When my gastro dr told me I had a choice between Seton or St David's, I called both to discuss…read moreappointments. At Seton, it ended up being a phone call out of the country to a call center. Really annoying delays when we would talk. We kept talking over each other. Difficult to understand, & they didn't see to have any compassion. Just another phone call. I called St David's & talked to a real local person, who empathized with me. Night & day difference & the choice was clear. I had a couple tests scheduled at the outpatient imaging center. The day of my testing, everyone I interacted with was smiling, upbeat, & so friendly. They seemed to go out of their way to make sure I was comfortable. Big shout out to Ashley who helped me with my Hida scan.

I am a medical professional and I appreciate the level of care and communication provided by Dr…read more Ley. I also appreciate being given choices on how to best heal myself. Knowledge is power and I love that I can exercise my power within the bounds of being a patient to an obviously intelligent physician. I am very grateful for his compassionate care. The office staff are also very kind and attentive. Much appreciated!

Over time, both Dr. Neyman and PA Julienne Calamlam became increasingly absent and disengaged from…read moremy care. Appointments felt rushed, questions went unanswered, and there was little sense that anyone was truly paying attention to my ongoing treatment. Things took a turn for the worse when they switched to a "pay-for-monthly membership" model. For patients who couldn't or didn't want to sign up for an expensive subscription just to receive basic medical services, the message was clear: pay up or move on. That message became literal when I received a single written notice that they would no longer be providing care. There was no real transition plan and no effort to ensure continuity of treatment. As a result, my prescriptions were suddenly left unable to be filled, putting me in a stressful and medically risky position. Responsible medical practices don't leave people without access to necessary medications. The lack of communication, professionalism, and basic concern for patient care was shocking. I would not recommend this practice to anyone who needs reliable, attentive, and ethical medical support.

I've been a patient here for over 18 years and always had great experiences in the past, but…read moreunfortunately, the service has gone downhill over the last five years. This year was the worst yet -- Dr.Neyman retired, and no one notified her long-term patients until just two weeks before she left. That is completely unprofessional and unacceptable, especially for those of us who rely on her for ongoing hormone therapy and care. To make matters worse, it's nearly impossible to get anyone to call you back regarding lab results or prescription refills. The office refuses to follow up with the pharmacy, leaving patients without essential medications. I've had to physically drive to the office just to get answers -- and even then, it feels like no one cares about long-term patients or is willing to guide us on next steps. You're left feeling lost, ignored, and without medication. The phone lines go unanswered for hours, and there's no clear communication or support. After nearly two decades of loyalty, I'm heartbroken and disappointed that this is how patients are treated now. No one should be left without care or direction -- especially by a doctor's office we've trusted for so many years.

The actual surgical center, staff, intake process, etc., and care quality are absolutely excellent…read moreat this facility. I have never had staff treat me so well and so kindly from the time we entered the door to the outpatient surgical clinic until we left. This review's rating is solely about the billing practices at St David's. The only truly negative, and frankly completely unacceptable, part of my experience has been the St. David's billing department. It is atrocious. I would rate it 0/5 stars and strongly advise anyone to avoid St. David's unless they have absolutely no alternative solely for the billing experience and absolute nightmare that results after your procedure. This is despite the completely excellent surgical staff, nurses, etc., plus my amazing OB/GYN and his team. For the level of care and expertise of the staff, again, EXCELLENT. We were required to pay $900 upfront, yet we have since received at least three additional bills--each one different, each one increasing the total cost to almost double the original amount. The billing team also is very sketchy about requiring this $900 upfront - they claim they won't intake you AT ALL unless you pay for your surgery ahead of time. The bills don't even look like they're from the same organization: different paper, different formatting, and even different account numbers. When we call the surgical center to verify whether these bills are legitimate, the billing staff can't provide answers. They can't explain the charges, they hesitate to provide itemized statements, and they seem completely unaware of why multiple bills are being issued. It is infuriating and exhausting, especially for someone recovering from a fertility-related procedure. Our healthcare system is broken, and St. David's billing department exemplifies that failure. Considering my surgery went exactly as planned, there is absolutely no reason we should have received anything beyond the original bill. This process has been a nightmare, and no patient should have to deal with this.

My wife went here for a knee replacement and our experience including an overnight stay was great…read more Excellent service friendly and helpful staff throughout our visit. I would highly recommend going here. Nothing but great things happened here with great staff, super clean easy to park all was great

It was the closest near me and the emergency room was a good experience. The guy behind the counter…read morechecked me in quickly and within 10 mins my name got called. Adriane was my first point of contact and he was great through the whole process! These things do take awhile and a lot of people coming. My main doctor was awesome I think her name was Lidnsey but I wish I could make her my primary care doctor she was Amazing.

Great staff and here's a pic of the heart healthy diet as of 8/6/26. I couldn't find and pics…read moreonline so I'll put the whole thing here.

My father recently had his defibrillator battery replaced at this hospital. We've spent a lot of…read moretime here over the past 16 years. They've made improvements to parking and the rooms, but the café and food options still need some work. The check-in process for day procedures could also use improvement. It seems they are updating the lobby area as well. The staff is attentive and does their best, and I had a great experience with the ER staff during my last visit. However, the follow-up care after the ER visit could be better. Overall, this hospital is one of the better options in the Austin area. After reading others' reviews and their experiences, I've realized that many of the issues are common across hospitals in the US medical system, not just this one. I am glad we have the doctors of St David's South on my father's medical team. They have given us 16 and counting bonus years.

My mother was brought to the ER after suffering from severe diarrhea for two weeks. At the time of…read moreadmission, she was extremely weak and unable to retain any liquids. Despite her visible dehydration and the difficulty staff had establishing an IV, she remained in the ER for approximately four hours without receiving any IV fluids. Before being discharged, she suffered a physical setback, yet she was still sent home. The following day, we were notified that she tested positive for C. diff. It is deeply concerning that a patient in her condition, with what turned out to be a serious infection, was brushed off and discharged while still thirsty and weak. We now have to wait several days to see her primary care physician for follow-up care that should have been initiated or supported by the emergency team. I am disappointed by the lack of effort and the dismissive attitude we encountered during this visit. I would appreciate a review of her case and an explanation as to why standard interventions, such as administering saline fluids, were not provided given her symptoms. We can do better for all patients.

The most caring, professional and knowledgeable practice I have had the privilege of working with…read morein the delivery of (soon to be) two babies! Dr Rodger's is above and beyond what I could ask for in an OBGYN and my concerns have always been heard and given simple answers to resolve any questions. I tried several other practices in the Austin area before deciding this was the one. We will always live nearby as long as I'm having children, her pre and post operative care is tops.

Terrible staff and facilities, I would not recommend this practice. During my pregnancy, I dreaded…read moreevery appointment because of repeated rudeness from front desk and clinical staff with no apparent reason. I consistently waited 30+ minutes past my scheduled time, and staff seemed indifferent to patient concerns. This should be an exciting, vulnerable time, but instead I felt stressed and unwelcome at every visit. No one seemed to genuinely care about their patients' experience besides the Doctor themselves.

I came here for a mole removal procedure. During consultation, the doctor and everyone else were…read moreall very nice and professional. The doctor examined my face and addressed all of my concerns. The actual procedure went very quickly. Sent me home a care package and instructions. Coming back for a follow up soon!

Dr. Jeffrey Cone and his staff are truly the best! I had a scar revision on my cheek back in 2021…read morethat unfortunately left dog ears, and the original surgeon offered no help afterward. I spent so much money trying to fix it with laser treatments, microneedling, and other options, but nothing worked, and no surgeon in San Antonio was willing to excise the dog ears. Then I found Dr. Cone in May 2025, and everything changed. He was the only surgeon willing to take on my case, and he did an incredible job with the excision. I finally have my confidence back! Not only is Dr. Cone highly skilled, but he is also so kind and caring. His staff is just as wonderful, everyone made me feel comfortable and supported throughout the entire process. I'm so happy I trusted him and cannot recommend him enough!

Fast in and out for a cold symptom. Surprised they did not check me for Covid or flu.read more

I simply cannot adequately express how grateful I am to Dr. Smith and Dr. Chavez! Because of their…read morequick response to my husband's condition and GOD's intervention, my husband's life was spared when these two doctors sent him to St. David's North by ambulance!!! Thank you both, and may GOD BLESS you!

My nurse, Ashley B., was amazing! A compassionate nurse makes all the difference and I'm so…read moregrateful to have had one.

Overall, my hospital visit was a great experience, with the EXCEPTION of my interaction with the…read morevisitor information staff member, Mrs. Theresa. I understand that everyone has a job to do, and I respect that. However, I believe those working directly with patients and visitors should approach their interactions with professionalism, patience, and empathy. Unfortunately, my experience with Mrs. Theresa was quite different. When I attempted to explain my situation and ask a question, she did not allow me to fully explain and repeatedly spoke over me. When she did respond, her answers did not address the questions I was asking. I was ultimately told to go ask the ladies at the Emergency Department check-in desk, which really was not their job. What was most disappointing was the manner in which I was treated. Her tone and demeanor came across as dismissive and rude, and I felt as though I was being ignored rather than assisted. I have visited this hospital many times and have never experienced this type of interaction at the front desk or with the hospital staff. I am sharing this feedback because I believe visitor information is an important first point of contact for patients and families. A simple smile, a little patience, and a willingness to listen can make a significant difference, especially when someone is already dealing with a stressful situation. I hope this interaction can be addressed appropriately and that staff are reminded of the importance of treating every visitor with courtesy, professionalism, and empathy. My overall experience at the hospital was positive, which is why I was especially disappointed by this one interaction.

No issues at all .. The making of the appointment was easy though we did have to wait almost two…read moremonths for the procedure for Mrs. Texas. Checking in was flawless as was everything that followed. All of the nurses were very professional and very friendly. Mrs. Texas had a team of three nurses, an anesthesiologist, and of course her doctor. They make a wonderful team. Everything went very well with no issues.

Horrible experience. Do not have your procedure here!!!…read more I went in for a colonoscopy. I had 6 different nurses for each "stage". What the hell? You'd think I was getting a heart transplant. The nurse, Megan Davis, failed miserably at putting in my IV. She tried twice even though I told her what she was doing hurt like hell. This nurse should NOT be sticking needles in patients. Finally she gave up and sent in someone who knew what she was doing. Why do I have to be practice for your inexperienced staff???!! I was already not having the best day of my life - got to remember it with a huge bruise that took up the entire back side of my hand for a full week. Awful! My "procedure" nurses acted like I was a corpse. No explanation of what was going on, just pulling at my gown, slapping sensors on me, pushing me here and there, sticking tubes up my nose. WHAT?! What is wrong with these people???? Afterwards, my "recovery" nurse argued with me when I handed her a list of in-network labs where I should have my pathology sent. She told me, "I don't think you can pick where we send it. We just send it where we need to." WRONG LADY!!!!! I have every right to make sure I get an in-network lab and I'm handing you a damn list of them. Learn your shit people. AWFUL!!!!!!