Vivid worked with our builder on our house. Yes the builder was a nightmare but it's not our fault…read more We had to deal with him as well. However, we have been trying to reach Bob for over a month and no response, not to phone calls, texts, or emails. Apparently he installed in our house long range internet devices (3 of them) and used a controller he brought with him to connect them. Now our Internet IP has changed and they no longer can connect leaving us with no internet in areas of the house. When we called an external company to help us, we had to pay several of hundreds of dollars to get one of them to work by replacing it with a new one. We have 2 more to go. They can't be accessed because he has control over them. To buy new ones will cost us $259 per piece. This situation is very frustrating and costly where he could probably help us to fix this. We offered him money in one of the emails that we send him to help us fix this. Still nothing. DO NOT USE THEM!!! This is an unkind act!

We have had Bob and his staff at Vivid do a couple of jobs for us, ranging from installing home…read moresecurity systems to upgrading my HT system. He and his team have always been punctual, professional and very knowledgeable and organized during the process. I find Bob to be a very pleasant and down to earth business owner who takes great pride in delivering value and quality technical service. I would not use anyone else for my technical needs. Highly recommend!

Mounted 2 TVs on living room wall and ran cords inside wall and hung the speakers around them…read more Looks pretty awesome!

From the owner: We are a customer centric company that provides “Smart Solutions for a Smarter Home & Office.” We…read morepride ourselves in providing services for any and all mechanical or electronic installation & repair that our commercial and residential customers may need.

Guys where very friendly and accommodating to put in 2 65" TV's side by side on a corner, not the…read moreeasiest thing to do. They also put in a tv in my office as well. Would recommend, very professional

Could not have had a better experience. Brian came out in person to give an estimate to move a TV…read morefrom the downstairs and mount a new one. His crew showed up on time and the work was done perfectly. No wires showing, no mess--completely professional. We were a small job for them and we were treated like VIPs. I highly recommend this company for anything A/V.

I have been using Vivint's home security system for the past 12 years and I have never been…read moredisappointed with the service. I recently added on a new service, in addition to the basic home security service that includes door breaks, window breaks and motion sensors I added the key-less deadbolt. Jason was my tech and he arrived on time. My scheduled time was 8am to 10 am and he was at my door at 8am. Vivint did a good job of confirming the apt. time with me prior and Jason called when he was on his way. Once he got work he realized my system needed a few updates so he took that on as well. The deadbolt installation went smoothly because he the right tools for a job. We have a 100 year old house with 100 year old doors so nothing is ever easy but he handled all the little pop up issues. While he was working he told me all the features of the deadbolt. After the install he was patient with helping me program the new system and actually showing me the features and made sure I understood. This was an act of shear patience on his part because I am not tech savvy. He did not try to sell me any additional products but he did make me aware of some new technology that may be useful to me in the future and at some point I will be adding on to my current system. I would highly recommend Jason with Vivint and all the Vivint services.

Avoid Vivint if you ever think you might need customer service…read more My experience with Vivint has been one of the most frustrating customer service experiences I've ever had. I recently purchased a new home that already has a security system, so I contacted Vivint to cancel my service. About five weeks ago, a representative convinced me to place my account on a one-year deferment instead of canceling, saying it would give us time to decide if we wanted to switch back. Despite that agreement, Vivint still charged me $81. Since then, I've spent hours on hold over multiple phone calls trying to get the charge refunded and my account canceled. Every time I call, I'm either transferred, left waiting indefinitely, or told I need to call back again. After weeks of trying, I still don't have a refund and still don't have my account canceled. The $81 isn't even the main issue anymore. It's the complete lack of customer service and the amount of time they've wasted. No customer should have to spend hours on hold just to resolve a billing mistake and cancel a service. If Vivint puts this much effort into preventing customers from leaving instead of helping them, that's a serious problem. Based on my experience, I cannot recommend Vivint to anyone. There are plenty of security companies that value their customers' time and stand behind their service. Unfortunately, Vivint has shown me the opposite.

The nicest company. Very knowledgeable. I would highly recommend Ethan the owner. The install was…read moreso easy.

The owner Ethan was very knowledgeable and took the time to conduct a walkthrough of our home and…read moreexplain the various options available. He then helped tailor the system to my needs. Installer was very professional and timely. Defiantly recommend this company as they were cheaper and easier to work with than the two ADT reps I spoke with from corporate.