Absolute waste of time and money. First time and last time to go here. Scheduled an appointment for…read moreyearly check up and refill prescription. checked in paid my fee and gave my insurance. An hour later after talking to the doctor 5 minutes I left with no check up or meds. But they tried to schedule me a second appointment so I could get what I came to them the first time for. Called cheating insurance companies and double charging. Now I have to find a real doctor and take another half day and spend my fuel and time to get a decent soctor. I plan on filing a complaint with the state board of health.

Dr Supkay, her nurse, and the staff at Brushy Creek Family Physician are top notch…read more Dr. Supkay is a professional & compassionate doctor. She is thorough and proactive with her healthcare approach. She also stays current on the healthcare industry to ensure you get the best care and most current protocols based on ethnicity where relevant. This sets her FAR apart from other physicians in the area. I would drive a million miles to see Dr. Supkay. Setting up appts, request of refills, insurance is all an ease due to the excellent attentional to detail & communication. They also have an amazing patient portal which makes communication with Dr Supkay & her nurse very easy. You can also make refill requests & get lab results from the portal. I absolutely LOVE that Dr Supkay does NOT keep your lab results hostage. As soon as CPL completes them, Dr Supkay allows us to see them. And she follows up to discuss of course. The convenience of CPL being located on site makes any follow up labs easy breezy. Highly recommend Dr Supkay as part of your medical care team!!! Thank you Dr Supkay & staff for the continued compassionate care!

I originally started seeing Dr.Holly (everyone uses her 1st name) when my normal dr went on…read morematernity leave. I never switched back after the other doc had her baby. Dr.Holly never rushes you, always listens and explains everything thoroughly. Shes really super sweet! The office normally keeps a few appts open for same day add ons, so if you have something that can't wait you can probably be squeezed in same day.

Dr. Holly is an incredibly sweet woman along with her usual nurse Ashley. They both have been with…read moreme through endless medical complications for over 4 years and I wouldn't want another primary care physician. It was difficult to see her at first this isn't a 24 hour clinic. Dr. Holly takes her time with every clinic and doesn't phone it in. So if you want the fast food version of proper medical care I wouldn't her for that goal. For persistent, personal care? Definitely.

I am a nurse & quality care is very important to me. My spouse & I see both see Dr. Anderson for…read moremultiple diagnosis'. Dr. Anderson is a very good doctor that takes her time with her patients to figure out the best treatment & recommendations for them as an individual. Because she takes her time she does at times get behind & runs late. Because Dr. Andersons schedule was full one day, and my need was urgent, I was worked in with her partner, Dr. Matsubara by their very helpful staff. Dr. Matsubara was also very knowledgeable & provided me the best recommendations & treatment possible. I would recommend these MD's to any persons needing a family practitioner.

Dr Putney is great, he has been my Family and I's doctor for a very long time. Would go to anyone…read moreelse.

I've been going here for a decade and have never had an issue. The front staff is friendly, nurses…read moreare great. Dr. Putney is fantastic.

I was a patient of Dr. Norma Anderson for at least 2 years. She helped me so much. After lots of…read moreblood tests, she found that I may have RA & she then referred me to a wonderful rheumatologist who definitively diagnosed me with RA. I appreciated the time she spent with me listening to my health concerns. Also, her staff is very nice. Unfortunately, Dr. A isn't my MD anymore because I moved out of state.

Dr. Anderson is very nice and caring and takes time with her patients. The office is comfortable,…read moreand the staff have always been nice when I've gone.

I'm honestly very disappointed with my experience at Arthur Direct Care…read more My family and I came here specifically for civil surgeon services as part of our immigration/legalization process--something where accuracy is absolutely critical. While my own medical form was completed correctly, the forms for my family members were not. This mistake led to a Request for Evidence (RFE) from USCIS, which delayed our case by several months. On top of the stress and uncertainty, this error cost us real money. Because of the delays and time pressure, I had to pay over $900 out of pocket for additional rounds of vaccinations at the same clinic just to stay on track. This situation could have been avoided with proper attention to detail. For a service that directly impacts legal status and timelines, I expected a much higher level of care and accuracy. I'm sharing this to raise awareness so future patients can double-check their paperwork carefully and avoid going through a similar experience.

My daughter has been a patient for about a year. The quality of care is unacceptable . The issue…read moreis her medication. Every month she gets same 2 medications, with doctor visit every 3 months, like clockwork. She is otherwise healthy with no medical concerns. However, every month without fail they screw up her prescriptions. Every single month! They usually only call in one, making it so she has to call multiple more times while at work to get it resolved. She calls and visits plenty of time prior to script running out, but by time they get meds called in correctly she's out. This is a ongoing monthly issue and for no good reason.

Friendly professional, on-site immediate lab work for a common female issue just before Christmas…read moreand the air in the office was so refreshing, it smelled of pine or bayberry. That office is definitely medically vibin'. I would DEFINITELY go back when I change my insurance plan and they're in network.

Outstanding medical care and patient service…read more I was not familiar with the DPC concept, but impact has a try it option. I called the office to inquire if my minor medical issue qualified, super friendly, and professional Individual answer my call and put me on a brief hold, came back in, said that most definitely did qualify and that if it worked with my schedule, they could see me Within two hours. The nurse practitioner delivered fantastic medical care, address, and solve my medical condition that need treatment I am considering signing up for their membership, but there is something I need to evaluate with my overall medical insurance/care plan and a discussion for another day Bottom line here... Great medical care, super convenient and reasonable price. The price was known and paid upfront. When I arrived I checked in on an iPad, in a few minutes later the medical professional greeted and me took me back and took care of me

Andrea and the front office staff are THE BEST…read more 5 years ago my wife and I moved back to the area after being in Dallas for 30 years. We were used to ...less than stellar service in the metroplex from our docs. Lots of wait time, felt like we were a number, etc.. I had a medical issue that required urgent attention and we found this office and they were able to work us in same day. That was 5 years ago, and we thank our lucky stars that we found this office. Andrea is AMAZING! Never feel rushed when speaking with her, she is very thorough, listens, and is genuinely concerned about my health. The front office staff is very friendly and very helpful. They've gone above and beyond several times when our pharmacy buggered up refills and the like. They jumped on it immediately, contacted the pharmacy and got things squared away instead of the typical 'have your pharmacy contact us...'. I firmly believed this office saved my life and has contributed to a much better quality of life to boot. Thank you Andrea and Great Oaks!

Allowed the ER to book an appointment knowing that they couldn't be of any help. Total money…read moregrabbing advantageous operation, didn't even look at CT scans, didn't request any previous paperwork or records, just allowed me to come in charge me 80 bucks and was gone in 20 minutes for nothing but a recommendation and the use of a stethoscope. Didn't even see the doctor, Of course several follow up recommendations for more charges not what I needed.

If I could give 0 stars I would. The amount of times I've had to call and be on hold for over 3…read morehours is insane. I would show up, but I'm in Travis county area, and I'm pregnant. Or I would make a scene. I called them to transfer over my transcripts to a new doctor after waiting on hold for 2 and half hours. They told me they would, and they never did. So of course I have to call back to make sure they do this time, and I'm on hold again. I waited 15 minutes before I decided to just press the call back button I waited for hours for them to call me back, and no one ever did. So I called the next morning, and I'm on hold for another 3 hours. Also I went to one checkup and knew from that first appointment, that this office/doctor wasn't for me. Dr. Andrew's rushed my appointment, and continued to crack inappropriate jokes my whole appointment. Which was a measly 5-10 minutes after he came into the room. A couple of the nurses in the front are SOME OF THE RUDEST UNHAPPIEST LADYS I've ever met. This whole office is a joke. Especially the nurses. If y'all hate your life so bad go back to school and study something else. This field isnt for you if you can't make people feel the slightest bit comfortable. Reading all of the other comments knowing I'm not the only one is disappointing/disgusting. I get doctor's offices are busy, and us patients can be a lot at times, but I know damn well y'all are not that busy to answer the phone in a timely manner. No other doctor's office in the Austin area is like this. Hold times are never longer than 15 minutes 30 minutes max! AVOID THIS OFFICE AT ALL COST. Or just any lonestar office.

Dr. Shay is miserable. Front staff is rude and not helpful. I made an apointment to have a…read moreprocedure done, and it was canceled three times, now I sit in the waiting room trying to get an apointment it's been an hour, they can't find my records. Do not go here run.

Dr. Pruitt. The kindest, most patient, and wonderful family doc ever. My son, grandchildren, and…read moreMom all see him. Now, I do, too. Awesome bedside manner. Many years of great care....thank you!

First off, I would just like to say that it is so relieving finding a Dr. that has so much…read moreknowledge and listens when you speak. She goes above and beyond to help you in any way she can. Urmila Parthasarathy is an amazing person and I'm so glad that I am able to be under her care. The staff is very friendly and I love that they are up to date with technology. They have a check in kiosk and an online "My Charts" where you can immediately see test results, appointments, and even email your Dr. with questions you forgot to ask during a visit. I also love that they print out your visit summary and your plan of action. I can't say enough good things about this location and Dr Partha and I do recommend ARC to family and friends!