We have always been super happy with Blue Water Pools. They test your water for free (bring in a sample) and they're always spot on with getting our pool back to clear and blue. They're very busy but have always made house visits in a respectable time frame. We are forever customers. read more

Complete disregard for customer service and Unresponsive to a sickening degree. Asked for a leak test three weeks ago and was told I'd be put on the schedule. After multiple follow ups they tell me today that they will not be able to get to me in time. Sucks this is the only pool service company in Port Huron as now I am three weeks behind schedule and am going to be cutting it dangerously close to winter with getting my leak identified, repaired, and on someone else's schedule for the closing. Will tell you what you want to hear then screw you later. Stay away. read more

Another one of your quote one price and raise it after partial completion. Dont bother with the deadlines or other nonsense he tells you

Todd P**ll is an independent contractor who works for Blue Water Pools in Port Huron, Michigan. Blue Water Pools provided us with his phone number when we wanted a pool liner installed. Blue Water Pools gave us a price of $450.00-500.00 to have our own liner installed. We contacted Todd and he gave us a price of $775.00 because "the pool was next to a deck". Keep in mind this was an installation of our OWN liner we had purchased online and was for Todd P's labor only!. He said He decides the price on his work, NOT Blue Water Pools His price was considerably higher than what the store had quoted us and we told Todd this and he said that he would also hook up the PVC pipes to our swimming pool and Blue Water would take care of the Hayward Heater repair which we also needed done (as he didn't do heaters). He never did the job correctly. First, he said our liner we purchased online wouldn't work, even though the box said it was the right size, and we did end up having to return it and purchased a $530.00 liner from Blue Water Pools, which we had to go pick up at their store. After he installed the liner he took off and the next day he sent a few young boys out to complete the job of hooking up the pipes. Since the water level in the pool was not to the point where the pump could be turned on and the pipes checked for leaks, one of the boys collected the money and signed a hand-written (by us) receipt and said that if there were any leaks that Todd would come back and fix the leaks. These details were also written out on the receipt WE had provided, (since I have a hard time just paying out nearly $800.00 in cash and not even have any sort of proof of it: hence, our hand written receipt). There were 5 leaks (2 due to gaskets, 3 just not tightened enough) and we contacted Todd to let him know. He sent 4 boys to supposedly fix the leaks, however, when they came they said they didn't have the parts ( $2.00 gaskets) on their truck to complete the job. If Todd knew there were leaks, why did he not send the boys with the parts they needed to fix them? I had even texted him before they came, took pictures of the leaks and told him what we probably needed (O-rings/gaskets). I called Todd several times and he finally got back to me, basically stating that he only does liners and this wasn't his problem. In other words, reneging on his original verbal agreement when giving us the original job quote. All of this after we paid him $775.00, $275.00 of this was to hook-up the pipes which he did not do. Also, we never received a receipt from him after he said he would mail our receipt to us. Maybe he takes all his money "under the table" and that's the reason for no receipt; BTW, when I first met him I asked if he was licensed, and he said he was, which I seriously doubt after all this. Blue Water Pools gave us a price of $450-$500 to install the liner. Todd charged $775.00 and agreed to hook up our PVC pipes and he did not do this properly. We had to pay another company to do what we paid him to do. Money is hard to come by, when you are on a fixed income. All I can say to myself is live and learn!!! read more