We read the 5 star reviews and were super excited for their help. These reviews are misleading. The team simply walked out on the job with no proper explanation other than not feeling it. TLDR: this is a low integrity team. I flew across the country to support my dad as he was receiving medical attention. It took a lot of time and energy to be present for their help. Here's what happened. Chris and his colleague showed up late. Three minutes into our conversation, Chris asks about payment. It was disconcerting as the job had yet to start and the payment was already arranged. Nevertheless, Chris and his colleague start setting up and we start gently asking questions about their process. It was our first time experiencing their work and we wanted to learn more. In the middle of setting up, Chris went outside. When he came back inside, he shared that he spoke to his boss and that they will leave the job. They didn't think we were a fit. I was shocked and expressed frustration. He had already came by in the past and approved the job. I had traveled across the country to be there. I asked for an explanation as to why. I was blown away: he had no explanation to share other than repeating himself. At one point, as I tried to understand why, he expressed something along the lines of not feeling it. I asked to speak to his boss and he refused to share his/her name or his/her contact information. As I expressed my frustration, he started to ignore me, packing his tools, chiding me for being frustrated for him leaving the job. This is backed up by video footage, including an apology--right before leaving--from Chris for wasting my time. It seems that our basic questions triggered a fear for them of losing payment. Thus, they decided to abandon ship instead of showcasing integrity for respecting their commitment. Afterwards, I called their office, sharing the story with a manager named Jenn. She said they'd call right back. It's now more than 24 hours. No call back. I'm sorry to say, this is a low-integrity team. If you're willing to take that risk, buyer beware. They may respond to this review, trying to mischaracterize our frustration as a turn-off to them. I want to be clear: we were kind and courteous in welcoming them to our home. We simply needed help and were willing to pay. We lost time, energy, and money to accommodate them being there. They came and left with little compassion for us. This is the last group of contractors you want in your home. read more

This company is a big RIP OFF! I had Anthony Armato come out and give me 2 quotes ( he never gave me one in writing until after the job and I complained) which the one was for almost $3000.00 for the entire floor! I went with the lowe r quote for $500.00 which was just the area around my work island where the grout was the dirtiest. The young kid who showed up repaired several grout lines that had to be repaired but never put the grout color on. Prior to that he told me that I should have the rest of the floor cleaned to match which was another $300.00. So I paid almost $800.00 to have 9 grout lines repaired and my floor looked the same as when he came except now you can see the difference between the old grout and the few lines that are new. I complained that day and he gave me $50.00 off and after calling the company to no avail I contacted the BBB to file a complaint and Sir Grout never responded. This is THE WORST service company I'v ever dealt with! Small claims court is next. read more

Amazing results! Bathroom looks brand new! Due to construction in our home, the chaulk and grout in the shower and floor looked horrible. It is so clean now and bright white! read more

I hired Sir Grout for my shower. Spoke to Chris, owners nephew, I booked the job. Bill, who smelled like a Smokey bar came out. He was nice the first time. He did the job. Everything looked great. We had to wait a day to use the shower. When my shower was wet you could tell where he missed a ton of spots and long stretches of paint/ grout. I called spoke to Chris again, explained, he scheduled for Bill to come back out. The day he was supposed to come out, I worked from home. He was scheduled for 2:30. He showed up at my door at 1:00. I guess he knocked, I'm in a different part of the house away from the front. Never heard it. Around 2:00, I'm sitting in my kitchen reading a few emails, now noticing An email from Chris to reschedule because Bill was there, and left because he thought I left. I called Chris. I did I had a 2:30 appointment. It's not even 2:30 yet, Chris called him to see if he could come back. Chris called me said no, I'm sorry he's done for the day. I'm like, it's not even 2:30 yet, he said well you'll have to reschedule. I was pissed!!!! I rescheduled, 2 weeks later, Bill came back, smelling like a room full of cigarettes. He came in, never said I'm sorry, I went over all the spots. He fixed them and left. No words of kindness, no apologies. I personally would not recommend them to anyone. The professionalism isn't there, Chris certainly isn't the boss or Bill would have had to come back the first time, at the appointment time we had scheduled. read more

Bill did an amazing job re-grouting our bathroom shower tile. Excellent customer service and craftsmanship. Very satisfied and would highly recommend. read more

Called sir grout in October and sent pictures of our shower tile which had lots of mold and soap scum.Sir grout gave estimate to clean and color seal.Scheduled with Chris to come out on a Monday in November.Bill arrived on time explained everything thoroughly and did a great job color sealing and cleaning.Bill is a very nice guy and did a great job and was done in 4 hours.The shower tiles and grout look fully restored.I highly recommend Sir grout! read more

Highly recommend Sir Grout for re-grouting baths and showers. A nice man came to my house today and in less than 2-1/2 hours, completely regrouted my stall shower - looks like new! read more

My marble tile floor came out so beautifully from Sir Grout. It was well worn until Sir Grout came to the rescue. In a day, Sir Grout transformed the floor. read more

Wonderful experience working with Sir Grout. Chris and his assistant were a pleasure to work with. They mixed four different grout tints for us to choose from and the result is that our kitchen floor stone tiles look better than they even did originally. Very professional and easy to work with. I highly recommend Sir Grout Bucks. read more

These guys made my hideous floor look new! Not only that, when we realized there was a problem specific to my floor (movement that causes cracks in the grout) they came back several times until the job was perfect again. We're very pleased! Highly recommended. read more

If I could give zero stars, I would. I had a 2 PM appointment but this moron arrived at 1 PM and then refused to do the job and ran out. The boss was just as bad. Very unprofessional!!! They were going to charge $195 for a simple bathtub caulking job. I guess it was a blessing in disguise because I got someone else to do the job for $35. Visit thumbtack.com and get a good contractor. read more

Marlon did a great job matching the new grout color with the old which is hard to find in a store. He was meticulous and pedantic. Also had the sealing work done. I Like the look of my shower stall now. read more

Miscommunication at time of quote for granite reseal. Still waiting on a call back to schedule a return

The advertisements showing the before and after of wood floor cleaning was not the experience we had. When the workman told me that he had finished with an area that I thought had not been cleaned yet, I should have stopped him right then and there. He kindly said that I wouldn't have to pay the $700 price for cleaning if I stopped him at that point. I was hoping that the final polishing process would improve the results. It didn't. The wood floors looked very similar to before he began! read more