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    Blue Nile

    5.0 (2 reviews)
    Closed 11:00 am - 9:00 pm

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    Outlet Zales - Bad repair - the diamond is exposed on the left side and the prong is mid-shaped

    Outlet Zales

    2.8(5 reviews)
    1.5 miInternational Drive / I-Drive

    Cannot recommend this location enough! On a whim, my husband and I decided to (finally) tie the…read morenot! He unexpectedly just said 'Let's get married!' We began our search for wedding bands not knowing what exactly we wanted. Zales was the first stop. The staff was very responsive, very helpful, very patient, and very honest with their feedback on our choices. Not wanting to be impulsive with our choices, we decided to keep looking. After countless stores, we ended our search by returning to Zales. We purchased the rings we initially found at our first stop. I ended up with a wrap that went perfectly with my engagement ring (which was definitely never expected because the engagement ring was designed outside of the US!) We were able to work with Flor & Liz who were also the original service reps we were working with, as well. From start to finish..... finding our rings couldn't have worked out any better! All was perfect in our experience!

    I wish I could give a zero on the repairs. I took my wedding set in. There was a diamond missing…read moreon the wedding ring. The engagement ring just needed a cleaning. When I received them back the wedding ring had been repaired and looked great. The engagement ring had been cut clear through on the bottom and a prong was missing. No one noticed this when I picked it up and I brought it back the next morning. Luz was very apologetic even though she was not at the store when I picked up my rings. The ring was sent back - the second time I went to pick up the engagement ring - it looks as though a child repaired it. The first picture is the side that doesn't seem damaged. The second picture clearly shows how out of shape the prong is. Not even holding the diamond. The shank is so much thinner than when I originally dropped of my rings. Do Not Use these people for jewelry repair!!!! It seems they would like me to loose another diamond

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    Outlet Zales - This is the good side

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    Blue Nile - jewelry - Updated September 2026

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