Professional administrative staff - helpful and efficient. Technician - Mass- was friendly,…read moreprofessional and warm. Highly recommend the clinic.

I visited this clinic for an ultrasound and x-ray from my doctor. The receptionist was extremely…read moreprofessional, accomadating, very pleasant and above all - HELPFUL! Further, the staff at the centre was also pleasant and professional - they accomadated both of my doctor's referrals at the same time, the same morning after I called. It's so nice to see receptionists and staff that care about their patients in 2020, even through the stresses of the pandemic. Thank you to the receptionist and staff at Excellence Health Care Ltd you made my experience stress-free!

I had an appointment with Toronto Ultrasound Imaging, my appointment time was scheduled for 1:30…read morePM, but they called me and asked if I could come in early I was having an ultrasound on my bladder so I had to drink a lot of water, I waited 45 minutes past my appointment with a full bladder I had to finally leave without my Ultrasound administered Complete waste of time Unhappy Dan

Received services a few times here and am very satisfied. They offer Expedient, professional…read moreservice Parking at back of building is convenient and so is proximity to subway Thank you

wow !!! the way they treat you was amazing i never seen this type of service with full of respect…read moreand dignity ! i am sejusting people who live around this area the best place to choose ! you know what you guys doing your job perfectly!! great work!!!!

The reservationist gave incorrect information and was rude when I tried to clarify. I called for an…read moreappointment and it turned out that they didn't offer the test I needed, which is fine. But then she tried to refer me to a clinic that I had just called and that also didn't offer the test I needed. No matter how much I tried to explain that, she would cut me off and tell me to listen to her and that I was wrong. That bad first impression ensures that will never use them.

The front desk people are extremely rude. Some of the poorest customer service and care from a…read morehealthcare institution I've ever experienced. I'm making a note to ask my doctor to never refer me here again!

It was my first visit to Rosedale Radiology and my first x-ray and ultrasound ever!…read moreLocated by Sherbourne Station, the clinic is convenient for those heading here by subway. They open at 8:00 am so I was able to get everything done before work. You walk downstairs and there is a bright-lit waiting area. Upon arrival you are immediately greeted and asked for your referral document. It was only a short wait and I was asked to move to a second waiting area. It reminded me of a change room in a department store. Small rooms but everything was medical white. The woman directing me around was very friendly, polite, professional, and presented herself well. She told me which rooms to go to and everything was completely easy. Both technicians were friendly and thorough. This clinic is efficient and everything was done in no time! I had a great experience here!

Telling me to call my dr to get paperwork and then waving to me from an office to get off my phone…read more Please don't scold me. I'm an adult and I am also paying you cash out of pocket for this appointment. This place first impression isn't great.

Usually not too busy. No appointment necessary for X-ray, just requisition. Located in the lower…read morelevel. X-ray tech is friendly.

Had the most traumatising experience. The technicians do not know how to preform an ultrasound on…read morebabies, and even if they claim the do, the way they manhandled my ten month old was absolutely repulsive. I had to profusely tell them to be careful. They then proceeded to tell me my baby won't sit still so they tried to duck tape him to the table. I was in shock I picked up my baby and we left both in tears. I wish I had this on video as it would shut this is place down. But I will continue to share my story and hope that this prevents anyone with a baby from ever stepping foot in this place.

Had a knee x-ray done twice, with two very different reports…read more Went to orthopedics clinic at Toronto Western and they said for this sort of x-ray the patient should stand, not lie on the table. Also said the report was inaccurate given the x-ray.

AVOID THIS PLACE AT ALL COSTS!!!…read more According to their website, " CALL TO BOOK A SAME DAY APPOINTMENT*ACCEPTING ALL DOCTOR REQUISITIONS WALK-IN X-RAYS MON-SAT 9AM -3PM" was clearly stated, they even emphasized on the walk in Mon - Sat part with the asterisk at the beginning. However, when I arrived on a Saturday I was approached by a very disgruntled woman, I greeted her and started to hand her my requisition, she then asked "do you have an appointment?" in a very annoyed tone, i said no but I am doing a walk-in Xray, her response "we do not do walk-ins on Saturdays!" I informed her of the information on their website, she stated again in a very annoyed tone "I have nothing to do with the website! My boss is responsible for the website!" I was like okay your boss is, so that means that's what it is, it's for your establishment. I was at a lost for words. I then asked to speak to her manager, she stated "I'm the manager". This lady was extremely rude and condescending. When I pointed out the discrepancy, she responded with an attitude that was completely uncalled for. She told me that if I don't leave she will call the POLICE and that I am being aggressive! When she was the aggressor from the get go. I was simply trying to understand why their in-person information contradicted what was on their website. The level of customer service I experienced was abysmal. Not only was the website misleading, but the staff's response to a simple inquiry was aggressive and unprofessional. I would strongly advise against using Toronto Queensway Ultrasound + xray. There are plenty of other labs out there that will treat their patients with the respect and courtesy they deserve. No Manager should be speaking to patients/clients in that manner. Off course she refused to give me her name when asked. I wish that there was an option to give no stars

This location is small but the staff is very caring and competent. Even though they were…read moreunexpectedly short-staffed, they kept their spirits up and moved as efficiently as possible. I always get lightheaded when I get blood drawn, and when I told this to my nurse Christine she made time for me to lay down so that I didn't faint, and finished the process so quickly that I was affected less that usual. While I was waiting several regular patients came in that the staff had a friendly report with, which was nice to see. Thanks for being kind and taking care of the neighbourhood!