The staff are very friendly and helpful but their billing department is horrible. Blue Island Smiles fraudulently billed my insurance company for 4 teeth extractions they never performed leaving me with an enormous out of pocket expense. They claim it was a mistake but the way they have been avoiding calls from myself and the insurance company, I don't thinks so. Myself and the insurance agent have been 3 weeks waiting for them to rectify this situation. We were told they faxed over the forms to reverse these claims. The insurance company to date has not received anything. Not even the email of the forms to the agent herself. When we call either the answering service picks up or we are sent to voicemail. I was told at 10:30 am this morning the business manager would be getting in touch with me. It is now 8:24pm and still nothing. This happened June 3rd. Today is July 17th. How long does it take to email forms? I worked in a doctor's office and it took me all of 5 minutes to email forms and call to confirm receipt. Every time we call now, they are busy with patients. What business manager is performing dental work on patients? How stupid do you think your patients are? They are avoiding our calls after the agent asked fir that check to be returned. I need these teeth extracted by an oral surgeon for pre-op clearance for hip replacement surgery, that it took me 2 years ripping and running around Chicago, Oak Park, Orland Park, and Crestwood Illinois to find a surgeon that will finally relieve me of this hell and excruciating pain. Due to Blue Island Smile's incompetence, and unethical practice my ortho surgeon refuses to do my surgery until the teeth are removed leaving me with a big SSA bill, no coverage to get the teeth removed by the oral surgeon and more months of excruciating and debilitating hip, nerve and groin pain. Thanks for messing it up for me. All this new technology and it has taken 3 weeks to send an email to an insurance agent. read more