Our job: Whole roof replacement & replacing/repainting all wood trims on the roof dormers & our 20…read moreyr old house. Jeremy's quote included all the details of the layers and measurements of wood trims to be replaced after spending 3 hours up on our roof/around our house. And he seemed honest and straightforward. His price, on average, was towards the lower side, amongst all the quotes we got. (Compared to roofers who came briefly then asked to come back for measurement or gave quotes without measuring but told me he could look at maps to see my roof; and another that did not give details of what were being replaced....I had a bad leaky roof before this house that we had to fix every year. So I didn't want to guess or worry if the job would be done correctly. Jeremy's detailed quote allow me to research and learn what/why each layer was needed.) When I needed to re-adjust some items that my husband had asked him to do, both Jennifer and Jeremy were open for discussion, eg I wanted to use PVC instead of wood trim and they're ok with it. I just had to pay for the price of material. At first, I expected a crew of 6 ppl as Jeremy had told me, but for my roof, Jeremy referred it to Al who, with an assistant, consistently worked on our roof. He was gentle, polite, experienced; he would educate me professionally when I had questions about the roof. The roof took 4 days of hard labor. It took them another few more days more to finish wood repair and painting on the dormers and around the house. Al worked meticulously to make sure everything was done well and looking great. It was a super-hot week for roof work but Al showed up every early morning, working till late at night on our roof. Some of the trims took him 4 layers of paint to cover but he worked tirelessly to transform our roof and house. He also cleaned up very well, the debris from the old roof and all the nails. Before I gave the job to Jeremy, I had some hesitation because there was a one-star review about them not showing up by a lady, amongst all the 5 star reviews. I called Jennifer who explained the lady who didn't want to put any deposit down but expect them to show up to work. I am glad I went with my own instinct that this is a honest company. They did a wonderful job. Jeremy also replaced 14 window screens for me, added corrugated drains for my downspouts. He gave workmanship warranty and Jennifer also helped us registered for the manufacturer's warranty. About 2 weeks after the work was finished, there was a severe rain storm and we saw a small drip from our exhaust furnace vent so we informed them. Jeremy sent Al right away. Al couldn't find any issue with the roof but he caulked the bottom of our furnace pipe up there, and we did not have any issues during the subsequent rainy days since then.

Had a roof vent cover go missing from a storm. Called a few companies to give estimates. Sunset was…read morethe best. Honest assessment, kept us in budget and it looks great. Was able to match a 15 year old roof vent so it doesn't look out of place. Didn't try to sell me a new roof from the first moment like the bigger companies. We will need to replace it in the next couple years (something we already knew) and this will be the first place I call.

We had Bone Dry out to work on our chimney - tuck pointing, lining the interior, and installing a…read morestainless vent for our water heater. We're an hour away, and I had been trying to get local chimney sweeps and masons to come deal with our house for years. I'd get an estimate, and then no one would follow up. Bone Dry showed up when they said they would, did what they said they would do, were respectful to my house, property, and people, and cleaned up after they left. We had three different crews come through to address each phase of the work, and everyone was professional, friendly, and communicative. There were a couple of small bumps, but they handled them professionally and quickly. I was, all in all, very pleased with their performance. I'm a building professional myself, and very much appreciate what they do. They're good people, and did a very good job for me. Pricing was reasonable '(this stuff is expensive - brace yourself, but these guys don't overcharge) I'd hire them again without a second thought.

Have used them 3 times. Initially for a roof repair after straight line winds caused damage to our…read moreoriginal roof. Followed up a few years later by issues where moisture was entering our house through an access point and causing damage to our ceiling. They took partial blame for the situation and repaired things with partial charges. Most recently after a storm, they checked my roof and determined it was OK, but a rake board had come loose and the sales rep showed me a video verifying the need for repair. I consented. When they came to do the repair, it wound up being a simple 'nail back in place job', which was not what all I thought it would necessarily be. Combined with a single loose piece of siding that was also nailed back into place, I was charged $665 for a 10-15 minute job that required basically no materials. When I shared my concern that I felt the charge was excessive for the work performed, I was basically dismissed and charged the full amount. I realize I signed the contract, I simply didn't think the job warranted the full charge. I appreciate they got on a ladder and did work I wasn't comfortable or knowledgable enough to do, and felt a slightly lesser charge seemed to make sense for what they did. Guess I will look elsewhere for future jobs after the lack of understanding to work with me.

We used these guys for a new roof, gutters and gutter guards…read more When we decided to move forward they stopped by for us to sign the contract and decide on colors. The rep acted like it was a pain to leave the samples for the gutters and tried to rush us. I also had no clue he expected me to decide on the spot. After install I noticed they busted the fascia on our home and didn't say anything to us. I couldn't even get anyone to come out and look at it and had to follow up multiple times. The repair was not great either. This company lacks integrity and workmanship. Would not use again.

MY attorney told me to change the wording to 'in my opinion' so this is my opinion. We are seeking…read morelitigious relief and will update as we go. We started out with a 50K bid for a metal roof. Once they started tearing roof off, they found the wood and insulation were in bad shape so the price went up to 71K. Matt at Universal told me they would sister in boards, put in egg crate for ventilation and new insulation. That was a year ago. We are starting on the redo inside the house and took out the ceiling. I will post entire ceiling for upstairs after we rip all of it out in a day or two. They lied to us. Rotted insulation and one sister board and one egg crate in a 9 foot section. DISHONEST-AVOID AT ALL COSTS! We are having another company redo it from the inside.

Great job they did for me. Quick service provided…read more Friendly people Intelligent decisions Easy to negotiate Punctual

Morales Roofing LLC recently replaced the roof on our house and detached garage and did an…read moreoutstanding job! We believe his prices are competitive and fair. We had a few discussions prior to the roof being replaced - he wanted to make sure everything we talked about was taken care of and we were all in agreement. It was completed in one day and all debris was removed prior to their departure. Mr. Morales is a very honorable man and we were very pleased to have worked with him.

Peter was very nice and everything went smoothly and they finished at the end of the day. Peter…read morecame back a few days later and checked the work and the yard for nails. a little more than we wanted to spend but I think it will be a good investment.

They was very friendly and did a great job would give them a perfect 10..Definitely would use them…read moreagain

Great job install9my attic insulation at my home in Indianapolis. Quoted a fair price and showed…read moreup on time on the install date. Installers were friendly. Thoroughly explained the process and walked through the results when the project was completed. I would definitely hire ABC again.

I'm very disappointed in ABC's lack of respect they have given me as a previous customer. I…read morecontacted them 1 month ago for an estimate to repair a small area of damage on our roof. I had an appointment scheduled for the following week and was asked to send a text with a photo and maybe they could give me an estimate from the photo. I sent the photo and the day of my appointment it was getting late so I called and was told I wasn't on the schedule for an estimate. They don't know what happened but would have John call me. No call. The next day I called and again they would have John call. Now it's the next week and I called again. I was told John had just gotten back from being off with the flu and was very busy, but would have him call. No call, so I called again and left a message that if our job was too small, just tell us that rather than blowing us off. I spoke with someone from the office and she said she thought this had been taken care of and would have John call when he got back into "cell" range. Again, no call. One year ago when we had a new roof put on to the tune of $18,000, they wanted our business then and were attentive. I'm very disappointed in ABC.

Let me first start by acknowledging that this review is of the estimate process and subsequent…read morefollow-up as I considered my options. In the end, I pursued another option thanks to a friend's connection that got me a very good deal. I contacted Watergate about some roofing issues at my home that I was aware were quite serious. I had two friends who both gave me a good reference for Watergate. One friend indicated they were they only company he'd dealt with that did not default to recommending a new roof. The other friend shared that they support Habitat for Humanity, a nonprofit I also believe in. So, I contacted the company and requested an estimate. They set a date, and their employee arrived on the day and at the time that was scheduled. As I recall, his name was Max. We discussed my concerns. He did a thorough search of my concerns, and indicated he'd be contacting me soon with an estimate. He provided the estimate within the expected time-frame, which ended up being pretty rare among the estimates I did receive. He communicated well. He followed up multiple times. I will note the estimate was the second highest I received, though considerably lower than the highest. However, in their defense I felt like Watergate was really targeting solving all my concerns. They do offer a financing option. One slight customer service quirk of mine - if I e-mail you, I expect an e-mail response. Both times I e-mailed, within five minutes I got a phone call. If I wanted a phone call, I'd call. This is relatively minor, but it did bug me. It didn't bug me enough to drop a star. Overall, I was pleased here. As I noted, I ultimately opted for another choice but I was impressed by the service here. It didn't feel high pressure at all, though there was intentionality. There's a difference. I love that they work in the community. Since I have two friends who also praised them, I have to still give them a thumbs up. While I didn't choose Watergate this time, I was impressed enough that I would still call them again should future work be needed.

Found these guys last summer when I was rehabbing one side of a duplex I own. I had them do a…read morecomplete re roof on said duplex this year. Great job!@ Very thorough and professional work. Will use again!

Can't recommend them enough. I had a leak that popped up after some big storms and They came out 30…read moreminutes after I called to take a look. They were able to get someone out the very next day to do the work. On top of that, they were so kind the entire time. Really great people who do good work.

AVE was very comparable to others in the area for cost and I quickly learned why. Quality was not…read morewhat I expected. As a single woman, I expect to be able to call a company and not be taken advantage of, but I felt like that is exactly what they did. They sent a subpar 'new' crew over to do the roof, which is fine, but the project manager did not do a post inspection of the 'new' crew. The metal drip edge was pieced together as if they used a bunch of scrap pieces and pulling away from the edge as if it was not installed properly, they forgot to install the ridge vent, and there are ripples in the shingles on an extremely high wind roof. The project manager didn't catch any of those mistakes and I had to speak up to get them fixed and to be honest I should have been more detailed, because he did the minimum and nothing more. I can only imagine how he would have left it if I didn't speak up. He continued to mention the 5 year workmanship warranty, but I should not have to go through the hassle of a warranty, because it should be done right the first time. Not to mention the mess they left in my yard....old OSB, siding, and staples left. I would not recommend them and will not be using them for any future projects.