Jasmine was prompt, efficient, courteous, & quite knowledgeable about products, installation, &…read moreprices. She was very helpful with my wife & her concerns. Good place to go, & ask for Jasmine by name - you won't be disappointed.

this store is terrible. went in to pay a phone bill with tap pay, which is used everywhere and the…read moreworker jasmine said we could not pay like that. we went to another nearby store and payed with tap pay without any issues. either she dint want too or whatever it was but its so dumb telling us we couldnt pay like that when another at&t allowed us. She made it more complicated than it had to be and when asked to speak to someone else she literally said "they're just going to tell you the same thing i did" instead of being understanding. overall rude experience and bad costumer service. never going there again.

Worst customer service ever. I had to come home and do my own form for my defective phone due to…read moretheir internet being messy. Close this store pls!!!!

Quality service and good people, at this store and on their customer service line…read more I'm a new customer. I'm actually an ATT customer with an iPhone but I had to get a phone for my old mom. I bought a phone that was a good fit for my mom, and I liked a plan TMobile had, but there was a problem. The new phone was locked into some sort of marketing bundle with Walmart and they couldn't activate it. So I had to buy a different phone that was compatible. I will return the other phone to Walmart. It took awhile but it was resolved. And the guy who helped me, Rolando Vela, was 5-star perfect; patient, knowledgeable, understanding, helpful - and I mean he went above and being, and he was truthful and realistic. Rolando is a person you want to do business with, regardless of profession or industry because he knows his stuff, gives extra effort, and he's genuine and personable. I had a unique situation trying to activate a phone for my mom, and He didn't try to up sell me. He did show me what I would pay if I switched from ATT, but It was presented more as an FYI, than a "you should switch" pressured sale. Ultimately. I'm happy. No regrets because I walked in with a problem and walked out with satisfactory resolution. Mom now has a working phone with an affordable plan. ROLANDO VELA = HERO. Thank you!

Love this location I was spending so much money on my old Internet and phone bill, but Esteban was…read moreable to help me switch over to Verizon and now I'm saving more then I thought I could

Ridiculous - to ask a simple question I have to enter my phone number and pin? Just let me talk to…read moresomeone. The designers of your website and app ought to be banished to the seventh layer of hell as well. Sitting on hold for 25 minutes now. No one in the store can pick up a phone? You sell them, do you not know how to operate them?

Do NOTTT go here!!! I took my phone here last week to get a screen replaced and the technician was…read morelooking at private & personal photos. I spoke with Adil, and despite me having solid proof, he would not show me the cameras. His only offer of apology was a screen protector. I dropped the phone off at 11 am and picked up after 12....

I recently had Cellairis replace the screen of my broken iPhone…read more I am a single parent, and I have two young autistic children that I care for myself. With the Coronavirus going around, it is difficult, if not impossible to take them into any business. Fortunately, Cellairis was willing to come to my house to do the screen replacement. The individual from Cellairis came to my house after normal business hours and replaced my screen while sitting in his car. And the charge was the same as if I had brought it to the store. Within 15 minutes, I had a new screen. And the technician even put a screen protector on my phone. There was no extra charge for this or for the house call. I offered more than the fee requested as a tip for the great service, but the technician refused it. Only after I insisted and suggested he use the money to go have some beers with his co-workers did he accept the extra money. I use my phone to stay connected to the outside world and use it to order take-out food, groceries, and any other supplies for the house. I was very pleased they were able to come to my house the same evening I contacted them. Hopefully I don't have a problem like this again, but if I do, I will not hesitate to contact Cellairis again.

Bye bye bestBYE! I will never buy from you again! The extended warranty is a scam and waste of time…read moreand $. You pay the $180 a year for free labor and parts. This only covers one year after manufacture warranty. Plus you have to pay a $50 to $100 service fee for them to come look at device. Because they don't look at appliances if you take them into the store. You schedule an appointment 3 days out and take a day off work because they won't let you take the appliance into the store. I know because I took my microwave in and they refused to look at it. They said I have to schedule a service call. Then they email you the day before the scheduled appointment to say they have to reschedule you. So I paid 2 years X $180 a year and $50 service fee for a microwave that cost $400. Here is what happened after the technician got to my house. He opened the microwave. He took a couple pictures of the -SE_ code that was shown, (the same code I told them the day that I called to make the appointment. Then he said he needs to go all the way back to the store to see what the code means so they know how to fix it. I MEAN SERIOUSY? You knew the code before even sending the guy out. NOW, my girlfriend took two days off for them to reschedule one day then come for 10 minutes, take pictures and leave. Now they rescheduled us for Aug 1st to come out and supposedly fix it. ANOTHER DAY MY GIRLFRIEND HAS TO TAKE OFF WORK TO BE AT THE HOUSE... All this could have been taken care of at the store when I drove it over there. OR ATLEAST RESEARCH THE CODE SO YOU ARE PREPAIRED TO FIX THE DEVICE THE 1st TIME YOU GO TO THE HOUSE... A buddy just told me has had MUCH better service from Rent a center.

The service we have received over the years and especially recently, has been wonderful. We only…read moredeal with this specific store. We have been helped by Ric, who did a wonderful job in helping us resolve our issues. I recommend you deal with him and whatever store he works at.

After eight years in San Antonio, I have been to three Best Buy stores and have found this location…read moreto be the besin all facets of retail business. I have bought a television, a Lenovo, a HP, phones, an iPad and all types of accessories. I have had no problems whatsover with the personnel. The Geek Squad is exceptional as Dante and Josh are experts at solving any problems I have experienced. It is obvious that this is a well managed store.

2/2026 Expert and very knowledgeable service…read more I purchased a microwave elsewhere and was very frustrated trying to find a corresponding trim kit. Thank you, Hector Bocanegra, for your expert knowledge of microwaves and appliances. He put my nerves at ease and pointed me in the right direction. Thank you, Celia