Blue Eagle Credit Union - Oak Grove

(2 reviews)

I live in Northern Virginia and Bank of America is one of the big ones up there . Their online…read morebanking is phenominal! The highest rates on rewards (depends on your bank balance). For online shopping for example I get 5.25 % back in rewards. For grocery stores I get 3.25% back. I can move money around easily as well as scheduling bills to be paid. Awesome!

I would give them a negative 5 star rating if I could. I have never in my life had such poor…read morecustomer service. 2 times in one day I waited an hour for someone, anyone to answer the phone. We reported identity theft and a fraudulent account was opened I. our name. Trying to get the account closed out has been a joke. No one answers the phone - EVER. I wouldn't use this bank if it was the only one available

Virginia Credit Union

2.3

I was a little upset with Virginia Credit Union at first, but I do want to give them credit because…read moreI genuinely feel like they are trying to do the right thing. As a longtime Member One member, I chose to stay after the merger because I felt like VACU would take care of the members they inherited, and after the way they handled my previous issue, I do have more confidence in them. I'm updating my review because I have a couple of remaining concerns that I'm hoping someone from VACU can reach out to me about. First, I especially want to reiterate how appreciative I am of the assistance I received with my previous account issue. I experienced a hardship that unfortunately resulted in my account being charged off and closed. I take full responsibility for that happening. However, after hearing me out and reviewing the situation, VACU agreed to reopen my original account as a one-time courtesy, especially since I had previously been told by multiple people that it could be reopened. That meant a great deal to me, and I am extremely grateful to the very helpful lady who reached out to me and helped get everything resolved. There is one related issue that I unfortunately forgot to mention when she called me. The same people who originally told me that my account would be reopened also told me that the charge-off would not be reported to ChexSystems. However, it ultimately was reported. I want to make it clear that I'm not angry or upset with VACU simply for reporting it, and I fully accept responsibility for the circumstances that originally caused the account to be charged off. My concern is that I was specifically told that it would not be reported. Because of that, I would really appreciate it if someone could review the situation and see whether VACU would be willing to have the ChexSystems record removed as a courtesy, especially considering the circumstances and what I was originally told. I completely forgot to bring this up when the very helpful lady called me about my previous issue, or I would have discussed it with her then. I also have a separate concern regarding the online lending system. I recently requested a personal line of credit, and I was disappointed that the online system did not approve my request. I would really appreciate the opportunity to speak with a lending manager or someone who has the authority to manually review my situation and see if there is anything VACU might be able to work out with me. I completely understand that VACU has lending requirements and that I may not qualify for the amount I originally requested. I'm not asking anyone to disregard those requirements or guarantee me an approval. I would simply appreciate someone taking an individual look at my situation rather than relying solely on the automated decision. If the original amount isn't possible, I would be more than willing to consider a smaller personal line of credit, different terms, or another option that VACU feels would be reasonable. I'm willing to work with them to find something that works for both sides. The ChexSystems issue is also important to me because having that report has made it difficult for me to establish a relationship with another financial institution when I need additional lending options. However, I would honestly prefer to continue building my relationship with Virginia Credit Union anyway. That's one of the reasons I'm reaching out to VACU first and hoping someone will be willing to work with me. Overall, I do appreciate what Virginia Credit Union has already done for me. They listened to me when I had my previous issue, took my circumstances into consideration, and ultimately found a solution when they didn't necessarily have to. That went a long way with me and is one of the reasons I decided to stay. I'm hoping someone from VACU can reach out to me again to discuss the ChexSystems issue, and I would also really appreciate the opportunity to speak with a manager or someone in lending about whether my personal line of credit request could be manually reviewed. Even if the answer isn't exactly what I originally requested, I'm very willing to have a conversation and see if there is something we can work out. Thank you again to the people at Virginia Credit Union who have taken the time to listen and help me. I really do appreciate it.

I was a loyal Member One customer for years, but ever since the merger with Virginia Credit Union,…read moremy experience has been nothing short of a disaster. Their customer service has been incredibly disappointing. They returned my SSDI direct deposit over what appeared to be unnecessary account issues, putting my livelihood at risk and causing needless stress. As if that weren't enough, they also held $200 from a deposit I made because of a hold they placed on a completely separate check. The entire transition has been frustrating and poorly managed. Instead of making banking easier, it's created one problem after another. I no longer feel like they value or care about their members.

Freedom First Federal Credit Union Towers Branch

The service has been great. Everyone is very courteous. Their app is terrific. You can do…read moreeverything for your banking from your phone.

I tried to exchange a roll of quarters for a $10 bill, and I was refused because I am not a member…read more The manager was very rude about it. I've she made me feel like I was breaking the law.

Freedom First Federal Credit Union

1.3

(30 reviews)

Extremely poor customer service from the assistance branch manager, Jessica Smith. She failed to…read moreexplain the particulars about a certain type of loan, though I told her that I'd never had a such a loan before. When trying to contact her about it via three emails and at least five voicemails from Friday, June 12 until Thursday, June 18, in addition to contacting a different Customer Service number twice, she finally emailed me at 4:50 p.m. on Wednesday, June 17, then left a VM on Thursday, June 18 at 2:45 & an email at 3:37 - the day before a holiday, naturally. She said she was busy. I consider that I'd been "in line" since she waited on me Thursday, June 11. I think she should have answered my Friday email the following Monday. I gave them 2 stars because the tellers are always friendly & professional. Perhaps Ms. Smith should ask her tellers to train her on good customer service.

I had the worst customer service experience ever. I don't know that I've ever been so aggravated…read moreand frustrated with a phone system that you have. I waited one hour and 23 minutes to get a customer service rep who could not help me and sent me back in the queue for another 30 minutes. You have the worst phone service an unknowledgeable customer service ever. Not only did you take $9 a month from my senior mother when she had a lot of money in your account you have poor service. You need to shut your business down it is unacceptable I hope people read this before they even think about doing banking with you.

Blue Eagle Credit Union - Hershberger

4.8

(6 reviews)

Ashley was especially efficient. After finding out what I needed, she wasted no time in getting my…read moretransactions completed and my CD funded. I love this bank because of people like her. Thanks Blue Eagle!

McKenzie at Blue Eagle is always great!! To be honest she is the only rep I like dealing with. So…read morecompetent and efficient!! The 5 stars are for McKenzie's service!

Bb&t

1.0

Highly unethical business model. Refuses to honor a check drawn off their bank without extorting an…read more$8 fee. I stopped in to cash a check from one of their account holders because it was closer than my bank at the time, and they refused unless I paid an $8 fee. Needless to say I explained to them how that was an unethical practice, and instead drove 15 minutes to my credit union. I don't recommend any business bank with BB&T as some of your employees as contractors will lose the convenience of being able to cash a check there without paying the extortion.

Bill's Auto Sales

4.5

(15 reviews)

bills Auto best place to take your car or buy a car out in my car for rent with him for a long time…read moreand Todd Tim and the rest of the people in the office will take good care of you

Great service in good timely fashion! Very nice people! I recommend Bills Auto's Sales if you are…read morelooking for service or a vehicle.

Porter's Automotive

4.5

(26 reviews)

Traveling when had trouble with my car. They fixed my problem and got me back on the road. Highly…read morerecommend! Friendly, knowledgeable, and efficient. Wish they were in my town!

I have been going to Porter's Automotive for years now and they are the sweetest, most honest and…read morecaring people! They take genuine care with making sure the vehicles they are brought are up to standards and safe. Mr. Porter is always so kind when my dad and I bring our cars in and they are genuinely wonderful people! I highly recommend them anywhere! Thank you, Mr. Porter and Porter's Automotive for all your kindness and care towards your customers and their vehicles! You are forever appreciated!

Car Corner

Bob and Jeff were honest and helpful when I was searching for a car for my daughter. We talk about…read moreprice and the type of vehicle I wanted. Within 3 days, I had the perfect car for my daughter at the price we discussed. It was a smooth, carefree experience that made me happy I took a chance on the wonderful small family owned car dealership. No used car will be perfect but the car I purchased was clean with very few cosmetic issues. I have had the car now for over a month with no issues. If you're looking for a great used car, give the Car Corner a visit. You might just find what you're looking for. Thank you Bob & Jeff for such a wonderful experience!

From the owner: For going on 40 years, we've been Roanoke's premier destination for quality cars, trucks, and SUVs…read morethat last a lifetime at Bob's Car Corner. With the best selection of quality, pre-owned vehicles all inspected before sale and the most knowledgeable and cordial sales staff around, we treat all of our customers to a comfortable, no-pressure environment so they feel assured of their choices and that the vehicle they choose is perfectly suited to their needs, taste, and budget. Whether you need a simple sub-compact to commute to work, or a minivan to fit the whole family, you'll find what you need on our lot.

Discount Tire

4.1

(16 reviews)

I have purchased three sets of tires from our local DT in Roanoke. Each time has been a great…read moreexperience. Buying tires used to feel overwhelming and confusing to me. The guys at our DT make it seem much less difficult and do not pressure you. They gladly helped me this time with a warranty replacement on my stock tires which required them calling the manufacturer. They did this without complaining and advocated for me. Their prices are very competitive compared to other online stores. I would suggest making an appointment online and this will make your time spent most efficient. You can even purchase your tires online and schedule at time for them to be installed if you know what tire you want for your vehicle. I will add that while out of town recently, we had a tire pressure warning light come on and we stopped in a DT in Myrtle Beach area. This location was equally helpful and kind. Discount Tire knows how to find the right employees and train them well both in product knowledge and customer service! I call them the Chick-Fil-A of the tire world!

I got their credit card which says deferred interest for 9 months on balances of $1000-$1500. I…read morebought 4 tires on 6/25/2026 totaling $1200. I paid the entire balance off on 7/24/2026. I got a statement on 7/27/2026 stating I had a $30 balance on the account because of interest charged. When I inquired with the credit card company, I was told it was on "promotional balances" and that the tires I bought must not be considered a promotional balance. What a scam! I paid the $30 and closed my account. I will never deal with Discount Tire again because of this. That's just shady. It's really a shame because I like the tires and the service was good, but I won't get fooled again.

Pick N Save

The website is up to date. Yard is easy to find cars but it does need to be cleaned up some. Too…read moremany spare bolts and pieces make it difficult to walk around. They do not offer law enforcement ro military discount at this location. Friendly staff and plenty of cars to choose from

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3 reviews that are not currently recommended

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Shane W.

2 years ago

My mother created an account with this company before it was called Blue Eagle--it was a credit union for Postal Employees. The company became public and their systems changed. For some reason in that transition, they converted my account into a joint account with hers. She got into some financial trouble and Blue Eagle held ME responsible. There was nothing I could do about it even though the change was made on their end without my knowledge. I immediately stopped using them because they held my money hostage of their own volition. Fast forward to today, my credit score dropped by 100 points over night, and I finally got around to researching it. Hulu auto-drew from the account I was no longer using, and instead of Blue Eagle attempting to reach out to me, call, email, etc., that I had an overdue balance, they instead charged me $30 finance charges TWICE, so I ended up owing $72.00 off of a $12 original charge. I was never made aware that the account was in the negative, I was never made aware of a first finance charge, and I was never made aware of a second charge. I only made myself aware after checking my credit through Experian. I called Blue Eagle, and the first lady I talked to was very rude and refused to do anything to help me. She eventually suggested I talk with loss prevention so I did. I was transferred to Tony, who was the only helpful person in all of this. The company has some very sketchy practices, and I ended up having to pay the full amount including the finance charges even though all of this was due to their lack of communication. While I was speaking with Tony I could even hear the original employee laughing and mocking the phone call I had with her in the background. Absolutely unprofessional and unacceptable. Tony listened closely and was helpful, even though there was nothing he could do about the situation. Give that man a raise (or Tony, please find a better company to work for if you read this.) I would avoid this credit union like the plague, they'll hold your money hostage, charge you outrageous fees, damage your credit, and never contact you about any of it. Be careful with your money. 0/10 except for Tony. read more

Patricia F.

1 year ago

Mary Sowers has helped me above and beyond, I can't express my trust in her and the assistance she's provided, hopefully she will get a raise for all of her diligence, patience and kindness. Truly understanding even when I couldn't, thanks again for everything. SS read more

Andrew A.

6 years ago

Blue Eagle is truly a local Credit Union that cares about their membership and employees!

Blue Eagle Credit Union - Oak Grove - banks - Updated August 2026

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Freedom First Credit Union

I opened an account with Freedom First Credit Union over six years ago here at their Downtown…read moreRoanoke branch, located on the corner of Campbell Ave and First Street. Today I decided to visit the branch to obtain a copy of my 2024 1099-INT form to provide to my tax preparer. As soon as I walked in the door I was warmly greeted by a friendly teller, who was happy to see me because she was the person who opened my account years ago and had returned back to this branch. This relationship banking is something that I value the most about my membership here. I am treated and valued as a person instead of just a number. It doesn't matter if you open an account with just $5. This deposit gives you a share of ownership in the credit union. This particular branch is very special to me for its interior design. Framed old black and white photographs of the City of Roanoke compliment its rustic architectural design, pointing to the historical significance of the Star City of the South. And it also highlights this credit union's mission. Freedom First Credit Union's mission is to help people prosper and communities thrive. To them, "Where People Bank for Good," is not just a neat slogan, it means that they utilize their members collective resources, resulting from their shared success, to be an economic catalyst in our community and improve the quality of life for everyone. One of the service they provide through the Roanoke Financial Empowerment Center is an opportunity to meet with a financial counselor and receive financial education and advice. Another is meeting with a credit union representative to review your current services and if you would benefit from switching some or adding additional ones. And yet another is meeting with a financial planner to talking about savings and investments and the power of compounding interest. Even though I still have an account with a large bank as well, Bank of America, which I've had since I started attending the University. That at that time was known as Bank of Boston, I have great pride of being a banking customer of Freedom First Credit Union and would highly recommend it to all those considering opening an account for the first time or those considering switching financial institutions because they are not happy with the service or personal attention they are receiving elsewhere.

First Bank and Trust Company

I have been doing business with First bank and trust of Virginia for over five years with…read morepurchasing of numerous homes and they are very creative with financing and Customer Service.

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The service has been great. Everyone is very courteous. Their app is terrific. You can do…read moreeverything for your banking from your phone.

I tried to exchange a roll of quarters for a $10 bill, and I was refused because I am not a member…read more The manager was very rude about it. I've she made me feel like I was breaking the law.

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This bank is awful. Zero help in customer service and absolutely the worst place to bank in the…read more21st century. They have no idea how to help you ever. Stay away.

The folks that work at this Branch make you feel at home, always a greeting by your name and they…read moreare actually happy to see you. Of course the way banks are these days if your a small business in need of a loan you may as well just for get it. This bank is privately held and in Virginia and North Carolina.

Southern Team Volkswagen

It took a month to get an appointment. Thought it would be a quick inspection but it took 2.5…read morehours. The coffee machine was not the cleanest and the water was out. All good. I'll be prepared next time.

Service department tried to tell me my '23 Jetta's rear brakes were worn all the way out and unsafe…read moreto drive, and that I needed new rear rotors as well. Quoted me almost $600. They also told me my tires are wearing unevenly and that I need all new tires for winter and an alignment. I checked the paperwork and the tires .. the tires are not misaligned or wearing uneven. The paper report they gave me even indicates even wear. The tread is worn slightly more on the front tires, which is normal and why you get tires rotated in the first place, but the tread is worn equally on the corresponding tire (LR RR worn the same and RF LF worn the same). I have 2 mechanics in the family... I bring my car in soley because the "free oil changes & state inspections for life of the vehicle." The desk lady told me that if I decline 2 recommended services by their team, they void out my free oil changes and inspections. Obviously even when their recommendations are completely inaccurate. She made sure to tell me I already have one on the record for declining the breaks and rotors (that I didn't need). I'm guessing the tires would have been next. Had other (non southern team) mechanics look at my car... Rear break pads are worn some and should be changed in about 5k miles, the rotors are in perfect condition. Never have squealing, rumbling, or any indications of worn brakes or rotors. The tires are worn evenly and nowhere near needing replacement. The tires are in alignment. All I can say is, be careful. When you buy a car, they will tell you what you want to hear. They will void out your warranties and "value for life" as soon as you disagree with their recommendations and refuse to pay their inflated prices for repairs. My rear brake pads will be replaced next month for about $80, although they would last longer, I just like to maintain my cars well. See the problem here?? Unfortunately as a female getting a car serviced, this is pretty common. And extremely unacceptable. I left a message with the VW service department manager with my concerns and requested a call back 2 days ago .. still no response. I will be reporting to the Better Business Bureau. Completely unacceptable experience with the service dept at Southern Team VW. Also please note that I spoke to another woman in the waiting room that had her car for 20k miles and was already getting all new tires. Something is not adding up here.

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Value, staff and service all great I would recommend this…read morecar wash to anyone. They are clean and perfect.

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Good honest knowledgeable fellow. He realized we didn't want to spend more on repairing a car door…read morethan what the vehicle was worth. He explained the different options and costs and put us on to another guy who does exactly what we want.

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