Professional administrative staff - helpful and efficient. Technician - Mass- was friendly,…read moreprofessional and warm. Highly recommend the clinic.

I visited this clinic for an ultrasound and x-ray from my doctor. The receptionist was extremely…read moreprofessional, accomadating, very pleasant and above all - HELPFUL! Further, the staff at the centre was also pleasant and professional - they accomadated both of my doctor's referrals at the same time, the same morning after I called. It's so nice to see receptionists and staff that care about their patients in 2020, even through the stresses of the pandemic. Thank you to the receptionist and staff at Excellence Health Care Ltd you made my experience stress-free!

The front desk people are extremely rude. Some of the poorest customer service and care from a…read morehealthcare institution I've ever experienced. I'm making a note to ask my doctor to never refer me here again!

By far the rudest company I ever dealt with, such a shame people like this are the fabric of our…read morehealth care system. You must learn and develop empathy towards seniors and minorities, the verbal abuse needs to stop specially by the front-end staff. It is not the patient responsibility the fact that you hate your lives...

Very unfortunate front desk staff experience. My mother was being diagnosed with a medical issue…read moreand the technicians came to recognize her and treated hwr with great care. The front desk clerk refused a doctor requisition listed urgent despite knowing this was an ongoing medical concern. Triage is a key component of our medical system for a reason.

Small and friendly, this little X-ray/ultrasound clinic was exactly what I wanted. This was my…read morefirst ultrasound that wasn't in a hospital setting. The facilities were clean and welcoming.. they have a lovely bathroom! The technician made me feel very comfortable in the space and gave me straightforward directions. My doctor had written down confusing directions for which kind of ultrasound I needed and the tech managed to fit two different kinds into my appointment last minute. Will definitely go back if I ever need an ultrasound or X-ray again!

I needed an urgent ultrasound and called the clinic the same day. They offered me an appointment…read morewithin two hours, which worked perfectly for me. I arrived early, was registered immediately, and didn't have to wait long. The specialist was very kind, professional, and took the time to answer all of my questions. I'm absolutely satisfied with my visit -- excellent service and a great experience overall.

Next day appointment for an ultrasound-Great!Not long waiting-Great.Pervy ultrasound…read moredude-Bad.Supervisor was running around like a chicken with his head cut off with his phone in hand attempting to keep the whole place together.I was getting a veinular swelling looked at to see if was serious.Technician told me to take my pants off.I was not told to wear a gown.He started putting pressure on my stomach never offering any explanantion since my problem with in my left calf. It was only when I asked then he kind of explained that he had to see if there was ny blood-clotting.When he paused for 10-15 seconds on my left groin under my underwear I started to feel VERY uncomfortable and said ''You are spending too long there!'' , ''Trust me'' he said.''I don't trust anyone.'' I replied'' He kind of laughed and said Ok. When he kind of brushed aginst my penis in my underwear, I said ''Don't!'' Then he started grabbing my leg below where he was scoping aggressively.''Why are you doing that?'' I asked as it hurt whenever he did it.He explained that it was to see blood flow but he should've explained before he did it.I should've asked for a different technician before all this. Then he put too much pressure on the sore swelling below my knee on the red part that was hurting already. Then he said ''All finished,you can wipe the gel off.'' and he threw a bunch of paper towells on my stomach.Then he left the room. Suddendly a few minutes later when I was putting my pants on,he popped his head in...''Do you need any help?'' Then I knew my suspicions about him being sexually abusive were not unfounded...Like why would I need help getting the gel off? Then he came in again and said ''My supervisor wants you to wait and he needs to talk to you'',...so I waited and waited and waited while the supervisor ran round and around.Finally I asked about being seen ...twice and realized I'd have to make an excuse to leave which I did saying I had another appointment.When I called my doctor they said they hadnt got the report yet.So I called Rosedale again and they said it was faxed in but they waould do it again.It turned out it was not serious and was a close the surface swelling and not a deep vein thrombosis. Bad and mad uncomfortable experience!Avoid!

This place had previously been in the same building as my doctor (who worked closely with them), so…read moreI have been going to them when needed for years. They offer XRays and Ultrasounds. Their technicians are professional and they try and keep waits to a minimum. You can generally get same day appointments as well. The office is clean and they offer books, magazines and CP24 while you wait. There is a door separating the waiting room from the procedure rooms as well as the door of the procedure room itself. So double doors for extra privacy. They have a portal where you can get your results within a few days (max) and if you need a copy of images they can print it out for you in under 10 minutes. Parking in the area can be tricky but there is a large green P lot nearby. It's definitely a place I recommend!

Usually not too busy. No appointment necessary for X-ray, just requisition. Located in the lower…read morelevel. X-ray tech is friendly.

Had the most traumatising experience. The technicians do not know how to preform an ultrasound on…read morebabies, and even if they claim the do, the way they manhandled my ten month old was absolutely repulsive. I had to profusely tell them to be careful. They then proceeded to tell me my baby won't sit still so they tried to duck tape him to the table. I was in shock I picked up my baby and we left both in tears. I wish I had this on video as it would shut this is place down. But I will continue to share my story and hope that this prevents anyone with a baby from ever stepping foot in this place.

I had an ultrasound done at the Pape & Danforth location by a technician named Rana. I have worked…read morein a hospital for 11 years and have been through cancer treatment twice, Rana was incredibly professional and delivered the treatment with the utmost empathy and courtesy. Not only was Rana the epitome of a perfect technician, all staff were friendly and courteous. I highly recommend,

I had a horrible experience here when I came to get my anatomy ultrasound. I had a male technician…read morewho didn't introduce himself so I don't even know his name -- but he was unfriendly, barely spoke Engish so communicating with him was very hard, made zero attempts to create a comfortable experience for me (I'm a first time mother) -- refused to give us ANY information on the ultrasound including the gender, which was one of the main reasons for this ultrasound, and left us with HORRIBLE photos to take home (terrible angle, not clear). I will never return to this clinic again.

I chose this location because it is the only blood work lab open on a Sat. It is my first time…read morehere. They have been open for at least 7 years. I arrived on a Sat 08:05. Someone just finished at the check-in, so they attended me after 30 secs. The check-in process only took about 1 min. There is a computer monitor showing the patients and approximate wait time, including anyone with an appointment; there was one patient scheduled at 08:15. There are 4 cubicles. Cubicle 4 has a door that closes and has a medical bed. I was asked to go into cubicle 4 at 08:24. The technician started at 08:29. I finished at 08:32. I was told that Saturdays are their busiest day but starting at 10:00. I'm glad I came early. There were three technicians, one of whom handled the reception. There is a fourth person who seems to only do administration. The lab is wheelchair accessible.There is no free WiFi. There is one gender-neutral washroom, which is wheelchair accessible. There is paid neighbourhood street parking. Review 2023-381

I booked an appointment but nobody respected that. I still had to wait. It was chaotic here in the…read moremorning. They are clearly short staffed. I kept asking them how much longer and the staff was very rude saying to wait another 30min and to sit down and wait to me called. No point having an appointment since the wait time with it without appointment was the same.