When my gastro dr told me I had a choice between Seton or St David's, I called both to discuss…read moreappointments. At Seton, it ended up being a phone call out of the country to a call center. Really annoying delays when we would talk. We kept talking over each other. Difficult to understand, & they didn't see to have any compassion. Just another phone call. I called St David's & talked to a real local person, who empathized with me. Night & day difference & the choice was clear. I had a couple tests scheduled at the outpatient imaging center. The day of my testing, everyone I interacted with was smiling, upbeat, & so friendly. They seemed to go out of their way to make sure I was comfortable. Big shout out to Ashley who helped me with my Hida scan.

Why do we need to fill out the same paperwork three times?…read more Time wasting health care practices abound.

Dr was dismissive, forgot to share test results and seemed to forget I had a fever. I took a Covid…read moreand flu test and heard no word if it came back positive or negative. Was referred to a GI doctor for my stomach issues only, even though I complained about a fever I've had for 3 days. I came in around 9pm so it seemed like they wanted to go home as fast as possible. Also no hand soap in the waiting room bathroom? Not even a soap dispenser in sight. Save the time and go to a different urgent care EDIT: Found out I had severe dehydration and a nasty virus that needed attention from the ER. Wish I would have received better care.

I called ahead and asked how long the wait time was. They told me it was an hour and a half I said…read moreshould I make an appointment and they said yes then I made the appointment and then I got there and then they said the wait would still be an hour and a half even passed my appointment time Completely unprofessional. Would not ever return to this clinic. Actually make that wait two hours they keep adding more time on.

Sujata Jere doesn't listen and said I'm depressed. Everything I mentioned she threw out the window…read moreand wanted me to fill out a questionnaire. I should've ripped it up and left with the nurse!! I don't recommend unless you are depressed, maybe she can help you..???

I need to have prescription renewed and left a message for a call back more than an hour and 20…read moreminutes ago. What kind of business other than in the medical field would get away with this kind of customer service?

I had to bring my teenaged daughter after some complications from anesthesia (not performed by Dr…read moreShaw). The staff put us at ease from our first contact. The surroundings were calming. Heather, Dr Shaw, and our nurse (can't believe I can't remember her name) made sure my daughter understood what was happening and what to do. She was able to sleep after that visit. I've been to other urology practices in other cities and this one is by far the best I've experienced.

TO DR. SHAW, TO YOUR INVESTORS, OTHER OWNERS, AND TO YOUR POTENTIAL PATIENTS…read more You all are using bad business practices. I UNDERSTAND THE SURGERIES GO WRONG. BUT IT WAS MORE THAN THAT. Training moment for you all, please read. Hopefully other people can avoid this scenario. Do not use this urologist, go anywhere but here. Nothing but problems. 1. Dr. Shaw gave me a vasectomy and several days later I had a giant lump on the right side. Went back several times over the next few months to see him and only saw his associates who gave me round of antibiotics, three rounds in a row before addressing any of the problems. I would request to see him on the phone they would say yes it's with him and it would just be another person who's never seen me before. The last visit I had was with a woman who actually shot me straight and said this is not normal and did not want to give me a fourth round of antibiotics. 2. After these multiple visits request requesting him but getting a nurse or associate I Literally had to stand in the office and demand to see him, they pulled me aside because I was being a squeaky wheel demanding to see the surgeon who bought my operation. Hence, I finally got to see Dr. Shaw directly after months and months of pain and suffering . 3. He told me that he no longer uses the technique that he used on me for this very reason, he could fix it, but it's a surgery and he has to put me under and my insurance would not cover it. He also agreed he would not bill me for that appointment. He looked in my eyes, shook my hand and told me he would not bill me. 4. Months and months later I get a bill for that visit from Dr. Shaw's office. Today I called and when I questioned it, they said they would take the co-pay off and I asked if I should call my insurance agency so they can take the entire visit off as discussed. The associate at Dr. Shaw's office hung up on me. They are trying to cover their tracks on a false bill in over billing situation She then handed me over to the practice manager. Large lump is still here and I've seen another urologist to see about taking care of it. I do not recommend using Dr. Shaw because of his inability to see a patient directly after a surgery when something went wrong. I had to stand my ground and demand to see him before he would. Then he made false promises and build me in my insurance anyway. If I personally would rate him as a surgeon, I would say one star because he botched mine, but I'm sure some things go wrong. The true one star situation here is a lack of ability to address the problem, when he did address the problem he made false promises, The manager said she would call me back in three days. I'll have another post on this in three days to see if this was taken care of. I'm also contacting my insurance agency to report an over billing statement. Dr. Shaw, hello from Travis hope you see this and I'm sure you remember me. Again, the one star is not because you botched my surgery. It's because of lack of the ability to own up to it, are you going through three rounds of antibiotics for something? That's not an infection, me having to stand in front of your office and demand to see you before I could see you again, and then making false promises to me afterwards. You looked me directly into my eyes and shook my hand and made me false promises. This is on you, Dr. Shaw. I'm sure you're a good surgeon and this is not the standards of your operation. I hope this is a training moment to make your process better.

If there was a way to review ADC Round Rock facility and staff separately, I would give the lab…read moretech and reception a 20 out of five, and the physical facility a zero. Reception was friendly and helpful. The lab tech was friendly and extremely helpful. Now to the issue that I find unacceptable: the lab tech is crammed into a room the size of a modest walk in closet, and is by herself. If I had known what the setup was like, I would've avoided this clinic. I was looking for an alternative to BSW Round Rock clinic, but This is not it for me.

I have been here a few times. Customer service was nice but Sujata Jere, M.D. doesnt seem to really…read morewant to listen to you. OK i smoke but that is not what i was there for. But all she kept harping on is me quitting smoking. Hello ..Im an adult! We all have our vices. So round and round we go and she still isn't listening to why im actually there that day. Long story short, find someone else if you can. Or if you like not being listened to she is the one for you!

If you have to get your boobs smashed, this is the place to go. :-)…read more I got my first mammogram here recently, and everyone was kind, understanding of my trepidation and gentle. I'd heard of the horror and discomfort of mammogram technology (basically a vice that compresses and flattens), but the machines they use don't pinch too badly. I'm not afraid of the boob-smashing anymore. Yay!

Today I had my labs drawn and I have to give a shoutout to Adelle. She was a one stick wonder and I…read morecan say enough good about her demeanor. She is everything everyone needs on a Monday morning. Her attention to detail all while showing respect and a positive attitude. Praying she keeps up the good work and showing that bright smile!

If I could give zero stars, I would. I was referred to Austin Diagnostic Clinic for a neurological…read moreexam, and it has been nothing short of a nightmare. My referral was faxed to them three months ago, and despite repeated calls and follow-ups, I have never received a single update, call back, or confirmation that my referral was even processed. This clinic clearly does not care about patients. The lack of communication, accountability, and basic professionalism is astounding. Healthcare should be about compassion and responsiveness--here, you'll only find indifference and incompetence. Save yourself the stress and look elsewhere. Austin Diagnostic Clinic has proven to me that they are disorganized, unresponsive, and ultimately dangerous in how little they care about the people who turn to them for help.

I can't thank all of the staff more for the care they provided my wife and newborn daughter the…read morelast 4 days. My wife was induced Thursday and delivered Saturday morning. We stayed in the postpartum unit until Sunday night. The quality of care was outstanding but the staff cared so much. They went above and beyond for our family.

This place is utterly ridiculous I almost lost my mom due to negligence and incorrect practice. My…read moremom was pregnant with twins and her water broke the hospitalized her until she was ready to birth the twins. They gave her a cervix exam and my mom (who is a nurse) stated that the equipment wasn't sterilized but whoever it was insisted it was and just ignored her concern. NEW FLASH!! It wasn't sterilized and in result to that my mom lost one of her twins and one currently in the ICUA due to getting an infection from this place. HOW DO YOU GET AN INFECTION FROM A HOSPITAL/FACILITY THAT FOLLOWS PROCEDURES AND RULES TO PERFORM SAFE EXAMS/PROCEDURES. This is so insane her heart rate was above 100 which is not her normal I almost lost my mom due to incorrect practice. Why couldn't they just re sterilize it?? To ensure their patient who is CONCERN of what's about to enter their body. Yall will be getting sued

I received an infusion there a couple of weeks ago. The medical person was careful when inserting…read morethe IV, which is always GREATLY appreciated! Everyone was pleasant. They brought me warm blankets when I got cold from the infusion. Reasonably pleasant experience when it's SAVING MY BRAIN! JWB

I came for the first time today to find a new primary doctor and I was very pleased! The front desk…read morestaff were very friendly and parking was plentiful and the building was easy to find. I met with Dr Irina Dimitrova for my wellness visit and she was SUPER knowledgeable, calm & kind. I felt very safe and the appointment was super quick and easy. The lady Juliana who drew my blood I didn't even feel the needle go in it was SO impressive and I have extreme needle anxiety! I totally recommend this place it was clean and a nice calm vibe.