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    Bluebonnet Pediatrics

    4.0 (4 reviews)
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    New Braunfels Pediatric Associates at Common Street

    New Braunfels Pediatric Associates at Common Street

    3.1(22 reviews)
    2.2 mi

    EVERYTHING has gone downhill since they sold the practice. Disorganized, ill-informed, slow…read moreresponses, if you can get a hold of anyone at all to answer your question. Not good.

    We were patients for many, many years. We had amazing experiences with every doctor, nurse,…read moresecretary and staff member prior to the corporate take-over. We left the practice due to this (and our pediatrician retiring). Even when the company was bought-out, the local staff were so great. However...Due to the corporate take-over, the management of New Braunfels Pediatrics has gone downhill. I requested in early August that both of my children's records be transferred to their new local pediatrician office in town. There is a partnership with the medical records department that funnels into Vital Charts. Between New Braunfels Pediatrics and Vital Charts and a lot of hand-holding by me (Mom), it took 32 business days for my children's records to be received. The New Braunfels Pediatrics' office manager contacted me twice (once per my request and once on her own accord to follow up), but I was not contacted after the records were in the possession of the new pediatrician's office to verify with me. One of my children has an ongoing medical condition. The fact that his new doctor did not have access to his life record for that long is completely unprofessional and uncalled for. I, at one point, requested they drive the records over themselves, or me coming up there for them to print their records, and was denied because they can't authorize the release of the records, Vital Charts has to. They were being transferred to a local office, a 10 minute drive away. Shame on New Braunfels Pediatrics for allowing this long of a gap and shame on Vital Charts for taking so long to properly release these records. Parents should not have to hold the hands of the medical secretaries to ensure records are where they need to be. IF NB Pediatrics handled their business IN HOUSE (like they used to) I know it would have been handled in a timely manner. Thankfully the issue is now resolved, but it took at least 5 phone calls to both agencies, along with a threat of reporting, for this to actually get done.

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    New Braunfels Pediatric Associates at Common Street
    New Braunfels Pediatric Associates at Common Street
    New Braunfels Pediatric Associates at Common Street

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    Bluebonnet Pediatrics - pediatricians - Updated June 2026

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