Great experience. They set expectations for the installation and delivered to those expectations. The quality of the fiber connection is tremendous. read more

As an IT Consultant I appreciate a solid, responsive Internet Service Provider. Iglou Internet Services is just that, reliable and responsive. I have used them for years for both my Internet and my clients' connectivity needs. If you have ever had an issue with internet and waited on hold, you know what I am speaking of. Or my favorite on-hold message, "if your internet is down, please visit our web site, at..." Iglou has real people, real technicians, you can reach by phone. I appreciate their service, they are local and have been around for over 30 years. I had a problem this week with a client, Iglou worked with me fast. Internet connectivity is a must-have for business today. read more

Installation scheduled & paid should be the end of the story, right? Nope. Well, their first appointment was 11 days out-which the rep told me AFTER I paid, so we waited without internet, phone, or television for almost 2 weeks after the move. Eh, we'll live. The tech showed up for the installation and said, "Whoopsie! We can't give service here! Call someone else!" And that was it. They refunded my money a week later, and we had to wait ANOTHER week for ANOTHER company to schedule ANOTHER installation. This company is a complete waste of time. read more

We recently signed up for internet with IgLou. Five days ago, our internet went down completely. We were told by IgLou that it was "something AT&T did and there is nothing we can do till next Friday (9 days). When my wife complained, we were offered a credit for the missed days only. This is unacceptable, especially smack in the middle of a major city. We work from home and have several subscription services. Are they going to comp us for lost revenue and subscription fees? Today, I called to cancel their service, citing breech of contract. I was told that a manager would call me. I'm still waiting. read more

I've had their service for about 18 months now. They use AT&T as their backbone and I pay for their 1000 Mbps service. As far as the service goes, once I upgraded the service to 1000 Mpbs and got a WiFi 6 modem/router (which they provided) I have not had any issues whatsoever. I have quite a large family and constantly have around 15-20 devices connected at a time. I've never had any issues and can't recommend them enough for your internet needs. read more

IgLou Internet Services - Speedtest on WiFi connection using the AC standard. - Telecommunications Near Me - Louisville, Kentucky

Go ahead and use their service. They basically rock. Solid internet service. Nice response time from their customer service. You can interact with actual humans. I guess they could have been robots but they responded just like nice humans. read more

I absolutely loathe having to call and argue with cable providers for a better deal. Knowing my promotion with another provider was coming to an end soon, I started shopping around for providers and talking with friends/coworkers who had cut the cable cord. During my research, I came across the website for IgLou. I called and spoke with a kind gentleman who made sure I was in the service area and answered all my questions. The fact that they had a set price and there was no haggling each year was music to my ears. When I was finally ready to make the switch, I was able to do everything through email - from setting up an install time to asking any questions. The replies were always prompt and courteous. The tech for the install arrived right on time and had my internet set up in less than 30 minutes. I've had IgLou service for a few months now and I have no complaints. I don't have any issues with streaming services lagging or buffering. IgLou has an easy to use website that allows you to see if you are in their service area. They offer other services as well but I haven't used them. They are worth checking out if you are looking to switch internet providers. read more

So not happy with this company. When I called I specifically asked if it was on the AT&T network. I was lied to. They said no but it is on the AT&T network. So if you have AT&T and are not happy with them go elsewhere. Trying to get the equipment installed was a pain because one day they were late and unable to get there when they said they would. The internet was spotty. I couldn't watch tv and use an iPad at the same time. One day I called in for technical support and was in the phone with them for quite a while. What they did killed my internet. So yay! Also as soon as it hit 530 I was told they would put an order in for AT&T to fix it. That call never came. just so you know 530 is when they close so beware of calling them anywhere near 530. I was on the phone with them quite a while before 530. My recommendation is that if you currently have AT&T and it sucks you will have the same issues with this company. Good luck! read more

#iglou ISP is an awful company with terrible service and even worse customer service. I waited, regrettably, for 2 days, between the hours they scheduled on both days (8 to 4, no time to even go get lunch), and on both days, no on arrived to fix the problem, and no one called to tell me no one was coming. No one even called to check on the situation. When I finally called, they seemed surprised. When I finally spoke with a manager, she even raised her voice at me because I was bothered by the situation. read more

I've been with Iglou for over 20 years. From dial up to DSL to fiber. I love that fact that they do not sell their/my email information like yahoo, gmail, msn and google. I recently had intermittent problems with my service. Dean walked me through several troubleshooting steps to determine it was my modem. He offered to mail a new one. I couldn't wait so I picked it up. Easy to find their office and had my new modem up and working in less than an hour. read more