I came to get a gifted watch fitted and was dismissed at the door not even speaking to anyone face…read moreto face, after asking to get some simple links removed I was told they have no watch specialist on hand and would have to ship out my watch. what kind of shameful jeweler cant even do such a bare minimum task. I felt as if my time and gas spent to drive to this location was all a waste and didn't like how I was treated and will never be returning.

I can't say enough good things about this shop & Stacey! I only wish we'd found them sooner…read more After visiting the Winter Park location from Jacksonville, we decided to go to the Orlando shop. We arrived just before closing, but Stacey & her family graciously stayed open late to show us around. I have never seen SO many unique pieces of jewelry! I fell in love with a blue zircon solitaire & couldn't leave with out it. We cannot wait to go back! If you want something truly one of a kind, look NO further. Stacey has it, & if not, she can make it!

I have been going here for years. Great, friendly service. Alas, they have moved to Cocoa and left…read morethis location!

I came in to get a brand new watch adjusted and they were so kind and very helpful. I will…read moredefinitely be back for service on my other watches.

Always friendly and give great service! I will always recommend to anyone who needs jewelry repair!read more

I've been a customer of this business for approximately four years. I originally purchased a chain…read morehere and have returned periodically for cleanings and polishing. Over the past year, however, getting service has become increasingly difficult. I was only able to have the chain cleaned about twice and fully polished twice, despite multiple attempts, because I was consistently told there were no available time slots and that the wait was around two weeks. On or around December 9, I stopped in again to ask about having the chain cleaned. I was told once more that the wait would be two weeks. I then asked whether there was an option to pay extra for faster service, as many businesses offer express or priority options. This was simply an attempt to find a solution after repeated delays. The response I received felt dismissive, and I was told that faster service would require stopping work for other customers. I left without issue and was not refused service at that time. Based on that ongoing experience, I posted my initial review. On Friday, December 13, I returned to the store hoping to address the situation professionally and see if my concerns could be resolved in person. When I entered, the front desk employee immediately identified me as the person who had left the negative review. There was no attempt to discuss my concerns or work toward a resolution. The interaction escalated quickly. My review was referenced aloud, voices were raised, and I was repeatedly told to leave the store using profanity. One of the men behind the counter stood up and shouted at me while directing me to leave. Although there was no physical contact, the behavior felt intimidating and unprofessional. At no point did I raise my voice, use profanity, or threaten anyone. I chose to leave to avoid further escalation. For clarity, I was not refused service prior to leaving a review. I had been a paying customer for years. The refusal of service and hostile interaction occurred only after my review was identified. This update reflects my firsthand experience as a long-term customer and is shared for transparency so others can understand how feedback was handled in my case. Additional context to my previous update: When I returned to the store, both the front desk employee and a jewelry staff member immediately identified me as the person who had left a Google review. That recognition happened as soon as I entered, before I had said anything. Instead of attempting to address my concerns or resolve the situation professionally, the interaction escalated. Voices were raised, profanity was used, and I was told to "get the f*** out." One of the jewelry staff members stood up and shouted at me while directing me to leave. The front desk employee also participated in the confrontation. Although no physical contact occurred, the behavior from both individuals made me feel uncomfortable and unwelcome. I remained calm, did not raise my voice, and chose to leave to avoid further escalation. This update is shared only to accurately document how feedback was handled in person.

Customer serious top notch but the jewelry is breathtaking!! Highly recommended! The owners were so…read morenice and accommodating. We had visited this jeweler to find a diamond to replace the diamond that fell out of my wedding ring. He not only gave us a break on the price of the diamond but also made sure that the new diamond was secured with extra crowns to hold it in place. It's so nice to find a jeweler that we can trust with our precious jewelry.

Someone needs to fire Virgnia. Very rude and unprofessional and spoke down to me. Very pretty…read morepieces but I wouldn't give a dime to a place that hires people like her.

I'd yanked my necklace off a few months ago and have been waiting to get it fixed. I saw the…read morereviews on yelp and decided to stop by. I asked if they can fix my clasp. The lady behind the counter said "sure" and in 3 minutes, had it fixed! WOW! Talk about fast. They were so nice. I was in shock. I didn't even ask their names. I know I'll be back. So grateful to them for fixing my necklace!

Always quick and dose a quality job for a decent price. Need a new battery and band fix quickly…read morestop by here

The open sign is on. It says ring the bell to enter. No one comes to the door when you ring the…read morebell. What's the point of being open if you're not going to let anyone in? Do better.

BE AWARE!!! of this place they alter your jewelry without consulting and on top they charge for it…read more The customer service also sucks!! The one lady in there was by far ther rudest inconsiderate employee. Super shady

I came in because I needed a watch resized. The staff were very friendly, and the lady was very…read morehelpful and efficient in helping me out! She taught me how to wind it as well. Would recommend this place if you need watch work done!

Great repair service. Highly recommend Needed pearls re strung. Good Price…read more AAAAA+++

What a great place. Very friendly and professional staff. Family-owned and operated. I have been…read morehere numerous times and have always had a wonderful experience. Nice selection of jewelry and its repair. Love the atmosphere of this place. I highly recommend this business.