So, another mistake by the employees and we are delayed again. Plaster crew showed up on 7/2/21 and left, unannounced 30 minutes later. This was another avoidable delay. 100% the fault of the employees. Also, I have sent numerous texts and phone for the last 2 days with no response. This has been the most unproffesional experience...ever. The owners have not responded or called me and I have requested they do so several times. read more

BlueFin Pools - Pool & Hot Tub Service Near Me

Bluefin Pools is one of the worst contractors that has ever done work for me. The pool went overtime over budget and was never fully completed. There are many things that need to be repaired and I got a quote for $17,000 for repairs. They did not respond to my text calls or emails the salesman Merrill will tell you what you want to sign the job but once the job is signed, he could care less. I had to go to the to get his license suspended and there was five other people fighting split the bond which was only $15,000. read more

We hired bluefin after consulting with 3-4 other pool companies. Bluefin was by far the most knowledgeable, budget friendly and the quickest to start and complete the project. We were never hit with anything unexpected during our build. Once we signed the contract construction started and it went exactly as was schedule. 10/10 recommend Jake and Glenn for your pool project. read more

BlueFin Pools - Pool & Hot Tub Service Near Me

Nothing has happened and all I can do say is god to keep my family safe because everyone should always feel safe in there backyard.

We decided at the end of last year to put in a pool, met with a bunch of different companies (at least the ones that actually showed up) and decided to go with Bluefin based on some recommendations from neighbors that were also using them. Merrill came out for a quote and was very knowledgeable about everything, helped walk me through the process and explained the different aspects of building a pool and choices we needed to make. He had great recommendations and insight and was very realistic about how long the process was going to take. Some other companies gave a lot shorter time frames which didn't seem realistic at all. We had 2 other people on our street putting in pools with a different company, and seeing how long those projects were taking, these shorter time frames being quoted definitely did not seem reasonable. They had started well before us, and we almost beat them to completion. We just filled our pool this past weekend, coming in under the estimated time frame! I would definitely recommend Merrill and Bluefin if you're looking to put in a pool. The communication was great across the board, and the one time Merrill referred me back to the owner on something, Glenn called me back within the hour. I'm glad we went with Bluefin, love the design they helped us come up with, and with how the final product turned out! Thanks again! read more

BlueFin Pools - Pool & Hot Tub Service Near Me

After several quotes we choose Bluefin to complete our pool. Bret was our sales guy and he was great all the way through. Everything that BlueFin promised was delivered. Things did take longer than expected, however we knew that going in. Building a pool during a pandemic and supply chain issues can be a mess but they always let us know what was happening week by week. Our pool turned out absolutely stunning!! And to us that was the most important part. We would definitely pick BlueFin again. read more

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Bluefin pools is a scam business. They don't reply for months, they don't care about customers at all, just use another company for your pool construction if you want your pool on time and if you want to work with professionals. These guys are definitely not. read more

BlueFin Pools - Pool & Hot Tub Service Near Me

This is a hard review to write. The communication was not there. Luckily they (Glenn Wallwork and Jake Boyer) barely finished the installation pool prior to their departure from California to Texas...They should of never solicited there business if there intent was to move out of state during this process. I spent 2000.00 to clean up there subcontractors construction debris left in front and back yard. No communication to subcontractors. If I knew their subcontractors business name I would not hire, I doubt if they had contractors license. Bluefin Pools license is suspended and pretty sure other customers have sued... read more

Both Glenn and Jake arrived at my home with the Proposal, all the work to be done was on the contract compared to a few other proposals I received. During the sales process Jake was available to answer my questions and even took me out to see a few of his pools, which I greatly appreciated. Our pool was scheduled for 18 weeks and was completed in 24 weeks. During the build there was a period of 8 weeks of no work, I was a bit concerned with the communication of being told workers would be there and no one showed. Once progress resumed the quality of work was second to none, the workers went above and beyond to get the job done. The subs Bluefin has chosen do quality work, Hector and his crew (Cement, coping, tile, Block) do outstanding work. Going on a year with our pool and we are very happy with the end result. Understand that there will be delays but over all we are glad to have chosen Bluefin to build our pool. read more

First off ignore the bad reviews because it's 2021. Broken supply chains and worker shortages are hurting everyone. Now for the good part. Our second pool was built by Bluefin and their expertise is priceless. Having a knowledgeable company saved us so much time and money. Blue fin has great recommendations as well and will help first timers through the process of design and selecting all the fun options. I'm so glad I choose them to build this pool. My second pool built by Bluefin was 1000 times more amazing and had no problems as compared to my first pool. I can't recommend Bluefin enough. Look them up on insta for more pictures. read more

Amazing design first of all. Jake worked with us to create the perfect pool for our backyard. The subs were here on time, worked hard, and executed the design perfectly. We use the pool and/or spa nearly everyday...it was so worth it! We thank Glenn and his Blufin team for delivering on their promise to build us an exceptional pool and spa. read more

Overall the pool is nice and the design is too but I paid for much more than that. They don't respond to text or calls at all. They got their money and now nothing matters. I would not use them or recommend them to friends or family at this point. if they just communicated or responded this would be an entirely different conversation and they would have a lot more referrals. If they respond to me and get my few issues adjusted I will gladly change my review but at this point I am very dissatisfied after spending a very large amount of money and not getting a returned call or text. Unless these issues are fixed I can not and would not recommend bluefin read more

Very unprofessional. I contacted this firm last weekend to request a quote. I was contacted by text Monday morning to call them. I did call and leave a message for Glenn. Never heard back. Later that afternoon I got a voicemail from Jake who was following up to see if I received a call. I called him back immediately and he stated that he was the owner and he would come out to give me a quote. We set up 11 am for Thursday morning. I texted him my address as soon as we hung up. Thursday morning came and non one showed up. I called and left a message and no phone call back. If this is indicative of how they conduct business, I can't imagine how one would be treated once they have your money. Really disappointing to see such blatant disregard for one's time. read more

After seeing two Bluefin Pools from our neighbors, we decided to call them out for our fourth (and last) estimate. Jake was the Project Manager on our pool but we dealt with Glenn as well. Both are EXTREMELY nice, down to earth, and made us feel like we had been friends for years. Our design turned out just as we hoped. The several different subcontractors that worked on the excavation, plumbing, rebar, tile and concrete were out of this world. The tiling took the longest but we had a lot of intricate parts to that aspect. And they got it right. The entire process took three months. Three weeks of that time we're at a halt because of some big rains that came and soaked our steep slope, causing the newly formed walls of our pool to cave in. Jake and Glenn couldn't have dedicated any more of their time to that hiccup. They were awesome, took care of it quickly, and all we had to do was wait for the rain to stop tog at digging again. (Shout out the master of the Bobcat, Mario!! ) All in all, It was a really neat process to follow. And now we get to enjoy our backyard oasis for years to come! read more

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I had my pool designed by three different builders and bid on and ultimately the owner of this company, Blue Fin, has been in the pool business his entire life and his dad and his brother and he's very knowledgeable and when I got the bid sheet it looked solid although there were times where I was sitting waiting for things to get done, I started to get frustrated but in the end I realize they finished my pools in just a couple three months so I was very happy in the end I have had no problems with my pool or equipment and the whole set up. They were times when I thought my backyard was a complete disaster! Right after the dig there was dirt everywhere but then I remembered and saw other jobs and it all came together super nice and now we enjoy the pool all year long, I have also reviewed at least 2 to 3 friends and and they had a pretty positive experience, I've learned there's always some frustrations in building a pool regardless of who does it but as long as they perform in the end I'm pretty stoked. read more

BlueFin Pools - Pool and slide - Pool & Hot Tub Service Near Me

Glenn's professionalism and knowledge base are fantastic and he won't try to upsell you on your pool. He will listen to what you want then offer the pros and cons while offering some alternative options. Spectacular pools and service. Thanks Glenn! read more

Very hesistant to write a review with the feeling of retaliation from Bluefin since I have yet to hear from them regarding a broken skimmer basket and a "written warranty" by Mike and Glen stating it will be fixed if I request fixing within 2 years, well thats not happening because they havent returned any calls or emails or texts. Pool construction did take about 7-8 months October to the following May. There are a lot of design flaws. Concrete guy (B&C Concrete) was a joke. It's overpriced for a little extra side yard and concrete cracking everywhere! And it's only been 4 months since completion. My pool filter no longer primes, and my gague is constantly at or above red-line. NPT Products they used are beautiful and great. However, time management and communication are bare minimum. Glen and Jake, I hope you read this and finally reply to my emails or calls/texts. Legal action against your "warranty" may be the next step, and I really hope we can be civil with this instead. The pool did turn out beautiful, but now having to spend money to get someone to prime the pool or fix a crack/leak... should really be covered BY THE COMPANY WHO BUILT IT. my pool is NOT even one year old!! read more

BlueFin Pools - Such a simple pool took a long time...... Turf done by another contractor. - Pool & Hot Tub Service Near Me

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My family hired Bluefin pools for the pool project. That was the worst decision we ever made. They are actually unprofessional, don't care about customers at all. We pay so much money and we are shocked of such business attitude. They were more expensive then the rest but we still chose them as we hoped to get our pool ready by April- as they promised. There is still just a concrete. It takes weeks to get a hold of them. Use other company to avoid our mistake. read more

These guys were extremely professional and each step of the build was a breeze. I love my pool. 5 stars and I recommend them to all my friends and family :) read more

We have enjoyed our pool for two summers now and love it. Glenn was amazing to work with! We signed the contract on a Sunday and the excavators were here on Wednesday. Great communication throughout the whole process. Most competitively priced. If I were to build a pool again, Bluefin would be the company doing it! read more

BlueFin Pools - Pool & Hot Tub Service Near Me

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I called Bluefin to come out and give me a quote for a pool. Red flag #1 was the fact that he no-showed me on first appointment. Then he told me he could put together a bid in about a week. It is now over a month and still nothing. Everytime I reach out to him, he says he will have it by tomorrow. I guess they do now want any more business. So many other pool companies to work with that want your business. read more

Pool was started in October 2020 and completed by the beginning of January. With all the delays and supply shortages, we honestly couldn't have asked for a better timeline. We could find a few gripes and issues along the way to complain about, and maybe give Bluefin 4 stars, but honestly we absolutely love how the pool turned out, and that ultimately overshadows all the little things we ran into that seem to be plaguing the whole industry. And so, a 5 star review is what they get. read more

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We are extremely happy with our pool !!! After receiving quotes from several pool companies in the area, we found Glenn (Bluefin owner. The first time he came to the house we were very comfortable with him and his quote was very competitive. Needless to say we chose Bluefin from 6 other builders and could not have made a better choice. He was very easy to work with and his sub-contractors kept a tight schedule and help complete our pool just in time for the 4th of July weekend. We would definitely recommend him to our family and friends, so if your looking to build a pool think Bluefin Pools! Thanks again Glenn for our beautiful pool. read more

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*ABSOLUTELY THE WORST* I could not image a worse experience from a contractor, short of just stealing our money! We were continuously told that subcontractors would be here the next day and they weren't. Over and over again. Eventually they would show up, change in the front yard from their Premier Pool shirts and work for 2-3 hours in the evening. When we brought this up we were told that our home was their "side job", that's why it's so hard to get them over here. In fact, we had gotten a bill for the third installment stating the tile was complete but was actually no where near being done. If the project supervisor was ever on site he would have known that. When they came by to speak about pre concrete inspection we were informed that the side yard was not covered. This was a surprise to us because we had expressed to him in the design phase that we wanted it done. When we got our estimate from concrete guys a few days later to do it, we were quoted an absurd price and his estimate lacked any details (cost per sq ft to be exact).  I had asked them if they could branch off the gas line being ran to the firepit and tied 12"into the existing patio. They said without hesitation they would be happy to do it and never asked about any additional fee, even though I would have paid a reasonable rate if quoted first. For the rest of the build, it was held against us that they did "free" extra work. Now the line under the patio has made us fail final inspection multiple times because they refused to sleeve it and after numerous requests is STILL not fixed, months later. The yard was a mess and had been since the beginning. It was only cleaned up near the end, after us requesting it multiple times. There was all sorts of pieces of rebar, stakes, saw blades and chunks of concrete all over the yard that is a hazard. The pool was a wreck with drink containers, trash, pallets, construction waste and the like. There was a couple guys what came one day and moved a stack of broken concrete to the front yard where it sat for weeks after. We wanted to have a great experience but the communication was near not existent. A regular visit from our contractor would've be helpful. After we paid the second installment, progress and communication fell off of the planet. We were always given unrealistic timelines, dates that come and go, and empty promises. If you are looking for a pool builder, look elsewhere. read more

After getting the pool built before the pandemic, two years later, we started to have issues with the structure of the pool. My pool cleaner pointed out that the water has metal due to the rebar pushing through the plaster. I called Jake, and he promised to get someone to repair it. A week or so passed, and he promised he would have someone out; a month passed, and he told me that his guy was so busy but would be out soon. Another month and the same thing happened; he claimed he had to hire another guy, and they had pools to finish, but don't worry, someone will come. Well, it's been a year, and Jake has now blocked my calls and won't respond to messages on his business Instagram. To top it all off, my cement they did never cured and is cracking. When I tell you not to do business with this company, I mean it. The area has worsened, and now I'm left to figure out where to get my pool repaired. So much for a lifetime warranty I was promised. Jake was very friendly while waiting for payment, but now I can't reach him. Do yourself a favor and don't do business with them because your pool or cement won't last. read more

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Bluefin built our pool almost a year ago and we love it!!! Glen was great and always available. Any issues that came up were resolved right away. I would use Bluefin again in a heartbeat!! read more

Working with Bluefin Pools has been an amazing experience! Glen's expertise and creative design has turned our backyard into a paradise! The crew's work and attention to detail is impeccable. I'm just so happy with how it's all come together! We are ready for equipment, plaster then water!!! I can't wait! read more

We had an overall great experience! Jake and Glenn were always there to answer any questions we had and their team did a GREAT job! We've gotten tons and tons of compliments about the look and quality of our pool from our friends... Thank you so much Bluefin! read more

BlueFin Pools - Pool & Hot Tub Service Near Me

Very professional and timely matter with deadline dates. I would recommend anyone wanting to build a pool to call Blue Fin p

BlueFin pools did a fantastic job building our custom pool. We have a small backyard and I didn't think it was possible to put a pool in due to the access and small space ; full yard (45' x 24') . Not only did they complete the pool in the time they quoted, even with the heavy rains we had over this past winter of 2022-23. Our pool came out even better than I expected. We elected to have a black bottom, salt water pool, with a pebble finish. Photos would not due it justice. Merrill was our sales person and Rex was the on-site manager assuring the pool was completed correctly, and the way we wanted. Thank you gentlemen for your expertise. I have already recommended BlueFin to friends and family. Chris Solberg, Oceanside, CA. read more

After obtaining 3 other estimates, without telling Bluefin Pools I'd decided to go with another company, I canceled my appointment for an estimate with them. When Bret called to see if I wanted to reschedule I explained that I'd decided to go with another company and didn't want to waste their time. Bret offered to come over and provide an estimate and design anyway. I'm so glad he did! There was no pressure. Bret was genuine and very knowledgeable about the construction process. I liked the Bluefin design (especially the way the pool wraps around the corner of our small space) and the price a lot better than the company I'd originally decided to go with. The construction period was about 13 weeks and understandable considering they were working during the summer, during this pandemic but the wait was well worth it. We are so happy with our pool- the look of the beautiful, sparkling pebble finish (I'm obsessed with the lights), the friendly and courteous contractors (that always cleaned up after themselves) and especially Bret. I never had to wait for a response from him. He always responded to my calls or texts the same day. None of my questions or concerns were left unanswered and he always encouraged me to contact him with any questions or concerns I might have had. Our pool was recently filled so no swimming until next summer (it's too cold now) but we are looking forward to using the spa all winter. I have and will continue to refer Bluefin Pools to anyone considering adding a swimming pool. Thank you to Bret and Bluefin Pools for your amazing professional service! read more

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Blue Fin gave us a good quote. The pool took twice as long as the projected completion date. The pool looks nice but the subcontractors never came back to finish repairing our stucco and turf. If Blue Fin ever hopes to get a five star rating they should replace Ricky. He pretty much took our money and didn't finish the work! read more

Great people to work with. Very knowledgeable and pays close attention to detail. They will build you the pool you want.

I have had nothing but great experiences with this company for the past few years. Communication always on point, pools built are GORGEOUS and top notch. Don't let a few peoples opinions and hatred to steer you away from working with a great company like Blue Fin. Yelp is the worst for unfounded company bashing. Meet them, and decide for yourself like I did. read more

Do not I repeat do not go with Bluefin yo build your pool! Despite the bad reviews I was assured they were going to do a great job. It has been nothing but horrible! Then asking to speak to Glenn the owner is even more of a bigger joke. He could careless about his customers. He told me he gets these calls and is used to it. Who says that. Who is ok with customers being unsatisfied. He actually told me he fired my pool rep and if that makes me feel better. NOOOOO it doesn't. He said he can't speak to my job cause he doesn't know. Well he should have came and looked for himself or followed up on the status of my pool before calling. Despite my complaints as a customer all I wanted was to be acknowledged for the horrible customer service and for it not to continue. But no... I got Glenn who was a display of the work that has been done. HORRIBLE! I have pictures and it's just a shame. Please save yourself a headache and go with ANYONE other than them. read more

We are moving into our home in a week and wanted to choose a variety of companies to get bids for a pool, including a family run company like this, especially as we're new to the area. Unfortunately, Glenn canceled two appointments and then rushed a third, then told us he was too busy and to contact him when our home is owner occupied. When we said no thanks, he told us he'd give us a discount. Well, Glenn, time is money, and $5k is worth having someone who keeps their appointments. In the future, I recommend advising this before setting appointments so we don't waste each other's time. A shame. Best of luck to you. read more

Called to get a pool/spa combo consultation. Received a call back. Scheduled an appt and even received an appt confirmation text. NO CALL NO SHOW. Complete waste of my time. read more

Owner Glenn's responses to negative reviews, are quite telling and indicative of his character and temperament.

very disappointed with the way things were handled and the communication they showed, they left all the trash from equipment behind and would not return phone calls read more

We met with half a dozen companies before we decided to sign with Bluefin for our Pool/spa. BEST DECISION WE MADE! We initially decided to go with them because we had a good gut feeling about Jake and Glenn. Throughout this process they never lied to us or tried to sugar coat anything. They were always transparent about cost, upgrades, timing and any other decision that had to be made along the way. They drove all the way to Oceanside several times to make sure everything was in order and to our liking. Besides being professional, they are just really stand up guys that were a pleasure to work with. They knew how to customize our pool to suit our family's needs. With that said, I am writing this review to express how elated with are with how our pool and spa turned out. We never want to leave our backyard again! It is absolutely gorgeous and we would not change a thing. Every company they were contracted with sent over an incredibly hard working crew that was a pleasure to have working in our backyard for many weeks at a time. So, if you are still on the fence because of a few bad reviews, I can confidently attest to this company and how they exceeded our expectations. Look no further! read more

BlueFin Pools - Pool & Hot Tub Service Near Me