We brought our 3 month old corgi puppy to Blue Pearl on Thanksgiving after an unfortunate trip-and-fall accident while being walked by a family member in our dark backyard. He was in pain and we were terrified that he had internal injuries in addition to an injured leg. The staff was amazing and took great care of him, bringing him back for xrays and splinting his leg after diagnosing him with a fractured tibia. We were in and out in 90 minutes with meds, xrays on a disc, and a patched up puppy. read more

I am so grateful for the staff of BluePearl---Lois, Dr. Tamashiro, and the Vet Techs. I knew, taking my cat in, that I would have to put her to sleep. As soon as I came in, they rushed her back, made her as comfortable as she could be, and then talked to me about all the options. They supported me in this difficult, but necessary decision, and showed such kindness and compassion. I am forever grateful to them. read more

I have been taking my pets to Blue Pearl for emergencies for years. Highly recommend.

I've never had a better experience with my cat at a vet. In a moment of crisis all of the staff went above and beyond to keep us informed, make us feel comfortable, and ensure that our cat was being cared for. We went becuase friends had highly recommended their services and were not let down. The doctors and staff were professional, compassionate, and extremely knowledgeable and communicative. Big shoutout to Liz for her extraordinary kindness and care. read more

Our experience was very different from some of the reviews, maybe different staff on duty? Our pet died, and we found the vet and her red-haired assistant to be cold and uncaring. I will NEVER go here again. Based on the reviews there are some kind people who work here, but those aren't the ones we got. read more

I took my dog in thinking that he was just lethargic and didn't want to eat. Long story short, he was suffering from serious maladies that ultimately required us to humanly euthanize him that night. As awful and unexpected of an experience as it was, I am thankful for the care we received at BluePearl Ann Arbor. The staff was attentive to my initial concerns and upon examination the vet tech explained her findings and any concerns she had. When he began to worsen while waiting for the vet to do an exam, the vet tech was observant and took him back immediately for an x-ray for fear that it was a situation in immediate need of lifesaving attention. Sadly the x-ray exposed serious issues that had progressed to a critical point. The Dr. came in and calmly began to explain her findings. When I realized the severity of the situation I began to cry but the Dr. responded in the most empathetic and professional manner I could hope for. I also mentioned that my significant other was not there. She stated that we could call him on speaker and she would explain to him as well. She explained the situation and then stepped out to allow us to converse in private. He rushed to the office to join me and after painful deliberation and our dog's worsening condition we made one of the hardest decisions, to humanly euthanize him at that time. However, during the entirety of this situation the staff was caring and respectful, the vet provided all options and their potential benefits as well as risk, and everyone allowed us time and consideration. I feel that we were provided all the information necessary in a respectful and professional manner. In addition, we were given a plaster mold of his footprint and received a personalized card in the mail a few weeks later. read more

Amazing service at a fair price. My kitten had a fish hook caught in his nose, they saw us immediately, in Labor Day. I was expecting a $400 bill but it wasn't even close. The staff was very friendly, easy to understand, and quick. read more

This is the best emergency vet in the universe. I am so grateful to have them near us and being 24 hours. We go here for any type of emergency, they have helped our dog through a lot of rough patches. They are friendly and compassionate. read more

We have always brought our older dog for you due to a heart condition. You were able to get her on meds that helped her and we are impressed with your Southfield staff. However, on Thanksgiving Day, our little dog was attacked by a large dog at Thanksgiving dinner while we were in Coldwater, MI. We rushed him to the Ann Arbor office who already had a room ready when we arrived by us calling a head. They did such a wonderful job by fixing him up and sending him home with medication. We are truly blessed and thankful for that staff to be there after hours on Thanksgiving! From the bottom of our hearts, we appreciate all you do on a regular basis and during such a traumatic event for us and the dog over thanksgiving!!! Louis the receptionist was amazing, she was so comforting on the phone during our drive there. And once we were there, she was so comforting while we were waiting for Simba as the doctor had him. Jason the tech and Dr. Swain both explained everything very clearly as to what they were doing to treat him, also what the recovery would be like for us and how to give all meds. The 3 of them made our visit as comforting as possible and our hearts go out to them for being there on their thanksgiving to help others! read more

Sending a huge thank you to Liz, Jamie, Dr. Hencken and the rest of the team at BluePearl Veterinary Partners for taking such direct and caring action in a scary situation. And this at the tail end of an extremely busy weekend for them. Doctors and the rest of the staff were working on very little sleep to meet the exceptional number of patients and staying on shift for 17 or more hours. That's dedication and that's why I headed your way first. While I was there, I saw other folks coming in... all as scared as I was and one heartbreaking situation that had me crying in my chair and bringing up every time I've had to deal with a sudden and unexpected end of life. Don't know how you guys do it day in and day out, but you do. And for that, I am extremely thankful. My cat thanks you as well. Here she is resting... still wearing the kerchief you gave her to calm her. Next time, I'll request one of those for me too... She came out of the ordeal more calm than I. Thank you guys! Please pass on my thanks to everyone working tonight. #grateful read more

Huge thank you to everybody for helping me and pebbles in getting her better . I would recommend this professionals any time great job and pebbles is doing great .great care great people great job I highly recommend this place can't say enough how much I appreciate what they did thank you everyone again read more

My dog woke up with a swollen face on Easter Sunday of all days. Eventually he got a fever and the chills so I had to bring him up to Blue Pearl. I was pleasantly surprised with the quick service on Easter Sunday. They fixed him up and gave him the right medicine to keep him until he could get in for a surgery with the vet to get the fractured tooth. They followed up the next day to ensure he was still doing OK. They even sent the information to my usual vet so that we wouldn't have to relay all of the information later on. Hopefully won't have to, but would go back for emergency care. read more

Overpriced and predatory upselling. Brought our dog in for fever and upset stomach. Ran every test under the sun ( which were all negative) and send us home with an antibiotic. $848.00. Beware! read more

I have had several Emergency Vet experiences recently, BluePearl is by far the worst of them. While the staff was responsive and kind, their billing, costs, and treatment recommendations were not. They recommended unnecessary and useless treatment and diagnostic options, which I discovered after seeing another emergency vet the same day. After I decided that I would seek other options, their staff endlessly reminded me of their poor prognosis for my pet and continued to push CareCredit, a medical credit card, on me. After the next emergency vet they reviewed the report and estimates BP provided, they recommended against the ultrasound saying it wouldn't produce any useful results, that was a $700 recommendation from BluePearl. Not only was the hospitalization estimate half of BluePearl (BP = $1200), they also offered a sensible home observation with mediation to help. Happy to report my pet is just fine and back to normal. For your pets' and wallet's sake, stay away from BluePearl. read more

I can't speak highly enough about Blue Pearl and its staff. They got my sick puppy in immediately and gave him compassionate, conscientious care. Dr G is absolutely wonderful with both my dog and cat. I recommend them highly. read more

Do not bring your hemophiliac fur child here. The vet on staff told me to "take the dog to a critical care specialist"... I'm sorry, is this not an emergency vet? Then, charged me $100 for a brief visit and a tablet of prednisone. I was quoted at $1600 for plasma for my dog who has an incurable genetic bleeding disorder. I drove him all the way to Wilson Animal Hospital in Romeo and they immediately assessed and treated my dog with the transfusion that he needed and charged me $200. Do not go here. Above average prices for below average knowledge. read more

We have had three dogs and one cat treated at this clinic over the years. Our last experience with the clinic, nearly nine years ago, was tragic and expensive, but we left with a positive impression of the clinic and their commitment to the best possible care for our pets. This time around, the clinic has a new name and is fully remodeled inside. My confidence in the individual veterinarians was highly variable. Some seemed highly competent, but some also were abrupt and left me wondering if they had listened to everything we said. I remember the cost of care being high in the past, but I don't remember being offended by the way the charges were presented. This time around, we were rather coldly asked to pay 75% of the highest possible estimate before they would begin caring for our dog. I understand nonpayment is a big problem in veterinary practice, but there needs to be more sensitivity in dealing with clients who may have to decide to euthanize a beloved family member because they can't afford the cost of care. In fact, there seemed a deficit of sensitivity among much of the staff, and I didn't appreciate being pitched pitched frivolous funeral and memorial products costing hundreds of dollars after I felt I'd had thousands of dollars virtually extorted out of me. I was also charged $80 for the very lowest cost disposal of my dog's remains--a service that I seem to recall has been complementary in the past. I chose Blue Pearl because they are recommended by our regular vet and they have a reputation for being the best emergency veterinarians in southeast michigan. However, in the future, I think I will try the competing practice for the possibility of better bedside manner and more reasonable prices for services. read more

I could not have been more appreciative for the care I and my cat received at Blue Pearl. The vet very quickly diagnosed the problem and clearly communicated options for next steps. The only reason this is not a five star review is because I found the vet tech who took the initial information to be a bit rough, dismissive, and seemingly annoyed (having said that, their job is very difficult and who knows the night she was having). read more

We went into Blue Pearl for emergency care services for our cat who had ingested several dosages of our dog's heart worm medicine and were very glad that we did. They were very responsive and knowledge. The feedback they gave us was precisely what we needed to know to understand the symptoms our cat had been exhibiting. The peace of mind we gained from our visit was invaluable and what any diligent pet owner would want from a clinical visit. We can't say enough good things about their professionalism and would highly recommend their services. read more

My 12 year old dog parsley was diagnosed with liver cancer (HCC.) The Dr. Whitehead was gentle and compassionate while delivering the news and recommending surgery which I was originally against because of her age and the fear of complications. Dr. Whitehead patiently helped us decide to have the surgery done. It wasn't cheap but it was the same price as several other Michigan locations. Dr. Bander did the surgery and he was equally kind and helpful. He spent unhurried time with us to explain everything and answer our questions. The Blue Pearl doctors maintained thorough communication with parsley's primary care vet. The surgery was successful. They removed the 12cm tumor from her liver with clean margins. I received multiple calls from Dr. Bander to give updates on her progress. The staff at Blue Pearl were also kind and helpful. They even sent parsley a get well card (her 1st piece of mail!) I am so happy that Parsley had the surgery. After researching, I found it was certainly the best course of action. She is recovering beautifully and her prognosis is great! read more

when I called because I was concerned about my pet they showed no concern for anything but money. Of course I was expecting to pay for the visit, the receptionist felt I should know the cost before I arrived. With the luxury of several emergency and other veterinarians in the area I choose not to patronize this establishment. Their fiduciary is to their money not to your animal. read more

We recently had to put our dog down. We are so glad we took it to this location. The staff was so compassionate and caring--so helpful during this difficult time. 5 stars!!! read more

My dog was sick, so I brought her here. She had a fever of 105 at the time of arrival. They brought her to the back to address her fever. After about a half hour someone came to me and told me the vet recommended that we run multiple blood tests and x-rays, send the x rays to a radiologist, and prescribe an antibiotic and probiotic. Prior to the diagnostic imaging and blood testing, they had already chosen the medication she should be taking. This should have struck me as odd, considering if you didn't know the problem and needed to diagnose it, you shouldn't know what medication to prescribe to treat the problem. But, I was so concerned for the safety of my pet, that I didn't say anything and let them do the treatments. All of the tests and x rays came back normal. They released her to me and had only gotten her fever down to 104 degrees, which is only one degree from what she started with when I got there three hours prior. They told me to go ahead and treat with the antibiotics, and gave us a bill of 848 dollars, when it was supposed to be 748. Either way, either number is ridiculous. I feel taken advantage of. They should have never recommended we do all of those x rays and blood work. I know it's always an option to refuse service, but what was I supposed to do? The vet RECOMMENDED it, so I assumed it was necessary. They knew it wasn't from the beginning, otherwise they would have never known the medication to prescribe. They squeezed almost 1,000 dollars out of a girl who was just trying to do the right thing for their dog. I won't be back. read more

Before we came here we took our dog to the Ann Arbor Animal hospital and were stranded in the waiting room when we were told the receptionist/nurse who took our information "disappeared". Soon after that we left and came to Blue Pearl. It was like a breath of fresh air. We were immediately and kindly greeted. Every step of the way we were met with excellent service. Especially in the case where you don't know what is wrong with your dog, it is so relieving to have clear/transparent communication and care. I could really tell those who worked there really cared for the animals. read more

my daughter's dog bolted last night (jan 1), ran into the street and was hit by a car at 5am. she took her to bluepearl, had her examined, was given a handful of pain meds and a $300 bill to pay. $300! happy to report that the dog will be fine with no serious injuries, thank goodness. i know that people love their animals and consider them family. that's wonderful and compassionate, but it seems to me that the folks at bluepearl are charging way too much money for a 15 minute examination and a few meds. i mean, really? I'm sure that the staff is wonderfully compassionate and helpful in a time of distress. however, the owners seem to have found a money machine, that comes to $1200 per hour. is this the world we live in today? read more

Our 12 year old boxer suddenly started having seizures on the 3rd of July. It was a Sunday (AND a holiday weekend) so our regular vet was closed. We are fairly new to the area and completely unfamiliar with the various animal hospitals and vets in the area so I came to Yelp to find something close to our house with good reviews. I am SO glad I found Blue Pearl. Since it was the night before the 4th of July, I called ahead to be certain they were open. The lady I spoke with was an angel for me that night - I was scared, worried and beside myself when I called and she was kind and patient while I explained what was happening. They were ready for us when we walked through the door and took our dog straight back to be monitored while we got paperwork completed. The doctor was friendly, professional and sensitive/conscious in choosing her words in front of our two young children. They presented us with our options, taking our dog's age and breed into consideration, and never pushed or tried to persuade in any one direction. In the end, I hated the circumstances but could not be happier that I found Blue Pearl. read more

We brought our 12 year old dog in at 2 AM for multiple seizures. Shelby was kind and helpful on our phone conversation before we came in, and then she was even nicer in person. Dr. Chris Hencken was kind, knowledgeable and very patient with our multiple questions. If we ever have need for emergency veterinary service again, we will absolutely come to Blue Pearl. Thank you so much Shelby and Dr. Hencken! read more

While it is no one's hope that they will have to visit emergency services with their pet, Blue Pearl Ann Arbor is the place to go if you happen to find yourself needing urgent care. THEY'RE AVAILABLE 24 HOURS, and if you're not sure if you should see them or your regular vet just call anyways! We have visited with our cat, Ginger, many times and seen many doctors over the past few months for issues including anemia and seizures. We never had a bad experience with any of the doctors or staff that we spoke to over the phone or met with in person. Every visit has been thorough and we never felt like we were charged for more than what we went in for. We were given the best care and the best referrals when needed. The vet techs and administrative staff are calm and caring, which is oh so important when you are dealing with emergencies. Every doctor we met gave us the time we felt we needed to ask questions and understand what was happening. We received follow up calls and reports of each problem were always sent directly to us and to our primary vet. We are truly so grateful for every person we met with at Blue Pearl over the past few months and we hope that you have the same experience if you happen to find yourself needing them. read more

Our 2 cats who have kidney issues require fluids every day. We bring a bag of fluids and one of the vet technicians from Blue Pearl helps us administer the fluids by putting a needle under the skin of our cats. It has been very helpful to bring our cats here, because we live just down the street. One of our cats receives fluids twice a day and the other cat receives fluids once daily. Most of the staff has been very kind and polite to us. They charge a reasonable price for this service. Today, 2-26-17, I took both cats to Blue Pearl for their fluids. I paid cash for the usual amount we are charged. Generally, we are not charged again at night when we bring only one cat back to receive more fluids. But tonight, after midnight (actually very early morning on 2-27-17) I was charged again and was told they had no record of me paying this morning ( 2-26-17). I pulled my receipt from my purse as proof that I paid. Somehow the receptionist, from earlier in the day, had printed out a very strange receipt. The receipt had the correct date at the top of the bill, but an incorrect date down further on the receipt. And she managed to put the wrong attending vet's name on the bill too. I'm assuming she must have copied and pasted the information from the previous day because she was in a hurry. Anyway, the staff including the attending vet, treated me like I was lying about paying earlier in the day. It was Blue Pearl's receptionist who made a clerical mistake! The money I paid them will probably show up as not being accounted for. Either the drawer at Blue Pearl will be over the amount the computer has accounted for, or the receptionist pocketed the money. No one would admit it was their mistake and no one apologized for treating me like a liar! Not only was I insulted by this, but the attending vet threw a couple more insults my way! I clearly had a receipt with the correct date on it. In the past we have spent thousands of dollars taking our pets to Blue Pearl. As a matter of fact, this past year we had a cat named Simon who had his eyes removed there because he was suffering from glaucoma. But the above incident from a self-righteous staff has soured my relationship with Blue Pearl. I will not go there again and neither will my clients. I am a pet sitter. Mary Hayes read more

My regular vet provided fluids, an IV line and needles for my sick 17 year old cat so I could administer the fluids at home. I thought I had the wrong sized needles for the IV line. I thought I called Blue Pearl because it's the closest after hours vet and asked if I could buy the correct needles. The vet tech told me to bring everything in and they would take a look and sell me the correct needles if necessary. When I arrived at Blue Pearl, I discovered my phone had given me the wrong number and the emergency vet I had spoken to was on the other side of town. What upset me is, before this was figured out, the receptionist heard my explanation of the problem, went to the back, and then came back to me and told me I was in the wrong place and they could not help me. I looked at my phone and figured out my mistake and made the 30 minute drive in a snow storm. When I arrived at the correct vet, it took them less than a minute to show my how to adjust the IV line to accommodate the needle size I was given and they were very nice about it. I called Blue Pearl on the way home and got an apology, but it still troubles me that their vet saw what I had, and couldn't find the kindness to take a minute and help me. That makes me worry about what kind of kindness they show their animals. I know my 17 year old cat will have to be euthanized soon but if it's after hours, it won't be a Blue Pearl. read more