i went here on friday to get a new phone it was a quick and easy process i'm very happy with my…read moreservice and new phone , the employees were very nice and helpful, 10/10 shout out to Jennifer and yolanda for the best experience with spectrum

After reading all the reviews I see nothing has changed.. Carla Lopez the so called manager at…read morespectrum 415 W Loop 1604 S Suite 109 San Antonio Tx. 78245 was the MOST unprofessional person in the building. Her coworkers were more professional than her. As we are already waiting she is in the back doing a bunch of nothing and when she decides to surface instead of asking her teammates who is next she flocks to the next man in there and starts flirting with him jumping in front of ALLLLL the people waiting including myself. One customer ask her what is happening. She points and tell her im next. She doesnt care. I stand up and tell her im next and she should not have went out of order, she tells me she can refuse my service and goes to the next man of course and starts helping him. I am sure Spectrum does not know you are representing them this way. I will definitely be leaving reviews in all platforms changing my service and hoping corporate sees this and train "MANAGMENT" better because my experience was definitely poor and not from the workers but so called "MANAGEMENT". I walked up to the counter at the next avaliable rep and he told me he had an appt waiting, the customer that was waiting told him to help me first. Even the other customer knew they were wrong. Good customer service is hard to find. Looks like spectrum is hiring anybody. Carla Lopez would not even own her mistake, she just threatened to refuse customers service. Worst experience ever!!! At minimum MAanagement needs to be retrained because I definitely had PISS POOR SERVICE TODAY!!!

Jasmine was prompt, efficient, courteous, & quite knowledgeable about products, installation, &…read moreprices. She was very helpful with my wife & her concerns. Good place to go, & ask for Jasmine by name - you won't be disappointed.

this store is terrible. went in to pay a phone bill with tap pay, which is used everywhere and the…read moreworker jasmine said we could not pay like that. we went to another nearby store and payed with tap pay without any issues. either she dint want too or whatever it was but its so dumb telling us we couldnt pay like that when another at&t allowed us. She made it more complicated than it had to be and when asked to speak to someone else she literally said "they're just going to tell you the same thing i did" instead of being understanding. overall rude experience and bad costumer service. never going there again.

The entire staff greeted and came to help as soon as I walked in the door. David was such an…read moreamazing help, very patient, and look for all avenues of approach to give me the best deal. Walked out with a brand new phone for my wife and my bill was close to $50 a month cheaper.

Worst customer service ever. I had to come home and do my own form for my defective phone due to…read moretheir internet being messy. Close this store pls!!!!

Love this location I was spending so much money on my old Internet and phone bill, but Esteban was…read moreable to help me switch over to Verizon and now I'm saving more then I thought I could

Ridiculous - to ask a simple question I have to enter my phone number and pin? Just let me talk to…read moresomeone. The designers of your website and app ought to be banished to the seventh layer of hell as well. Sitting on hold for 25 minutes now. No one in the store can pick up a phone? You sell them, do you not know how to operate them?

Scott is a good employee but you are not at a corporate store and it shows. $125 'restocking fee'…read moreif you get a phone and decide to return it. Steer clear of them. Stick to the corporate AT&T stores.

I recently had Cellairis replace the screen of my broken iPhone…read more I am a single parent, and I have two young autistic children that I care for myself. With the Coronavirus going around, it is difficult, if not impossible to take them into any business. Fortunately, Cellairis was willing to come to my house to do the screen replacement. The individual from Cellairis came to my house after normal business hours and replaced my screen while sitting in his car. And the charge was the same as if I had brought it to the store. Within 15 minutes, I had a new screen. And the technician even put a screen protector on my phone. There was no extra charge for this or for the house call. I offered more than the fee requested as a tip for the great service, but the technician refused it. Only after I insisted and suggested he use the money to go have some beers with his co-workers did he accept the extra money. I use my phone to stay connected to the outside world and use it to order take-out food, groceries, and any other supplies for the house. I was very pleased they were able to come to my house the same evening I contacted them. Hopefully I don't have a problem like this again, but if I do, I will not hesitate to contact Cellairis again.

Do NOTTT go here!!! I took my phone here last week to get a screen replaced and the technician was…read morelooking at private & personal photos. I spoke with Adil, and despite me having solid proof, he would not show me the cameras. His only offer of apology was a screen protector. I dropped the phone off at 11 am and picked up after 12....

After eight years in San Antonio, I have been to three Best Buy stores and have found this location…read moreto be the besin all facets of retail business. I have bought a television, a Lenovo, a HP, phones, an iPad and all types of accessories. I have had no problems whatsover with the personnel. The Geek Squad is exceptional as Dante and Josh are experts at solving any problems I have experienced. It is obvious that this is a well managed store.

I'll update with the completion of the delivery. While there was a glitch on looking for my…read moreaccount, after verification and all with the bank ---it was a relief to find an even more affordable fridge for my rental home. We got help right away, Antonio helped us from looking for my account, verifying 0% interest and their free delivery deal with an appliance purchase. Best Buy always have great deals you shouldn't miss! I've been a client since 2009!

Excellent work done here! I paid over $300 for the OE screen. I could have opted for a cheaper…read morescreen at half the cost which I had done prior at another vendor. Huge mistake! Mr.phone fix did great work & they were quick about it too. The tech even brought me my phone, turned it on and tested it to give me piece of mind. Highly recommended to fix your phone!

Shout out to Dylan for great service and a friendly welcoming and Antonio for the repair which…read moretransformed my damage (it was ran over) S24+ to looking brand new! The pricing is competitive and i will be for sures making this the go to place for electronic repairs. They were fast and its neat that they are next to the mall so you can walk around or go across the street to starbucks while you wait. They took maybe at most 50 mins for my repair.

No toilet paper in the women's restroom period ! Ni paper towels or toilet liners evenread more

Not the cleanest, but it's certainly busy. At first, I was actually annoyed by all the kids running…read morearound but then I stopped when I realized these kids were being kids and doing what normal kids do, which is to play. They weren't hurting anyone and it was actually nice to see a lot of families shopping together. The book selection is so-so. Still a decent size, but it feels more like a hodgepodge of this and that unless it's children's, romance, booktok, or best sellers. Fantasy was meager and I couldn't find sci-fi if it existed at this store. The value section was weirdly fun. I bought a microwaveable egg container I totally don't need, but for just a dollar, I'm willing to try it. The cashier has that sweet Southern charm I'm very familiar with, having grown up in Texas. She was fun to speak with and clearly enjoys her job. Nice experience for me but I wish there was a better selection of cat litter.