After moving to the Folsom area, I needed to establish care with a new veterinarian. I had…read morepreviously used VCA for several years in other locations and initially planned to continue with them. They have a great mobile app that makes communication and appointment management very convenient. However, that changed when I requested an estimate for a dental cleaning for our 6-year-old Yorkie. The procedure was long overdue, and I understood there was a possibility that some teeth might need to be extracted. The estimate I received was approximately $4,300 before any extractions, with additional charges of around $75 per tooth if extractions were needed. Having gone through similar procedures with other pets in the past, I was honestly shocked by the cost. I started researching alternatives and came across Crossroads Animal Hospital. Their reviews were overwhelmingly positive, and since they're close to my home, I decided to give them a call. They provided a very thorough estimate that included all the same important pre-op and post-op care, but the total cost was around $750, with extractions priced at about $25 per tooth. I transferred my dog's records and was able to get an appointment within just a couple of days. The entire experience exceeded my expectations. The staff was friendly, professional, and genuinely caring both on the phone and in person. Most importantly, our Yorkie's dental work turned out fantastic. His teeth looked amazing afterward, only one small tooth needed to be removed, and the bad dog breath that we'd been dealing with was completely gone. Finding a veterinarian you trust can be difficult, especially after moving to a new area. While VCA offers some convenient technology, I'll gladly choose Crossroads Animal Hospital for my pets' care going forward. They've earned my business through excellent service, quality care, and fair pricing.

Dr. Sullivan, Dr. Sidhu and the staff are excellent. Everyone is so caring. The doctors explain…read morethings very well and it's clear that they care deeply about providing excellent care. Highly recommended.

I needed to get a same day appointment to look at my dog's paw. I called when they opened at 8…read moreand Blythe was super helpful in getting my on the Urgent Care list. Within 20 minutes I was called back and scheduled for 9AM! Both times I have come in I am escorted to a room with my pet within 2-3 minutes of arrival. No waiting around in the lobby like my old vet. Within 2-3 minutes a vet tech was there to start the process, today Blake got all the info logged and moved the process along quickly. Quick, but still with genuine care. Just a few minutes after that Dr. Wichman came in for the exam. She was great with my dog. All vets are expensive - full stop. That said, on both occasions where I have had an unexpected need to come in, they have provided options. They explain priorities and work with me to give my pet the best care I can afford. I really dreaded going to my old vet...hint sounds like bilvan borners. CH Pet Hospital is a breath of fresh air! I highly recommend their services and know that we have found a great new partner in our pets' healthcare.

I am very disappointed with my experience at Citrus Heights Pet Hospital. I brought my puppy,…read morePippa, in to be spayed, which cost approximately $800. Shortley afterward, she developed an ear problem caused by a foxtail, and I paid an additional $160 to have it removed. Two weeks later, I was told to bring her back for a recheck. I expected this to be a follow-up related to the treatment, but I was charged another $134. I was then told she would need to return every two weeks for additional ear checks, with a charge for each visit. I understand that that veterinary care is expensive and that clinics need to charge for their services, but I felt like the focus was more on generating additional fees then on my dog's care. Based on my experience, I do not feel comfortable returning to this place, and I would not recommend it to others.

One of the best vets that I have ever gone too. Doc is very knowledgeable and kind. The tech are…read morealso amazing. Eileen even saved my dog from an unnecessary procedure. I have been going here for years and they have been gems.

Dr. Christine Gerst does not care about your dog's health no matter what research and science says…read more She is very rude and has an attitude, and leads with that. She doesn't lead with facts or actually caring to do what the best thing is for your dog . She will not even try. She only forces procedures and costly protocols that are unnecessary for your dog. She is fast to take the money but will not help otherwise. I will be making sure to tell people not to go here to look out for others. She is not a nice person or somebody who should actually be in this field. You should at least care about doing what's best for an animal. She doesn't at all. She was extremely haughty and condescending. As soon as I walked in the energy of the office was off. It's a hole in the wall for a reason. She just lost out on so much money because of her awful attitude.

I have been taking my cocker spaniel, Oscar, here since he was a wee puppy. I have had such great…read morecare and compassion from all of the vets and RVTs. Oscar had cancer, and doctors Neri and Birdsall got us through with flying colors. Dr. Wu has treated "those cocker ears" and given me several suggestions to handle a flop-ear dog better. Oscar LOVES going to the vet and Cody in reception is one of his favorite people. I really can't say enough good things. Just a great vet practice!!

After using this hospital for our precious dogs for several years, we will never return. Our baby…read morewas diagnosed with an aggressive cancer, and we chose palliative care at home for her remaining days. When I called to inform them of her passing and to ask for guidance in appropriately handling her remains, I received no help nor did we receive sympathy in the phone conversation. It has been three months with no condolences; no phone call, card, nothing. We are beyond sad over this treatment from this hospital. We have returned to Dr. Herman at VCA Sunset. He is the kindest, most professional human, and he was the reason we ended up at VCA American River to begin with (he later moved to the Sunset location). VCA American River is not what you want to contend with when you are in the throes of unimaginable grief. We have given this painful experience considerable thought prior to leaving this review, as we do not want fellow pet parents to feel this way in the event they must endure losing their baby.

I am beyond heartbroken to share that my cat passed away under the care of Dr. Gill. This…read moreexperience was marked by medical mismanagement and a lack of transparent communication. Initial Negligence: Stitches were removed prematurely, leading to unnecessary complications. Mismanaged Treatment: After a diabetes diagnosis, Dr. Gill opted for an expensive, non-insulin medication despite my cat's visible decline. We then were told to wait two weeks before switching to insulin; by that point, his blood sugar was critically low (80) and he had stopped eating. After spending thousands, I was asked for an additional $600 for tests to "potentially" diagnose leukemia, only to be told to euthanize him moments later. It felt as though we were being milked for fees while our cat was dying. The lack of urgency and the questionable treatment plan lead me to believe this office is more interested in profit than animal welfare. Please protect your pets and go elsewhere.

The lab work is 3x more expensive than other hospitals. Staff was attentive but the vets bedside…read moremanner was Questionable

The very first time I took my cat to this vet, I could sense something was off. Not only was it 2…read moreor 3x the price of previous vets, but I couldn't sense the animal love as I usually do. .. Even though my baby, Cezar, wasn't due for blood work, I loved him so very much and had some extra money and just wanted to make sure everything was okay. Turned out he was a very healthy boy and I couldn't have ever imagined 2 months and 7000$ later, he would no longer be with me. I miss him every single day, and beat myself up over picking a different vet. Ive never left a yelp review, but if this will save the life of another precious baby, I will do it again and again. There are so many great vets in the area and it's not worth the risk. Xx

This was a great vet office years ago. I just took my dog in for a rabies shot and the staff was…read moretalking about me and my my family. They did not know I was in the office. Changing vets. Very unprofessional.

Nobody is perfect but Mercy Pet Hospital Fair Oaks is pretty close. To be open and honest, the only…read moreissues I've ever had were when there was a visiting vet who was not part of the Fair Oaks team. Even then, permanent staff always followed up with me. The entire team at Fair Oaks cares deeply about all animals and their owners. The vets are knowledgeable and patient and take time to explain things and help owners work through difficult decisions. They have supported end of life care and release for two of my pets. Dr. Lennon worked with me to help me make the best choice for my 18 year old cat when I wasn't sure if I was doing the right thing for her. My primary vets are Lennon, Kian, Linnet, and Woodson. All fantastic. Claudia at the front desk is a gem. Emily the vet tech is amazing. They all are. This is one of the most compassionate teams I've ever encountered. I am a terrible patient mom, when my pets are sick I become anxious aaaand often short and frustrated. I try not to, but it happens and the team still supports me and helps me get through it. In terms of pricing, I have found it to be very reasonable. They recently modified their dental and care plan options to make treatment more affordable and manageable. Estimates are always provided prior to treatment so you know what to plan for. Discounted pricing for cash payments, and they are speedy when providing information to insurance companies. When I can afford it I absolutely buy the team coffee for vet tech day (the WHOLE team) because they deserve it. I often hear people complain about the cost of vet care. I don't think folks understand the base costs of operating an animal hospital, from paying employees a livable wage (do you want the people caring for your animals having a chip on their shoulder because they can't afford rent?), insurance for the business, equipment and materials for lab, X-Ray, surgery, etc. etc., the cost of leasing the property and more than I'll list. It's incredibly expensive. Mercy Pet Hospital does its absolute best to keep costs down. I don't trust anyone else with my fur babies. If you have had a different experience with Mercy Pet Hospital Fair Oaks, I would give them a second chance.

Friendly neighborhood veterinarian with great staff and vets that truly care about your family…read morepets. The DVMs here are so kind, friendly, and knowledgeable. They're of course going to be relatively conservative with testing and vaccinations (for close monitoring) but are reasonable and will advise you of the "core vaccinations" if you ask and want to discuss the nuances with them. Clean, tidy offices. Front desk staff is great, helpful with scheduling. Their phone number/call in is a bit of a pain (automated), but once you talk to a person, they are helpful and straightforward. Plenty of adjacent parking. Have been coming here for a few years now, would recommend to anyone looking for a good family vet.

I have been coming here for years now…read more They are always attentive and take good care of my Yorkie Simba. The doctors are very kind and go above and beyond to make sure the animals feel comfortable. They are very thorough and straight to the point.

I am giving RAMC three stars instead of one because of Dr. Singh. Every experience I've had with…read morehim has been positive. He is compassionate, thorough, and genuinely cares about his patients. I've also had good experiences with one or two staff members, but unfortunately my interactions with much of the rest of the staff have been disappointing. My dog, Bodhi, had surgery at RAMC in July 2025 to remove several lumps. During surgery, Dr. Singh found another lump within the same incision site, removed it, and didn't charge me for the additional removal. I truly appreciated his thoughtfulness and care. At Bodhi's bandage removal appointment, a younger male technician handled the visit. I asked to stay with my dog, and he agreed. The bandage was adhered tightly, and although he initially used adhesive remover, he quickly became impatient and began ripping the bandage off. Bodhi was clearly uncomfortable, and I left wondering how he would have been treated if I hadn't been present. I returned in September 2025 for another FNA, and once again Dr. Singh was excellent. In early June, Bodhi needed another FNA. Because of my previous experience, I requested that the same technician not handle my dog. Dr. Singh understood my concerns and was very reassuring. A week later, Bodhi was diagnosed with lymphoma. After discussing my options, I initially considered less invasive treatment before deciding on palliative care. Dr. Singh had advised me to stop Apoquel because lymphoma was suspected, so Bodhi spent nearly two weeks suffering from severe itching while I weighed my options. I contacted the office to ask about Laverdia, an oral chemotherapy medication. I was told they had spoken with Dr. Singh, ordered the medication, and would contact me when it arrived. They also recommended seeing an oncologist, which was difficult because appointments and callbacks took several days. I never received a follow-up. After six days, I reached back out because I had no choice but to start Bodhi on prednisone due to his worsening itching and enlarging lymph nodes. In that same email, I also requested refills for his prednisone and gabapentin since I was only given a 22 day supply. Again, I received no response. Maybe they eventually would have answered if I had continued calling or emailing, but by then I had lost confidence in the staff. I was left wondering whether I would have made different treatment decisions had someone simply followed through with the communication they promised. Aside from one longtime veterinary technician, I also found the front desk staff to be cold during one of the hardest moments of my life. I wasn't expecting sympathy, but a few kind words would have meant a great deal. Dr. Singh is the reason this review is three stars instead of one. He treated Bodhi with compassion and treated me with empathy throughout this difficult process. Unfortunately, the lack of communication and follow-through from the rest of the staff overshadowed an otherwise positive experience. I rarely leave negative reviews, but I felt this one was important. When a family is facing the loss of a beloved pet, timely communication matters. I hope this feedback encourages RAMC to improve so other families don't experience the same frustration during such a difficult time.

New client experience : Two thumbs Down…read more I was interested in visiting this office because of the free first consultation & my annual responsibility, to pick up a year's worth of flea and tick medication (Bravecto or a prescription from chewy). I MENTIONED THIS CLEARLY TO EVERYONE I SPOKE TO. - Initial nurse was a total sweetheart, young and full of spirit - Doctor walked in jittery and sped up like she was trying to calm down from running - Speaking to me that way was super uncomfortable & condescending. When Doctor Susana Marshall DVM asked me about all the ways i was taking preventative measures for my pup, I knew that she had not reviewed any of the information that was gathered by her nurse receptionist on top of the eight years worth of health certifications and documents i brought in correct order since 2015. Up sold for 90% of my 15 minute visit on future vaccinations, future rehabilitation centers and given information I didn't ask about. My dog has been on heartworm preventative for eight years somehow I was charged $100 for a heartworm test that came back negative. After realizing i was charged $410 in the midst of everything happening so quickly I realized later, I left without the flea and tick medication. The only thing I came for. I called that day. No one answered. I called the next three days playing phone tag with this foul mouthed & disgusting attitude filled person named Joan. I told her I prefer to speak directly to the doctor not to waste time however Joan was confident she could help me. She couldn't infact help me & showed more interest in provoking a polite turbulence over the phone. Her energy is passive aggressive & instigative. She hung up on me without saying goodbye on our last chat which says a lot about a person's character, let alone a receptionist. I was calling to see if my second puppy was in danger from being around my first, since I wasn't told to keep them separated. But that one was infected? Overall, it was very cute to see his name on the welcome sign coming into the vet, but I would not recommend anyone supporting what's going on at this clinic. As I said on my last phone call with Joan, if I didn't hear from the doctor by the end of day, I would be opening a claim with my bank and that is exactly what I have done. They have 45 days to respond and I'm sure they will Not because they did the wrong thing and want to rectify - but because they want to avoid a negative chargeback score people! Businesses look really bad when they have chargebacks to banks so they will try to negotiate with you (the client) as if they didn't do anything wrong. They stand on very little morality and no humanitarian grounds. I will be filing for a full reimbursement. Ps. The eight years worth of medical records are completely out of order. Torn folder is destroyed and the receipts are Unstapled. It's going to take me a handful of hours to put everything back together.

Had a phenomenal experience here. Everyone is SO friendly and you can tell they love animals. This…read morewas my kitten's first vet experience and they were so sweet with him. To help him get comfortable they gave him treats and after his appointment, they even sent him home with a little blue mouse which is now his favorite toy! Can't wait to bring him in again and I think he'll be happy to go again too. I'm already making plans to bring in his older sister.

We broight our two kitties and two bunnies here for 3 years until we moved to another state. They…read morehave always been very knowledgeable, communicative, and helpful and taken very good care of our babies.

The staff is so friendly and our vet has been great with our rats. One of only a few veterinarians…read morein our community that will work with rats, but they are the best!