I know this is a lengthy review but if you're thinking of getting your hair cut here i recommend…read moregiving it a read. I am extremely disappointed with my recent experience at this salon. I received a haircut as a Mother's Day gift, and it was the worst salon experience I have ever had. During the haircut with Annette, over three inches of my hair was cut off, despite my explicit request to maintain the length. I asked for fluffy, face-framing with lots of layers, but the result was nothing like the inspiration photos I provided. As this was my first haircut in eight years at an actual salon, I was very upset. I cried on the way home and spent my Mother's Day extremely upset about all the length that was cut off after I had spent over a year regrowing it since cutting it postpartum and had finally got it back to a length where i felt like myself again. When I contacted the salon to request a refund, I was met with resistance. I contacted their salon through their Business Instagram and got ZERO response. Their website lacks a clear refund policy, only stating a 50% cancellation fee (which i asked if they could honor so i could get some money back but they refused) there was NOTHING discussing any return policy through services provided. Initially, they didn't offer any refund at all and just for me to come in and "fix" it, when the damage was already done. Then offered barely a refund of the tip and blowout cost, totaling $34, which they confirmed multiple times over the phone after me asking . However, I only received $23 back. Upon calling to inquire about the discrepancy, the staff was incredibly rude. Throughout all our interactions, including when I initially messaged their Instagram page (which received no response), the customer service was consistently poor. There was no apology offered at any point. On the phone they told me it was my fault because I did the math wrong on the amount to be refunded even though I clarified the amount on the original call and they agreed. After this I told them I would be leaving a review and to which the manager Jamie replied "okay see you on google" and hung up the phone. Overall, this was an awful experience marked by a drastic, unwanted haircut and appalling customer service. I cannot recommend this salon to anyone and I will NEVER be coming here again. I wish I could leave a zero star review because I don't even feel as though they deserve one. The photo evidence below consists of my hair before the appointment, the inspiration photos I shared with Annette, and lastly the hair cut that was nothing like I asked for.

Please save your money $1600 for a couple of Amazon cheap…read morestuff . The owner is unprofessional.

Sarah is the best. I get Brazilians and brows done by her and she is super quick and efficient…read more I've recommended all my friends to go to her because I always get compliments on my brows!! Must go!

I've been coming here for about 2-2.5 years, and unfortunately my experience has been pretty…read moreinconsistent. I typically saw Emily, who was okay, but I was never fully satisfied with my results. I often dealt with bumps afterward, which made me question the technique and overall quality of the service. For the price, especially with the membership, I just don't feel like the results match what you're paying for. After giving it plenty of time and multiple chances, I expected better consistency and smoother outcomes. Overall, I'd recommend saving your money and exploring other options.

Super relaxing and serene in here. This place was beautiful. Ask for Joel, he's super professional…read moreand gives the best massages. I felt rejuvenated after and didn't want to leave. Definitely will be back

Love this spa!! The vibes are warm and cozy and the staff is very friendly. I also love the…read moreproducts they have and use for the facials.

Very professional and friendly staff. Lots of cosmetic services. Good waxing. Chrstie and…read moreCeleste are very good. Easy to book online or over the phone. Good value

Just don't come here . If you do , don't buy a membership. You need to continue to pay for 30 days…read more(which ends up being two monthly treatments if you cancel after the day you were charged) and then they do not tell you that you need to use your credit within a certain time frame before they take it all. Lost several hundred dollars in credit that I was planning to use for products around the holidays . Go anywhere else . Why would you take away credit , absolutely ridiculous. Tell people when they cancel a membership , don't just say "it was in the contract" you signed several years ago ...

Olivia was great! She was professional, quick and talked me through. It was my first time and I was…read moreso nervous! It definitely hurt lol but that was expected. I definitely recommend this place- it's cute, cozy and clean

I came here for the first time today and got an express tan, level 1! I am a redhead and super pale…read moreso I was nervous about it but the staff was so friendly and helpful! They explained all the different options super well and helped me pick the perfect shade. I am so happy with how my tan turned out! I washed off after 4 hours and it was perfectly bronze, and not orange! So far it is not streaky at all and is the perfect shade

Minet is literally the Best waxed I've ever had after 10+ years waxing at EWC! She is really that…read moregirl when it comes to skilled waxing specialist! She shares great tips and advice to best take care of my skin! Thank you for your friendly and great service!

Overall - really good and affordable. The place is spotless and well organized. The front desk…read moreassociate I experienced on December 14 was a bit "spicy" and curt. My waxed did well, but didn't really listen when I said my brows tint VERY QUICKLY and the shape wasn't what I asked for at all. Well, at least hair grows back!

Awesome service at a professional spa. Prices are competitive and have nothing but great…read moreexperiences when being waxed

Could not recommend cynful aesthetics more! The studio is so cute and clean. My experience was…read morenearly painless and Cynthia spends the extra time to clean up and tweezes the stubborn hairs. Will definitely be back.

Still the best and only place I will go for facials and lash lifts. I also will get a teeth…read morewhitening once in awhile. It's very clean and the new decorations and paint provide an even cozier atmosphere. Carlee puts so much thought into the space and the products used. She remembers my skin type and sensitivities and thoughtfully chooses products leaving my skin so nice. I get lots of compliments, especially on my lashes after getting them done here. I'm a forever customer!

Do not buy the Groupon. The new owner does bore honor this offer yet has not taken it off of…read moreGroupon. My husband bought this Groupon for me to use. I went there to make an appointment and the lady just apologized and says she is the new owner and she is booked. She didn't even try to schedule me but told me to get a refund from Groupon.