We had a very old dog take a turn for the worse on a Saturday night. Our primary vet refers people to Blue Perl and they were very kind over the phone as well as in person. We made the difficult decision to have her euthanized, and the staff there was so patient and supportive. I think It's important to realize this is a 24 hour care facility, and of course a vet who is open on Saturday night is going to cost more than our usual Monday-Friday vet. That said, I felt like the bill was reasonable for the care we got. read more

Our first time here wasn't under the best circumstances, my cat Piggy had to be put down as her kidneys and thyroid had failed. It was Easter Sunday as well, so double sad whammy. The wait time to get back wasn't long for an ER, about 20 minutes. We had techs and the vet visit us numerous times to check up on us and update. We did labs to see if there was any way we could try to keep Piggy going, but the results (which came in 20 minutes or so) said it would be too much for her body to keep going. When we decided for euthanasia, the tech and vet were very sweet and gave us genuine condolences. They let me hold Piggy while they gave her the injection, so I could be with her in her last moments. Afterwards they let me just hold her as long as I wanted until I was ready to give her back so she could get cremated. Today I got a sympathy card in the mail from the staff. It meant so much to me that they took the time to let me know they were thinking of me and Piggy. That personal touch really meant a lot to me. Everyone, from the receptionist to the vet were all very sweet and involved. The prices weren't shocking (I mean it is an emergency vet after all, so prices are expected to be more than we want them to be), and they had lovely options for getting Piggy's ashes back and cute paw prints. I will be back with my other pets. read more

DO NOT AND I MEAN DO NOT GO HERE.when i first arrived the nurse talked to me rudely and like i was stupid when i answered her question she then proceeded to get bitchey and talk to me rudely the rest of the time. i went in because my cat was gagging and couldn't get anything up so i asked to try and induce vomiting to help her, the NURSE and DOCTOR then proceeded to look up youtube videos and tiktoks to show me a cat coughing with asthma? i said she's not coughing she's gagging. they didn't listen to me and proceeded to get me and estimate for an xray. $737.75. is how much they wanted. i then said "i can't afford that and my cat doesn't need that bc she doesn't have asthma and she not coughing she's gagging" the nurse then proceeded to still bug me about it, and say "well im in respiratory therapy school and i really recommend you get it"when i said no can i have my cat back, it then took her about 7 mins to get me my cat back. then once she handed me my cat she then again said "if you get a video of ur cat coughing bring her back in and we can determine it" IM SORRY IM NOT PAYING UR OUTRAGEOUS PRICES FOR AN XRAY W NO TREATMENT. the treatment was a whole separate cost. this place likes to take advantage of vulnerable people when they are trying to help their animals and immediately bring up charges in an emergency situation. read more

At 3pm on a Sunday (today) my dog was injured so I was urgently looking far a vet to see her. The website said they had a 24 hr emergency room so I headed right over. They have big signs all across their front that indicate they have a 24 hour/ day emergency room. But guess what, they weren't open. No one in sight and nothing on their phone message about where to go. I wasted a good 20 minutes of the time my little girl could have been getting examined and treated for her pain and injuries. In short, don't plan on actually finding an emergency vet here. read more

Service was absolutely fantastic. I was so worried, stressed and unsure about bringing in my pup. They were so friendly & so helpful. Can't give a high enough rating. Just a great team of people!! read more

if you read most reviews you see most "5 star" are for owners of puppies or young dogs. I do not have a puppy. but a 11 yr old and was treated horrendously. everyone was rude (except ONE tech) and wouldnt make eye contact with us when we basically told them no to more needless tests for our dog because they wanted 1k for it, for just tests. . just NO They have ZERO compassion do not listen to you and want to scrape your wallet clean. Do yourself and your dog a favor, do not go here read more

UNDER NO CIRCUMSTANCES SHOULD YOU TAKE YOUR PET HERE. Very Greedy They charge $189 just for them to look at your dog. Even when I took my dog to copper view animal hospital and they referred me to here and sent the chart over showing exactly what was wrong with her teeth. So I missed a days worth of work and got taken for $189 just to be told what we already knew and be given an estimate for well over $3,000 to fix one tooth and extract one. Wouldn't work with me, wouldn't even give me a partial refund... as they already had my dogs charts I called, petco and they referred me to GUNNISON VALLEY ANIMAL CLINIC who can do the Extraction FOR LESS THEN IT COST for these people to look at your pet and give you an absolutely outrageous Estimate. Huge waste of time and money all while your animal suffers... VERY UNSATISFACTORY SERVICES! read more

Last night we took our dog in because he'd had been throwing up for 24 hours. We were taken care of immediately and sat in a room to wait for the dr to finish a procedure she was doing. They figured out what was wrong with him after doing an x-ray and immediately called the on-call doctor. We were sent home and called a few hours later to let you know everything went well and we could come and get him later today. I don't understand any of the negative reviews everyone was very friendly. The doctor was to the point about everything but still showed compassion. I would recommend this to anyone who needs an emergency visit for their animal. read more

UPDATED & REVISED: We took our 7-year old cat, Destiny, to this location at 9:00 pm on 14 August 2021 after she'd been viciously attacked by a neighbour's cat. We were completely ignored after check-in. No communication or updates about any delays. After 3 hours of not being acknowledged or having our cat taken to a room for a preliminary exam/assessment, I complained to the front desk that our cat was heaving and panting and that her open wound was actively bleeding. They finally took her back for a total of 3 minutes to take her vitals for the first time, and told us she was panting because she was scared and that all she had was "a small abscess." (Later, I doubted that they even took her out of her carrier to take her vitals and give her a cursory exam- and return her to us in the waiting room- in the space of 3 minutes. It was merely a token gesture to appease us.) We sat there for a total of 5 hours as they tended to one pet after another- who came and went- while neglecting to attend to ours. Finally frustrated, we took her to a different veterinary ER where she was seen immediately because she was in distress. We learned that she was panting with an open mouth because she was in enormous pain. She had to have surgery immediately because what Blue Pearl called "a small abscess" was actually a long, deep, gaping laceration; extending from her chest to her abdomen. Our cat was also given antibiotics- and was prescribed pain meds- while she was treated at Cottonwood Veterinary Clinic. Blue Pearl showed callous indifference towards our cat's needs. She suffered needlessly for hours because of their complete incompetence and apathy. These people truly lack compassion for pets and their owners. In my opinion, Blue Pearl is a disorganized, unprofessional facility. Nothing the staff could say to me now would justify their abject neglect of our cat. All they have- from other reviews I've since read- are lame, snippy excuses. They profess to care; saying that they have your pet's best interests at heart, etc. when responding to people's negative reviews. However, their practices, behaviours, and people's personal experiences with their clinic, etc. inherently negate their claims. read more

BluePearl - Midvale - Veterinarians Near Me - Midvale, Utah

My cat was very sick and I took him to get euthanized early in the morning. It took the vet over an hour to treat him and he had started having very disturbing death throes. I called the front office from the room I was in and pleaded for help and was told they were busy. When the vet came in she was very cruel and dismissive, telling me that she was busy- while my cat was convulsing. She said she could explain the procedure or just give him the injection in a very condescending voice. I apologized for being so upset, but she did not relent in her cruel attitude. I do not usually leave negative reviews, but they need to find more compassionate vets. read more

Tried to call to find out if we could bring our sick cat in and were put on hold for an hour with intermittent pick ups and putting back on hold without answering any of our questions. We decided to drive up anyway and when we got there we were told there is a five hour wait. We had children with us, so we couldn't wait and asked if there was a way to get a little bit of anabiotic for my cat's cut foot so he's OK until the morning and was told no. The woman behind the reception desk was so rude I don't know how she keeps her job. read more

This review is based on an awful experience I had in April 2018. My 10 year old Chiweenie Mia had been out and about one morning as usual, and then was found hidden in her kennel hours later when I had been calling for her. She couldn't move and appeared to be paralyzed from the neck down. I rushed her to Blue Pearl and was promptly told she needed to either have emergency surgery (to the tune of $5k or more plus a $2k MRI) or I needed to put her down. Completely shocked as she never had any medical issues in the ten years I've had her, I didn't know what to do. I was in tears. We didn't have that kind of money lying around but I wasn't ready to lose her. I asked the vet tech what she would do? She coldly responded with, "Well, I would never get that breed in the first place since they are known for back issues." Are you kidding me??? I wish I remembered her name because she was awful but I was in such shock of what I was dealing with and with her complete disregard to the situation. On top of that, she acted incredibly irritated I hadn't made a decision in a 15 min time frame from learning this devastating news. Luckily, their office didn't have the ability to perform the surgery and I was referred to Advanced Veterinary Care. Night and day difference! The Vet there at Advanced Veterinary Care was genuinely concerned for my four legged baby and for how I was feeling. She gave me all options, one included putting her on pain meds and steroids so I could take her home and spend what time I had left with her. She said the steroids *could* help heal her but not to plan on it. Well, she improved every single day, and the Vet from AVC even came in on her day off to check up on Mia and didn't charge me for it! Even she had tears in her eyes seeing how well she was healing. Over a year later, I write this with my sweet 11 year old Mia sun bathing next to me who is alive and well. I WOULD NOT RECOMMEND BLUE PEARL! For all I know, had I gone through with their recommendations my sweet girl may not even be here to this day. read more

BluePearl - Midvale - Sun bathing beauty, alive and well over a year later. - Veterinarians Near Me - Midvale, Utah

I've heard horror stories about this place but our experience was okay. Our dog is not going to survive, but it was not their fault. She has an untreatable tumor. They went above and beyond to help us though and got us in touch with some specialists who might have been able to, but they couldn't either. They treated us well, communicated, and let us visit our dog when she had to stay there for a couple of nights. He escuchado historias de horror sobre este lugar pero nuestra experiencia fue buena. Nuestro perro no va a sobrevivir, pero no fue culpa de ellos. Ella tiene un tumor intratable. Sin embargo, hicieron todo lo posible por ayudarnos y nos pusieron en contacto con algunos especialistas que podrían haber podido, pero tampoco pudieron. Nos trataron bien, se comunicaron y nos permitieron visitar a nuestro perro cuando tuvo que quedarse allí por un par de noches. read more

The vibes were off at this location. We thought the front person was very cold and not friendly. When we finally saw the vet she was cold and robotic. We were able to get the service we wanted for our dog's emergency only after they had them revise the quote 3 times. Price gouging in a time of emergency is a new low. Our dog's situation could have become critical quick and needed fast action but instead it came down to pricing things out. The female veterinarian was rude, and annoyed when we didn't go with her expensive plan. Not a good experience, our pets are our life and Blue Pearl couldn't care less about the pet. We also have a dog that never barks and the vet told us he was barking non stop which is very out of character for him. We asked the tech what that was about and she said "those were my dogs barking not your dog" so the vet didn't even know what dog was ours. She just read off the quote... read more

We took our cat, Herman here after a referral for a dental consultation from Advanced Veterinary Care. First off, Whitney and Dr. Alterman were both extremely professional, qualified, and showed Herman so much love. This is not a bad place to bring your pet. HOWEVER: at the end of the consultation we were prescribed more Buprenorphine for pain management so that Herman can eat (he cannot eat without it) while we sort out how to have his procedure done. We were even told it could possibly be purchased from AVC at a lower rate and advised to check with them first, but told that we could always come back and have it refilled with them. After calling AVC, due to their policy they could not refill an emergency prescription and referred us back to Blue Pearl. So it'll be a bit more expensive, oh well. After talking to Blue Pearl they had NO documentation of the prescription in the patient file or any of the visit notes, and due to their dentistry team being out of town for a week they cannot fill it. Everything is closed today and we have to hope to squeeze a day visit in with one of the clinics that are booked solid right now (all we've been doing is calling and scheduling). Due to poor documentation practices we may be forced to pay additional emergency fees so that our cat Herman can live. The fact that we were told we could come back and have it filled, and nothing was documented is extremely frustrating and worrying. It's due to these extreme circumstances that I can say we will not be back to Blue Pearl. read more

I brought my puppy into Blue Pearl, 3 different Vets told me 3 different things, they couldn't agree on the issue. He was 9 weeks old, didn't have parvo, or kennel cough or any of the other most common issues. After 4 days and almost 4K, I was told I could take him home, they told me he was fine, breathing on his own and eating on his own. He died while I was asleep less than 12 hours later. All they cared about was the $$, Great job guys! read more

I have to thank everyone who took care of my puppy. I recently bought a dog Jan 12 from "puppy barn" and a few days later he started with diarrhea and vomiting . I'm from Utah County and was trying to look for a closer Vet but no one had an opening. I was sent to "Blue Pearl" and they right away checked My puppy. Sadly my puppy was positive on Parvo. It's sucked to hear that especially when you just get the dog & calling around for prices on getting our "puppy to beat Parvo " every Vet was about the same pricing. While calling around Blue Pearl employee where understanding and patient on our decision. We decided to keep our Little LJ with them to get treated right away, and I'm glad I did. He is now safe and Parvo Free. I would recommend "Blue Pearl" and I am so thankful for everyone who help LJ while being sick. read more

BluePearl - Midvale - Veterinarians Near Me - Midvale, Utah

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Thank you so much to all the kind and professional ladies at Blue Pearl who took care of our Rosso. He's already feeling much better! Highly recommend for your Urgent pet care. We were treated with nothing but respect and professionalism. Fair prices as well! read more

I would strongly urge you to take your pet somewhere else. If you can wait until your local vet is open please do it. If you're in need of 24 hour emergency services I would find another animal hospital. We received an email asking us to rate our service at Blue Pearl. This was our response. We brought our dog into Blue Pearl on 5/26. I called when we arrived in the parking lot and explained all our dogs symptoms in detail to the secretary. We waited over an hour until someone came out to take her inside to be looked at; they told us she was next in line and simply asked us "so shes been vomiting?" even though we had told the secretary about the list of symptoms the dog had been experiencing, most of them more concerning than vomiting. We then waited in the parking lot for 3.5 hours before receiving a phone call. When I answered I was informed that they were just now getting to her after 3.5 hours inside, away from us, and was AGAIN asked "your dog has been vomiting?" Clearly there is a serious issue with communication at your establishment and when you're going through a traumatic time with your dog the last thing you want to do is repeat things over and over. It also doesn't give you the peace of mind that your family member is in good, caring hardworking hands. Ultimately we we're told that our dog "had gas" and were charged $997 for that incorrect diagnosis, 5 pain pills and some pro-biotics. We knew immediately that this was incorrect; we had never seen our dog in such pain and your staff completely disregarded our explanation of her symptoms and somehow either completely looked over, didn't take the time necessary to diagnose or just didn't care about her pain. We were told to bring her back in the morning if things hadn't improved. We had no intentions of going back the next day because the lack of care in every way was absolutely atrocious. Unfortunately, but not surprising at all considering her lack of care, she only declined overnight. The next morning our local vet was able to fit her in to their schedule. They took her back immediately, and in less than 10 min. we received a call telling us that they needed to hospitalize her immediately because she was "critically low on fluids and in shock" an hour later they called to inform us that she had degenerative pancreatitis and she had a 30-40% chance of pulling through. How did your employees 100% miss this and send her home telling us she had gas! We weren't even notified that her fluids were dangerously low! Our poor pup spent 2 days in the care of our amazing local vets and unfortunately passed on the 5/29. I can't claim to know if one more day would have saved our best friend, but our poor pup was in one more day of discomfort thanks to your incompetent staff, and I was charged almost $1000 for our poor pup to be grossly misdiagnosed, and worst of all, we spent 4 precious hours away from her in her last few days while your staff did nothing. We understand that waiting times can be long and that COVID requires things to be done differently, we are not unreasonable. However we saw many pets be taken to and from their cars multiple times so they could spend their time waiting with their people. Our pup slipped through the cracks in every way at Blue Pearl and we will never return and have and will continue to inform friends and family about our truy awful experience. I sincerely hope that you can look into this and make the necessary changes to make sure it never happens to anyone else so they don't have to experience this heartbreak. read more

Took my dog here because he has a infection on his tooth were half his face was swollen and I wanted to get him on a antibiotic and soon as possible. They charged me $106 for the appointment, and additional payment for $250 for antibiotics that you can get chewy.com for $50. This place is a scam. Totally took advantage of me. So pissed. The receptionist told me they are a 24 hr facility and didn't charge after hours prices. read more

DO NOT TAKE YOUR PET HERE! They are only worried about making money and they will take advantage of your situation to bully you. Our cat got his by a car. I took him there because it was the only emergency location that would see him right away. They took the cat away from me and made me wait an hour before anyone came to talk to us. When they eventually did return they let us know that our cat was going to need a surgery that would cost $4500. I don't have that much money sitting around and I told them that. They then sent an administrator in and let me know that if I would like about my income I could qualify for a grant that would help pay for the surgery. When I told them that I wasn't comfortable with that they sent the vet back in to inform me that I was doing a horrible thing. My cat would be able to "live another 20 years" if I would just pay for jaw surgery. I told them I still couldnt afford it. The vet then brought me in a list of location that would be willing to pay for my cat to have the surgery as long as I was willing to give up custody of the cat so that they could "relocate the cat to a good home." As if my home wasn't a "good home". I asked why my house couldn't be that good home. Her response was, "We do a background check on them". Long story short, we decided that was our best option, despite it not making much sense. I took the cat home on pain medication and antibiotics so my kids could say good bye before we took him. When we got him home the cat began to bleed from his bottom, indicating that the vet had missed his internal bleeding. They tried to take advantage of me in a moment or trauma and heart break, and then they didn't even diagnose him correctly. The only thing that they focused on was his jaw, but they didn't even examine him anywhere else. I will never take another pet there again. read more

We received great customer service here. We were shamed by other urgent care places for our dog needing to be seen, and everyone here was so nice and helpful. Our dog was seen quickly, and paid a reasonable price for our him to have an emergency surgery. read more

I have brought my English Labrador to Blue Pearl - Midvale, Utah location for two years now. My lab has diabetes and has slowly seen his vision go with cataracts progressing. Dr Disney has been a pleasure to have as my doctor for my lab, Kramer, and I give her all the credit for her great care she has given and the quality of life Kramer has today, still suffering with cataracts. Over my two years I have seen Dr Campbell on whether Kramer would be a candidate for eye surgery to remove the cataracts; she was very helpful in explaining the procedure and how she would work closely with Kramer's heart issues through surgery. I elected not to have the surgery, as I saw other risks involved and was overall happy with Kramer's quality of life. This past spring 2020, Kramer was seen by my primary vet and it was determined he had abscessed teeth that needed attention. Dr Alterman was recommend and after speaking to her, I knew this needed to be done to allow Kramer to continue to eat and maintain his current lifestyle. With my relationships I had built through Dr Disney and Dr Campbell, I was able to swiftly have Kramer brought in and surgery was performed. I was so happy to know that true professionals were with Kramer every step of the way through this surgery. Kramer will be 13 in October 2020 and I cannot imagine if it were not for these three strong women - Dr Disney, Campbell and Alterman, I would not be able to enjoy Kramer today. Thank you to the entire Blue Pearl - Midvale, Utah staff for everything!! read more

BluePearl - Midvale - Kramer - Veterinarians Near Me - Midvale, Utah

We took my dad's dog Bentley here to be euthanized as his health deteriorated quickly. He was about 14. It happened on the July 24th holiday weekend and most vets were closed or fully booked. The staff at Blue Pearl assisted us with care and compassion. They made a very difficult time a little more bearable. It was comforting that my dad and I were able to hold Bentley while he passed to the rainbow bridge. Thanks to the staff at Blue Pearl. RIP Bentley read more

BluePearl - Midvale - Veterinarians Near Me - Midvale, Utah

I woke up and my sissy was walking into everything she was not right, so I rushed her to blue pearl they never gave me my paper or receipt. Just told me my bill was $550.00.... they said they did blood work and ect. Really way to expensive. I don't believe they really did what they said..I wouldn't recommend this place. Trish Murphy Lehi Ut read more

Want to thank everyone at BluePearl emergency Pet Hospital. I had called a couple of other hospitals before, they were busy and not very helpful. When I called Blue Pearl, I believe it was Ronald or Donald that answered the phone...they were extremely busy as well. But he took the time to help me. Got my dog Lucy set up...when I got to the hospital I called in, they immediately met me out front. Both girls were very kind.. Kristen was the one that was our main person...she was the most helpful, caring knowledgeable, thoughtful person. She really listened and made us feel better...Dr Scootvill ..I know I have her name not correct. She was also so kind and knowledgeable on our dog Lucy's condition.... Want to thank the entire team for helping us through this difficult time... Lucy passed away that day..but was able to go peacefully with us by her side .. we received a beautiful sympathy card signed by Blue Pearl and a special note from Kristen in our card plus a package of For Get Me Not Seeds to plant in honor of Lucy. read more

BluePearl - Midvale - Sympathy card and a package of forget me not seeds to plant - Veterinarians Near Me - Midvale, Utah

Absolutely excellent emergency vet. Seen quickly, thorough exam, great communication. Vet tech was fantastic. Will certainly return if I need to. read more

charged me $400 for clavamox which you can get for $50 recommend bay view if you can make the trip.

my experience with the receptionist was excruciating! just because she starts her sentence with "respectfully" doesn't make her rude behavior respectful in any way. if I have a question it shouldn't be out of her ability to answer it. my question was simple and was about how long the wait was for a dog bite to be looked at... EVERY other vet clinic was able to communicate this without them being defensive and abrasive. if this is any indication of what I would expect from the actual vet techs then I'm glad I found out about this now and didn't waste my time. if you don't have skills talking to people then work in the back! read more

I was referred to this place because my dog needed emergency care. The young man who answered the phone laughed out loud for at least a full minute when I told him the accident my dog had. He kept laughing and said "I'm sorry I'm laughing, but that is funny!" My dog was accidentally kicked in the face and I didn't find anything funny about that! Very disappointed with how insensitive he was! read more

I wish I would've had the time to read some of these reviews before taking my precious baby to this facility. But, she was seizing, and I had to get to the nearest hospital as fast as I could. The woman who helped me at the front desk was the least empathetic person that you could possibly come across when you are experiencing a traumatic event with your family member. It seemed to inconvenience her that I was crying when she was asking questions. And the only thing that mattered was if I was capable of paying the money it would take to stabilize my dog. The vet that came into the room to update us on the condition of our dog seemed very knowledgeable, and explained our options. We decided to keep her there overnight to make sure she was stable and no longer seizing before we took her back home. She spent the night there and I called in the morning to get an update on her and they said she did very well and was ready to go home and hadn't had any more seizures. We get there to pick her up and a nurse brings her to us giving us very little information only that she hadn't had any additional seizures and she ate for them and seems to be doing well. I asked about the results of the bloodwork that had been done and she mentioned there was one result that was abnormal, but she wasn't exactly sure what. So I asked to see a vet that could explain. They offered no consult whatsoever with the vet on duty, which made no sense to me for a pet that just stayed overnight in the ICU, which I paid $1600 for. That should be the standard. I did speak to the vet and he went over the bloodwork. There was four tests that were outside the normal range, which he explained. But he said nothing additional about my dogs condition. Just to watch over the next month to see if she had more seizures. We left there feeling like everything was OK and just to hope that no additional seizures occurred. We were so relieved and so happy to be bringing her home. We got her home and I set her down on the lawn to use the restroom, and I immediately noticed that there was something very wrong. She was walking in circles and could not walk a straight line. Her head was tilted to the right, her right eye was completely looking to the side and she was stumbling. We thought that maybe it is just the after effects of a seizure or something, we were told nothing of the symptoms that she was having, and what the potential causes could be. I stayed up with her through the night and did everything I could to comfort her. The symptoms progressively got worse. We followed up with her regular vet and they said with a seizure she should be back to normal within hours. She clearly suffered a serious stroke. She couldn't eat or drink because she was so off-balance, and going in circles that she couldn't eat food out of a bowl or drink water out of her bowl. It was the absolute most heartbreaking thing to witness. We had to make the agonizing decision to euthanize her. She was having constant tremors and crying and moaning. I am in disbelief that the staff and vets at this facility would send a family home with a pet that had suffered such severe neurological trauma and not say one word. Her signs and symptoms she was showing were so obvious. You didn't need to be even be a trained professional to see it. If they saw it and said nothing, shame on them. If they didn't pay enough attention to see it, shame on them. My baby girl deserved better and so did we. read more

If I could give them 0 stars, I would. If you would like your animal to live, and get an actual diagnosis I recommend you take them elsewhere. I took my dog in for an abscess and they REFUSED to help her, but they still charged us over 500$ just for them to put us in a room and "exam" her. This place is a joke, they do not care. The front desk are very incompetent and do not care. Save your fur baby, and take them to someone who truly cares! read more

Went there about a year ago with my mom and friend we brought our family dog in that was in labor. I don't want to get in to detail but there was Really bad Communication between everyone there. Wait time very long and did not answer any of our question. Treated us as if we we are stupid for asking questions. I would not go here again. I would suggest to go to another 24hour place even though it might be far away it's worth it. read more

While I was at work my 2 year old German Shepherd thought that the cable guy who was stopping by was an intruder and freaked out and ate through the metal gate on his kennel in about 5-10 minutes and left a bloody mess with teeth fragments everywhere. I was worried I was going to have to travel out of state to find a board certified dental specialist until I asked around and some friends who have had dental work done in the last year and they recommended Jennifer Alterman who is a dental specialist and just about to finish up her board certification. They got me in the day after I called due to a conveniently timed cancellation and went over a super thorough consultation where they gave me a detailed estimate. Dr. Alterman was AMAZING, she truly loves what she does. She was amazing with my dog and it was such a breath of fresh air to have someone not be terrified of my black dog. She was respectful and funny and extremely knowledgeable. The day we brought him in to drop him off for dental surgery she came up front to talk to me with her tech/assistant/not sure her title Stephanie Johnson (who is also AMAZING). They went over the possibility to also do a bunch of health tests on my dog like thyroid, liver, kidney, eyes, hips, elbows, etc.. for OFA database. My dog ended up getting a handful of the tests done, a complicated root canal therapy on a large 3 rooted top molar, bonding and reparative dentin on 11 teeth or so, an extraction of a left over root of a tooth that was lost in the incident, and Alterman even filled out a dentition form and took radiographs to prove that my dog genetically has a full proper dentition so that when we shoot for an SV V show rating on him alongside his working titles we will have proof so we aren't disqualified for the V from lack of dentition proof. Not only did they do a fantastic job and were detail oriented, but they also called me every hour to give me updates, even if it was just to say they just finished one step and heading onto the next and he is doing wonderful. I didn't have to call them even once to get an update because they always beat me to it and I was a mess at work the whole day so it really helped a lot. When I picked him up he was alert and happy and energetic and they told me how well he did under anesthesia and how they wish that even half of their other patients did as well with the drugs as he did. I am so pleased that I found Stephanie and Jennifer. Thank you guys! read more

I love this place, I have had to take two of my pets there now, both due to unfortunate events. They really showed compassion and care as well as knowledge and competence for what needed to happen. I won't trust my pets with any other animal hospital or vet clinic. We ended up having to put one pet down, but they were miraculously able to save my other pet. I love the Dr.'s and staff there. Sometimes you will have to wait a bit, but that is because they treat the most serious cases first, not necessarily first come first serve. But I would expect nothing else. Worth every penny to know my animals are being treated like the family they are to us. read more

My dog was given excellent care. There was a long wait time but the staff was great. I would go there again.

This is an edit from my original review in July where my experience with Dr. Scherk was and always has been caring and trustworthy. Unfortunately, I had such a horrible experience over the past week that I will never come to this facility again - not even to see Dr. Scherk. Let me start by saying that my experience that has earned this rating is compiled over four visits within a 72 hour period - the first three visits being in the first 48 hours. My dog was in desperate need of immediate emergency care and was critically ill. After the 3rd visit, THE ONLY REASON I WENT BACK A FOURTH TIME IS BECAUSE MY DOG WAS DYING AND THEY WERE THE CLOSEST PLACE TO MY HOME. My dog just died yesterday after being told TWICE ON TWO SEPARATE VISITS by Dr. Schiffer that everything was fine!!! My dog, Missy, was very sick. She was exposed to oil based stain and latex paint fumes, so I was worried that may be the cause. She was regurgitating massive amounts of foam and at times I thought she was going to drown. She was reverse sneezing and gagging uncontrollably. Then things would calm down for a bit but the minute she tried to eat or drink anything it would all start again. I rushed Missy in and met with Dr. Schiffer who did blood work and X-rays and said, "Aside from her obvious tooth decay, everything is normal." Missy got worse and worse. I took her back immediately and got Dr. Schiffer again who I pleaded to, telling her that something was very wrong. I told her that there was something wrong with Missy's eyes and that nobody even checked her eyes! She reached over, peeled back Missy's eyelid on one eye and told me, "They're fine." I couldn't believe the lack of bedside manner. I was sent home being told to give Missy some hydrocodone syrup for her mucus and to help calm things down. After two more visits and a different doctor (Dr. Tadlock) telling me that everything wasn't actually normal after viewing the SAME X-RAYS that Dr. Schiffer viewed, because Missy had an "enlarged esophagus". Not once was I told she had a megaesophegus (that I found out from another vet the next day who reviewed her X-rays). Not once was I told that I should be feeding her upright and keeping her upright until the food can go to her stomach through gravity! Not once did anyone listen when I said there was something wrong with her eyes. Not once did anyone tell me to contact poison control and open a case. Every time I was sent home with different medications that she was supposed to take ORALLY!!! With a megaesophegus!!! On the 4th visit, Missy had aspirated and was in respiratory failure. The tech started asking questions and when I told him to check the chart since I'd been there FOUR TIMES IN THE LAST 72 HOURS, there was NO RECORD OF A PAINT EXPOSURE CONCERN!!! I told him to get my dog because I'm leaving right now!!! Dr. Tadlock came up with Missy and had the nerve to tell me she thought something was wrong with her eyes!!! This after I had expressed my concern on every visit before this, including my visit with her!! I told her she never told me she had megaesophegus, and she told me, "It's the same thing." Oh, because I'm supposed to know that!?! I took Missy to Cottonwood Hospital where I worked with Dr. Wagner who immediately told me to contact poison control and open a case so they could work with them on any possible treatments. She told me about megaesophegus, some of the possible causes, tests that can be done, and treatments. She told me about the importance of feeding upright and keeping her in an upright position until the food can travel to the stomach through gravity. She told me everything I desperately needed to know within the last few days of dealing with Dr. Schiffer and Dr. Tadlock that could have made a huge difference in the outcome. Missy had to be kept overnight because of the aspiration pneumonia, and although Dr. Wagner tried everything, sadly it was too late and I lost my little girl. This practice is all about the money and speed. Nobody actually listened to my concerns let alone documented them. For Dr. Schiffer to even have the audacity to bring up Missy's "obvious tooth decay" during such a sensitive time is heartless and a pathetic excuse for someone who is supposed to be an ADVOCATE for the animals in her care. SHAME ON HER!!! It makes me wonder if that's why I lost my boy, Chance, when he died in her care!?! read more

BluePearl - Midvale - Missy deserved better than she got from Blue Pearl Animal Hospital vets. Now she's gone. May she Rest In Peace. - Veterinarians Near Me - Midvale, Utah

Gave me an otter pop in the parking lot so they get 5 stars BUT Unless your animal is actively dying you are going to be waiting foreverrrrrrrrrr. Been here 4 hours and there's hardly any cars in the parking lot. You get bumped every time there's something more urgent that shows up after you which is understandable but they need more staff or something...more coffee perhaps read more

5 stars. Don't believe the negative comments. My German Shepherd lost his sight in both eyes overnight. Dr Rowley diagnosed detached retinas, she prescribed medication, told us where to go get the best price. ALL the tests conducted were quoted to me and discussed, for my acceptance PRIOR to being done. No tricks played. All tests were reasonably priced. My dogs sight came back over several months, each follow up was not billed. Dr Rowley and staff are great. Great place to take you pet!!!! Don't believe the 0 scores and comments, those people probably have an honor roll student. read more

Dr. Disney is very good at explaining the eye issues that our 13 year old Yorkie is having and the treatment options available. Emily was the tech who took Callie for the visit today and she remembered her last visit and was very caring. The work was done quickly and Dr. Disney explained the medication process well. I always like the emailed report that is done as I do not always remember everything that is talked. Blue Pearl is very professional and thorough. read more