I needed to get a same day appointment to look at my dog's paw. I called when they opened at 8…read moreand Blythe was super helpful in getting my on the Urgent Care list. Within 20 minutes I was called back and scheduled for 9AM! Both times I have come in I am escorted to a room with my pet within 2-3 minutes of arrival. No waiting around in the lobby like my old vet. Within 2-3 minutes a vet tech was there to start the process, today Blake got all the info logged and moved the process along quickly. Quick, but still with genuine care. Just a few minutes after that Dr. Wichman came in for the exam. She was great with my dog. All vets are expensive - full stop. That said, on both occasions where I have had an unexpected need to come in, they have provided options. They explain priorities and work with me to give my pet the best care I can afford. I really dreaded going to my old vet...hint sounds like bilvan borners. CH Pet Hospital is a breath of fresh air! I highly recommend their services and know that we have found a great new partner in our pets' healthcare.

I am very disappointed with my experience at Citrus Heights Pet Hospital. I brought my puppy,…read morePippa, in to be spayed, which cost approximately $800. Shortley afterward, she developed an ear problem caused by a foxtail, and I paid an additional $160 to have it removed. Two weeks later, I was told to bring her back for a recheck. I expected this to be a follow-up related to the treatment, but I was charged another $134. I was then told she would need to return every two weeks for additional ear checks, with a charge for each visit. I understand that that veterinary care is expensive and that clinics need to charge for their services, but I felt like the focus was more on generating additional fees then on my dog's care. Based on my experience, I do not feel comfortable returning to this place, and I would not recommend it to others.

I've lived in this neighborhood for a very long time and I have never noticed this place. I can…read morehonestly say that I do love this place because for when they're not super expensive and they're not just after Money. At least I don't get that feeling. I rate them five stars for their service and availability for what I needed at the time. It was a very unfortunate circumstance where I had to euthanize my cat who was riddled with cancer. I was glad they were able to make time for me that day, and even gave me a little keepsake of her hair in a small heart shaped jar free of charge. It seems like going through this journey of healthcare and hospice for my cat, that nothing was free of charge so it meant a lot to me. They even waved my first visit fee. I would definitely suggest them.

This place is GREAT! I took my dog Kinohi there for the first time and everyone is so nice and…read morehelpful!

I am unfortunately looking for a new vet after my recent experiences at VCA…read more Over my last two visits, I became increasingly concerned about the quality of care and the apparent lack of organization within the clinic. On multiple occasions, I received calls asking whether my dog was on flea and heartworm medication--even though those medications are prescribed and refilled directly through VCA. I was later told there had been confusion because the clinic was short-staffed and records had not been updated. As a pet owner, it was very concerning to hear that my dog's medical records were not being properly maintained. During my dog's first Lepto vaccine appt, the vet tech appeared very nervous and skipped basic assessment steps. She was unable to take his temperature and simply said, "Oh, you said he's been fine anyway," before moving on. That did not inspire confidence. Unfortunately, the second vaccine appt was not much better. When I requested to accompany my dog to the exam area, the same tech seemed irritated and stopped me from going back, saying she needed to find a room first. This was confusing, as I assumed a room would already be available if my dog was being taken back. The interaction felt rushed, dismissive and extremely uncomfortable. The appt itself lasted only a few moments. No wellness questions were asked, no discussion took place about how my dog had responded to the first vaccine, and the shot was administered immediately. The front desk experience was also frustrating. When I politely asked whether my dog's records had been updated, the staff seemed annoyed by the question. They also asked me to place my dog on the scale three separate times because no one was paying attention or recording his weight. I understand that veterinary clinics can be busy and short-staffed, and I truly try to be understanding. However, accurate medical records, basic communication, and thorough patient care are fundamental expectations. My dog means everything to me, and after these experiences, I no longer feel comfortable trusting his care to this clinic.

There a lot of things that worry you when taking your kitten to another country. Even when using a…read morepet relocation service you just end up with a lot of questions. So let me explain. The service and warmth that every member of the staff delivered was above every vet I've been to. Front desk was kind and straight forward. Even with the complications of traveling with my cat overseas I wasn't overwhelmed by paperwork. I was seen as soon as possible even though I was there possibly an hour early. Nothing but smiles out of the first person I met that inspected my little girl. She explained everything that was going to happen and was genuine when she asked "is that OK?". Even when you, yourself go to the Dr there isn't much debate when it comes to shots. They simply tell you what to do and suddenly you're getting jabs of something in your arm. This was completely different. They wanted to know if I was OK with what was about to happen and let me know every step of the way what they were doing. Absolutely love this. When you're over protective of your animal this makes a big deal mentally. I didn't think anything strange was going to happen and knew, thanks to them telling me, exactly what my girl was about to go through. This means a lot. In the end my poor kitten did have some gum issues. Dr. Chloe told me this directly and then expanded on what I can do about it. That's something hard to tell a pet guardian. I think my mouth dropped. None the less I needed to know and she somehow delivered it to me without me freaking out. It's the balance of "this is what's going on" and then "this is how you handle it". Can't thank her enough. It's a 10 of 10 when it comes to veterinarian hospitals. They are simply the best. Also without spoiling anything, your wait in the lobby might just make you double take. The moment I felt slightly bored I just went WOW. It's surprise, I won't spoil it for you. It's just another detail that makes taking your little (or big) animal to the vet a much nicer experience. They really are the best.

I've been bringing my fur baby here since 2021. Previous staff more specifically the front desk and…read moretechs were amazing. The Dr. At the time, just seemed liked he didn't care too much. Now it seems like they merged with another vet group, techs are still amazing and a new Dr. whom I don't recognize, Dr. Hart, I absolutely love her! She doesn't make you feel rushed. She actually takes the time to address your concerns and provides helpful information. She just seems like she cares rather than seeing you as some paying customer. I will have to add the reason for the one star dropped is because of the front desk staff. The two staff members were just not friendly almost came off rude. As soon as walked in, no hello, no friendly greeting, it was more of an attitude and tone of oh another person walking in vibe that I got and I was asked do you have an appointment. Just something they should be mindful of as they are the first individuals that clients/customers see and interact with. I get it if they are possibly having a rough day, but that's something that needs to be to the side because you're dealing customers.

Terrible experience -- extremely disappointed…read more I'm honestly extremely disappointed with this vet. I ordered my kitty's flea medication through Chewy, but the vet refused to approve the prescription. I called the office so many times trying to get an answer, and they wouldn't even pick up the phone. When I finally got through and explained that my kitty is literally dealing with a severe flea infestation, I was told that it didn't matter and that I would have to wait until next month's exam before they would approve the medication. I understand that there are policies and requirements, but refusing to help when a pet is actively suffering from a flea infestation was incredibly frustrating and upsetting. Thankfully, Chewy was kind enough to help me and send one month of the medication anyway. I truly appreciate their customer service because I felt like they actually cared about helping my pet. Unfortunately, after this experience, I'll be looking for a different vet. I want a veterinarian who prioritizes the health and well-being of animals, not one where I feel like I'm being told to wait simply because of an appointment and money or policy. Very disappointing experience, and I would not recommend this clinic based on how this situation was handled.:(

We have been bringing our dogs here for about 10 years after our favorite doctor left our old vet…read moreoffice. We have always felt grateful for the staff and the extra mile by all of the doctors we've seen over the years. When our baby girl had to have ankle surgery and needed weekly bandage changes for about two months, she grew a fan club there so that all the techs (including ones I had never met) would come to greet her by name and get excited to see her and wrote cute little love notes on her bandages. Several years later she still has techs that get excited to come see her and say hi when she's on the schedule and it makes me so happy to know she is loved when she is there. The reason I am now writing a review is because they worked so hard to get my girl healthy again when I thought I was about to lose her forever with a new diabetes diagnosis and how seriously sick she got. They went out of their way to try and find the most reasonable priced hospital for us and when that wasn't possible, came up with a "hail mary" plan that got her the treatment she needed in a range we could afford. Again, I knew she was being loved on and in the best hands each day that I was scared having to leave her behind and so worried about when or if her condition was going to improve. Because of them, my princess is feeling much better and almost back to her spunky sassy self again and I will forever be grateful to them. Especially Dr. Herman, Dr. Julian, Regina, Courtney, and all the others up front and behind the scenes whose names I don't know but who I know care about my babies and work hard to keep them healthy.

I made an appointment for a Friday at 1pm. The office called me the day before to confirm 1pm…read more Called Friday morning to tell me that they had to reschedule the appointment because it was mistakenly made during the doctors lunch break. So my dog had to suffer all weekend. Then they get mad at me because I was upset! No accountability at all.

I switched from my 10 year vet that took care of my pets to Gold River. I read a lot of great…read morereviews about Gold River so I gave them a chance. I have had my four cats down there already to get them set up and determine a baseline for their health. I switched because there was too much turnover at the previous vet. Also the previous vet tried to upsell me which I didn't like a bit. And the prices were getting higher every month. Dr. Bindra is wonderful with the cats. He holds them and talks to them during the exam. Even my scaredy cat was calm with him. I was very impressed. I even had their claws clipped there and none of the cats got crazy about it. Gold River's pricing is phenomenal; half as what I was paying the other vet. I do recommend them if you are looking for a pet vet.

Dr. Bindra and his team are extremely compassionate, kind, and knowledgeable. All 3 of my kitties…read morehave been seen here but this review is especially for my most recent contacts with them for my sweet boy who I just had to put down. Dr. Bindra helped me for months with comfort care meds and offered many consultations when I needed to check in or ask questions. Then the inevitable came. I've never put a pet down before and they made the experience as respectful, peaceful, and calm as it could possibly be. Dr. Bindra is so loving and kind towards animals and truly understands the bond humans have with their fur babies. I am forever grateful to him and the rest of the team. Thank you for helping me send Jorge across the Rainbow Bridge with as much love and compassion as possible.

I recently got an adorable brand new puppy. I have had him for about a week, we were scheduled for…read moreour first vet visit on Friday. Unfortunately yesterday everything was going fine until he had a bowel movement, shortly after he started to whine, cry and show signs of severe uncomfortableness, lethargy, it was gut wrenching to see this tiny helpless thing I already love so much be so uncomfortable. I called the vet we are meant to see and they could not fit us in but recommended veterinary urgent care and Surgery in Cameron Park. I immediately just started driving there scared for my puppies well-being. While driving I called and they were able to get me an appointment right away, basically the time it took for me to drive there. They tested us from the car for parvo (thank god is was negative) so we were brought into a room. The vet tech was extremely nice, thorough, endearing, empathetic (as I was a blubbering mess worried about my tiny 4lbs puppy) she got her report ready and brought the dr in. He was even kind and empathetic to my worry and concern. We went over everything. From the day I got him to what possibilities it could be. They gave me options, information and we picked a treatment plan after an exam of my puppy. I was sent home with medications, directions and feeling so much relief that they cared for my dogs wellbeing and how I felt as an owner. Upon leaving and check out and the girls at the front came together to chat with us, and say goodbye. We talked a little about how cute he is his breed type and then reassured us to call if we need anything or have any questions. I will absolutely be a returning customer should an emergency come up again. Completely unrelated but when I went to grab my dog from the techs arms after they took him in back to give him a couple shots I could smell her subtle perfume(it smelt amazing) as we had to be shoulder to shoulder. I politely asked her what it was and she told me. Not vet related but something small / important to me. This small kind interactions made me feel like a real person to them instead of a ticket number.

Dr. Khurmi himself was wonderful. We chose this clinic because of his reputation and were genuinely…read morehopeful it would be a great experience. Unfortunately, the quality of care he provides is overshadowed by an extremely rude and unprofessional front office staff. For about a month we left messages roughly once a week regarding scheduling our Golden Retriever for a spay procedure and never received a call back. Eventually we were told Dr. Khurmi had been on vacation, and suddenly we were able to schedule the surgery. It would have been helpful if that had been communicated earlier, but at that point we were simply happy to finally get the appointment. We chose the laparoscopic option because we had read it could be less traumatic and allow for an easier recovery. We were given a price range, and when we dropped our dog off we paid $1,783.94, which was the lower end of the estimate. When we picked her up, we were told we owed an additional $116.06. The amount itself was no big deal to us. We had already agreed to a cost range and were fully prepared to pay within that range. Out of simple curiosity, we asked what caused the final cost to land at the higher end. The vet tech immediately became defensive and spoke to us in a condescending tone in front of other clients, repeatedly stating that we had agreed to a range rather than simply explaining the difference. We never received a clear answer. While waiting, there were also other clients ahead of us who appeared surprised by additional charges at checkout, so it did not seem like an isolated situation. The discharge process was also rushed. The vet tech briefly went over the medication but did not clearly review the rest of the post-operative instructions before sending us home with a printed sheet. Nearly two weeks later the stitches are still clearly visible, so we called the office today to confirm whether they were dissolvable or needed to be removed. I had made a mental note that the instructions mentioned something about sutures being removed around 14 days, as we are approaching that timeframe and I wanted to get them taken out. When I explained that this had not been discussed with us, the staff member responded in a very abrasive tone, repeatedly insisting that we had been sent home with an instruction sheet rather than simply addressing the question. After requesting the clinical summary earlier to understand the final invoice, I reviewed it again and it actually states "sutures out in 14 days," which contradicts what we were told on the phone today. As a client and not a veterinarian, I should not have to interpret clinical notes to understand basic post-operative instructions. Clear and consistent guidance is important when you are caring for a pet recovering from surgery. I have since emailed the clinic asking for clarification and am still waiting for confirmation on whether the sutures are dissolvable or need to be removed. Based on our experience, the front office staff and vet techs could benefit from additional training in client communication and customer service. Pet owners should feel comfortable asking questions without being spoken to in a defensive or dismissive tone. After reviewing other client feedback and the responses from this business, there appears to be a pattern of defensiveness rather than accountability. Hopefully this situation will be handled differently, but based on those responses I would not be surprised if the reply focuses on defending the clinic rather than addressing the concerns raised. When you trust someone with your pet's surgery, professionalism and clear communication should be the standard, not something clients have to fight for.

Rude customer service from a Tanna (at the front desk): she's more often than not unprofessional…read moreand generally presents as unfriendly, snappy and rude. We have several neighbors who have had similar negative experiences with this front desk individual. Foothill Farms would benefit from retraining Tanna or perhaps NOT have her in a front desk (customer service) position if she does not enjoy interacting with people nor have polished customer service skills. The veterinarians on the other hand, are excellent, gentle, and take their time with our pets. The vet techs likewise are amazing, skilled, and caring with our pets as well.

We took our 14 year old cat here after taking her to a different vet for two days with no help…read more They got her an appointment within the hour, they gave her fluids, antibiotics and nausea meds to treat her for a bad bladder infection. They didn't force me to pay for anything that I wasn't able to pay for and didn't make me feel bad for saying no to a blood test, which I really appreciate! We got our necessary tests and medicine and we went home feeling relieved. Special shout out to the vet tech Melissa, you are a wonderful and kind person and you made our visit so great!! Thank you Foothill!

The team was so helpful and caring when we went through some health scares with our dog. Everyone…read morewas so professional, caring and supportive. I am so thankful for this knowledgeable team and what they did to help our dog fully recover.

I love this place! I was referred to Banfield by a friend when I showed up to an appointment at my…read moreregular vet's office and there was nobody there... they were closed. So I took my cat to Banfield on Manzanita and I have to say I am very impressed by their dedication and professionalism. All the ladies that work there are extremely friendly and helpful, they always kept me updated, explained everything to me. Dr.Netherwood came out after surgery and told me everthing I needed to know. THANK YOU BANFIELD YOU ALL ARE AMAZING!!

They were AWESOME! They took in our 3 sick puppies when no one else in our area would without…read moregiving up a arm and a leg. Also no availability until next week, or the wait times were hours long. We spoke with April and she made it happen. The entire staff was very friendly, informative, and helpful throughout the entire process. We would drive the 2 hours again for this kind of service. Thank You Summer Hills Veterinary!

My little Chiheeenie mix was the first time patient at Summer Hills yesterday…read more I know Chihuahuas can have a bad reputation, but I promise you that Remi is a little angel. She is everyone's favorite guard, dog and cuddle companion. After a recent park visit, I noticed a rash and after a couple days when it hadn't resolved, I was able to get her in at Summerhill. They were very close to me. The receptionist April was very kind, and even when my husband was running a few minutes late because he got lost they were very understanding. Turns out Remi was in no danger. She got great care at a reasonable introductory price and we will definitely be back.