I am sad to write this post. I moved out of state to Florida. When you are trying to get newly…read moreestablished at many places at once you cannot remember which places you signed document on no show/late fee. My first appointment here was wonderful. I loved the provider I saw. I did cancel ahead of time my follow up visit with provider since I could see the labs online and I knew the answer was that my labs were normal and there would be no treatment needed. Many months later I woke up with a swollen eye. I called clinic and asked if I could get squeezed in that day. And wonderfully yes and I was happy. I also work in the health field and have patients. I was discussing my patients and lost track pf time. I started heading to this practice. I knew I'd be maybe 20 min late so I called. The lady on the phone was very nice. But said I was too late for the appointment and I understood. I asked the lady on the phone would I be charged for missing an appointment. Her answer was a "no don't worry you will not be charged". She asked if I wanted to get rescheduled. I told her that I didn't know if I could fit it in the next day but said okay good ahead and book it. Even with me expressing that I didn't know I could make it, the lady on the phone never said that if I somehow can't make it that I will be charged. Maybe I am an idiot, but I thought when I asked her if I'd be charged and her answering no, that that meant the place had no fees for missing (some places don't). I couldn't make the rescheduled visit. And yet again I spent a whole day with my patients and was not able to make it. I admit I didn't call them but was very busy and the practice was closed by the time I left work (6:10 pm). I notice a $50 fee today for missing. I called the practice and expressed my confusion with what the lady on the phone said as no you won't be charged for missing statement. I was polite. I asked for manager to reach out to me. Instead of customer service and asking me the patient what all happened and listening, I get a long text of dry black and white: "...Our office has a late cancel/no show policy that was informed to you when you initiated care. Due to the late cancel we waived the first fee and then you proceeded to no show your appt without contacting the office. Unfortunately, we are not able to waive this fee since this is your second no show/late cancel and have been aware of our office policies..." I was disheartened that they didn't even ask me about the situation. No, I was not aware of their policy even though I signed it many months ago. That is why I asked the lady on the phone if I am charged for missing the appointment. I sent a text back trying to explain that and got another dry black and white response back that I signed the documents on the no show/missed in July. I messaged to cancel all my appointments at their clinic. I wanted time to think about if I would want to come back or not. It was simple. No extra words. Was never mad. Frustrated, yes, but never angry. Just said to cancel all my appointments at their clinic. I tried to get back on the patient portal to pay the missed appointment balance and it will not let me on. So I text the number back asking if my portal was closed. I was met with a text that said "Your chart has been closed as you requested as you were not in agreement with our attendance policy. Please establish care with another Provider. Your No show fee has been waived..." I tried messaging back saying I never asked for my chart to be closed and never said I won't be in compliance of a no show fee. I do not mind paying no show fees when I know about it. That I simply was frustrated at their practice for the miscommunication of the lady on the phone saying there was no missed fee and was hit with a fee and appreciated a phone call to express my disappointment in a calm way. No response since. I'm pretty appalled at their customer service skills. It's a pity. I was excited to have this place as my family doctor place. Maybe they were jaded by patients not wanting to pay no show fees that they disregarded me wanting to politely talk about it. It is a shame. ​​

when i started with this practice 3Y ago they were fine, then i asked pham if she would sign me off…read morefor a basic med for my private pilot medical, she said no because i have high BP, versus saying let's see if we can get you to a cardiologist to try and get your BP to normal levels then we'll revisit. 0 flexibility and a complete incompetent! For the last 3M I've been in contact with the FAA and they've requested my patient records for reexamination. I called a week ago friday and left a message for my patient records which is state and federal law, called back Monday and she said they were just going to call me and asked for my email address and she would email me immediately with access to my records, a week later i just left another voice message, which i'm certain having seen my phone number they just put me into voice mail. so now i'm forced to go to the FL Board of Medicine to report these liars, while this just delays further my ability to reinstate my FAA medical. I can only hope the same happens to her one day for malpractice, what a disgrace!?!?!?! Dennis Rousseau

Awesome! Absolutely fantastic experience with InCare. The customer support is outstanding, and they…read moregenuinely care about providing the best possible service. They are responsive, efficient, and professional. I will definitely continue using them and wouldn't hesitate to recommend them to friends and family!

I had my first appointment here today and I was very impressed The doctor was on time and his staff…read morewas very helpful and extremely pleasant. The doctor clearly stays up with all the latest medical developments he took the time to discuss my current treatment and my future treatment that made me feel confident and comfortable. I highly recommend this practice and I look forward to continuing my Care here.

This was the best hands down Doctor and staff members office. I have now the experience of…read morecalling him mine. :) They are a hidden gem for sure. They took time to actually listen and understand what I'm dealing with and want to help me instead of ignoring what I'm saying. Dr. Qilin Lu thank you so much for helping me this hardest time in my life. If anyone is in need of a amazing doctor's office they help and get you an appointment right away.. Thank you for treating me as a patient.

If anyone is looking for an awesome primary care doctor this is the place to go! I was able to get…read morean appointment quickly even during this busy holiday season. Dr Lu is a true gem and his quality of care is unsurpassed. The front office staff is so pleasant and a joy to deal with. I was thrilled they take my insurance but frankly I'd pay out of pocket to go here.

Highly recommend! This place is a well oiled machine. I only…read morewaited a few minutes before being called and I was with a staff member almost the entire time I was there! Definitely a busy place, needed to park in the adjacent parking lot, with large spaces as every spot was taken at STC. Have all of my appointments booked and scheduling was simple and fast. Really appreciate this type of place-fast, efficient & friendly.

Amazing experience from start to finish. Highly recommend South Tampa Cardiology. Thanks to…read moreeveryone.

Came in for hubs. He hurt his elbow and was in a lot of pain. I originally booked the appointment…read moreat the location on N Dale Mabry in Carrollwood however when we arrived there e we were told they didn't have techs there should the dr need a scan to be done. So we were referred to this one and the staff moved our appointment out 30 minutes and changed to this location for us. All staff is typically so patient and friendly which is why I love Guidewell and would recommend to anyone. Arrived at this location to be greeted by friendly staff. The clinic was super clean. We were taken back within 5 minutes. Nurses and Dr were also very friendly. They take the time to learn the issue and walk the patient thru care. I'll always recommend Guidewell!

It says a lot that I'm giving this a 5 star review.....but you'll find in my details why and…read morealthough this place is a bit farther than several urgent care facilities near me, I believe they are sufficiently staffed and have the proper equipment for an urgent care and is a fantastic alternative to an ER. I will say.... it would be great if they (or ANY) urgent care would remain open past 7 or 8 pm. I remember back in the day places used to stay open until 10-11 pm. It doesn't exist anymore but I wish this place would be. On to the review... So I was experiencing some symptoms I had never had before and while trying to reach my primary care and other Drs for some assistance in what I was feeling and maybe how to handle, I was not able to get through nor get any return calls in a timely fashion. I went to another urgent care close by and they did not have the equipment available for what they were suggesting and recommended Guidewell. I was reluctant because it was way up the road, it was getting late in the afternoon, the traffic etc and still not getting any answers on how to diagnose and treat my symptoms. I took a chance, I called on the way and made an appointment. When I got there, the staff was very nice, they helped me get started with the check in process and the wait time was not that long, there were a few people ahead of me. Plus I had the appointment if there was a long wait. Once I was brought back, they triaged me, asked all the questions and immediately started with BP and the basic stuff, then they didn't just take blood but in case I needed fluids they put in an IV that would give them the option later rather than sticking me twice...luckily I didn't need fluids. They ran quite a few tests and in a very timely manner. When it was time for the doctor to come in, she listened, she was patient, she was very professional and cordial and very thorough going over my results and recommendations. I would definitely come here in the future...but beware the hours.

This is the only place I will go when I'm sick or have a medical emergency. You get the best care…read moreever. From the moment you walk through the door until you leave you will get the best care from great nurses and Dr's. The waiting area is big. It's very clean. They offer several services. If you are just needing a physical, X-rays, minor cuts or immunization they offer it all

Amazing staff and a thorough examination I didn't make an…read moreappointment, but were gracious enough to take me in. The ladies at the front desk,rock

Outstanding service. Quick and pleasant. I was impressed with the delivery person. He was quite…read morejovial, efficient, and pleasant. He even called a head of time to tell me he was on the way.

DeliveRXd is the best for my healthcare needs! Joseph the pharmacist that helped me is especially…read moreknowledgeable and kind. I highly recommend this place!!

The staff is super friendly and helpful. It's easy to get an appointment when needed and I feel…read morecomfortable there.

Really nice and helpful staff, they also offer walk ins and results are also available fairly fast…read more, I 100% recommend this clinic !