i went here on friday to get a new phone it was a quick and easy process i'm very happy with my…read moreservice and new phone , the employees were very nice and helpful, 10/10 shout out to Jennifer and yolanda for the best experience with spectrum

After reading all the reviews I see nothing has changed.. Carla Lopez the so called manager at…read morespectrum 415 W Loop 1604 S Suite 109 San Antonio Tx. 78245 was the MOST unprofessional person in the building. Her coworkers were more professional than her. As we are already waiting she is in the back doing a bunch of nothing and when she decides to surface instead of asking her teammates who is next she flocks to the next man in there and starts flirting with him jumping in front of ALLLLL the people waiting including myself. One customer ask her what is happening. She points and tell her im next. She doesnt care. I stand up and tell her im next and she should not have went out of order, she tells me she can refuse my service and goes to the next man of course and starts helping him. I am sure Spectrum does not know you are representing them this way. I will definitely be leaving reviews in all platforms changing my service and hoping corporate sees this and train "MANAGMENT" better because my experience was definitely poor and not from the workers but so called "MANAGEMENT". I walked up to the counter at the next avaliable rep and he told me he had an appt waiting, the customer that was waiting told him to help me first. Even the other customer knew they were wrong. Good customer service is hard to find. Looks like spectrum is hiring anybody. Carla Lopez would not even own her mistake, she just threatened to refuse customers service. Worst experience ever!!! At minimum MAanagement needs to be retrained because I definitely had PISS POOR SERVICE TODAY!!!

The entire staff greeted and came to help as soon as I walked in the door. David was such an…read moreamazing help, very patient, and look for all avenues of approach to give me the best deal. Walked out with a brand new phone for my wife and my bill was close to $50 a month cheaper.

Worst customer service ever. I had to come home and do my own form for my defective phone due to…read moretheir internet being messy. Close this store pls!!!!

Love this location I was spending so much money on my old Internet and phone bill, but Esteban was…read moreable to help me switch over to Verizon and now I'm saving more then I thought I could

Ridiculous - to ask a simple question I have to enter my phone number and pin? Just let me talk to…read moresomeone. The designers of your website and app ought to be banished to the seventh layer of hell as well. Sitting on hold for 25 minutes now. No one in the store can pick up a phone? You sell them, do you not know how to operate them?

Scott is a good employee but you are not at a corporate store and it shows. $125 'restocking fee'…read moreif you get a phone and decide to return it. Steer clear of them. Stick to the corporate AT&T stores.

I recently had Cellairis replace the screen of my broken iPhone…read more I am a single parent, and I have two young autistic children that I care for myself. With the Coronavirus going around, it is difficult, if not impossible to take them into any business. Fortunately, Cellairis was willing to come to my house to do the screen replacement. The individual from Cellairis came to my house after normal business hours and replaced my screen while sitting in his car. And the charge was the same as if I had brought it to the store. Within 15 minutes, I had a new screen. And the technician even put a screen protector on my phone. There was no extra charge for this or for the house call. I offered more than the fee requested as a tip for the great service, but the technician refused it. Only after I insisted and suggested he use the money to go have some beers with his co-workers did he accept the extra money. I use my phone to stay connected to the outside world and use it to order take-out food, groceries, and any other supplies for the house. I was very pleased they were able to come to my house the same evening I contacted them. Hopefully I don't have a problem like this again, but if I do, I will not hesitate to contact Cellairis again.

Do NOTTT go here!!! I took my phone here last week to get a screen replaced and the technician was…read morelooking at private & personal photos. I spoke with Adil, and despite me having solid proof, he would not show me the cameras. His only offer of apology was a screen protector. I dropped the phone off at 11 am and picked up after 12....

Bye bye bestBYE! I will never buy from you again! The extended warranty is a scam and waste of time…read moreand $. You pay the $180 a year for free labor and parts. This only covers one year after manufacture warranty. Plus you have to pay a $50 to $100 service fee for them to come look at device. Because they don't look at appliances if you take them into the store. You schedule an appointment 3 days out and take a day off work because they won't let you take the appliance into the store. I know because I took my microwave in and they refused to look at it. They said I have to schedule a service call. Then they email you the day before the scheduled appointment to say they have to reschedule you. So I paid 2 years X $180 a year and $50 service fee for a microwave that cost $400. Here is what happened after the technician got to my house. He opened the microwave. He took a couple pictures of the -SE_ code that was shown, (the same code I told them the day that I called to make the appointment. Then he said he needs to go all the way back to the store to see what the code means so they know how to fix it. I MEAN SERIOUSY? You knew the code before even sending the guy out. NOW, my girlfriend took two days off for them to reschedule one day then come for 10 minutes, take pictures and leave. Now they rescheduled us for Aug 1st to come out and supposedly fix it. ANOTHER DAY MY GIRLFRIEND HAS TO TAKE OFF WORK TO BE AT THE HOUSE... All this could have been taken care of at the store when I drove it over there. OR ATLEAST RESEARCH THE CODE SO YOU ARE PREPAIRED TO FIX THE DEVICE THE 1st TIME YOU GO TO THE HOUSE... A buddy just told me has had MUCH better service from Rent a center.

The service we have received over the years and especially recently, has been wonderful. We only…read moredeal with this specific store. We have been helped by Ric, who did a wonderful job in helping us resolve our issues. I recommend you deal with him and whatever store he works at.

After eight years in San Antonio, I have been to three Best Buy stores and have found this location…read moreto be the besin all facets of retail business. I have bought a television, a Lenovo, a HP, phones, an iPad and all types of accessories. I have had no problems whatsover with the personnel. The Geek Squad is exceptional as Dante and Josh are experts at solving any problems I have experienced. It is obvious that this is a well managed store.

I'll update with the completion of the delivery. While there was a glitch on looking for my…read moreaccount, after verification and all with the bank ---it was a relief to find an even more affordable fridge for my rental home. We got help right away, Antonio helped us from looking for my account, verifying 0% interest and their free delivery deal with an appliance purchase. Best Buy always have great deals you shouldn't miss! I've been a client since 2009!

Excellent work done here! I paid over $300 for the OE screen. I could have opted for a cheaper…read morescreen at half the cost which I had done prior at another vendor. Huge mistake! Mr.phone fix did great work & they were quick about it too. The tech even brought me my phone, turned it on and tested it to give me piece of mind. Highly recommended to fix your phone!

Shout out to Dylan for great service and a friendly welcoming and Antonio for the repair which…read moretransformed my damage (it was ran over) S24+ to looking brand new! The pricing is competitive and i will be for sures making this the go to place for electronic repairs. They were fast and its neat that they are next to the mall so you can walk around or go across the street to starbucks while you wait. They took maybe at most 50 mins for my repair.

Went in and got a great deal on a cracked phone screen. They have some really great prices. More…read moreimportant the service. THEY TAKE CARE OF YOU.

Do not utilize them for Any services and if you do ensure that all repairs are 100% without issues…read more They WILL Not give you a refund or Repair anything further without another payment.