We stumbled upon this hotel after dark and couldn't find it--the map kept taking us to the BACK…read moreside of the hotel Once we finally found our way in, we were greeted by the nicest hotel clerk! She was so friendly and welcoming. The hotel is really nice, clean, comfortable, and has all the accommodations you could think of. So glad we stumbled upon this place. If you're ever in Florence, Arizona, this hotel is definitely a must!

I am active duty military and in route to San Tan Valley for my PCS move. Unfortunately my house…read morewas not ready to close when expected. I have dogs and needed a pet friendly hotel. I checked in around 0230 on the 1st of April and I can express how friendly the staff has been. If I could give more than 5 stars I would. Not the cheapest hotel by any means and it could use a remodel however the beds were very comfortable, the daily breakfast was perfect! If you need a pet friendly hotel with amazing customer service I highly recommend.

Stopped by to dump my rv after Country Thunder. It was on the pricey side at $30 but they did it…read morefor me and since I had a rental rv the helped problem solve why my black tank was not dumping. They were so kind and did all the tricks to see why nothing was coming out. We did the toilet fill and flush, we stuck a hose down there too. It wasn't until they crawled under the Indie camper and found a SECOND black tank pull. Thank goodness because if I returned it full Indie camper rental would charge me over $380 to dump the black tank.

Old yet comfortable Quiet and peaceful…read more Wonderful for campers Would like to come back to here. Every thing was all ready and in place to check in. Very nice

Poorly managed. Poorly maintained. What a rip off for over $200 per night. I will not stay there…read moreagain- well worth the drive to Globe/Miami. The room key-cards rarely worked. The front desk clerk left at 5 pm, so we were quite concerned our key would not let us back in the hotel after dinner. Thank goodness it did, because the keys didn't work the next mornin, and I would have been locked outa my room. Our room was not cleaned. We only had one towel. Sheets were stained. No toiletries. Not even soap! When I asked Audrey for soap, shampoo and conditioner and towels, I just got one towel, and no just conditioner. Audrey said they had no conditioner, and had no "bar" soap, and then she handed me a partially-used, already opened travel-size liquid facial cleanser. There were two rat/mouse traps positioned under my bedside table. Not a great feeling. The shelf in the shower was broken off and missing. The TV and continental breakfast were a complete waste of time. The leather sofas in the lobby were cracked and worn, and looked like they had sat outside in the sun all summer. Too bad. They made an effort to refurbish the place, but didn't hire the right people to look after it. Sad story and a waste of my money. BUYER BEWARE!

I looked at the website, and reviews when making our decision to stay there for the prickly pear…read morefestival. I made sure to ask questions, so I knew there was no mini fridge or microwave in the room and brought my own cooler. They were great about supplying ice for it. HOWEVER, there was no tea room, bar (the signs on the door say "Tea room and Bar") or meal service other than a "continental" breakfast. It was 1 bagel, 1 muffin and 2 slices of bread in a baggie. There was coffee, OJ and cranberry juice, no fruit, no breakfast sandwiches, nothing of note for the hype. I've had better at cheaper places. On the website we say pictures of table settings, a professional kitchen and even pictures of the food. Then when I saw that I was disappointed that we were paying over 200$ a night and couldn't even get a working TV. The front door locks in the late afternoon so you're expected to enter and exit through the back door. That's $425 and a whole weekend I'll never get back. To top it off, it was our anniversary.

We love staying here for Volleyball tournaments! Ceana is the best employee with great customer…read moreservice and was very helpful to us. She helped add an extra day to our reservation and got us all situated since our plans had changed. It was a very busy weekend so we are glad it worked out! Thanks Ceana! Also, the breakfast is great! The breakfast employees are seriously the best and so friendly! It makes a huge difference and one of the main reasons we love this place. Being friendly goes a long way

This particular Hampton Inn has everything dialed in and on point! Staff is friendly and their to…read morehelp, location safe, close to restaurants/shopping, walking trail 1 mile up road, best breakfast I have had at a Hampton Inn, rooms were clean and well stocked! Overall impressed with the facilities and attention to details! Very well run and great place to stay when I the area!

I come to Gilbert a couple of times a month, and this hotel has always been our go-to…read more Unfortunately, our recent experiences have gone downhill, and today's stay was the final straw. The shower had hair in it, the water never got warmer than lukewarm, the shower gel dispenser was empty, and there was an obvious spill on the floor next to the bed that hadn't been cleaned. To make matters worse, the front desk clerk would only speak to my husband and completely ignored me, even though I was asking the questions. I found that incredibly rude and unprofessional. We've decided we won't be staying here again. We'll be taking our business to the DoubleTree near the Marketplace instead. This experience was so disappointing that we're checking out early and driving home rather than spending another night here.

The bed was comfy and I liked the room a lot with extra room for a sofa and a small kitchen…read more Everything was clean and well kept. My only issue was with the breakfast. The food was disgusting and I only ate it the first day because it made me sick. Most free breakfasts aren't great but this was by far the worst I've ever experienced. They should just advertise a continental breakfast with coffee and some mini muffins.

Worst place we've ever stayed. Asked for additional kleenex and tp and the front staff asked why…read more Like wtf? Charged us for extra night even though before check out time.

This time was great! Price way right, room was ready, front staff were kind and professional. Last…read moreyear we stayed a few times for staycation and the pool was full of bugs. I actually got bug bites. This time no bites. Pool was crystal clear and jacuzzi was perfect! I love this place to just escape and get lost for a day or two. Pool side room and wonderful breakfast. The bed was extremely comfortable and the room was clean. All together a great time !

I come to the area monthly for work but this was my first time staying at this particular location…read more If someone had not told me, I would have assumed this hotel was fairly new (within 6-8 months of opening) but it's been open for a while. It's located across from a small hospital and has a very large parking lot. I was able to check in seamlessly through the app with my requests for certain room type honored. The staff seemed helpful and friendly. The room was very clean and spacious. Luckily I was placed on the quiet side away from the freeway. I had no issues and I look forward to staying again. It's located very close to the freeway and many restaurants and shops surrounding the hotel. Very nice!

The hotel is beautiful and super clean. I can tell the owner takes pride in his property. The rooms…read morecome with a double wide refrigerator, flat top stove, microwave, dishwasher and more. The rooms are spacious for a family to share. The hotel was kept clean all the way around from outside, inside, hallways and it was quiet. In the future I will be visiting again. Only thing is please work on your prepackaged breakfast. I am still giving a 5 star because I can tell the love and care for this property. The food part you can easily work out. See ya next time. Thank you Ps: I love your elephant collection.

My wife and I had the pleasure of staying at this hotel three days ago and loved our stay! We…read morebooked a room online the day before our check in and got a text confirmation that our room was ready an hour and fifteen minutes before the check in time of 3 PM. When my wife and I got to the hotel, we were able to go straight to our room and use the room key in the Hilton app to unlock the door. When we walked inside, we were amazed at how spacious and clean the room was. We REALLY appreciated the fact that they left the AC on so the room was nice and cool when we got there. Thanks for everything and my wife and I look forward to staying there in the future!

The stay at this DoubleTree location was decent. The property is absolutely kept clean and the…read morestaff are hospitable with accessible parking in multiple areas and entry points. The pool outside is also beautiful with an outdoor bar, and appears to be two jacuzzis. The restaurant has a decent amount of seating with a covered outdoor patio. IF and a big if, you want the cookie for every person at arrival, ensure that everyone checks in together. It's only provided to the guest at check-in. Coffee and tea are complimentary while water bottles in the room are $3 per bottle unless booked through Hilton as a member. The room is spacious and the window has a two-set shade for lighting control instead of curtains. It comes equipped with a smart TV that can be hooked up to services like Netflix, Apple TV and more. If your stay is short, five days or less, and do not require housekeeping, it's best to forego the service. Trash can be easily left outside of the room or brought to the bins by the parking areas. We returned to our room on the third day, after skipping service on the second day, with fresh towels even though the towels were hung. The bed was made although with not so fresh sheets. You can most certainly tell it wasn't. It wasn't dirty to begin with, but it would've been nice to have gotten fresh sheets. The concierge staff continued to be warm and courteous at checkout as well. I won't mind staying here again.

Best hotel ever, great customer service and very clean rooms and facilty. I would really recommend…read morethe hotel to anyone

Operational execution at this establishment is severely compromised by a hostile and disorganized…read moresupervisory environment. While the frontline personnel are exceptionally dedicated, leadership is completely erratic. Aggressive shouting from management can frequently be heard echoing from behind the scenes, creating an incredibly tense and unprofessional atmosphere. Furthermore, communication is practically non-existent, and scheduling expectations shift without notice. Valid operational complaints are routinely ignored rather than resolved. Management is profoundly disconnected from daily realities, forcing staff to absorb unsustainable workloads during peak hours while offering nothing but empty, minor gestures instead of real workplace solutions. Service will remain volatile until a major leadership change occurs.