that as a patient you deserve... I went in & she hadn't checked me yet When she tells me I only have 10min for you , & I can only address 2 issues, if you have more issues you have to come back another day ....I had never in my life walked out on a Dr, & I've seen a few because I take my mother to her Appointments.... But this lady tops them all on rudeness

My mom is a patient of Dr. Aminpour's. He took over the practice of her former PCP when she retired…read morelast year so we weren't sure what we were getting with the new doctor. The first time I took my mom to one of her appointments with him, I was so impressed. He really took a lot of time with her, was so patient and kind and truly listened to her. My mom has always been very picky about her doctors and always finds reason to find someone new but after her last appointment she actually said that Dr. Aminpour may be the best doctor she's ever had. My mom lives with me and I'm her medical advocate and the fact that he's willing to collaborate with me on her labs etc. (I'm a part time health coach after having to learn to advocate for myself when I was diagnosed with multiple chronic medical conditions) says so much about his character. He truly wants the best for his patients. My husband has his first appointment with him in a couple weeks and my son will be seeing him next. If I didn't already have an excellent GP, he'd be my doctor as well. In this day and age of for profit insurance companies controlling our healthcare, it's rare to find such a kind AND smart doctor. He's a needle in a haystack.

Doctor . Shannon Shieh is a beautiful and amazing woman , my first time being there she made me…read morefeel comfortable and safe in her care. She was honest, she was proactive, and she advocated for me. The staff was amazing. i'm glad that I picked this as my primary doctor.

Dr Martinez is very insensitive and rude , I've been going here for years the staff is overall nice…read moreit's just been a decline in service since Dr Lee left this facility, would highly not recommend doctors here the receptionist and nurses are overall nice just decline in doctors level of care. Also worst facility for paperwork and referrals I'm having surgery on my back the doctors and staff don't communicate and they are just all over the place needed papers filled out for disability they were brought to them over a month ago and still haven't been filled out I went for an appointment for lab results found out because my primary went on leave without filling them out no one else will after I've waited and filled out request for records from my specialty doctors and still nothing. This place honestly needs to be shut down

He's a excellent physician. Everytime my daughter visits him, he addresses all concerns and takes…read morecare of all our issues. He has great knowledge. Thank you for helping us. I

They take forever and don't call you back when they say they will you have to keep calling to get…read morethe information you need

This clinic is far from customer oriented. Not willing to accommodate new patients with an urgency…read moreto see a doctor. Website says it closes at 2 on Friday and I get there at 12:20 and was told they could not see me. One cannot get appointments because it's walk-in only basis, but one cannot walk-in 11/2 hour before closing because one cannot be seen. Horrible service.

First I'd like to say I went to see Doctor Rupp years ago. She helped me and my children. Second…read moreshe has the biggest heart and wants to make you better. For instance my youngest boy got stung by some bug I had the driver's side window down and it flew in the car. His had got really swollen fast. I called doctor Rupps office and we where seen right away. If you have a chance to see her go see her

Doctor Rupp has a small practice. Because of this she is the only doctor you will see - no…read morebureaucracy, no long wait times, no passing the buck. She and Alma run the office with kindness and efficiency. Doctor Rupp gives you the personal care that only a sole practitioner can give. I heartily recommend her to anyone looking for a great GP. Alma makes medical billing a breeze for all the patients. You won't find medical care like this at any conglomerate or multi-practitioner clinics.

Where do I even begin? I have given this office staff multiple chances to improve, but the…read moresituation only continues to get worse. We are fairly new to this health center after enrolling with IEHP in 2025. While the doctor seems great, the office staff's repeated mistakes have made this experience incredibly frustrating and counterproductive. During our first visit, a nurse incorrectly recorded my son's height as 5'6" when he is actually close to 5'9". While I initially brushed this off as a minor mistake, it was unfortunately just the beginning. At his first round of lab work, some concerns were identified. He was prescribed Vitamin D and we were told to monitor his blood sugar levels, as he was borderline prediabetic. A second round of labs was scheduled, but they failed to check his Vitamin D levels. At that point, his results showed he had progressed to prediabetes, and he was referred to endocrinology. Before the third set of labs, I asked the office to include all tests requested by the endocrinologist in their order. I was initially told no. I then attempted to cancel the appointment, explaining I would proceed directly through endocrinology, but the office reassured me they could handle everything and encouraged me to keep the appointment. At that visit, the nurse was unable to successfully draw blood from one arm and had to attempt again in the other. My son, who is autistic, began to shut down, which I clearly communicated to the nurse. Despite this, she dismissed my concerns, stated he was "fine," and proceeded to hug him, which triggered a meltdown. As a result, he missed an entire day of school and needed time to recover in a safe space. When the endocrinologist later reviewed the lab results, they were unable to properly assess his condition because critical tests--including his A1C--had not been completed. We were forced to schedule yet another round of lab work. The only notable finding was elevated liver enzymes, but without the complete panel, no conclusions could be made. At this point, I expressed my frustration to the doctor and requested to take the lab order to Labcorp myself. I was told I could pick up the lab slip before 5 PM. I arrived at 4:50 PM, only to find the office locked. After knocking, someone opened the door and told me they were in a meeting. I explained that I had been told I could pick up the slip until 5 PM. They eventually handed me stapled paperwork, which included a lab order and what appeared to be an appointment notice. Unfortunately, the issues did not end there. I later received a notice from Bloomington Community Health blaming me for providing Labcorp with the wrong (outdated) lab slip. This is extremely concerning, as I had never previously taken my son outside of their office for lab work and relied entirely on the documents they provided. It appears the office printed and gave me an outdated lab order, resulting in yet another failed attempt to complete necessary testing. Because of this error, even the follow-up on his elevated liver enzymes have been missed. To say I am frustrated is an understatement. The repeated errors, lack of accountability, and disregard for patient needs have made it impossible to trust this office with my child's care. This level of disorganization is not only unacceptable--it has the potential to negatively impact patient health. I would give zero stars if I was able to. Horrible service!

They literally never answer the phone on the Dr side and the receptionist in the Chiropractor area…read moreare always yelling at each other and being rude to each other. My chiropractor is a good doctor and so is his assistant very professional and friendly but the checking in process is so horrible . On the doctor side they are a little bit more professional, but often have mistakes on figuring out what's going on and call me multiple times to confirm what someone else already confirmed. I'm going to have to change my doctor due to this bad service. Drs are good but front desk workers are rude and unprofessional. Good luck !

I moved to Fontana a couple months ago and needed to find a new clinic for my kids and I when I…read morecame across Connected Health Family Care, they made everything so smooth and easy. The staff was so nice and pleasant, made my kiddos feel very welcomed and comfortable and they were able to fit us in quickly. I will definitely be keeping my family here.

From the owner: Welcome to Connected Health Family Care, Fontana's leading primary care clinic, where advanced…read moremedical technology meets personalized care. Our modern facility is equipped with the latest innovations in healthcare, ensuring that each patient receives top-tier treatment and compassionate attention. At Connected Health Family Care, we are dedicated to making healthcare both accessible and convenient for everyone. We proudly accept all insurance plans and are excited to welcome new patients. Our team of five experienced providers offers a comprehensive range of primary care services, tailored to meet your specific health needs.

I have finally found a great Doctor, I have been her patient for a year or so. Facility clean and…read morewell maintained. Lorena awesome, staff is awesome all are professional. Highly recommended.

I'm been coming here for many years. Yes the wait is long. Just like anywhere else you get good…read morecustomer service and sometimes bad. Doctor Rebecca is great. The staff is nice. As long as you communicate and have a good attitude you make someone else's day better and come ready to wait so bring a book.

Dr. Verde is an idiot…read more Such unprofessionalism and probably illegal to deny me birth control and recommended i wait for marriage. She should be fired and pay for any "accident" children that come along from her patients that she denied birth control for. SMDH.

This place is just waiting for a Malpractice lawsuite to happen! I've been begging my father and…read morebrother to leave this medical group for years, but they just wont listen! The only reason they stay is because they like their Dr. I give this place a 1 star, 0 if I could due to the lack of knowledge from the medical assistants, and office staff! I honestly dont know how they're still in business! I go to ever Dr appointment with my father and every time I go the operator is on a personal phone call while the phones are ringing off the hook! How do i know its a personal call you ask? She sits in the lobby and you can hear her conversation and giggles! The lobby is small and quiet and theres no privacy window. The office staff that collect copayments and check you in all sit the lobby area in small desk. You can hear everything they talk about, patient names, DOB, in my opinion major HIPPA violation! There should be some sort of privacy to protect patient identity and information! Every time we call to try and reach the Dr to leave a message we are put on hold for litteraly 45 minutes one time! Never once does anyone come back to say anything you just sit like a waiting duck! Finally I give up and decide to hang up! Ive complained multiple times, including my father to the clinic director, the Dr and lets just say that even the Dr agreed that hes lost many patients due to the lack of experience of this staff! A few years ago my brother almost died when he was misdiagnosed with a cold instead of pulmonary embolisim. I took him to urgent care after he coughed up a scary amount of blood, I took the blood in a ziplock bag as a sample to show the Dr. This was dark colored pure blood and not just a tiny bit a pretty scary amount, The dr disregarded it and said oh this is nothing its just some blood because maybe he coughed and strained his throat! I begged him (the Dr) to ask for a second opinion I didnt believe for one second that this was not serious, he looked at me like I was crazy and gave my brother some antibiotics and send him on his way! This is the way urgent care is they are always in a rush to get you out of there! 12 hours later he collapsed at home and was rushed via ambulance to the nearaest hospital, this is when we discovered he had several clots in his lungs! The Dr said it was miracle hes alive! In my opinion this clinic is ALWAYS dirty! The patient rooms are old and run down, and never kept up! It looks dirty and unsanitary! Especially urgent care! That area of the clinic stinks, theres always trash on the floors, the bathrooms are disgusting! I would imagine they are comparable to a public porter potty! Again this is just some of the crazy stuff that has happened I could get into more stories but think I could write a whole novel! Ive asked and begged and pleded with my dad to please switch drs but hes happy with his Dr and feels that its to much of a hassel to switch and leave a good Dr because the rest of the staff lacks!

I have received amazing one on one care from all the staff. They go out of their way to help you…read morewith your immediate needs. I was recently hospitalized for high blood sugar and they immediately provided a health care plan that in two weeks cut my sugar level in half! I'm on the mend for sure! I have hope! Their follow up care is awesome and sincere. Thank you for helping me and the constant care!

Great affordable professional medical care. Everyone was courteous and polite. There was also no…read moreextremely long waiting time in the lobby before you're seen.