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    Bluewater Pool Service

    2.6 (11 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Bluewater Pool Service

    Pool installation

    Pool maintenance

    Pool remodeling

    1 More Service

    Pool repair

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    Examples of the crazy levels in the pool which was supposed to be monitored and adjusted weekly!
    Patrick J.

    I'm incredibly disappointed with my recent experience with Bluewater Pro Pool Service. The management of my pool service has been not just terrible, but frankly hazardous. The high copper levels in my pool have been a recurring issue, indicative of severe mismanagement of pool chemicals, which have even led to damage to my pool equipment like the heater (which is where the copper came from). The customer service has been equally frustrating; I've had to consistently chase down the staff for updates, with responses mostly being deflections to the CEO who NEVER responds promptly or really at all. Moreover, despite the evident damage caused by their service mismanagement, there has been a push for payment before addressing the actual service issues. My family's health was at risk due to the toxic levels of chemicals in the pool, which the company had been paid to manage properly. The company's lack of accountability is schocking I strongly advise potential customers to reconsider their choice before hiring this company for any pool-related services. Their promise of "unparalleled pool service and masterful new construction" has fallen completely flat in my experience, replaced by frustration, potential health risks, and financial losses. Please NEVER EVER pick this company. I don't want you to go through what I have gone through and the thousands of dollars down the drain.

    Blue water July 22, 2024

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    Photo of Lee R.
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    6 months ago

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    Charnell L.

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    6 months ago

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    Charnell L.

    Hi Danny, thank you for the kind words! We appreciate your business!

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    2 months ago

    they come for 10 minutes, bullshit on their phone, and leave the pool worse than it was.

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    Charnell L.

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    2 years ago

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    2 years ago

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    2 years ago

    they are the best , have had other pool services , they didn't do the Professonal, job like Blue Water does .

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    Charnell L.

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    3 years ago

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    5 years ago

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    3 years ago

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    Dream Pool Creations

    Dream Pool Creations

    (1 review)

    Dream Pool Creations is an awesome company. From the initial quote to post-completion service, you…read morefeel like you are a part of their family. They keep you informed throughout the process and are VERY transparent about what is going on. They always notify you when workers are coming, and the owner personally shows up multiple times each week to ensure that the work meets his very high standards. The quality of the workmanship is remarkable, our pool is a very simple rectangle but looks like something you would see in a resort. They will not only build your pool, but you can also have them do your maintenance at a very reasonable price. There is no doubt that Dream Pool Creations takes pride in their work and I would not even think twice about referring them to friends and family. I am a disabled veteran, so I had some requirements to ensure that I can use the pool safely. The owner spent hours with me designing a pool that would fit my needs and make sure I would be safe in the pool as well, this personal touch to already stellar service is something you do not experience often these days. After this process, I was provided with 3-D mock-ups of what the pool would look like in my backyard, which was instrumental in finalizing the design. Work began promptly and the work site was so clean at completion, you would never have been able to tell a pool was just installed. High-pressure sales tactics are not used by this company, they provided me with a fair quote upfront. They will not call you a week later and tell you "If you agree now, we can take 10% off", or "I spoke with my manager and I was told if you sign now, we will give you a discount." Follow-ups were to ask if I had any questions and they were always respectful and never tried to guilt trip me or sway me to make an emotional purchase decision, it is obvious that Dream Pool Creations wants to establish a great vendor/customer relationship, not just sell you a pool.

    From the owner: We are proud of our work and we will make your dream backyard a reality! read more

    Staycation Fiberglass Pools - Logo

    Staycation Fiberglass Pools

    (18 reviews)

    We had Stacation install a pool hoping for it to be ready by Spring Break for the grandkids to…read moreenjoy. They did it and the pool/spa is great. According to the app used to control the pump speed, it is much more efficient than I expected. I have never had a pool before, so learning how to correct the pool chemicals has been a learning experience, especiallybwith our private well water, but was able to it to get all tests to pass. Staycation resolved every question or concern. Responses were very fast since they use an app where everyone on the project gets copied.

    My experience with this company was extremely frustrating and disappointing due to consistent…read morecommunication failures, poor workmanship, and a lack of accountability throughout the project. First, there was confusion regarding the spa system. The contract explicitly specified a blower, yet I was repeatedly told it was a venturi system. I had to repeatedly defend and re-explain my own contract until they finally confirmed what was already documented. HOA submission guidance was also contradictory. I was initially told to reject incorrect materials, but later informed that "generic" selections would be used to gain approval. This raises serious concerns about their process, and I believe HOAs in the San Antonio area would be interested to know this approach may be used. Second, project coordination was inadequate. I had to repeatedly remind staff about irrigation sleeves under the patio, which would have been missed without my involvement. The concrete subcontractor was unaware. While I was told it was "documented," it clearly was not communicated to the field. Anything beyond a basic scope required constant oversight from me. Third, design changes were poorly handled. Adding steps was discussed early but deferred. When included via change order, the drawings were incorrect, resulting in an unsafe step height. Even when sub-contractor flagged it before the pour, no action was taken. When I raised concerns that evening, responses were delayed and dismissive, including unprofessional communication. Fourth, the spa masonry work is unacceptable. While the stone was fine, the top caps and waterfall tile were inconsistently installed, leaving large gaps and visible caulking. When I asked if the caulk line could be reduced, the mason began to agree but was interrupted by the owner, who insisted it was "standard." Corrections were later acknowledged, but the proposed fix exposed further errors. I agreed to a quoted change order, but the final price was increased. There was no accountability or effort to honor the original price. Fifth, site management and closeout were poor. Multiple requests were required to remove debris, leaving my yard in unacceptable condition, resembling a gravel pit. The pool was also turned over dirty despite repeated requests to clean it before pool school. Finally, I was concerned by the company's conduct outside the project. After anonymously seeking advice online, the owner inserted himself into the discussion and attempted to control the narrative despite not being identified. Overall, this project showed a pattern of deflection, poor communication, substandard work, and lack of ownership. I strongly recommend others proceed with caution. Update to Staycation Response: Kelley argued rather than reading the contract-poorly handled. The HOA concern is not misleading, and I did not request anything on a rushed timeline. You deceive HOAs to get approval. Claims that I requested extra work "during" construction are false; I discussed a Phase 2 patio/sidewalk after completion, and with you as well. I never berated anyone over $100, and all change orders were paid in full as shown. I have documented evidence (I'll post), including time-stamped photos (today), supporting all my statements and showing final conditions. I never threatened with a 1-star review for no-cost. Documented evidence shows how you handled this gave you a 5 to 1. You fabricate, lie and misrepresent to discredit me. Conduct outside the project refers to the public Facebook response, which speaks for itself.

    Bluewater Pool Service - poolcleaners - Updated June 2026

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