I had the Groutsmith renovate my bathroom. From the start extremely responsive. They did an…read moreincredible job - Their attention to detail was impressive and were helpful giving suggestions and recommendations for the materials that look great and will last a long time. Allen Casey and John showed up on time each day and stayed late to make sure the job was done right. Highly recommend! Before and after pics below

Great communication from start to finish. Got quote for the job very quickly. John took the time to…read moreexplain what they were going to do and how the process worked so there were no surprises. Good communication up to and including day of work. Then Allen did an amazing job with the actual project--cleaning and regrouting our bathroom floor and shower tile. Allen has tremendous attention to detail--took the time to talk with me about color matching the grout and gave me other tips to keep everything looking great after he was done. Bathroom looks brand new! If I ever need this service again I would definitively turn to this company.

The service was ok. Rugs were left very very wet for almost two days. The rugs seemed to be…read morecleaned but I really didn't see a huge difference.

Great job. Highly recommend them. Very professional and was a pleasure to do business with them…read more Reasonable pricing too.

We read the 5 star reviews and were super excited for their help. These reviews are misleading. The…read moreteam simply walked out on the job with no proper explanation other than not feeling it. TLDR: this is a low integrity team. I flew across the country to support my dad as he was receiving medical attention. It took a lot of time and energy to be present for their help. Here's what happened. Chris and his colleague showed up late. Three minutes into our conversation, Chris asks about payment. It was disconcerting as the job had yet to start and the payment was already arranged. Nevertheless, Chris and his colleague start setting up and we start gently asking questions about their process. It was our first time experiencing their work and we wanted to learn more. In the middle of setting up, Chris went outside. When he came back inside, he shared that he spoke to his boss and that they will leave the job. They didn't think we were a fit. I was shocked and expressed frustration. He had already came by in the past and approved the job. I had traveled across the country to be there. I asked for an explanation as to why. I was blown away: he had no explanation to share other than repeating himself. At one point, as I tried to understand why, he expressed something along the lines of not feeling it. I asked to speak to his boss and he refused to share his/her name or his/her contact information. As I expressed my frustration, he started to ignore me, packing his tools, chiding me for being frustrated for him leaving the job. This is backed up by video footage, including an apology--right before leaving--from Chris for wasting my time. It seems that our basic questions triggered a fear for them of losing payment. Thus, they decided to abandon ship instead of showcasing integrity for respecting their commitment. Afterwards, I called their office, sharing the story with a manager named Jenn. She said they'd call right back. It's now more than 24 hours. No call back. I'm sorry to say, this is a low-integrity team. If you're willing to take that risk, buyer beware. They may respond to this review, trying to mischaracterize our frustration as a turn-off to them. I want to be clear: we were kind and courteous in welcoming them to our home. We simply needed help and were willing to pay. We lost time, energy, and money to accommodate them being there. They came and left with little compassion for us. This is the last group of contractors you want in your home.

This company is a big RIP OFF! I had Anthony Armato come out and give me 2 quotes ( he never gave…read moreme one in writing until after the job and I complained) which the one was for almost $3000.00 for the entire floor! I went with the lowe r quote for $500.00 which was just the area around my work island where the grout was the dirtiest. The young kid who showed up repaired several grout lines that had to be repaired but never put the grout color on. Prior to that he told me that I should have the rest of the floor cleaned to match which was another $300.00. So I paid almost $800.00 to have 9 grout lines repaired and my floor looked the same as when he came except now you can see the difference between the old grout and the few lines that are new. I complained that day and he gave me $50.00 off and after calling the company to no avail I contacted the BBB to file a complaint and Sir Grout never responded. This is THE WORST service company I'v ever dealt with! Small claims court is next.

John came to my house to clean the carpets and tiles. He showed up as communicated. He prepared…read moreeverything and did the job carefully. He is not hesitant to answer additional questions about cleaning. We are very happy with his service. We will bring him back to do power washing of gutters and siding shingles.

Contacted them twice. Never even got a return call. Save time, USE SOMEONE ELSE!!!! If you have a…read morebusiness, return clients calls even if you don't want the job. Very rude!

They accepted my booking on short notice for emergency cleaning of basement carpet and tile floor…read moreafter water main break affected finished basement. Reasonable price. Adding small tiled bathroom floor on another level was $60 extra but ended up costing me $350 beyond that when they knocked over tray of toiletries; they missed picking up my brand new night guard which was likely sucked up with their cleaning hose. I didn't notice til hours later -- too late to check their discharge bucket. Did nothing to cover their shoes, nor clean as they exited leaving wet footprints on waxed wood floors and just-cleaned tile floor. I had to damp-mop again after their cleaning. Did not clean carpeted stairs, which needed it even more after their soapy, wet shoes and hose left residue. I don't know if they are capable of being more careful and thorough if more advance scheduling is done. Still, they were very good to fit me in for emergency situation -- though rushed as they had other bookings. The carpet area dried well with my own blower on it for 24 hours. Cleaning that right away was my main concern.

They were fast and prompt with communication and very detailed regarding price. The quote was as…read morediscussed. They cleaned sofa + loveseat + chair + 2ottomans that were in storage. They cleaned back to previous luster. They were faster than I expected. 2 people came. No mess left. CASH ONLY!!

Friendly knowledgeable and affordable. Quick response and thorough work. Would recommendread more

Matt at Sir Grout, cleaned & sealing a large amount of grout for our kitchen floor tiles. He did an…read moreincredible job. The grout looks like new which makes our kitchen floor look new. Matt was a pleasure to work with from the first contact for an estimate (his price was fair) to the finished job. My husband & I strongly recommend Sir Grout.

We hired The Grout Doctor, Franchise Operator Harold DeFazio to recaulk the baseboard and recolor…read morethe master bathroom grout on the tile floor and in the shower. Seemed low risk being that the existing caulk and grout looked fairly bad. What a mistake! Harold spent 2 days making it worse. There is thin grout on the left half of the bathroom and thick grout on the right side of the bathroom. There are dozens of new cracks in the tiles, now filled with brown grout in both the floor and the shower. The caulking around the tile baseboard is 1-2 inches thick and looks like a child playing with finger paint applied it. I don't think it's actually caulk, it looks like he used grout. Just when I thought it couldn't get any worse, it did. So instead of having a mediocre bathroom, I now have a nightmare of a bathroom and the only way to fix it will be to replace all of the tile.

From the owner: The Grout Doctor® is in the business of renewing existing grout and tile to its original beauty. We…read morefulfill our vision - to help homeowners and business owners enjoy the beauty of their grout, tile and stone - while minimizing maintenance and cost. The Grout Doctor® is the most respected and recognized brand in the business!

I have never written a Yelp review in the past, but the service , care and results we recieved from…read moreMike and his crew recently was so above and beyond that I figured they earned it. As I came to post, I noticed all great reviews, except for an outlier post from Andy D, that makes Mike seem evil. Are Andy D and I living on the same planet? I was so taken back that I decided to look at Andy D other reviews on Yelp - Andy D doesn't seem to like anyone or anything. Andy D - I am so sorry that you didnt get the toy you wanted for Christmas when you were little. I am guessing you got a participation trophy for everything you were bad at, and so grew up thinking the world rotates around you. Trying to badmouth and bully someone into doing a job for a price that they will lose money on is just being a prick! You supposedly got a better price - take it and shut up, then don't complain when the job turns out shitty. Get a life whiner. Again, we couldn't be happier with the service and end results we recieved from Groutsmith Brandywine - one of the BEST small companies I have had the pleasure of hiring - I recommend them to anyone - except for Andy D.

I am very happy with their services. They were quick and super helpful. Most importantly, very…read morehonest. He came back to give us a quote on our second bathroom and he said it is not necessary at all. Very rare to find honesty these days.