I just purchased a beautiful white on white California Corona Stratocaster from Westcoast guitars…read more Glen showed me a complete range of guitars from custom to manufactured. Literally every guitar I tried was impeccably set up and highly playable. He thoroughly explained a number of options so I could select what was best for me. I choose this Stratocaster because it was amazingly playable and the price was surprisingly reasonable for the quality of the guitar.

So I've NEVER gotten anything done to a guitar before. Im a bit of a noob. So I was totally unsure…read moreabout how to go about getting what I needed. My beautiful semi hollow vantage was a bit aged. The dials didnt work very well. Screws were rusty. Overall my baby just needed a good trip to the guitar doc for a checkup. After reading the reviews on westcoast it was a no brainer for me. They have an amazing track record FOR A REASON! Not only were they suuuuper sweet and made me feel comfortable even though I had no idea what I needed. But when it came to the work they discovered not as much needed to be done so they took care of my baby for such a great price! She looks good. She sounds good. She feels good. I will definitely be back for my other babies and when I'm ready to add to the collection. Thank you so much guys!!!

I'm not sure about anything else, but this place has great prices on electric guitar strings. The…read moreservice was friendly, and it's in friendly Burnaby Heights. I've never walked in before as I didn't need anything else, but this place was great for guitar strings. I think they specialize in brass and woodwind instruments. And yes, they have a ukulele section too!

Massullo music overhauled my Powell flute. They did a beautiful job at a reasonable price.read more

Being able to provide smaller quantities of higher quality goods and services has put Bonerattle…read moreMusic above and beyond the L&Q's of the world. Do not be fooled by the size of Bonerattle, the selection of guitars, drums and other rad instruments in all price points is a thing to behold. Ideas brim in my head about my want of learning to play the drums and I queried the gentleman working the store about lessons and guitars and all sorts of things that I could. For the record, guitar lessons here are from professionally world renowned musicians Stephen Nikleva and Jimmy Roy, who have both worked with international artists and each has a very unique and amazing guitar style. Lessons start at $20.00 per half an hour and are from Monday to Friday between 5:00pm and 8:00pm. Bonerattle is a gem of a music store!

I've made a purchase and wanted to say I'm not at all happy with the service…read more I bought a small 40$ harmonica. I asked the gentleman if it was definitely a C major harmonica, which he assuredly confirmed. Went home and immediately noticed one of the scales was incomplete, therefore making it unusable for me. The F note was missing for one of the 2 scales. That was by design, of course, but what was not - was the gentleman not letting me know before the purchase that it was not a full C major scale. I didn't see the accompanying flyer either, because I bought a new one, not the one I saw on the counter. Going back the next day he was unfriendly, and refused to offer a refund, because "i had already blown into the harmonica". That to me is just an excuse to refuse the refund, because modern day sanitization. would have easily solved that. It's not the price tag that bothers me, but having been deceived and having received poor customer service does. Wrote them an email, but never heard back. Avoid this shop unless you really need their services.

"EXILE on main" street didn't get the joke until months later…read more AWESOME CUSTOMER SERVICE!!!!! Happily answered all my question Probably tried a dozen pedal I left the store without some of the stuff I bought and the owner closed the shop for a minute and tracked me and gave the items to me.

I bought an amp for my nephew from Exile and sure enough he managed to break it within a week…read more Exile graciously accepted my lie about the amp not working when we got it home and fixed it free of charge. Exile's owner Bob has been a known quantity on the local music scene since the 90s and is perhaps one of the greatest wannabe rock stars of my generation. But seriously, Chris, Bob and Jon are honest like Johnny Appleseed and aren't we all tired of getting robbed blind by these used car salesmen (hello Long & McQuade).

When I first went to Play Musical I was going to buy a $ 800 guitar due to my lack of…read moreknowledge....after explaining my needs and wants in a guitar I was fitted with a gorgeous Washburn and saved over $300 .......I've been shopping at Longwade McQuade and Tommy Lee Music for years but after dealing with Playmusic I'm now in good hands!!!! YOU GUYS ROCK ROB URUSKI

The staff is very helpful and super kind, they really helped me get my first electric guitar giving…read moreme very good advice.

This is a great shop, bought my first Prestige guitar in spring of 2016. Though I'm not the best…read moreguitarist I had to check out a particular model. I met with the owner who gave me a tour of the shop and really took the time to show me how they do things. They have an amazing brand that plays well and looks amazing, I love my prestige guitar, and get many compliments. They don't just sell there own brand, they carry Breedlove, Takamine, Godin and Seagull. They also have a backroom full of vintage and custom guitars, some really great finds. I highly recommend these guys!

From the owner: NEW Acoustic Guitars Available Now! Prestige Guitars in…read moreNorth Vancouver, BC specializes in manufacturing Prestige Acoustic & Electric Guitars, servicing and sales of guitars and accessories.

I took two guitars to Bruce for a re-string and general maintenance. Neither had been worked on in…read moremany, many years. One was electric, the other a hybrid acoustic/electric. Bruce was very knowledgeable and very personable. He completed the work on both guitars quickly but with the utmost care and attention and even let me make a video of him providing info around future support since my husband wasn't able to pick up the second guitar himself. He truly seems to love what he does and his prices were very reasonable. We will definitely take the guitars back in future if anything needs to be done.

Bruce is the man! Incredible knowledge and experience and very nice. Totally affordable as well. He…read morehelped me out with my ESP custom. I will never go anywhere else for guitar repair and setups. There is also a killer jam space he rents out.

Be careful when you bring them something in for repair. I once bought a rare new Rickenbacker…read moreDakota solidbody guitar from them and one pickup stopped working so I brought it in for repair. When I inquired about it they said they sent it back, never to be seen again. Rickenbacker replacement pickups can be ordered. Another time I bought a new Firebird and it had fret sprout and they said they would fix that. It seemed to take forever and when I finally got it there was a ding in the back that wasn't there before. I brought in a keyboard for repair and they lost the case for the soundboard that was installed in the keyboard. When you bring something in for repair, bring it in bare bones, no strap, strings accessories in the case or they might lose them.

I'm sort of shocked at how bad the reviews for this place are. I'm not saying those experiences…read morearen't valid since they sound legitimate, but I've had good experiences so far at this location and have always had people who were willing to take time to patiently explain to me, a lay person, what I needed to know even when I'm doing things that don't generate a commission (like trying to set up something I ordered and paid for at a different store and had shipped here). I wish I made a note of who helped me so I could give them a shout out. My experience is with what I guess they call "Pro Audio & Recording" gear, maybe different departments are different or maybe I've just been lucky so far.

Came from the U.S. to visit my in-laws. Was originally bummed I couldn't bring my electric guitar…read moreto play during the two month visit. After being in Vancouver for a few days, I looked on-line for guitar rentals, not expecting to find anything. Lo, Long & McQuade popped up as the only viable option. Relatively close, too. Visited the North Van location and was in great hands with guitar rep, TARA (super friendly, knowledgeable and accommodating with my requests). Rented a Kramer Nite-V for two months for a fair price. Kept me from going insane. Only good things to say about the rental process. Other staff was great, too. Will definitely recommend to others and come back again when I'm in town.

Kevin in drums has always been a great help to me and for over ten years! It's because of…read moreassociates like him that I return to L & M. And Kudos to the change in management.

I've had Nicole work on 3 different electrics and an accoustic for me, and the results have always…read morebeen fantastic. She is a craftsperson not "just" a tech, skilled and knowledgeable in instrument building and repair, and intent on figuring out what you want, for the way you play your guitar. Super friendly, honest, and has always finished the job when she said she would. She quotes up front and has always hit the quotes she's given me. While her work doesn't come cheap, it shouldn't. I've used a few people around town, but Nicole is the only one I recommend with no hesitation.

For over 2 years I took all my gypsy jazz (GJ) and electric guitars to Nicole and she was…read moreexcellent. Then the quality of the work started dropping dramatically, having to take them back repeatedly for poor work. Some examples. She did a complete re & re of a fretboard on one of my GJ guitars as the truss rod had an issue. The work was great although costly. A few months later frets 7 - 11 on the high E string only were bottoming out. Not just buzzing. After waiting many weeks I was told it was "ready". I arrived and was told that the "only way" to fix this problem was to put shims under the bridge upon which she just gave me several shims without doing the job herself. If she had done that herself she would have found that that would not have fixed the problem at all. The fretboard needs a complete refret and sanding/leveling costing me another $600 on top of the over $1,000 I paid her. The last straw was when she worked on my 1964 modded Telecaster including a rewiring of the pick ups. After picking up the guitar I found that all the pick ups were hot no matter which one was selected. Upon picking it up again post fix, I was told that the issue was "my fault", was verbally abused and it was clear Nicole was not going to take any responsibility for her poor work. I then bit my tongue, took my guitar and upon leaving heard her yelling as I was walking out the door "I have a long list of customers who know what they are doing". Nicole, it's not my job to know how to fix guitars. That's your job.